Asia Miles Customer Care Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Asia Miles Ltd

1024 Post Box, Tsuen Wan Post Office
Hong Kong

Customer Support Phone Numbers


Asia Miles Complaints & Reviews

Asia Miles / flight schedule postpone

Mar 15, 2019

My flight schedule to Kaoshiung Taiwan which I redeemed from Asia Miles got postponed without any reason. I have a filed a similar complaint earlier and there is no response at all. I would like to request for compensation as the flight postpone affects my appointment schedules. Flight...

Asia Miles / complaint on the poor customer services

Oct 30, 2018

I write to complain about the unreasonable and unacceptable arrangement in handling customers' exchange of air tickets. I am a member of your company and with your reputable image and sound advertisment in the market, I would believed that your company is trustworthy and excellent in...

Asia Miles / miles claim - rejected

Oct 23, 2018

Good afternoon, I submitted four flights in the miles claim area because, despite the membership card number applied during the check-in, it didn't come out in the final amount of miles. The system's answer to my application was that apparently the mileage for the 4 flights were credited to...

Asia Miles / lying to loyal customer - never be able to claim miles back

Jul 26, 2018

I prebooked the inflight purchase products. When I was onboard and received what I had purchased, the crew member asked me to pay straight away and NO ONE asked my membership number. I thought the system will automatically record my membership number on receipt because the purchase wa...

Asia Miles / asia miles

May 29, 2017

This is the most disorganized company. Talk to five people, get five different answers. Do not use for amex, spg or other points transfers to asia miles! The transfers take forever, reject often, and if there's a problem forget about trying to fix it with their customer service. Allow a month...

Asia Miles / Website

Mar 23, 2017

website has been broken ever since their last "revamp" a couple of years ago. impossible to use more than a few minutes before the website logs you off for a bogus timeout. utter incompetence, company ignores complaints, probably hiding a flawed procurement system that protects incompetent...

Asia Miles / Seat allocation

Jun 13, 2014

Tried to book a flight from Toronto to Seattle. Dates were 25 days from my actual flight schedule. The service desk could NOT book me 1 seat despite the 25 day advance booking. My family and I have been Asia Miles members since 2002 and have participated in many of their (Cathay Pacific'...

Asia Miles / Poor Communication & Customer Services

Sep 09, 2013

Asia Miles suck. Customer Service sucks, reaching to their Call Centre in Hong Kong sucks even more. I don't even know what better words can describe Asia Miles other than "sucks". You got a complaint about them? They do not CARE about you because they their mistakes, you're just...

Asia Miles/ Macropolo club / Redeem tickets


I just redeem the tickets for my parents under their Macropolo club. After many time full reservations, I finally can book the tickets but i still cannot issue the tickets.They ask me to contact the service desk (+[protected] Hong Kong / +[protected] world wide) to issue the ticket before...

Asia Miles / very poor customer service


I agree. I have been trying to call asia miles for the whole day. I was on hold for 45 minutes with their music on.. and then the line started to become busy. WTH!??? I called them again and its been 30mins and no one is still answering. What is this? I am trying to think they are doing...

Asia Miles / Accrual of Mileage

My son has been flying on Cathay Pacific since he was in his nappies. He is now a late teen. On two separate occasions, he took a BA flight from London to HK and return and duly logged his mileage IN prior to boarding. When I checked his statement, I found that the miles had not been...

Asia Miles / Missing miles

Like many people on this website, we can only complain about the poor service of Asia Miles. We bought E-tickets on internet at BCD Travel, Bremen, Germany. Frankfurt-Madrid-Miami-Santa Cruz (Bolivia) and back Montevideo-Madrid-Frankfurt with Iberia. At the airports the Iberia staff booked the...

Asia Miles / Poor Customer Service


Asia Miles never ceases to amaze me with their poor quality of service. Day 1. I called the customer service hotline to discuss an error in my status level. I'm not happy communicating with the person that answered the phone so I ask to speak to her supervisor. She puts me on hold for...

Asia Miles / Asia Miles - Poor Customer Service


Asia Miles has the worse customer service out of all the airline loyalty programs in the world. Their phone system and website are not user friendly at all. I understand they are trying to make their customer to do everything online, but if they are making their website so not user...

Asia Miles / Poor service!


I had my travel wallet stolen. All other travel loyalty programs were pleased to provide replacement cards to encourage my continuing use of their services, except for ASIA MILES, which required a payment of $20 or 2,000 miles to replace my card. (And unlike other programs, production of...

Asia Miles Reward Program / Mileage reward never redeemed


Don't trust asia miles reward program, in last six years i could never redeem asia miles , most of my points got lapsed due to time factor. They hardly have any allocation of seats for this reward program, it is a mere scam Please note that asia miles reward program is attached with flying...