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1.9 13 Reviews

MediaAlpha Complaints Summary

3 Resolved
3 Unresolved
Our verdict: While MediaAlpha has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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MediaAlpha reviews & complaints 13

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3:15 pm EST
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MediaAlpha Quotelab.LLC MediaAlpha

So I’m trying to get health insurance because it’s almost the 15th and the company first called me once… and I realized it wasn’t a reliable company because it came from a random number in Cuba NY, there were then tens of more calls from Wyoming and more from Cuba, I’m trying to stay calm but this is completely unacceptable and I think illegal, I gave them information and they are abusing it, all from a catfish thinking I was going to get insurance help.

Claimed loss: Mental health I’m getting spammed

Desired outcome: Insurance help

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MediaAlpha I mistakenly thought I was getting information directly from the MA Health Connector

I mistakenly thought I was getting information directly from the MA Health Connector. Now I am getting a call from offshore reps for quotes. I didn't ask for this and I am telling all of them to take my number off. When I do they hang up on me! I have contacted the MA Ins Commissioner's office and will file a claim. STOP Harassing me.

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C. Kling
,
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I mistakenly thought I was getting information directly from the MA Health Connector. Now I am getting a call from offshore reps for quotes. I didn't ask for this and I am telling all of them to take my number off. When I do they hang up on me! I have contacted the MA Ins Commissioner's office and will file a claim. STOP Harassing me.

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H. Streich
,
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I thought I was clicking on a government link for health insurance because it was .org but it turned out to be this terrible company. I've received endless calls for the last 2 days and one of the phone reps sexually harassed me. I contacted "Quotelab" via their website contact form to let them know and asked to be removed from their lists, but the damage has already been done. I'm also *** at Google for not checking the ads from this business and allowing them to run ads.

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C. Erdman
,
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They sell & give your info to insurance companies. On 9/4 around 10am, I got bombarded 3 emails from State Farm, Geico & Everqoute and an agent who call & text me 4 times about car insurance quotes. Geico said they got my info from their partner, MediaAlpha. According to MediaAlpha site, they claimed we provided our own info but I NEVER provided info about me! How they got my info?! It scary. The next day I did email them & opt out on their site. I will see if that will do anything

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L. Roberts
,
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I too got duped today, much like the other posters here. I felt rushed to get some quotes on healthcare due to an approaching deadline from my new employer, and ended up giving away my information to this shady information gathering website. Obamacareplans.com also pays for Google searches to post its ad at the top of search results, which I should have taken to be a red flag immediately. Within seconds of entering my phone number, I became inundated with ceaseless phone calls. I've begun answering some and asking them not to contact me anymore. I also left feedback on obamacareplans.com, first under the category "Do Not Contact Me" and again left General Feedback explaining that I find what they do disgusting, and that if contact didn't cease I would be contacting the ComplaintsBoard.com. Contact slowed but has not ceased. I've blocked over 20 callers in the last 3 hours. I also asked them not to keep or sell my information, but it's probably too late for that. Like others, I also started using the word "harassment" to get through to these callers, because it is indeed harassment at this point. Yes it's my fault that I was tricked, but why any business in its right mind would find this kind of endless call spamming acceptable is beyond me. They know what they're doing, despite what that "Media Alpha" goober below said last year on behalf of the website.

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MediaAlpha I thought I was clicking on a government link for health insurance because it was .org but it turned out to be this terrible company

I thought I was clicking on a government link for health insurance because it was .org but it turned out to be this terrible company. I've received endless calls for the last 2 days and one of the phone reps sexually harassed me. I contacted "Quotelab" via their website contact form to let them know and asked to be removed from their lists, but the damage has already been done. I'm also *** at Google for not checking the ads from this business and allowing them to run ads.

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F. Kemmer
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I inadvertently went to Obamacareplans.com thinking it was the government site to get a quote for healthcare. They apparently gave my information to advertisers and since May 7, I have received 77 calls from various numbers asking about buying healthcare. When I told them I was getting too many calls, they hung up on me. I called one back and asked to put me on the do-not-call list and they hung up on me. I'm tired of being HARASSED and it needs to stop. Once I block a number, I get calls from new numbers. When I try to call some of them back, it says it's not a working number. It's a horrible cycle that can't be broken! I don't recall agreeing to sell my personal information! This is a horrible, scam company that will pass *** personal information around and you will get NON-STOP phone calls starting early morning to early evening with no way to be put on a do-not-call list. I also received an email from Quotelabs indicating they contacted the advertisers and told them to stop calling me. LIE. There was never a decrease in phone calls. I continue to get several, daily calls. It's a nightmare and they need to be put out of business because they are harassing consumers! I'm going to start filing complaints with the government agencies against this company if these *** calls don't stop. Jerks!

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N. Crona
,
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"MediaAlpha, Inc. is a marketing technology company that helps insurance carriers and distributors target and acquire customers more efficiently and at greater scale through technology and data science." From my experience, they try to acquire customers more efficiently thru misrepresentation and shady tactics. I accidentally sent them my information after a long day at work and immediately realized the mistake I made after I kept getting phone calls the rest of the night. No tact. They spammed my phone, my email, and my texts and am now having to change my number. I can't believe that this company is publicly traded. What a travesty. Data science, yeah right!

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M. Mueller
,
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Used healthinsuranceusa.org to see if I can get quote for health insurance. After entering the information it gave me a list of websites rather than any quote. Then I received a flood of calls - 20 calls in one hour. I am not sure how to remove my number from their list. Anyone knows about it please help. I am requesting healthinsuranceusa.org to stop this bad practice and get a clear specific consent from the user. This is good for their business and in fact good ratings will drive their traffic higher which will lead to health-carriers approaching them and pay for marketing.

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C. Daniel
,
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Their company name Obamacare-plans is obviously intended to fool people into believing they are part of a government program. Although they have fine print pointing out that they're actually a private company, I did not initially realize that and foolishly filled out an online questionnaire on their website to see if I would be eligible for Medicaid. I IMMEDIATELY started receiving phone calls from them that originated from various states -- all of the callers saying they were calling in response to my request for a quote. (I had NOT requested a quote, I had simply filled out their online form which they purported would simply tell me if I was eligible for Medicaid.) In the past hour, I have received more than 15 telephone calls from them. My phone is now ringing again! MAKE THIS MADNESS STOP!

Is MediaAlpha legit?

Our verdict: MediaAlpha has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores MediaAlpha's position as a benchmark of trust and quality within its industry. Users and clients of MediaAlpha can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

MediaAlpha earns 100% level of Trustworthiness

Perfect Trust Endorsement: MediaAlpha achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of MediaAlpha's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Quotelab.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows MediaAlpha website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Quotelab.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up MediaAlpha and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Quotelab.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from MediaAlpha.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the quotelab.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • MediaAlpha protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to MediaAlpha. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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MediaAlpha Used healthinsuranceusa.org to see if I can get quote for health insurance

Used healthinsuranceusa.org to see if I can get quote for health insurance. After entering the information it gave me a list of websites rather than any quote. Then I received a flood of calls - 20 calls in one hour. I am not sure how to remove my number from their list. Anyone knows about it please help. I am requesting healthinsuranceusa.org to stop this bad practice and get a clear specific consent from the user. This is good for their business and in fact good ratings will drive their traffic higher which will lead to health-carriers approaching them and pay for marketing.

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F. Pfeffer
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Firstly, I would just like to say it was my mistake to give a site my email and phone number without verifying first, but I was naive and thought that the site looked credible. I also thought that what I would be receiving would be a compiled list of estimates from various insurance companies and then email it to me. However, that was not the case at all. Since then I have been HARASSED by various insurance companies, spamming me with NON-STOP calls and texts! I have tried various ways to get my information removed and to get in contact with the company, hoping to speak to an actual person, but have not been able to reach anyone. The HARASSMENT I am receiving from multiple insurance companies is NOT OK! Do not give them your information! Tip for consumers: THEY WILL SELL YOUR INFORMATION TO INSURANCE COMPANIES THAT WILL HARASS YOU!

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O. Runte
,
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I accidentally submitted information to MediaAlpha's Obama-careplans.com site in hopes of finding a new healthcare plan following the fallout of COVID-19. Now, I am receiving call after call all day long. It is constant harassment. I want my information to be deleted and I have submitted several requests for doing so, but I am not a California or Nevada resident. This company prays on people who need heath insurance in a time of need by creating a website that appears credible, collecting data, and selling it to hundreds of third-party companies that will call you hundreds of times each day.

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MediaAlpha replied to this review.

MediaAlpha You guys are complete HORRIBLE!

You guys are complete HORRIBLE! I have gotten 14 a days for the last 3 days. I have told 5 people there to take me off the listed now and they just hang up. I call back and all they do is hang out. It is completely crazy what they are doing! How much money are you paying to be the first company listed when doing a google search! Your company should be appalled by the way your employees are working! They are horrible humans! I'm a mother wife and full time working mom trying to look at my other choose out there and your company has taken full advantage of that! I hope your company get SHUT DOWN! If I could a HORRIBLE rating I would!

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C. Ward
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This company operates masshealthplans.com among others and due to google's horrible ad policies it is the first website that comes up when googling 'mass health'. I accidentally gave my information yesterday and now I have about 20 phone calls all from different numbers just from today. When calling back, if you ask to be taken off a calling list you are immediately hung up on or you are told you haven't been getting calls and then hung up on. This company needs to be shut down ASAP. It's pathetic to prey on Americans who need full coverage healthcare by offering expensive partial coverage garbage generated by your call center scammers. If you are such a legitimate company then why not simply call from one phone number using one call center drone? You probably have a bunch of commission-only contractors working on the same leads so you don't have to pay them much huh? Pathetic. Hopefully you scumbags can understand I don't need health coverage from you and move on. Stop calling me.

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MediaAlpha replied to this review.

MediaAlpha I have received 27 calls in the last 4 1/2 hours -- for some perspective, that's a call every 10 minutes for half a work day

I have received 27 calls in the last 4 1/2 hours -- for some perspective, that's a call every 10 minutes for half a work day. When I ask to be removed from the calling list during these calls, I am hung up on (without confirmation) and continue to receive calls from those numbers. I've been blocking the numbers that are making these calls, but new numbers continue to come through (at a truly baffling rate). MediaAlpha seems to indicate in their numerous responses here that it is other companies who are treating their users poorly, but if you try to call them directly, their own support line also hangs up on you when you select the option for "all other inquiries."

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MediaAlpha This company operates masshealthplans.com among others and due to google's horrible ad policies it is the first website that comes up when

This company operates masshealthplans.com among others and due to google's horrible ad policies it is the first website that comes up when googling 'mass health'. I accidentally gave my information yesterday and now I have about 20 phone calls all from different numbers just from today. When calling back, if you ask to be taken off a calling list you are immediately hung up on or you are told you haven't been getting calls and then hung up on. This company needs to be shut down ASAP. It's pathetic to prey on Americans who need full coverage healthcare by offering expensive partial coverage garbage generated by your call center scammers. If you are such a legitimate company then why not simply call from one phone number using one call center drone? You probably have a bunch of commission-only contractors working on the same leads so you don't have to pay them much huh? Pathetic. Hopefully you scumbags can understand I don't need health coverage from you and move on. Stop calling me.

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MediaAlpha I too got duped today, much like the other posters here

I too got duped today, much like the other posters here. I felt rushed to get some quotes on healthcare due to an approaching deadline from my new employer, and ended up giving away my information to this shady information gathering website. Obamacareplans.com also pays for Google searches to post its ad at the top of search results, which I should have taken to be a red flag immediately. Within seconds of entering my phone number, I became inundated with ceaseless phone calls. I've begun answering some and asking them not to contact me anymore. I also left feedback on obamacareplans.com, first under the category "Do Not Contact Me" and again left General Feedback explaining that I find what they do disgusting, and that if contact didn't cease I would be contacting the ComplaintsBoard.com. Contact slowed but has not ceased. I've blocked over 20 callers in the last 3 hours. I also asked them not to keep or sell my information, but it's probably too late for that. Like others, I also started using the word "harassment" to get through to these callers, because it is indeed harassment at this point. Yes it's my fault that I was tricked, but why any business in its right mind would find this kind of endless call spamming acceptable is beyond me. They know what they're doing, despite what that "Media Alpha" goober below said last year on behalf of the website.

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MediaAlpha This company is either selling my phone number or refuses to remove me from their call list

This company is either selling my phone number or refuses to remove me from their call list. I've blocked 10 numbers today and continue to get calls from new numbers from within their call center. I've asked three associates to remove me and they refuse to acknowledge my request. I've received 13 calls from their organization within 6 hours.

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S. Lehner
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I've received over 50 harassing calls from MediaAlpha in the last week! I used MediaAlpha's website obamacareplans.com to look for a health insurance plan. Once I filled out some basic info. I was told I'd be receiving a call from a specific number, and I did. The caller asked for the last four of my SSN and my address. I was then connected with an 'insurance salesman' in my area. Right away a red flag came up as the salesperson was extremely pushy asking "why don't you have insurance?" and "if I find you a plan you can afford why wouldn't you buy it?" He then asked why I had moved from the state I most recently moved from. I then hung up. He called back immediately saying "is it weirding you out that I asked you about where you live?" He was then extremely pushy trying to get me to stay on the line. I told him to delete my info. and delete me from all lists. Within 10 minutes they called me 12 times! Within a week they have called me over 50 times! Sometimes people call and hang up right away, other times you can hear laughing in the background, other times they leave me voicemails. I have told them countless times to stop calling and the won't. This is absolutely ridiculous. I want them to stop calling and delete all of my info. as per CCPA regulations.

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R. O'Connell
,
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I entered my phone number online to get health insurance information. This resulted in 40 calls a day and I need it to stop. I've entered my information online as I need to look for new health insurance through the New York State health exchange. The site appears to be a government site but it obviously is not. I am now getting 40 calls a day everyone leaving voicemails and using up all of my voicemail space on my cell phone. I have tried contacting them to delete my information and make these calls stop and there seems to be no way to do it. I desperately need help because I must have my voicemail available for work.

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MediaAlpha I entered my phone number online to get health insurance information

I entered my phone number online to get health insurance information. This resulted in 40 calls a day and I need it to stop. I've entered my information online as I need to look for new health insurance through the New York State health exchange. The site appears to be a government site but it obviously is not. I am now getting 40 calls a day everyone leaving voicemails and using up all of my voicemail space on my cell phone. I have tried contacting them to delete my information and make these calls stop and there seems to be no way to do it. I desperately need help because I must have my voicemail available for work.

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MediaAlpha Hung up on me when I reqeusted they delete my data from their systems I feel I was mislead in the way they obtained my information

Hung up on me when I reqeusted they delete my data from their systems I feel I was mislead in the way they obtained my information. They market themselves as obamacare and when I was trying to get a quote I then received two separate phone calls from them. The second phone call ended with me requesting they delete ALL of my data they have on me from their systems. The guy said he could add me to their do not call list. I told him that wasn't good enough I want to receive a confirmation when all of my data they collected is deleted. He then hung up on me. When I tried to call back the phone system said I was put on the do not call list and ended the call.

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MediaAlpha I've received over 50 harassing calls from MediaAlpha in the last week!

I've received over 50 harassing calls from MediaAlpha in the last week! I used MediaAlpha's website obamacareplans.com to look for a health insurance plan. Once I filled out some basic info. I was told I'd be receiving a call from a specific number, and I did. The caller asked for the last four of my SSN and my address. I was then connected with an 'insurance salesman' in my area. Right away a red flag came up as the salesperson was extremely pushy asking "why don't you have insurance?" and "if I find you a plan you can afford why wouldn't you buy it?" He then asked why I had moved from the state I most recently moved from. I then hung up. He called back immediately saying "is it weirding you out that I asked you about where you live?" He was then extremely pushy trying to get me to stay on the line. I told him to delete my info. and delete me from all lists. Within 10 minutes they called me 12 times! Within a week they have called me over 50 times! Sometimes people call and hang up right away, other times you can hear laughing in the background, other times they leave me voicemails. I have told them countless times to stop calling and the won't. This is absolutely ridiculous. I want them to stop calling and delete all of my info. as per CCPA regulations.

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MediaAlpha What happened 11:30AM a

What happened 11:30AM a. We called *** (# on *** web site) to book 2 round trip tickets from DFW to SEA and back b. After checking various options, we were informed that tickets can be available. We informed the person on the phone that the price was very high. He said he will call back. c. After about 30 mins, we received a call from *** and we were told that tickets are available for ~$440 per person. When we said that this was too high, the person (he stated his name as *** ? had an Indian or Pakistani accent) indicated that he can provide us the ticket for $375 per person if we paid by gift card d. *** was on the phone throughout the time we drove to Walmart, asked us to look at available gift cards and asked us to buy Google Play cards worth $750 for the 2 tickets. He then asked us to go out of the store, be in the car, scratch the back and give him the code e. He then indicated that the numbers were not being accepted by the server and that he will pay us back $950 ($200 for the inconvenience caused) f. *** then handed to his manager who called himself *** ? also had an Indian / Pakistani accent. *** said he was with cheap-o-air and his employee id was ***. (When we spoke to cheap-o-air on Oct 6th, they say they do not have employee Ids) g. *** provided his phone number as ***. We were able to text this number as well as call, but subsequently, our numbers have been blocked g. *** waited as we drove to Kroger and asked us to buy eBay gift cards for $750. After we gave the numbers on the back of the gift card, he said that the cards are not being accepted 2:30 PM h. *** then handed the phone to whom he called his manager ? ***, who said that we need to get gift cards for $*** and then they will return $***. We did not comply Follow up on Sunday Oct 6th 2019 1. When we went to ***, the web site look and feel had changed and also the phone number had changed. We can provide numbers if needed

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Mike 1111111111l
, US
Nov 13, 2023 3:21 pm EST
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I tried to log on to mass health connector. I have gotten 30 calls in 2 hours Please remove me from your data base phone too

MediaAlpha Customer Reviews Overview

MediaAlpha's online marketplace, QuoteLab.com, has been lauded by users for its user-friendly interface and speedy results. The platform offers a vast selection of insurance quotes from trusted providers, making it an excellent resource for those seeking affordable coverage. Reviewers have praised the company's exceptional customer service, as well as their ability to provide competitive rates for insurance policies. Users highlight the platform's transparency, noting that the prices offered on the site are reflective of the actual rates providers offer. MediaAlpha's streamlined process has made it a popular choice for users seeking a hassle-free experience when shopping for insurance. Overall, MediaAlpha has received overwhelmingly positive reviews for their QuoteLab.com platform.
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