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Tripsta / non refund of cancelled air maroc ticket 1475364883820/1475364883819 salami

1 LAGOS, NIGERIA, Nigeria Review updated:
Contact information:

Dear Team,
It is worrisome to note that till date we could not seal the business transaction established since 20/04/2018.

I have written an official complain on 26/06/2018 to both parties (AIR MAROC and your humble self) but the airline re-directed me to you which you categorically stated that you had operational issues. Please note that the airline turned down the explanation you gave and till date we are yet to get our refund.

Kindly use your good office to re-visit this issue as it has caused my family some finacial crisis and we will be ready to go to the authorities involved in other to recover our fund.

Thanks

Tripsta

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Jan 11, 2019
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Comments

  • Fl
      12th of Jan, 2019
    0 Votes

    In general, it is unclear, what the passenger needs exactly.

    Nobody has a duty to respond to
    - anonymous complaints,
    - unidentified complaints, which produce no facts along with reference to PNR, flight number/ date/ airport,
    - to complaint, which do not disclose the related documents (eticket, boarding pass, your own claim, decsion of the air carrier).

    If you do not know the exact procedure of complaining you can hire a lawyer or legal professional for charge,
    who is able to explain what is the exact fault of air carrier or the other legal entity,
    what you are entitled to, following te submission of your documents.
    Such legal service costs 20-30 USD or equivalent.

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