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1.5 87 Complaints
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Tripsta complaints 87

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1:27 am EDT

Tripsta medical issue yet no empathy from tripsta

Flight was booked through Tripsta on skyascanner. Malaysian Airlines form Manila to Kuala Lumpur. Soon after that passenger was found to have a serious cancer requiring immediate surgery and chemotherapy. Tripsta requested a medical certificate which was produced but Tripsta claims that Malaysian Airlines is unable to reimburse the ticket. But when I spoke to Malaysian Airlines they claim it is not their decision since passenger has not utilized the ticket. Tripsta is the deciding factor. Its sad that such company has no empathy for people. Moreover this is in advance and ticket can be re-sold again. Bad experience!

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12:45 pm EST

Tripsta cancelled ticket f96376461

My flight was departing at 17:45. I did a self service check in at the airport at 3:30 and my ticket was printed. When my ticket was printed I realised that it was a different flight. I asked the manager and he said that because my flight at 17:45 is cancelled they have put me on the next flight without my permission. The time being 22:30. I was going to my close friends wedding. I have now missed my friends wedding and am very disappointed that you have not notified me before my flight. If you had notified me before my flight that you have placed me on another flight, I would of gone a bit earlier and reached for the earlier flight at 16:25. The assistant told me that many people had been transferred to that flight and that it was no longer possible for me as I had printed my ticket( of which I wasn't aware of the time change). I would like a refund on my ticket. I was only going for the weekend and now my weekend has been spoiled and I have paid a flight ticket for one day only As I will now be arriving the next day. If I am refused a refund I will never book from your agent again

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1:34 pm EST
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Tripsta my flight

I purchased a ticket from London to Malaysia stopping at Beijing on the 18 December 2017 via Tripsta.

I was disgusted with the service.

I missed my connecting flight at Beijing despite being advised that the connecting flight would be notified and arriving in time to see it take off!

I was advised to go in various incorrect queues and had to wait hours to get a pass to pick up my luggage.

Having being on my feet for hours I was in so much pain. I informed the air china staff at the airport that I am pregnant and need a wheel chair as I began limping but was informed they could not help me.

Also I believe the staff were racist I noticed they would alway pour me less than half a cup of juice compared to the oriental looking person sat next to me on the plane.

The food was disgusting and when I had to wait for hours following my flight being missed I was given a cold plate of fish full of bones. I note this is not safe for pregnant women.

Had to pay lots to use wifi to notify family that I would not be arriving in time.

Just disgusting.

Sarah Malasi

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8:30 am EST

Tripsta no refund despite more than 5 weeks passed

I did booking reference F93833378, but due to some other commitments i cancelled my booking. The representative inform me that you will get refund in 7 days after 7 days i asked they says its with airline you will get in 2 weeks now more then 5 weeks passed and no refund was made. When i am sending them email they reply its still not resolved.

This is fraud or what?

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1:27 am EST
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Tripsta lack of services

My original flight return was 27th Jan DBX 23.25 - Jberg 05.35, Jberg 11.20 - Windhoek 13.25. The jberg to windhoek flight on the 28th got cancelled and you put me on a later flight (6pm). This flight was unacceptable as I needed to arrive in Windhoek in the afternoon - no matter what day. I can not drive at night due to health issues, and if you know Windhoek, you will know the airport is approx 40km from the city with no services (hotels etc). I had my car there and needed to leave at least 4 hours before sunset as I am 4 hours from the airport.

So as suggested by myself, you looked at changing my schedule to the day before or after (remaining on same schedule/times). You got me on a flight on the same schedule but 24hour earlier. This was a little upsetting as I was cutting my trip short, but this was not your fault and you were efficient making the changes.

I checked in at (26th Jan) 21.30, found my gate at 22.15 (due to the distance at DBX) and then boarded at 22.45. I did not have chance to check emails. Upon landing at Jberg, I was informed that the 11.20 flight on the 27th Jan had been cancelled and that these schedulled flights were all cancelled on mondays, wednesdays, saturdays and sundays between early jan and mid feb. The Air Namibia agent in the transit office informed me of this, and he said travel agents have been informed of this. I managed to access my emails, and you had sent me an email which I received at 21.35! I was trying to check in and get through the airport at this time, with no access to email. This timing was unacceptable, but I assume it is because Air Namibia informed you late - I am unsure, however either way, I would not have been able to do anything as you were not answering emails or you phone!

Luckily the Air Namibia 06.30 flight was delayed and Robert, the Air Namibia agent said I could get on that flight as it was due to leave at 09.10. But as I had booked through an agent, he said he needed confirmation from the agent to change the flight. So I emailed you; I tried filling in the help form online using my phone but it kept failing and didnt recognize my email and said I was from Thailand (!); I had someone in Namibia and the UK trying to call all your numbers (http://www.tripsta.co.uk/contact); and I emailed again! This was 6am on a sat, and no one was getting in touch with me! It was shocking. You say you have 24 hour service, but why was no one answering emails or the phone!

I emailed you over and over - see emails attached. I needed to get on that flight or make alternative arrangements, either fly with someone else or find accommodation all at additional cost.

I chose my purchased schedule for a reason, and if had had known that Air Namibia cancelled this scheduled flight (the 11.35 one on mons, weds, sat and sun) I would have not taken the emirates and Air Namibia schedule! As long as I did not arrive in Windhoek late. I was relatively flexible.

I therefore had to pay for the early flight.

I want you, Tripsta to reimburse me for the flight I had to pay for to get me home at a suitable time due to my health issues. I want you to pay for this because of your lack of services. It is not your fault the flight was cancelled, however you probably should know Air Namibia has canceled these scheduled flights. But it is your fault that your services were completely absent. If someone had been available, this could have been completely avoided, additional costs would have not incurred and I would have not gone through all of this stress (I got a migraine because of this stress). I stated on email (attached) I was doing this, yet again, still no response.

The cost of the flight was 1, 693 Rand (exchange rate is 16.8 rand to the pound, so works out to be £100.80 - call it £100). I had to pay this in cash as they would not take card. I attached the receipt and the flight stub as proof I took the flight.

I am not going to request compensation for the stress you caused nor will I take this complaint further. I just need to be compensated for the additional money I had to spend due to your absent services and lack of support.

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12:37 am EST
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Tripsta cancel booking

I have submitted a cancellation and refund request on tripsta page, I did get a reply that you will get back as soon as possible but it has already been 3 days now.
I have contacted the call center that claims that it is open 24/ 7, but I was kept on hold for 10 minutes and this costed me for making an international call.
If I haven't been connected why have I been charged for listening to the IVR.
Please check for the booking No F93524166
I am not going to let you get away with my money

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2:53 pm EST
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Tripsta please change my flight I have been trying to get in contact!!!

I book a flight from Dubai to Saudi - Saudi to London
My flight has been changed from Saudi to London
Which the email I received says I'm entitled to a full re-fund or flight change.
I have been on the phones for 2 days been passed on from person to person. Got a contact number for tripsta and the Indian lady cut of the phone on to different contact number I have! I can't believe it! It's a fraud. I want my re-fund of flight changed!

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Update by Toya2
Jan 18, 2018 3:05 am EST

I booked a flight which has been been to a different date.
I have received an email saying I'm intitled to a full re-find or flight change. Been on the phone many times. An Indian lady cut of the phone twice.
This service is crazy and is a fraud. I have been calling for days and emails.
This needs to be resolved today! Jan 18th!
I have already send my booking reference number and haven't receive a call yet!
And still can not get though to tripsta on all there contact details.

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5:04 am EST
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Tripsta call service

I tried 5 call centers from your contact details on each i was more than 15 min avarage left on hold no answer.

I need to change my flight dates and no posibility to get service from you .
Its Shame you are authorized tourist office . that should be not allowed for offices with such an bad service . I will find my way to make complain at IATA about you .
Even the confirmation emails that you get my email doesn't work !

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10:15 am EDT
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Tripsta cancelling a flight

I booked a flight with thomas cook from manchester to orlando when I printed off the confirmation it came up as if I had booked with tripsta which I did not. I had after two weeks to cancel this flight, it stated that a cancellation would cost me £45 per person I was given £126 back of my £866. I tried to contact tripsta on the phone number given, when I had given all the information it told me to press the pound key on the telephone, their is no pound key on a telephone. I have found no way to contact them to get my money back

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2:37 am EDT
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Tripsta refund amount not received after 45 days!!!

I have taken Ticket from Tripsta for my Colleague on Aug 16, 2017, - By Aug 21, 2017 its cancelled and requested for refund, since I have found a fraud in my credit card, used for buying the ticket, I changed the Credit card. In the due course I have informed my bank details, to credit back the money. Tripsta is saying that the money is credited, but unfortunately still its not credited in my bank, I m tired of going to bank and contacting Tripsta, now they are not answering for my mail, seems that no solution for the problem !

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Update by Irshadpali
Oct 01, 2017 2:39 am EDT

I have taken Ticket from Tripsta for my Colleague on Aug 16, 2017, - By Aug 21, 2017 its cancelled and requested for refund, since I have found a fraud in my credit card, used for buying the ticket, I changed the Credit card. In the due course I have informed my bank details, to credit back the money. Tripsta is saying that the money is credited, but unfortunately still its not credited in my bank, I m tired of going to bank and contacting Tripsta, now they are not answering for my mail, seems that no solution for the problem !

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1:41 pm EDT
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Tripsta unethical behaviour

Dear Sir, Ma'am

I have asked to re-schedule my flight for different dates due to unforeseen occurrences. after several attempts at contacting the customer service for tripsta i have still not received a requested qoute for the changes to the dates of my flight.
I ask for your assistance as i am not getting any responses to my urgent emails.

Regards,
Aleymy Valdovinos Pineda

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5:33 am EDT
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Tripsta why not any response me trista services by emails and faxes last 4 days?

Try content with trista by mails and fexs but no any response me.
1 out of 5, reviewed on sep 09, 2017
My name is zoulqernain from pakistan.
Mobile # ±[protected]
Email: [protected]@hotmail.com

I booked a return flight lhe to cmb travel dates 11 september to 28 september 2017.

My tripsta booking cood# f85491930.

My flight reservation cood# qfzwbd (Sri lankan air line)
Please i am mostly request tripsta service please cancel & refund my this booking.
Thanks...

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Update by zoulqernain
Sep 09, 2017 5:35 am EDT

try content with Trista by mails and fexs but no any response me.
1 out of 5, reviewed on Sep 09, 2017
my name is zoulqernain from Pakistan.
mobile # ±[protected]
email: zulqi_jee@hotmail.com

I booked a return flight LHE to CMB travel dates 11 September to 28 September 2017.

my tripsta booking cood# F85491930.

my flight reservation cood# QFZWBD (Sri Lankan air line)
please I am mostly request tripsta service please cancel & refund my this booking.
thanks...

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3:37 pm EDT
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Tripsta poor customer service

Tripsta charge 30p per minute should you wish to contact them. After 37 minutes waiting and still not getting through, I had incurred charges of over £10 which is a rip off. I think it is in Tripsta's interest not to answer phone calls and to charge excessive fees.

I then sent them an email stating I required an urgent response. They have not responded.

We have a family emergency with someone taken very ill and we needed to change our tickets. Tripsta have not been contactable and their set up is so poor.

We require attention so that our tickets are amended as per our entitlement. We also expect a refund as we should not be charged for a phone call that never happened.

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Update by Reeseben
Aug 08, 2017 1:12 pm EDT

Please let me know where I can find this private message as I have not received anything. Perhaps you can just respond to my initial enquiry which remains unanswered.

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1:13 pm EDT
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Tripsta travel service cheats with terrible service

I urgently needed to change a booking and immediately called Tripsta - I was left holding for 30 mins on a very expensive call at 30p per minute. I called the next day - twice - again, I had to hang up after 20 minutes. I have sent THREE emails and again, no response. This is an appalling company with no service and no-one should use this awful firm. I am about to lose an expensive ticket because of their lack of response. The airline will not allow me to cancel direct but have to go through Tripsta.

I am beyond disgusted.

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Reeseben
, GB
Aug 07, 2017 3:40 pm EDT
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Sounds familiar. They are certainly taking their time with us too.

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11:33 am EDT
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Tripsta airline tickets

To whomsoever it may concern

I booked a flight from your website for aerlingus airlines flying on the 21st of April and back on the 27th April, the transaction was processed and my money was deducted from my account, but I didn't get a confirmation email, so I canted your agent again and after waiting for 40 minutes on hold I was answered, the agent said it's something to do with the airlines and I would get a confirmation email in 24 hours, instead she sends me a cancellation email, where it says that the ticket was cancelled due to a technical error. The problem here is I haven't received my money back and I cannot book another ticket until the money is refunded wgicj would take a macimum of 5 working days, and by then I would have to pay extra money as the tickets price would be increased. I really don't see how all of this is my fault. I need an immediate response and I want someone to get back to me and resolve this as soon as possible

Freddy

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Update by Freddy0109
Apr 18, 2017 8:47 pm EDT

Email ID that I used : Carrie.m.m3@gmail.com
Ref number : F75136212

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1:02 pm EDT

Tripsta unethical behavior

First, the waiting time is extremely long.
Second, It is very hard to understand their custom service assistant.
Third, It is so many rules and limitation if you change your flights.
Fourth, the attitude of the man who got my call today is extremely TERRIBLE! He seems very angry, and lack of patience and manner. I am not a person who tend to be lost my temper. I tried to calm down myself during the conversation. But he talked very loud and full of attitude. After the conversation, I can feel the uncomfortable in me. So I decided to write this report.

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10:24 am EST

Tripsta no customer [protected]@ tripsta!!!

I've booked return-flights for my family from ams to milano for february 2017. 1) as i'd payed the additional cs fee, I expected that tripsta could arrange the booking for additional luggage. But no, I needed to arrange this with alitalia directly! 2) 2 weeks ago I got a mail that my flighttimes were changed. E. G. The flight to milano had a stop @rome instead of the innitial direct flight. Again I called their cs who promised by phone to arrange a direct flight. But 2 days ago I received the ticket with the stop @rome! After mailing tripsta, they said I need to contact alitalia to change the ticket! Why on earth does this company still exists with this lousy performance!

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9:17 am EDT

Tripsta customer services, fees, competence

I phoned Tripsta with all of the details for our new flight after a cancellation inclusive of the cost to change the flights.

The result was an hour and fifteen minute phone call (99c an hour...) during which i was misinformed regarding the revised cost of the flight multiple times. The agent was unable to locate the dates I requested, unable to use the system to determine the cost of the flight, unwilling to acknowledge that the numbers he was providing in terms of the flight cost were incorrect. Any person with a basic calculator could determine the associated cost of the flight, yet Tripsta stood their ground at an attempt to grossly overcharge by hundreds of dollars.

He provided a revised cost of $330 pp, inclusive of the associated, fees ($125 pp) and a revised flight cost of $50pp. After an extended explanation by myself inclusive of me taking him to the Tripsta web site to review the cost of the flight he was still unable to advise on the correct cost.

As well, the agent was unable to explain why the cost of the flight on the Tripsta web site was more than on the airline website (Westjet). His only explanation was that there must be discounts applied. I assured him there was not.

I would highly avoid Tripsta due to their lack of basic customer service, ability to find cheaper flights or perform basic mathematical calculations.

Eric

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1:30 pm EDT
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Tripsta ticket cancellation refund not received

On 7 August 2016 I purchased an online round trip Tripsta ticket for Beijing - Johannesburg using a Visa debit card which amounted to Euro 983.05. I got a flight booking number 287 then seconds later flight confirmation booking number F61471487. A few minutes later I got an email stating cancellation of ticket under clause 4.4.3 and that it would be fully refunded back to the account but would take 1 to 5 working days due to bank internal procedures. I received a message from debit card bank indicating that US$1, 119.32 had indeed been deducted from the account. I have not received a refund as yet. All my attempts to engage Tripsta in meaningful dialogue has ended in frustration due to robotic responses from their call centre which made no effort to address my individual predicament. Emails have gone unanswered. All I want is my money back as soon as possible so I can purchase a ticket from a more customer-oriented company.

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garybadge
, IE
Apr 11, 2017 8:06 pm EDT
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I am sorry to say my situation is identical. Did you get your refund and if so how long did it take ? thank you gary

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Janey Van Dijk
, US
Oct 31, 2016 8:40 am EDT

Where you able to get the refund back? Mines already 11 business days and still no refund in bank.

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4:10 am EDT

Tripsta cancellation and refund of flight ticket

I booked ticket through tripsta.in, but unfortunately my connecting flight got cancelled and airliner failed to provide alternate flight immediately so they have refunded entire amount. Till then it is looking okay as normal process. Since I am not getting any other flight on same day I forced to cancel ticket which I booked though tripsta. I cancelled ticked through airline helpline and they processed refund to tripsta. So I contacted tripsta to refund what ever amount which they got from airline. No the drama started, tripsta is stating for customer service we will charge INR 1500 per ticket so you wont get any refund. it is in our policy.

I checked their policy it is saying you you or your family person is ill or you are dead they will refund trip amount for that they are charging INR 1499. In most cases this is grater than normal ticket fare in India. So I haven't opted for it. Even if would have opted I would have not get the refund since I am still alive and my health is also sound.

So people if you are sure that you will be alive to travel then don't buy any ticket from tripsta.
I am requesting tripsta to change this stupid policy and return customers hard earned money.

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Overview of Tripsta complaint handling

Tripsta reviews first appeared on Complaints Board on Feb 11, 2014. The latest review refund of tickets was posted on Apr 16, 2019. The latest complaint cancel booking was resolved on Jan 18, 2018. Tripsta has an average consumer rating of 2 stars from 87 reviews. Tripsta has resolved 11 complaints.
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    New Zealand
    +27 875 518 298
    +27 875 518 298
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    South Africa
    +358 753 252 945
    +358 753 252 945
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    Finland
    +45 7877 4300
    +45 7877 4300
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    Denmark
    More phone numbers
  3. Tripsta emails
  4. Tripsta address
    Karagiorgi Servias Str. 4, P.O 10562 Syntagma, Athens, 10562, Greece
  5. Tripsta social media
Tripsta Category
Tripsta is related to the Airlines and Air Travel category.

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