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Travelers Insurance / Rental Policy...not paying for loss

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Travelers Insurance Company
We have a rental insurance policy with Travelers and after experience a loss due to a hot water heater leaking and overflowing we contacted Travelers. An adjuster came out the next day, wrote everything up, took alot of pics, videos, etc. and told us to throw everything out as it was contaminated and that it would all be covered under our policy.

The claims adjuster sent us papers to fill out with the itemized of our losses.

Now, they just decided not to cover it. They also stated that they sent us a letter on July 1st declining our claim, when the adjuster came out July 2nd. Something doesn't make sense.

I went over my policy, including the perils and it should all be covered! We want our money that we should be getting for our losses!


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N  30th of Jul, 2009 by 
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How long was the H2O tank leaking? Was this a sudden overflow like a pipe rupturing or has the tank been leaking for a while. Most companies will only pay for "sudden and accidental" occourances...like a ruptured water tank or a broken H2O pipe. If it has been leaking for a while... say a few weeks or months, most insurance companies will decline the claim.

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Travelers Insurance Logo Travelers Insurance
Customer Service
One Tower Square, 2MS
United States - 06183
+1 866 336 2077
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