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[Resolved] Truworths / fraud

1 South Africa

Mr ST Matsila id number [protected], he has no knowledge of the above account which was opened, he was advised by Truworths Centurion to make an affidavit regarding the fraudulent activities on this account.

Will send the Affidavit in due course, what we need from you is the following as we will be investigating this fraud case.

1. When was this account opened?
2. Please provide the documentation pertaining to this application i.e - contract, id copy, proof of resident and payslip.
3. Activities/history on this account as Mr Matsila could not be provided with the details of the account at Truworths Centurion, yet he is the ‘supposed' account holder.
4. Recorded phone calls of Confirmation of employment, the date it was done and who they spoke to, will get a recording from our company as well.
5. Proof of purchases for the above attached transactions and at which stores, and the signatures on those purchase slips.
6. These purchases were done in Limpopo apparently and in the period that these purchases were made Mr Matsila was in Pretoria.

We are dealing with a case of fraud and would like your urgent assistance in the matter as this is affecting Mr Matsilas' credit record and he will have to account for all this.

This is an inconvenience and negligence from you for not having proper compliance process in place to protect client information from fraud.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Truworths Customer Care's Response, Feb 05, 2019

    Dear Mr ST Matsila,

    Thank you for your post.

    At Truworths, we view issues of fraud and irregular credit activity in a very serious light and we thank you for the opportunity to assist you.

    In order for us to provide you with feedback, we kindly request that you provide us with your email address.

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