Turkish Airlines / flight delay is due to compensation claim.
On December 9th 2017 I booked 9 (nine) tickets to Atlanta from Dhaka for my family. Whose number was [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] and [protected]. Flight date and time was Tk 0713 06 APR DAC-IST 06:15 - 11:50 and Tk 0031 06 APR IST-ATL 14:05 - 19:50, than there was break in Istanbul at 2 hours 15 minutes for connecting flight. When we re-confirming tickets and seats on 31st March 2018, we saw that the time was changed (Tk 0713 06 APR DAC-IST 07:30 - 13:05 and Tk 0031 06APR IST-ATL 14:05 - 19:50), there was break in Istanbul Airport at 1 hour for connecting flight, which was very short time for connecting flight.
On 6th April 2018 Turkish Airlines authorities (Dhaka Airport) was issued boarding pass from Dhaka to Istanbul and Istanbul to Atlanta . Probable the aircraft was late to leave Dhaka and late to get Istanbul airport . When we got down from aircraft at Istanbul airport than the Turkish Airlines authorities were taken by a officer in a special way to a gate for the next connecting aircraft. When we reached the gate than the gate was closed. Than the officer who took us away told us that our flight will not be available today. After that he took us to a counter at the airlines and we submitted our passports and tickets . Than the counter officer changed our flight date (Tk 0031 07APR IST-ATL 14:05 - 19:50)7th April 2018. The counter officer said that we need transit visa to stay at the hotel (Istanbul). We gave 630 dollar (cash) to the officer for 9 transit visa for the purpose. Although the fees of each visa was more than 60 dollars but we were forced to pay 70 dollars. Later we got the chance to stay at the Hotel Park Inn at Istanbul and the flight was on 7th April 2018.
we believe that this problem was caused by connecting flight to Istanbul airport for 1 hour at a distance of 2 hours 15 minutes . We know that no passengers of the aircraft can come to Atlanta on 6th April 2018.
Due to the failure of the Turkish Airlines authorities, our flight was missed. We were very scared, our children cried with their voices and we had a lot of trouble with bag.
Being missed by the flight, we were financially, mentally, physically and socially affected. We are kindly requesting the Turkish Airlines authorities to compensate us.
On behalf of
Sheik A R Rofikuzzaman
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