Turkish Airlines
Reviews and Complaints

I recently had an extremely upsetting and very costly experience with your airline regarding lost luggage. I request compensation from Turkish Airlines for my losses. My booking reference is S2MPQF.
My end destination was Johannesburg, South Africa starting at Dallas-Fort Worth. On Saturday 5 May 2018 I traveled from Dallas to New York. You had arranged that I travel via United Airlines (UA346). This chosen flight was delayed therefore I was transferred to American Airlines (AA952) so that I do not miss the connecting flight from NY to Istanbul.
I arrived in NY safely however when I checked to board to Istanbul, I was informed at the check in counter that my luggage was missing. I was instructed to do a run around by going back to United Airlines to recover my bags. United Airlines referred me American Airline. American Airline provided the explanation that when I was moved from one airline to the next but this was not done for my BAGS! This is very unprofessional and caused a great deal of anxiety and frustration.
With all this activity of enquiring back and forth between the airlines I obviously did not make my flight to Istanbul. To add to my misery, I received poor and cold treatment from Turkish airline, they were very dismissive and referred me to raise complaints online. They refused to board me on the next flight for free and I had to buy another ticket to Istanbul and from Istanbul to Johannesburg. I want a full compensation for my ticket (USD 927.40 cash - ticket reference TK/U4W7CY) and apology for great inconvenience caused. The online complaint is useless.
They move you from pillar to post - customer relations - then baggage claim - then customer relations. It's so frustrating

To Whom It May Concern,

I wish to express my disappointment and upset resulting from a recent trip with Turkish Airlines as well as make a complaint about how the situation was handled and also to seek compensation for costs I incurred as a result of the delay by and poor service from Turkish Airlines.

Flight details:
Booking reference VHE7R4
25/05/2018 DXB 02.00 - IST 05.40
IST 07.15 - DUB 10.00
27/05/2018 DUB 16.40 - IST 22.55
28/05/2018 IST 00.30 - DXB 05.45

The Dublin to Istanbul flight was delayed departing Dublin which resulted in me not getting on the Istanbul to Dubai flight.

Costs incurred:
€25 Turkish Visa to allow me leave the airport and go to a hotel
€12 Starbucks drinks and snack while waiting for the shuttle to the hotel
€6 Water and snack at the airport when waiting for my return flight on the evening of 28/05
Loss of earnings on 28/05/2018 as I missed the entire day's work and have no remaining leave allowance to take as a holiday day.

Complaint:
Lack of information at Dublin - repeatedly told ‘we will have more information in 15 minutes' followed 45 minutes later with ‘we will board in 15 minutes' but at know point were we told what time we would be taking off.
I approached a member of Turkish Airlines staff at the gate and asked for help as I did not know if I would make the next flight, and having never encountered this before, I wanted to know what steps I should take next. When I showed her my boarding card she asked me why did I book a flight so close and also asked how did I book it as it is not enough time to connect even without the delay. I informed her that I booked this flight via the Turkish Airways and it was suggested to me by the Turkish Airways site and that I did not choose the connection myself. She dropped the subject.

Is this 75 minutes connection time provided to customers not enough time? I would be very disappointed to learn that Turkish Airways knowingly sell flights which leave customers at a high risk of missing the connecting flight.

The member of staff continued to check for alternate flights for me and informed me there was only one leaving Istanbul at 18.55 the following day for Dubai or one leaving at approx. 14.30 the following day for Abu Dhabi with Etihad airways. I explained that I must get to work and so these were not suitable options unfortunately. The lady kindly explained that she would put a note on the system with my booking to ensure that there would be someone waiting for me on arrival to run me through any queues and get me to the next flight departing to Dubai. She said there was a possibility that this person would have a wheelchair with them but not to worry, that they would help me.

I asked could I instead swap to the Emirates flight direct from Dublin to Dubai as, it would get me to Dubai faster. I would still be late to work (which is why I chose Turkish Airways in the first place) but at least I would get to work. She told me no, as by off-loading my bag I would make all the rest of the passengers miss their flights. She told me also, that as soon as the flight took off Turkish Airways would be notifying the team in Istanbul of the delay for connections and would also look to put people on alternate flights.

Once on board I was seated in the very last row of the plane. Once everyone was on board I explained the situation of the short connection time in Istanbul and asked an air-hostess if she knew would we be using the front or back door for dis-embarking. She said she wouldn't know until we were in the air and that she would check with the pilot which I was very thankful for.
I did not hear back from this air-hostess again.
As we neared the end of the flight, I asked a second air-hostess the same question, she said she had no idea which door until we landed. I explained the short connection and asked could she or another member of the team please help me to be one of the first off the flight to give me every chance of making me second flight. She shortly told me I was not the only one and that there was nothing she could do to help me. I understand there are plenty of people connecting out of Istanbul - all the more reason to train your teams to be empathetic and at least come across like they are trying to help. She did in fact tell me then that they would have radioed ahead and informed the Dubai bound flight to wait for my arrival. You can't believe how happy I was to hear this.

On landing the people next to me urged me to make a dash to the front of the plane and wished me luck! One even offered to wait and see if I made my flight as if I didn't she would show me around Istanbul airport. These fellow passengers were the most supportive people during this whole experience.

When I got off, there was one team member with a wheelchair and so I asked if he was there to meet me (as per the instruction from Dublin), but he was not.

I found out what gate I was to be at for the Dubai flight and RAN to it. Luckily it was just underneath where I had landed. I arrived at 00.10 for the 00.30 flight and was told the gate was closed. I explained that I was just off the flight from Dublin and the lady told me ‘Nothing I can do, no one told me you were coming' - disappointing as two other members of Turkish Airways staff had promised me that the flight would be notified that I was on the way.
I showed her my boarding card and said ‘But I am checked on, here is my boarding pass, you should know I was on the way'. The lady continued counting boarding cards and without looking up said go to gate 215. At this point a second passenger, connecting from another flight had arrived too. The plane was still here, and when we left the gate, 15 minutes before take-off time, we could have gotten on.

It took a further 4 hours before I was in a hotel. For a company that knowingly books short connection times, and one who apparently launches in to action once a flight takes off late, to re-arrange passengers, the process of getting on a new flight and to a hotel was far from smooth.
At the desk by gate 215 we were told to go to a different floor, at the nest desk the man at the counter said there was no flight to AUH with Etihad and looking confusedly at the computer for over 20 minutes before having to be helped me another woman behind the counter. All the time saying nothing to us. Another 10 minutes and we had tickets for the flight the next day.
To get out of the airport to the hotel I had to purchase a visa to leave the airport - something I only discovered after I had queued at passport control!

At the luggage counter, I was told that it would take too long to find my bag and was given a wash bag to take to the hotel. The man here was friendly which was a relief at this stage but still, the lack of actual information on timings and processes was getting exhausting. As I was leaving, my bag thankfully appeared!

Once at the hotel counter, I was asked for my boarding card and asked to sit at Starbucks and wait for the shuttle for the hotel. But couldn't be told how long until we would be collected.

It was a truly disappointing experience from the lack of information provided, to the empty promises to the Turkish Airways' team's blatant lack of interest in helping its customers to the claim that the connection time suggested by Turkish Airways was in fact too short a time. I am not an expert so put my trust in you and was let down. I lost an entire day which I whole-hearted feel could have been avoided.

I have attached photos of the boarding cards and visa which I had to purchase and look forward to hearing from you soon in relation to the compensation due to me under current legislation, given that my delay was well over the 3 hour minimum for compensation.

Best regards,

Aoife O'Gallagher

My purchased flight was from Bucharest to Guangdong for final destination Xian China via Turkish airlines for a business meeting. As part of my planning for my trip, I pre-paid for two nights in a hotel in Xian.

I arrived in Istanbul airport and went to my gate 45 minutes before departure to Guangdong. The 0130h flight was postponed to 0600h for 'technical reasons" As a result, I missed my connecting flight from Guangdong to Xian. I was forced to sleep in the airport. My company then bought a new ticket for Guangdong to Xian and the Turkish flight arrived too late for that flight as well. I was forced to sleep in Guangdong airport as well until the following morning when I was forced to get another ticket to Xian. I lost my pre-paid hotel. I missed my business meeting. The ENTIRE situation was TOTALLY mis-handled by Turkish Airlines

I informed Turkish airlines and they have delayed in responding, and then delayed again and delayed once again. When they FINALLY answered, they mentioned that I do not qualify for any refunds or compensation. This is simply not true! According to their printed rules, I DO!

I need help to receive my compensation please.

Asher Fine
+[protected]

Hi,

I'd like to make a complaint about 3 things:

Firstly our flights changed numerous times prior to flying out which was concerning. This then resulted 2 things being missed off tbe original booking; special meal request (gluten free) and the special assistance for my mum (Sheila Howes), which we had to check and request at Gatwick.

During my flights to from gatwick to Istanbul I made a complaint to the flight attendants as my special meal request was missed off and as a result wasn't provided with any food initially. After complaining i was provided with some fruit and yogurt which isn't very filling compared to the meal provided to everyone else and the lengh of travel. Your flight attendants on the second connecting flight from Istanbul to dalaman were not accomodating at all and were very rude. The flight attendant advised that they don't provide gluten free food to people with special requirements on domestic flights therefore no food was provided. This is not only discriminating against all people who have a medical condition like myself who have celiac disease, but totally unacceptable service.

On a separate note my mum Sheila Howes who was travelling with me was originally booked on the special assistance, again this got messed up and she'd not been put back on therefore I had to request this at Gatwick. However when I arrived at Istanbul I was separated from my mum and was told i could not go with her which was surprising. Also none of the crew were able to advise where my mum (or the 2 other elderly people who were travelling within our group) where they were going to be dropped off.

After going through visa control we searched everywhere for them and could not find them anywhere. We spoke to someone at the lost and found desk who spent about 45 minutes tracking them down. When we went to the location where they were meant to be, which was 5 minutes away, however when we got there they'd been moved to another location. We spent over 2 hours all in all trying to find them which isn't acceptable esp as they're elderly/vunerable. When we eventually found them they were very upset and distressed as they'd been separated from us for a long period of time and was concerned as we had their flight tickets. They'd also been left unattended by your staff for long period of time too, none of your staff explained what was happening and had kept taking their passports and walking off which made them very anxious.

I travel at least 3 times a year and also fly to turkey relively often too. This is the first time I've travelled with turkish air and the service received by yourselves so far has been appalling, so much so it's left me feeling very anxious travelling back on the 6th June. I'm also very reluctant to fly with Turkish air again as it's been the worst experience I've had with an airline so far.

I'd like some assurance from you that my mum and i don't experience any of the above on my return flight home, or left to fly back without any food as this is unscceppatable. If i do receive the same experience or any other mishaps i'll make a further complaint and will take this matter further.

I look forward to your responce soon.

I am very dissapointed to say that whilat travelling from London Heathrow to Istanbul on the 25th May 2018 the cabin crew did not check if the toilet was occupied before locking it.

This is disgraceful.

My 11 year old neice was inside and was. so scared.
I begged cabin crew staff 3 times to open the door and no one did.!

shocking

I said my neice is locked I side you locked the door for landing and they did not open.

I have submitted this as a complaint. This is a big breach of public safety.

I had a round trip ticket (accra-istanbul-amsterdam-istanbul-accra). Due to no fault of mine, I missed the flight to Amsterdam from Istanbul. Turkish airlines refused to put me on another flight and made me purchase a one way ticket to amsterda. On arrival at Amsterdam, I confirmed my return ticket and even checked in online.

Turkish airlines refused to allow me fly with the return ticket and I had to buy a one way ticket from Air Maroc. I have attached the check in confirmation issues by Turkish Airlines after which they refused me from flying.

Hi,

My name is Brianna Almonte upon my arrival to Athens on May 15, 2018 my luggage was destroyed. I would like to be reimbursed a minimum of 135 euros which is what I had to pay to purchase a new suitcase. I took two flights from NY to Istanbul flight #2 then Istanbul to athens flight #1850 My email is [protected]@gmail.com. Iam still currently in Athens Greece and was forced to use money from my planned excursions. I have attached a photo a proof.

Hello,
My name is Rahul Gurnani I was traveling to Zurich from Mumbai via Istanbul by Turkish airlines.
While un boarding flight at Istanbul, a Turkish airline representative informed us the wrong gate number but still we managed to Reach the correct gate number @ 11.27 am. The gates were closed.
Departure time was 11.45 and it was written in my boarding pass that gates will be closed 15 minutes before departure. And in fact the gates closed at 11.20.
The Turkish airlines official at the gate assured us that they will give complementary transfers in the next flight to Zurich and asked us to go to transfer desk. At transfer desk the official denied for complementary transfers and asked for penalty and fare difference for the next flight. After 1 hr of request and talks I surrendered because they started behaving rudely and made my wife cry also.
They charged 4224.45 TL from us. It was my honeymoon trip and it was fully ruined because we had a budget of only 1000 Euros.
Please help me I am a middle class person that amount means a lot for us.
Please find attached boarding pass and payment slip of penalty.

Rahul Gurnani
+91-[protected]
[protected]@gmail.com

I have been flying Turkish for almost 20 years and member of their frequent flyer program miles and smiles for years as well. I have lost my access to my Miles & Smiles account lately. The system does not recognize me and the email I used while I was signing up so I couldn't reset my password and have a new one. It sounds too simple to solve? For Turkish it doesn't. I have opened 5 different tickets in Turkish web page to resolve. In first three, they were at least sending a confirmation that they got my ticket and working on it. Each time they almost suggested the same thing (go to website and reset your password) although I informed them several times that it does not work that way.
They even didnt accept my fourth and fifth complaints and didnt give me a number to follow. What kind of global company is able to not to process a compliant coming from its customer? Turkish airlines can only process if it likes, otherwise you are alone. After 20 years, I will change them and go for Lufthansa. Sorry.

On December 9th 2017 I booked 9 (nine) tickets to Atlanta from Dhaka for my family. Whose number was [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and [protected]. Flight date and time was Tk 0713 06 APR DAC-IST 06:15 - 11:50 and Tk 0031 06 APR IST-ATL 14:05 - 19:50, than there was break in Istanbul at 2 hours 15 minutes for connecting flight. When we re-confirming tickets and seats on 31st March 2018, we saw that the time was changed (Tk 0713 06 APR DAC-IST 07:30 - 13:05 and Tk 0031 06APR IST-ATL 14:05 - 19:50), there was break in Istanbul Airport at 1 hour for connecting flight, which was very short time for connecting flight.

On 6th April 2018 Turkish Airlines authorities (Dhaka Airport) was issued boarding pass from Dhaka to Istanbul and Istanbul to Atlanta . Probable the aircraft was late to leave Dhaka and late to get Istanbul airport . When we got down from aircraft at Istanbul airport than the Turkish Airlines authorities were taken by a officer in a special way to a gate for the next connecting aircraft. When we reached the gate than the gate was closed. Than the officer who took us away told us that our flight will not be available today. After that he took us to a counter at the airlines and we submitted our passports and tickets . Than the counter officer changed our flight date (Tk 0031 07APR IST-ATL 14:05 - 19:50)7th April 2018. The counter officer said that we need transit visa to stay at the hotel (Istanbul). We gave 630 dollar (cash) to the officer for 9 transit visa for the purpose. Although the fees of each visa was more than 60 dollars but we were forced to pay 70 dollars. Later we got the chance to stay at the Hotel Park Inn at Istanbul and the flight was on 7th April 2018.

we believe that this problem was caused by connecting flight to Istanbul airport for 1 hour at a distance of 2 hours 15 minutes . We know that no passengers of the aircraft can come to Atlanta on 6th April 2018.
Due to the failure of the Turkish Airlines authorities, our flight was missed. We were very scared, our children cried with their voices and we had a lot of trouble with bag.
Being missed by the flight, we were financially, mentally, physically and socially affected. We are kindly requesting the Turkish Airlines authorities to compensate us.
On behalf of
Yours faithfully
Sheik A R Rofikuzzaman

I arrived at my final destination my luggage did not. I filed a lost baggage claim on my return and I have never been contacted by them since. My emails are unanswered and they only respond to me on twitter and promise that I will be contacted soon and it never happens. I'm very disappointed with my flight experience with the airlines. I would neither consider flying Turkish airlines again nor recommend it to anyone. I've struggled to find a way to log my issue. The customer service is terrible.

Hi, I traveled from California to Albania with Turkish on 4/28/18. After 40 yrs i was able to find my sister and traveled to Albania to see her. I have bough lots of gift and one luggage only. The last 3 days I do not have anything to wear and no respond from TKI . Very angry and frustrated. I have to go buy stuff for myself during time that I needed most to spend with my sister.

Mr. Manager TK I have a big problem that I wanted to expose you, because the chief of call in Algiers did nothing.
the 01/04/2018 I had a flight from HKG to CDG and and dik mo arrives in Paris I took my luggage he did not arrive in Paris as expected, so like everyone I did a complaint to CDG to have my luggage as soon as possible, and the next day - 02-04-2018 I introduced myself or counter to get news, he told me that the baggage they and sent to Algiers on the (flight 653) and I had in my luggage 122 pa mobile phone, and dik the fly arrives in Algiers the Algerian customs seized my goods at my absence, and the same day and I bought a plane ticket at 470euro and I I arrived in Algiers to explain to the customs that this merchandise she must go to uuCDG not Algiers, he replied that it is not possible, we must see with the company, 03-04-2018 I was to see the chief of call (Mousa) he came with me to the Algerian customs and explains to him that the problem came from the company and even made some wrote to the customs director, my after 25 days of waiting and I stayed with him, he is answer by refu, and here I ask you to act as soon as possible please, for the compensation, because the Bill it and big about 25000euro, otherwise I will see a lawyer and even the press.
M'y émail :[protected]@yahoo.fr

I recently flew Turkish Airlines (to/from South Africa via Istanbul), and upon boarding my return flight TK33 IST - IAH and due to their gate security not recognizing my paperwork, I was denied entry onto my flight. Okay, so besides legalities as far as letting me on board even though USCIS confirmed my correct paperwork and Turkish Airlines refused to let me speak to a supervisor; i was treated horrifically, both by their ground staff and corporate office.
No one knew who the hell to speak to as far as how their own offices, gates, officers etc worked. I was told I would be taken to the Turkish Airlines Lounge where I would have a computer and phone I could use and gather my thoughts and help, no. I was taken from one gate to the next for several hours, then taken in by security and held there for the next several hours. I was then told I had to go to the denied office and I would be assisted there, to which no assistance was available. They literally said when I asked if they knew who I could contact, "there is a phone and computer, google your help." I arrived at 5am, and left the airport that evening at 10:45pm after NO HELP from a single person at Turkish Airlines, it was just easier for them to send me from one person to the next and eventually leave me as is.
I was treated like a damn convicted felon, not a valued customer. Unable to speak the language or them properly converse with me, they gave zero consideration for me and this predicament. When I asked instead of being held here in Turkey if they would fly me back to South Africa then, they said no. I was not allowed to leave. I tried to ask about booking a flight to Germany where my other citizenship is, and they told me they would not let me because my end destination was back in the United States. I am sorry but who the hell do these people think they are? After finally being able to get money together to afford wifi, I then worked on trying to get accommodation close by, after being in the airport for a day and half, coffee shop for a day/night as I had no where to go and then finally find accommodation. I was left stranded for a week in Turkey, A WEEK with not knowing anyone there, not to mention thats a week of UNPAID "leave", where I was trying to work with the US Senate and them conversing with the Turkish Ambassador on getting me home. Finally when gathering my paperwork, Turkish airlines then refused to even honor the ticket they denied me entrance on, so I had to rush and find an extra $600, post $575 I had already paid to get an interview with the Embassy, and accommodation costs, as a part-time student, they simply emailed me with the audacity of speaking to me like an incompetent person.
I am VERY sorry Turkish Airlines but, even though the flight experience was decent, with edible food, drink and entertainment, the manner in which you treat your customers is beyond appalling. I will never again fly your airline and I promise I will make sure that every network I am a part of and contacts I have, will know to never step foot on one of your planes in the future.

Dear Turkish Airlines customer service team,
I would like to apply for a complaint for being downgraded from business to economy class due to the overbooked flight.
The compensation I received was KD 184 which doesn't match your compensation article for overbooked flight compensation policy.
The flight is international from Turkey to Kuwait of 2180 Km which according to your policy should be compensated by 400 Euro, in addition to fare difference 50% of ticket fare for the flight.
Ticket price is KD 575
According to your policy I should be receiving KD 434.5, but I only received KD 184.
Please refund the remaining amount a.s.a.p.
I would like to also apply for another complaint against one of your team members in the airport.
I showed up at the counter at 8:12 PM at Gate no. 302 in front of the camera, the staff Meser Tkan had a very rude attitude.
He took my passport and asked me to stay away in a very impolite manner. I asked for his name and badge number and he started mumbling in Turkish.

Passenger Name: FARRAG MOHAMEDAMGADOSMAN
Ticket Number: [protected]/S

please email me on [protected]@thiqaco.com
+[protected]

Dear sir I have valid shenghan visa issued by Italian embassy in India for the validity of 2 year business vis i have traveled from chennai to Istanbul and obtain on Arraival visa to get in to turnkey I did my business work also I attended the textile machinery fair held in Istanbul fro 13 to 17 th I have ticket 17 th to travel Dusseldorf evening by TK 1529 I checked inimmegiration and passed through and I enter in time before one hour to the Gate In the Gate they checked my Italy visa and told me I can't to travel directly to Germany I have to go to Italy and then Germany or where ever I want to go There to attend Düsseldorf messe exhibition of tubes and wire exhibition which I want to attend By force they have not allowed me in the boarding and ask me to exit and change tickets to Italy and fly This is caused me huge money and lost lot of time. I was suppose to attend the business meeting on 18 th in tubes and wire exhibition. Unnecessarily Turkish air line staff wrongly understood the visa rules of europian shenghan visa. Even though I have shown my earlier visa where I have entered Frankfurt in the Italian embassy visa .
They way the gate counter staff behaved rudely and not allowed me to trave even though I have valid shenghan business visa. Business men they are eligible to to travel to the business travel freely in any where in shenghan visa. In case tourist visa may be it can be followed. For business meeting all of sudden it all decide . It has to be flexible to trave for the need.
Am lodging my complaint here .please take of my complaint and give compensation for my trave expenses incurred from Istanbul to Milan and my journey ticket made to from Milan to Düsseldorf .
I am expecting your fast and faverouble reply .
my mail I'd is
[protected]@ yahoo.com
I can send you the ticket copy of the travels what said here in the complaint
My contact no and address
Meyyapaa/ Mr Kannan
Nuva machine works India pvt ltd
2/653 A, I st Street Hare Rama Hare Krishna Nagar, Andipalayam (PO)
Tirupur -641687. India

E ticket no : [protected]. Airline : TK/ TQ NHNZ- Istanbul to Düsseldorf by flieght no TK 1529
Forcefully traveled through by paying more money and time
Ticket no : [protected]. by 18 th night 21.50 with TK 1877
Milan to. Düsseldorf by ALIITALIA AZ1017 . 06.05 Am Traveled

Flight from IZMIR to ISTANBUL TK 2337 21:50 - 14/APRIL 2018 delay 3 hours !Due to tecnical problem.
I miss the connection TK 1841 1:00
15 April 2018 ISTANBUL to ATHENS..
so I stay to airport waiting the next flight TK 1845 7:15 more than 7 hours.
The flight TK 1841 delay almost 2 hours too.
At the Airport they offer to me a bottle of water and a sandwich .All' night i have not a post to stay, all seats was full.
I ask for a compensation!

My name is Branimir Skokan .

My wife Mirjana and two kind Luka and Lana were flying from Houston to Zagreb via Istanbul using Turkish Airlines

Below is the details of my booked flight to Turkey, Istanbul and also to Zagreb, Croatia. Boarding pass is attached to this complaint, as well.

Flight: TK 0034
Class: Y
Date and Time: 08th April 2018

My family flights from Houston to Istanbul has been delayed following with unscheduled overnight stay in Istanbul. My wife business day have been affected and kinds school delayed.
We also need to pay entry fees in order to enter Turkey in amount of 75 Euro
Compensation for delayed flights was established by EU Regulation 261/2004, guaranteeing up to €600 per passenger for flights which are delayed for three hours or more.
Please, I would like the Turkish Airlines to pay me the compensation for the delay in the Turkish Airlines.

My telephone number:
+[protected]
+[protected] - wife phone
Email: branimir.[protected]@gmail.com

Looking forward to your prompt reply and taking the appropriate measures.

I buy seat 9B for flight 795 Turkish Airlines from TelAviv to Istambul on 12.04.18 and got at boarding card 10 D which was standard one. Your cabin crew did not want to solve this issue on boarding so I am complaing regarding payment dor seat that i could not get it. I am requesting my payment back for this amount at my booking and payment.

My name is Arijana Jobst and contact is:
[protected]@net.com.hr
Cell+[protected]

Hi I been travelled through Turkish airlines on 11 th jan on flight no tk 727 from Kathmandu nepal to London heathrow through Istanbul .It was a long flight over 9 hrs .I was traveling alone with my 8 month old baby and they haven't provided me any biossonate seat for my baby . According to airlines rules you must provide biossanote seat for infant .After the journey me and my baby both went sick for long time .Even when we book the ticket my travel agent have confirmed me for the baissoinate seat but don't know why they haven't given me the seat . And I asked the air hostess for the seat and she said she can't provide me the seat so what kind of service is it . The service was not good when I asked hot water it took long to deliver .Could you please read this message and reply me as soon as you can otherwise I have to search legal advice from my solicitor .Please contact me on [protected]@rocketmail.com or on this no [protected].