Travelers Insurance – Page 3

I recently switched insurances after calling in for a quote and the agent convinced me that since I'd recently switched auto, my homeowners would go up with the other company even though no evidence of that yet. He went through the multiple insurance plans and what not and since I have an older home I was told I'd have to go with travelers. He had to redo my submission multiple times due to name errors and also because he tried with husband included on account and came back higher rates than originally stated. So then next few weeks I'm bombarded with multiple copies of acceptance letters and handbooks. I quit going through them for awhile but noticed one was an adjustment to auto pay and the recent one was a cancellation notice. We call and are told there were multiple issues found during inspection that needed to be addressed by cancellation which was in 3 days in middle of winter south dakota small rural town. So we get the photos in question. Talk to multiple agents to insure we know what needs repaired. Were told the "debris" (kids toys, brush piles, hose, etc) would need removed, the deck being renovated (it was never there it was currently being installed!) Would need rails. The roof had missing shingles that needed replaced and chimney had missing mortar needing replaced. Even when I stated the roof was contracted for replacement finally in the spring they pushed for the repairs. Even after being told the risk and liability of having us do the repairs. There was no discussion on it having to be by a contractor and never once used term replace the roof. But after we jump all the hoops and call in with proof of pictures to show it. they review and deny us saying nope. Roof is in too bad of shape (no its not) and itll need replaced before day of cancelling. We spent three days, missed work, risked our health and lives, bent over backwards to meet the deadline and do as told and they changed the terms and still cancelled us. The mediator told us the only hope would be to get a contractor to sign off that the roof would last 10 years even though only needed until spring. They couldn't just take the roof out of the policy. We were screwed. Its winter my house is old the trees around us are old and I've NEVER been uninsured and now I cant sleep or eat and just see all the dangers and fear waking up having nothing and no insurance to help in such a disaster. I'm terrified and upset. I dont feel the roof is that level of danger. I was honest during screening and errors on side of saying it hasn't been replaced since built though I know its has at some point. Please this is just wrong. We have very little money, what we do have is saved to replace the roof. If something happens and I have to use that money we will just get further and further beyond.

My father had a car accident in late 2017 after moving from Texas to Idaho. He had insurance in Texas and the claim has been handled. He contacted Brazos Valley Insurance Agency on 11.29.2017 and notified Tina (assistant) that he was cancelling his auto policy as he had found auto insurance in Idaho which was more reasonable. Tina did not give notice to my father that he needed to provide a written notification of cancellation at that time. Tina accepted the cancellation notice over the phone. My father then received a letter from the Credit Collection Services that he owed 290.00 for the travelers company issuing the policy. My father contacted Tina again at BVIA and she asked for proof of new insurance, which he faxed to her but now she tells him that he needs to provide a written cancellation. My father already provided cancellation notice to BVIA and that notice was accepted. After this contact, my father then received a letter from the collection agency with a 50% offer off his debt owed of 145.00.
This is unacceptable as the notice of cancellation was provided to the insurance agency and the agent or office staff should have cancelled the policy at that time and surely not turned over the new policy (that was never asked for and specifically canceled) debt to a third party debt collector.
I am asking Travelers to waive the now discounted price of the debt of 145.00.

Sincerely,

Renee R. Hollander-Vogelpohl on behalf of my 80-year old father Ben Hollander.

I bought travel insurance through Delta Airlines for roundtrip airfare from DTW-LAX on Feb 27-Mar4, 2019. Then submitted a claim, #[protected]-001 which was unfortunately denied. I realize now, did not know before that the terms and conditions of this lousy useless travel insurance policy does not apply to travelers with preexisting mental condition since I was told by the customer rep that I spoke with that mental conditions are not considered "medical conditions" according to the "Allianz" terms and conditions policy. My son had an anxiety attack due to some medication change so we needed to seek immediate help.
I am challenging this policy and prepared to go to the press and escalate it further until it is changed. As an advocate for my so, who has traveled on his own last year with Delta Airlines, and multiple other times with Delta and other carriers with NO issues, I find this exclusion demeaning to all of the entire mental health patients and their care givers. I further spoke with case managers from the health care system and they are ready to support my mission and fight this type of discrimination.
I will not fly with Delta airlines going forward until I get refunded and until this policy is revised. I am also in the process of seeking legal action. This is a discriminatory. According to the American Psychiatric Association "Mental illness is nothing to be ashamed of. It is a medical problem, just like heart disease or diabetes." I am sure I will be able to get additional support if needed.
I can be reached at [protected]
Jihan Bani-Awad
For (Joseph Zecharia)

Reference: https://www.psychiatry.org/patients-families/what-is-mental-illness

On Feb 1, 2019, I called to add a landlord policy to my long list of existing policies. The house we are purchasing to run as an Air Bnb is 2.1 miles from the home I live in and insure with Travelers.

Travelers refused to write me a policy for the rental home because we filed a claim last year involving our dog. My 20 yr old daughter was throwing frisbee with our dog in our back yard. Our dog ran from our yard to the empty lot next door (has been empty her entire life as she's only 2 years old) when she saw a surveyor. My daughter ran after our dog and got her immediately back in to our yard, but not before the surveyor got scared and fell over his own equipment injuring it. Our dog did not attack him, bit him, or jump on him. We filed a claim and the insurance company paid to rent the surveyor new equipment and fix the equipment that was injured.

The reason why Travelers won't write us a new policy on a house 2.1 miles away from our dog where our dog is never going to be... is because our dog is now deemed "Aggressive". I asked to speak to a manager and the manager confirmed the underwriter refused our policy and there was nothing he could do.

I told him I would be taking my home, two cars, boat, trailer, and umbrella policy else where and he didn't care.

So long Travelers...

My name is Dwight Johnson, my mailbox and my three of my neighbors mailboxes were destroyed in a vehicle accident, that involved a vehicle that was insured by your company and the other which was insured by Allstate Insurance. Now I have received emails and letters from both insurance companies denying liability for the damaged caused. This is unfortunate for all of us who were adversely affected by this vehicle accident and no one will take responsibility and replace our damaged property. Below you will find the Insurance Claims information, hopefully you will help me to resolve this issue:

Travelers
Claim IAM9249
Adj Cassidy grubb [protected]

Allstate
Adj faith Reed [protected]
Claim [protected]

Filed 1st claim ever with Travelers Home Insurance. Damage to fence gate in driveway. Back window broke and siding damage.Also an umbrella damaged the went threw window. Jeff Wienberger is my claims adjuster and told me damaged siding and window casing damage can be fixed by a power washer. Told me broken umbrella isn't broken. Low balled it so much it is pathetic. i asked for him to get there contractors to fix it and they said they don't supply the repairs to be done. Very sad thought this company was good. As i can see from other reviews and my personal experience there not very good.

Yesterday, at roughly 11:00 am I contacted travelers insurance to inquire about a reduction towards my premium. I was then prompt by the automated system to choose a category that would assist me with any concerns. As I waited, I was shortly greeted by a representative by the name pronounced Janet or Jeanette. At first, the business matter began on a professional level. However, that soon changed when I asked her a question in particular. I informed her that I was considering eliminating my spouse from my policy in an attempt to pay less weekly/monthly through my provider. She informed me on several occasions, that removing my spouse would be infeasible. I couldn't understand why, so I asked her more than once, hoping for a further explanation. Her replies were very short and unclear. For example, when I asked if my spouse could be taken off, she replied "no" with no feedback to explain as to why. I advised her that my spouse had her own means of transportation and insurance carrier, but she persist that "no" was the answer. I also asked Janet for her last name, but she refused to provide that information. Afterwards, in the middle of a blurred conversation, I was told that my premium had gone up to an additional $19.00 as a result from my change of address. That information was understanding, however it was the way and time that she delivered the information making it appear as vindictive. After realizing that my questions were not being answered, I asked to speak with her supervisor. After being placed on hold, she soon returned stating that a supervisor was unable to be reached, so another call representative would take the call. This person introduced himself as Jose last name pronounced (SO-PER-TOE) I recall. At this point, I inquired for further assistance, so I asked him for the corporate number to Travelers Insurance. He provided the information as requested, along with Janet (tte) last name. He stated that Janet's last name was McCarthy.
I do not appreciate how I was treated as a customer. Ms. McCarthy's behavior was unacceptable the opposite of customer service. Please take this written response a formal complaint against Ms. McCarthy.

Your cardholders are being given my personal telephone number as a contact number for questions regarding Travelers Insurance Companies premium charges.
Please STOP.
Call me, John F.Dolan III, John F.Dolan Agency, [protected].
Your customers are calling me from across the country totally disrupting my business.
I am not Travelers.
I am an independent one man broker.
Kindly stop immediately.I have called you to no avail.

Travelers you have enough evidence to prove condo board breached their duties and jeopardized residents health, safety and homes. Yet you continue to defend lawsuit. How many owners have to be exposed to mold before you stop defending board and unlicensed roofing contractor? How many owners have to experience power outages before you stop defending board? How much money are you willing to spend defending a board who has been violating every document that governs Association.
Board has been rigging elections for at least 5 years. Therefore their actions are not valid. With that being said why is defense attorney and Travelers ignoring evidence. I guess you are willing to spend $1, 000, 000 defending the guilty and bankrupt the working poor. As I stated to defenses attorney Travelers decision to defend case was done in bad faith. I won't stop fighting for my home and for my rights as a homeowner!

Homeowner for Illinois Condo Reform

Travelers insured driver responsibel for an accident that caused damage to 3 vehicles and a business sign. 10 months later and they still haven't paid claim. Contact at Travelers is either the biggest liar or most inept employee. She doesn't realize all of the victims talk with each other and continues to tell each of us she is waiting on info from others, when we have each provided the info they need. It is a serious game of don't pay and maybe they will go away. Had to hire my own attorney get them to do something productive. Once they started responding and my attorney backed away, they started stalling again. Unbelievably bad customer service and I wouldn't recommend them to anyone.

On 7/17/17 there was a violent windstorm here in Vegas. As a result, 35 shingles were removed. We contacted Travelers in January, after a team called Select Adjusters, came and said they could get the roof fixed at no cost to us.

So, they appraised the roof (Select Adjusters) and Travelers came out too to look at the roof. Weeks later I still had not heard anything from either company. I kept calling and calling every other week trying to find out any information.

In March I was told because Travelers refused to pay at all, we had to go to arbitration.

I kept calling and calling and nothing was settled.

Then, in April of 2018, we received a letter from Travelers, the first and only correspondence from them! This letter, which contained NO phone number or address to contact about this problem, stated that since the roof had not been repaired, they were going to not renew us!

We have never been late on our payments and this was our first claim.

If we had been contacted by them, I would have made arrangements for the 35 shingles to be put on the roof. My husband is 60 years old with two arthritic knees who cannot go up on the roof to make repairs.

We have had our dishwasher, washing machine, dryer, refrigerator, water heater, and air conditioner all go out in the last two years! And now to be told that we are to be not renewed because of an act of God, is absolutely shameful!

And how can the roof be repaired if Travelers never sent a check over for the repairs to be done?

I have spent the last three days calling for hours on end trying to get this situation straightened out. Travelers keeps referring me from one person to another. I have kept track of all phone calls. Yesterday, I was transferred to 11 different people; none of whom wanted to help me. In fact, our claims manager, (who had NEVER contacted me once) told me that he had nothing to do with policy renewal and HUNG UP ON ME.

This is the type of company you are. All you want is money; we pay and pay and never have a claim, and yet, you do this to us! Aren't we terrible to have one claim for something that was an ACT of God; and you want to cancel us over something that could be fixed for less than 1000 dollars? We would have somehow found the money if you had told us! But NO! You just decide to cancel our policy!

You may be made of money but we are not! We have no savings and I have to stand in food lines and food pantries to get food for our family! And yet we make sure we pay our bills every month! Including you!

Travelers should be ashamed of themselves! They would rather my husband go up on the roof, in his arthritic condition, and possibly be hurt or worse, than pay to have the roof fixed!

I will never use them again and I am telling anyone I meet, at the library, in the food lines, at appointments etc. to NEVER use Travelers!

Hopefully, there is a special circle in Hell for these miserly worms.

1. Agent Ken Norton, Pueblo, Co, 81005. Policy # 7154G152329, has not issued a cancellation check for the entire ranch insurance after request 2-15-2018. The insurance was cancelled January 31, 2018. He has requested for a re-issued check and I have not received any check. Account: Leonard & Jean Reis Family Trust Cancellation request 1-15-2018. Effective date 10-6-2017 Expiration Date 10-6-2018. I make regular phone calls and send emails to Ken Norton checking on the status of both my complaints without results. Ken Norton does not call me.

2. I requested an insurance quote on just the dryland, and meadow land of this same previous entire ranch/trust policy. I now own these parcels of land. I requested this quote at the same time as the cancellation request January 15, 2018. I have not received a quote on the agricultural land. I have been told its at the underwriters, & the underwriters are really behind. Why was Ken Norton able to provide a policy and insured the home on 80 acres for my sisters which was a part of the previous entire ranch/trust policy also. Explain to me how the home policy for my sisters became priority over my request and why I still haven't received a quote.

3.Travelers should be aware of the status & instability of the Barn structure and the Barn's foundation. The barn received wind damage 3-2018 and was not included in new the home policy. My sisters are now requesting Ken Norton add insurance coverage for the barn. The Barns rock foundation is collapsing. The instability is very visible on the inside with the concrete floors cracked & heaving upwards on the west side of the barn. This information is included due to the Preferential customer service and actions to date by Ken Norton in regards to insurance after the division of the ranch parcels.

Resolution
I want the refund check from the cancellation policy from Jan. 31, 2018
I want a quote on the meadowland and dryland for liability only.
I want both the check and the quote as soon as possible. I think a request of Jan. 15, 2018 should have had results by now.
I want Ken Norton to be aware all clients are important.

I called to get help with my bill and to change my card information in the system for my auto debit the representative said not to worry about it. 3 months went by and I recived a bill thru mail. I called travelers insurance to let them know about my situation and apparently the letter said that the auto debit didn't went thru because of an issue with my card and the representative said the same thing. I let her know that I had called to make the change and that the representative confirmed that they change the card information in the system. She didn't care and didn't wanted to work with me to solve my issue she said that I owed $117.08. I told her that I didn't mind paying for the 3months I owed but that I was not going to pay for the late fees because it was not fair that for a travelers insurance representative fault or fail to do it's job I was going to pay the cost. I told her When I called to make the change of bank card in my auto debit from my auto insurance and renters insurance the representative said he changed it and not to worry about it that he took care of it. She seemed not to care and told me once again my fee was $117.08. I asked to speak to a manager and she said she was going to get one and she hung up the phone. I called back and told the representative that answer my call that I was in the middle of being transferred to a manager and that the other representative hung up the phone. She said that their was no manager on duty. To me it was disappointing to know that their was no manager managing or assisting with complaints or helping employees with questions. I called back to confirm that their was no manager and Mrs.Contessa confirmed it. I told her if I could submit a complaint with her due to the first representative service and I told her I didn't get the first representative name and she helped me with it. I let her know my situation and see if she could assist me with it because the first representative didn't wanted to help me solve my issue. She went above and beyond to help me. She made me feel valued and appreciated as a customer. Unlike the other representative she made me want to close my insurance policy and take my business somewhere else. I truly and gladly appreciate mrs.Contessas help and the amazing customer service she provided. She is the reason I kept this insurance because I don't mind keeping my money and business when you have representatives like her.

Travelers Insurance is dropped the ball several times on our unemployment check not received a check in over a week and we're told it was because there was snow storms in Georgia where the check is coming from we could find nothing of the sort this is the second or third time that Travelers has lost the ball and Cassandra just seems to have excuse after excuse Meanwhile we're getting hit with overdraft fees in the bank because we have automatic withdrawals and no money coming in we've mentioned it to him there's no desire for them to help pay for that even though we feel like it's their fault and our fridge is very bare. His lunch account at school is in the negative but all we get is we understand your frustration but it's going to take at least three days just to cancel the check before we can even think about issuing a new one also it's taken over 2 months to get a surgery on a torn rotator cuff and torn bicep

I've been with travelers for so many years with a clean driving record. The sent me a cnl notice to inform me that my policy won't renew due to they no longer have a contract with my ins agent. The only option i have is to rewrite the policy. They quoted me for $577 when I'm currently paying $409. I am requesting that they honor for me to pay the same premium of $409 as it is not my fault that Travelers no longer has a contract with Astorga agency located in Simi Valley, CA and my policy is going to expire on March 1st.

After the terrible hurricane in our state, I found my car was filled with rain, both the back passenger door and the floor. Since it had never had water in it before I filed a claim. I tried to take my car to Ed Morse for testing and service, but due to a issue with the payment from Travelers the work was not done at Ed Morse. I was asked by the Traverler's local rep at Caliber Collision to bring my car there. I did and this was a mistake, according to Caliber Collision, they were told by Travelers to dry out and clean the carpet and blow out the tracks on the sunroof. When I got the car back, it still smelled wet and not deodorized two days later. Long story short, it rained last night almost four inches and the entire back of the car was in two inches of water. I called Traveler's and I was told it was my problem, as this was regular maintenance. I called Caliber Collision and spoke to Miguel Mercado, who promptly told me, I would have to PAY to get his shop to even look at the car! Traveler's please stop sending/referring your clients to this provider if they can not offer a guarantee on their work. I will not take my car back to receive even worst repairs or evaluation and have to pay for it. I will take it somewhere else. My work order at Caliber is [protected]. And the supervisor who I spoke to today regarding the claim acted as if I want Traveler to pay for my regular maintenance work, which insulted me. I can pay for my own repair work! My issue is Traveler's is the one who referred/sent me to this provider who could not fix it correctly the first time around. And I do not believe the sunroof could have gotten blocked up again within 90 day? Caliber did not figure out the issue correctly the first time. I do appreciate Traveler's assistance after the hurricane but am not pleased with the workmanship provided to me by this company and their not standing behind their work.

Date 1/12/2018
[protected]
This is ridiculous... i had to get my vehicle towed... after half an hour (ETA was originally 15 minutes) the tow guy calls and says that he was contacted about a hitch to get me unstuck... I clearly stated that i needed a tow, it was fairly obvious from the location address and the destination address that were provided. Why would i state that i needed a FLATBED and a destination address if all i needed was a hitch? So the guy (already late) states he would be there in "20 minutes". After waiting another HOUR i called the roadside service number again and i was told that my tow was cancelled because they were "afraid" they would damage my vehicle. Why was i not informed this was cancelled instead of making me wait so long? This is ridiculous, neither the tow guy OR the Travelers representative ever called to say i was waiting for NOTHING. I called again and had to start the process AGAIN, re instate my information, location and destination address... The new tow guy calls and says he would be there in ANOTHER 45 MINUTES because he was stuck in traffic in LA. To add insult to injury i get a text on my phone saying the official ETA would be ONE HOUR... Unbelievable

I have been in my house for approximately 1 year and 6 months. I noticed some water damage in the basement. I called Travelers Insurance Company & spoke with a claims adjuster. He said will have someone come out And take a look. It took 3 weeks for someone to come out. After waiting 3 weeks, I called & the adjuster said, they will not cover the claim because of the duration of the leak.

I don't if is a company policy from billing department, but I never have encountered a situation where after been working so hard for one of your clients, overhead and profits been denied, for made up arguments, billing being change without an agreement, o&p being denied only because I didn't discussed with the adjusters, I was hired by home owner, not by the adjusters, i never have to discuse overhead and profits with a adjuster, the home owner is demanding I get paid for my service's, and warranties, if this is not resolve this is going to a lawsuit for sure not only for what is owe but for legal cost, it is texas law for insurance to pay o&p when a contractor is needed and hired, the claim number is H5B7924, insured Godfrey Dsousa date of loss 06/01/2017, address 8608sterling trace circle fort worth Texas 76244. Denying the pay Sup, John shrasnf [protected]. I have invested my time worrk aznd money and dealing with a very imcompetent adjuster, i am advising clients to hire a PA instead of dealing with yours adjusters witch means been cheated and rob. I am claiming the remains balance of $29k plus John is paying the remaining balance of $21k, 5k instead 12k plus..