People's Choice Warranty’s earns a 3.7-star rating from 12 reviews, showing that the majority of customers are satisfied with their warranty coverage and service.
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Horrible service
Horrible service. They will find a way NOT to cover repairs. Even if you have paid 3000.00 for the warranty, like I did. Do NOT use this company. If there was an option for ZERO stars, I would have chosen it.
This is by far a warranty that we will ever purchase
This is by far a warranty that we will ever purchase. My husband's claim was denied and tried to get a refund to get a better warranty elsewhere and they denied my refund stating I had 10 days to do so. No willingness to help. They manager***. was arrogant and smug. It deserves zero stars. I have read nothing but negative reviews on this company so buyer beware
Zero stars!
Zero stars! This is a terrible warranty. Had a claim and had to get vehicle towed. Claim denied as the part was not listed on the contract. Even though this part was integral to the engine and similar in function to the oil pan, it was not covered. The agent did not make any effort to help just kept saying it is not one of the listed parts. Also because the claim was denied, they don't pay for a tow (even the amount they would have covered is only $50). STAY AWAY. STAY AWAY. STAY AWAY.
People's Choice Warranty Complaints 9
Always refuse to pay for cover
I was sold this extended warranty when I bought my 2017 Hyundai Tuscon in late 2021; Being new to all this, I took the highest cover for 48months and some optional items they had on their flier the dealership gave to me. Paid $2,600 or thereabouts. Fastforward 18months or so, two claims (AC hose/ belt issues and AC door actuator) have been sent to them and...
Read full review of People's Choice WarrantyPeoples Choice Bronz Warranty : i paid $3,999 for the warranty not quit 2 years ago
Peoples Choice Bronz Warranty : i paid $3,999 for the warranty not quit 2 years ago. My differential is leaking and has to be replaced. the warranty covers it. Peoples Choice refuses to replace it until it fails. if i drive it the way it is, i am in danger of the differential failing, my back wheels seizing, and having an accident. my warranty is up mid March this year so they figure if they stall the inevidable they won't have to pay.
The complaint has been investigated and resolved to the customer’s satisfaction.
Denied a claim as they stated that the warranty does not cover certain parts in hidden contract
Denied a claim as they stated that the warranty does not cover certain parts in hidden contract. I was never provided this contract nor did I sign. When I purchased my 2015 *** in September , I was sold this extended warranty contract. The dealership who makes money from these warranties in partnership with PCW, did not tell me it was a limited coverage contract. I was not shown a contract or asked to sign anything. Years later when I went to make my first claim, it was denied and I was then sent the fine print which they are referring to as a contract, but legally is not. It is PCW duty to show clients the fine print within 10 days of purchase. This is deceptive business.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is People's Choice Warranty Legit?
People's Choice Warranty earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
By resolving 88% of 9 negative reviews, People's Choice Warranty is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Peopleschoicewarranty.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Peopleschoicewarranty.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from People's Choice Warranty.
However ComplaintsBoard has detected that:
- We detected that peopleschoicewarranty.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- People's Choice Warranty protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to People's Choice Warranty has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
I was approved by People's choice for repairs done to my vehicle
I was approved by People's choice for repairs done to my vehicle. I paid $687.21 USD. They are now offering me $167.00 CAD I bought their platinum extended warranty package that covered the part and labour that I needed. The *** dealership phoned and got their approval to go ahead with the replacement and I would be reimbursed. I paid the bill which was $687.21 USD. The amount they want to give me is $167.00 CAD. This warranty coverage was $3,500.00. They claim that I was over charged when they knew the amount from the phone conversation. This was a very large reputable *** dealership in Florida so their claim is completely unfounded.
The complaint has been investigated and resolved to the customer’s satisfaction.
recurring issue and now warranty company will not cover -Check engine light came on my car -called warranty company (PCW), said go to ****
recurring issue and now warranty company will not cover -Check engine light came on my car -called warranty company (PCW), said go to *** mechanic shop -went, they had to fix turbo charger -once fixed picked up car, noticed not driving nicely, check engine light came back on 3 days after -went back to ***, was told that its was due to low fuel in car - a day later had to go back as smoke was coming from my vehicle with a horrible smell and car stalling -*** said crack in turbo, they fixed it -asked for PCW to pay for a diagnostic to be done at a registered *** dealership, they said no -2 days later, check engine light on again -went back to ***, now they said Oxygen sensor needs to be replaced -Called PCW and asked that they cover this repair as this is due to the engine being worked on -PCW told me not covered
The complaint has been investigated and resolved to the customer’s satisfaction.
When I purchased my car from *** in Kitchener, they offered me a warranty from the company Peoples Choice Warranty Limited
When I purchased my car from *** in Kitchener, they offered me a warranty from the company Peoples Choice Warranty Limited. The discussion was if the Turbo in my *** were to break for any reason in the car, I wouldn't have the money on hand to fix it, and that the warranty would cover the turbo if it stopped working. I brought the *** to *** in Stratford and they told me that it was "on the way out the door and needed replacing" *** Stratford contacted the company, submitted the claim and then was told because it wasn't part of the engine it was denied. So we replaced what we could to get it running properly and off I want. We were almost home from visiting family from out of town when on the 401 highway, turbo stops working and we have almost no acceleration, and being on the highway that is very dangerous! I have a newborn in the back seat of the car when the turbo stopped working, *** so now, I have a car that is sitting in my driveway that I can't drive because I'm afraid of getting rear ended from a transport or some other vehicle because I can't properly accelerate!
The complaint has been investigated and resolved to the customer’s satisfaction.
I am trying to be refunded for a warranty that I was never told I was paying for
I am trying to be refunded for a warranty that I was never told I was paying for. I purchased a 2015 *** from *** automotive on March 13th. I was under the impression the warranty was part of the vehicle purchase and never told I was paying for it. I noticed the vehicle had some emission issues. I then started to review the warranty and noticed I had been charged $1999+tax for the warranty. I've had been in contact with the sales representative from *** who lied to me and said the warranty had to be in place in order to qualify for financing which was not true (***). I've been in contact with *** and they refuse to help remove the warranty. I've been in contact with Mr. from the peoples choice warranty to explain how I have been cheated and lied to by *** and asked for a refund on the warranty. Mr. refused to help and said I have no proof on this matter. I do have proof in email from *** that the warranty was mandatory and I do have confirmation *** from *** stating the warranty was never mandatory. I explained that to M.r *** but he wouldn't listen raised his voice and said he didn't believe me.
The complaint has been investigated and resolved to the customer’s satisfaction.
The A/C was not working, I initiated the claim to have the repair taken care of as per section 4.9 in my contract, over a month, still no repair
The A/C was not working, I initiated the claim to have the repair taken care of as per section 4.9 in my contract, over a month, still no repair. I purchased a vehicle in late January/early February from *** Motors, the A/C seemed to work as it should, hard to really tell in the cold of winter. At some point the A/C quit so I initiated the repair claim as per the warranty contract I signed when the car was purchased. On June 10th I took the car to *** Motors and paid the $150.00 deductible to *** Motors for the repair as per the agreement in my contract, section 4.9. A refurbished compressor was installed by the mechanic at *** Motors, it did not function, a second compressor was installed by the mechanic at *** motors, again it did not function. I've had to repeatedly travel back and forth the *** Motors in failed attempts to have this repair complete. The last time I was at *** was July 29,. the mechanic said he is unable to fix it as he does not understand what the issue is. I informed *** of Peoples Choice Warranty that the mechanic at *** Motors is unable to complete the repair, *** told me I need to take it back to *** as they are the ones that first worked on it. If the mechanic could not figure it out at the end of July, he isn't going to be able to figure it out in August. I told *** that I need it repaired at a different facility and that I don't want this dragging on longer than the 2 months it has.
The complaint has been investigated and resolved to the customer’s satisfaction.
Refusing to honour warranty after being provided with documentation of maintenance
Refusing to honour warranty after being provided with documentation of maintenance. Contradicting manufactures specifications. I purchased a 2012 *** on October 1 through *** Finance with 103,592 km. In late November I had an issue with the transfer case. Since then the vehicle has been parked in my garage. It was recently brought to my attention that the transmission is covered under my warranty. I towed my vehicle to a shop on Wednesday April 29 and put in the claim to People's Choice Warranty. Upon towing my vehicle I was asked to provide receipts for my most recent oil changes from PCW which I found strange as I'm aware the transmission has no relation to the oil changes, but I was able to retrieve them and gave them to the mechanic to forward to PCW. I was then contacted by PCW to then provide all of my receipts from the time of purchase. I was able to find a few from 2018 that my mechanic emailed to me. I told PCW that the invoices I sent were what I was able to obtain as I use more than one mechanic and that I felt that was more than enough evidence to show that I maintain my vehicle above and beyond the typical specifications for oil changes. Majority of the receipts show that I have my oil changed approximately every 7,000 km where they suggest every 10,000 km. This however was not enough evidence for PCW and they've refused to honour the warranty. I then reached out to my mechanic and also to *** and they informed me that the manufactures specifications for my make and model vehicle are to have the oil changed once a year or after every 20,000km. They also informed me they do not deal with third party entities such as PCW for this exact reason. My mechanic also reminded me that the oil I use is *** which is full synthetic, it states on the bottle that it is good for every 40,000km. This is all irrelevant considering I do not have an engine problem, the issue with my vehicle is in the transfer case and the frequency of my oil changes does not effect the transmission. I have looked into other customer complaints and have found numerous unsatisfied customers reporting them to the ComplaintsBoard.com. Not to mention the vast number of negative reviews from other PCW customers who've experienced similar if not identical issues who found PCW will not stand behind the warranty they've sold them irrespective of what the particular maintenance issue is. Their answer is always no. There always seems to be some loophole that PCW slips through in order to not to adhere to their terms. I think it's time this company should be held accountable.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ive called in to get a claim Internal Problem causing my ales to pop out from transfers case. Stripping threads on it. only way to fixed is to replace parts in the transfer case. claim got denied as normal.
Called dealer where got truck from they stopped using this company for this reason
when transfers case is covered
About People's Choice Warranty
The comprehensive coverage plans offered by People's Choice Warranty are designed to provide vehicle owners with peace of mind by protecting them against unexpected repair costs. The plans cover a wide range of mechanical and electrical components, including the engine, transmission, suspension, and electrical systems, among others. This means that customers can rest assured that their vehicles will be covered in the event of a breakdown or system failure.
One of the key features of People's Choice Warranty is its commitment to customer satisfaction. The company offers a 30-day money-back guarantee, allowing customers to cancel their coverage within the first 30 days of purchase and receive a full refund. In addition, the company's customer service team is available 24/7 to answer any questions or concerns that customers may have, and claims are processed quickly and efficiently.
Another advantage of People's Choice Warranty is its network of authorized repair facilities. The company partners with a nationwide network of certified mechanics and repair shops, ensuring that customers can easily find a reliable repair provider when they need one. This network also allows for easy coordination of repairs and payment with the repair facility, making the process as seamless as possible for the customer.
Overall, People's Choice Warranty is a trustworthy and reliable provider of extended vehicle warranty coverage. Its comprehensive coverage plans, commitment to customer satisfaction, and nationwide network of authorized repair facilities make it an excellent choice for vehicle owners looking for peace of mind and protection against unexpected repair costs.
Overview of People's Choice Warranty complaint handling
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People's Choice Warranty Contacts
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People's Choice Warranty phone numbers+1 (519) 485-2616+1 (519) 485-2616Click up if you have successfully reached People's Choice Warranty by calling +1 (519) 485-2616 phone number 0 0 users reported that they have successfully reached People's Choice Warranty by calling +1 (519) 485-2616 phone number Click down if you have unsuccessfully reached People's Choice Warranty by calling +1 (519) 485-2616 phone number 0 0 users reported that they have UNsuccessfully reached People's Choice Warranty by calling +1 (519) 485-2616 phone number
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People's Choice Warranty address107 Broadway, Tillsonburg, Ontario, N4G 3P5, Canada
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People's Choice Warranty social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2024
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Zero stars! This is a terrible warranty. Had a claim and had to get vehicle towed. Claim denied as the part was not listed on the contract. Even though this part was integral to the engine and similar in function to the oil pan, it was not covered. The agent did not make any effort to help just kept saying it is not one of the listed parts. Also because the claim was denied, they don't pay for a tow (even the amount they would have covered is only $50). STAY AWAY. STAY AWAY. STAY AWAY.
Horrible service. They will find a way NOT to cover repairs. Even if you have paid 3000.00 for the warranty, like I did. Do NOT use this company. If there was an option for ZERO stars, I would have chosen it.
This is by far a warranty that we will ever purchase. My husband's claim was denied and tried to get a refund to get a better warranty elsewhere and they denied my refund stating I had 10 days to do so. No willingness to help. They manager***. was arrogant and smug. It deserves zero stars. I have read nothing but negative reviews on this company so buyer beware