Menu
TruWarranty Customer Service Phone, Email, Contacts

TruWarranty
reviews and complaints

www.sidecarsinc.com
www.sidecarsinc.com

Learn how the rating is calculated

3.6 19 Reviews 1 Complaint
Verified
The authenticity of the customer service contact information for TruWarranty has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TruWarranty reviews 19

ComplaintsBoard
J
12:12 am EST
Verified customer This review was posted by a verified customer. Learn more

TruWarranty Tru warranty kept their commitment

I bought a 2013 dodge avenger a couple of years ago. Financed the car and the car lot financed the level 3 Tru warranty policy. Since then I had 1 claim denied for a non covered part (Transmission Coolant Hose). I started having transmission trouble this year and took it to a transmission shop Im familiar with as being the best in business. I got my car to the shop and started the claim process. Took about a week to get approval but when it was approved Tru Warranty covered a little over 3000.00 of a 3200.00 transmission rebuild as well as the maximum of 250.00 for rental reimbursement. Brandon, Deanna and Ryan of Tru Warranty were exceptionally helpful and always answered the phone, returned calls or answered emails in a timely manner. Without a doubt the best experience as a customer Ive ever had. Thank you TRU WARRANTY

Read full review of TruWarranty
Hide full review
ComplaintsBoard
Z
8:43 pm EST
Verified customer This review was posted by a verified customer. Learn more

TruWarranty Seems to only cover small things

I am having an issue with my used 2019 nissan sentra’s transmission in which I got about 5 months ago and the nissan dealership says the whole transmission needs to be replaced. Truwarranty can’t not only cover the transmission but won’t answer phone calls or call back. I have the gold coverage of warranty and yet it seems as though it is a waste of money. The transmission is basically half of the car so why isn’t it covered in full or at least partially?

Read full review of TruWarranty
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty out of all the warranties i have used truwarranty is the best process

out of all the warranties i have used truwarranty is the best process. have been very seamless form claims processing to getting payments. very courtious when talking with them i would recommend truwarranty to any customer that needs extended warranty.

Read full review of TruWarranty and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
B
B
B. Walker
,
Verified customer This comment was posted by a verified customer. Learn more

TruWarranty is great! east to work with and care about their customers! Great Job!

C
C
C. Hoppe
,
Verified customer This comment was posted by a verified customer. Learn more

Service Managers and Service Writers love the quick response time. The process is simple just a email. The *** line up is perfect. I have been working in the Automobile business for over thirty years and TruWarranty is above the rest.

O
O
O. Barton
,
Verified customer This comment was posted by a verified customer. Learn more

Amazing! I had a problem with my vehicle! Took it to my dealer and the problem was resolved very quickly!

ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty *** process with TruWarranty was smooth and easy

process with TruWarranty was smooth and easy. We purchased the vehicle in 2019 with *** miles. *** timing chains went out right after warranty. Thank God we got the warranty. *** parts and labor were completely covered. We are back on the road!

Read full review of TruWarranty and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
S
S
S. Schimmel
,
Verified customer This comment was posted by a verified customer. Learn more

I had to take my Jeep in for service because of some shifting issues. Turns out I needed a new transmission. Truwarranty covered the whole thing. I will definitely be using them again when it's time to upgrade!

O
O
O. Harber
,
Verified customer This comment was posted by a verified customer. Learn more

Fantastic warranty company! Easy to submit claims. Even has high mile warranty options! *** is very helpful as well, highly recommend.

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty Got warranty for 2014 Volvo, Warranty covers vacuum pump seals and gaskets

Got warranty for 2014 Volvo, Warranty covers vacuum pump seals and gaskets. The vacuum pump is leaking. TruWarranty says it is not covered because the seal failed and not the pump. Typical fake warranty. Don't waste your money. If I could give it a zero I would.

Read full review of TruWarranty and 4 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
4 comments
Add a comment
W
W
W. Schroeder
,
Verified customer This comment was posted by a verified customer. Learn more

I use TruWarranty for my car's extended warranty. Only had to file one claim. Process was super easy. Definitely would recommend!

C
C
C. Murray
,
Verified customer This comment was posted by a verified customer. Learn more

Its is great really reliable and is very helpful and useful.

C
C
C. Osinski
,
Verified customer This comment was posted by a verified customer. Learn more

Great company, really stellar warranties! Wouldn't any other kind of warranty. Really, really great.

J
J
J. Gibson
,
Verified customer This comment was posted by a verified customer. Learn more

Truwarranty has been great for me, helped me out a lot. I would recommenced it to any consumer who needs it.

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty AWESOME company to do business with

AWESOME company to do business with...Claims are quick & easy and never a hassle to the customer... I've been in the auto industry for 25 years and i have never dealt with a better company...I have Tru Warranty on both of my personal *** am glad I made the perfect choice..

Read full review of TruWarranty and 4 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
4 comments
Add a comment
G
G
G. Jones
,
Verified customer This comment was posted by a verified customer. Learn more

Never had any issues with my warranty! Easy claim submittal and approval.

C
C
C. Ortiz
,
Verified customer This comment was posted by a verified customer. Learn more

This company is very easy to work with and the representatives respond quickly.

A
A
A. Gerhold
,
Verified customer This comment was posted by a verified customer. Learn more

Had a great experience during the purchase of our 2022 Jeep Compass. Very easy to understand.

I
I
I. Wiza
,
Verified customer This comment was posted by a verified customer. Learn more

I am very pleased with my experience! 10/10 would recommend!

ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty Awesome experience with the folks from TruWarranty

Awesome experience with the folks from TruWarranty. They worked with the service advisors at the dealership to get my 4runner back on the road in just a few days, and even gave me a complimentary loaner while the work got done! I've never had such an easy process making a claim. Highly recommend.

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty I have been in the automotive industry for over 20 years on the service side

I have been in the automotive industry for over 20 years on the service side. This is by far the best extended warranty I have ever dealt with. The friendliness of the staff is unmatched. Claims are processed quickly, payment is never an issue and the coverage is fantastic.By far my favorite Extended warranty to work with

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty **** Hello!

Hello! We have been trying to reach you about your car's extended warranty! *** TruWarranty is definitely not that type of company. I had some issues that need fixed on my wife's *** Sienna. The claims process was so easy and quickly handled. My wife had her van back in no time at all. Will definitely be sticking with Truwarranty in the future.

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty I filed a gap claim on my car and truwarranty paid my insurance deductible and $3000 to pay off my loan!

I filed a gap claim on my car and truwarranty paid my insurance deductible and $3000 to pay off my loan! I was so impressed with the excellent service! Honestly I will make sure to tell all my friends and family about how quick and easy the process was and to make sure to use you guys as well! Thanks for the help and thank you for staying true to your product!

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty I have called them over and over about a refund of a cancelled policy and have gotten the run around

I have called them over and over about a refund of a cancelled policy and have gotten the run around. I traded my purchase car in and was due to get most of the value of what I paid on the warranty, however I have emailed and called and have been promised a return call, NOTHING! I am upset, I call and get put on hold for 10 minutes and nothing is resolved, been over 6 weeks, they are very unprofessional

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty Great company

Great company. Was forced/tricked to purchase the Gap and protection from the dealer *** not the warranty company. Contacted TruWarranty and spoke to the owner. He took car of everything and got it straightened out and dealer is now refunding me. Will do business with them in the future for sure. Make sure u do your research. A lot of the complaints are against these sleazy dealers not the warranty company itself.

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty I have bought many extended warranties in the past from dealers but never had good luck

I have bought many extended warranties in the past from dealers but never had good luck. I always got the run around on why this part or service wasnt covered. I am happy to see that truwarranty is unlike the other places I have used. They actually care about helping customers and it really shows. The service department had no issues submitting my claim for a new engine. All I was responsible was for my $100 deductible. Truwarranty even called me to make sure everything was going okay! Now thats customer service! I will never ever buy another vehicle unless truwarranty is offered!

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty It has been a blessing to work with TruWarranty as a service writer

It has been a blessing to work with TruWarranty as a service writer. They are so easy to talk to and such an smooth process to get repairs covered for our *** Family customers! Its as simple as gettin the required parts for the repair and the time and submitting it! They are always there to answer any questions I may have! Once they receive it within minutes I have an email that the repair is in review! Then they send the approval! I cant wait to buy a new car and be part of the *** TruWarranty Family! What a wonderful extended warranty I have seen it cover so much and bless so many people!

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty Extended warranty was purchased on the platinum package 36 months and 36000 miles

Extended warranty was purchased on the platinum package 36 months and 36000 miles. Transmission failed on vehicle, and the warranty was to cover it. After going back and forth with the rep, they refused to answer or respond to my email. They eventually told the dealership working on the repair they WILL NOT COVER THE REPAIR. THEY SENT ME AN EMAIL SAYING CALL THE PLACE YOU BOUGHT IT FROM. My first initial encounter was ok with warranty but now I canceled them and possibly pursuing a brea h of warranty suit. Meanwhile stuck with a 3600 repair for something to be covered! horrible experience.. Do not get a warranty through them!

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty Wouldn't pay for a thing!

Wouldn't pay for a thing! Nowhere in the warranty of my new used car less than 300 miles, one car payment in, the car starts to leak, they wouldn't cover it! $2,000 plus worth of problems. I didn't drive it enough?!? Took five days for me with no call from them, had to pick my car back up pay out of pocket, during a pandemic, Not even diagnostic! Where is that stated please show me? Mother of five, no rental, no car for five days, missed my daughter's birthday, only to pay out of pocket money I had to borrow. Nothing fixed! Management hung up on me! So now I have a broken car & paying for a warranty I can even use that's worthless?!? Unbelievable! Thanks for selling warranties to families and not covering a thing. Not even a rental. Not to call the dealer back, ignore them, only to be turned down for the repairs after under a month and under 300 miles put on it.

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty Shut off engine, close door, radio keeps playing

Shut off engine, close door, radio keeps playing. Took to dealer who indicates faulty wiring in door. $200 job. TruWarranty wont pay. Dealer shares this issue is common to this model. I call TruWarranty and they work something out with dealer. But the manner in which this occurred made me wonder about TruWarranty or SideCars. A couple of months later, my engine light comes on, I take my car in on May 2, 2022 and the service rep says we have to contact the warranty company because there was a wiring problem and several failed parts. TruWarranty advises on May 3 it will only pay $400 and I get to pay $1000. This is a 3-year old truck with low miles but I can see where this is going now. So, I take my truck to another dealer after the repair on May 4 and trade it in and buy a new car for a manufacturer warranty. Have notified TruWarranty to cancel my contracts. The new dealer doesnt use TruWarranty.

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty replied to this review.

TruWarranty If there were an option for zero starts, I would select it

If there were an option for zero starts, I would select it. I've had my vehicle for a little bit over a year now and my rear differential started to go. I followed the instructions by getting it to a professional, getting the vehicle diagnostic, and (trying to) file the claim. Edward's *** has called the TruWarranty several times with no call back. I also spoke with them numerous times and they always seem eager to help but never follow through. My car has been in a shop for a week and a half and I have not got a response about a fix or a rental car which my insurance covers. I finally got tired of the run around and called the company with the shop on 3way call just to get a resolution. I have still yet to hear whether or not my car will be covered and now I can't reach anyone on the phone. This is my first time ever having to deal with a warranty company but this experience will most likely have it be my last.

Read full review of TruWarranty
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

TruWarranty complaints 1

ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
TruWarranty has left an official reply on this complaint.

TruWarranty around, company then told me because I drove my car less than 500 miles they wouldn't cover it since it was just purchased

around, company then told me because I drove my car less than 500 miles they wouldn't cover it since it was just purchased. Nowhere in the contract is that stated. The manager then hung up on me! Five children, no food, missed child's birthday, refused rental, made me pay out of my pocket the coverage for diagnostic even! That is stated they would cover rental and above! the dealership back, gave them a runaround, company then told me because I drove my car less than 500 miles they wouldn't cover it since it was just purchased. Nowhere in the contract is that stated. The manager then hung up on me! Five children, no food, missed child's birthday, refused rental, made me pay out of my pocket the coverage for diagnostic even! That is stated they would cover rental and above! The warranty company refused to call the dealership back, gave them a runaround, company then told me because I drove my car less than 500 miles they wouldn't cover it since it was just purchased.

Read full review of TruWarranty and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
theresa carr service advisor
, US
May 16, 2023 6:23 pm EDT

Verified scanned for codes none performed software update still same concern but using radio this does not happen internal fault in steering wheel switch

Is TruWarranty legit?

Our verdict: TruWarranty has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores TruWarranty's position as a benchmark of trust and quality within its industry. Users and clients of TruWarranty can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

TruWarranty earns 100% level of Trustworthiness

Perfect Trust Endorsement: TruWarranty achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for TruWarranty. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

TruWarranty resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

TruWarranty has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Sidecarsinc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sidecarsinc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Sidecarsinc.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from TruWarranty.

However ComplaintsBoard has detected that:

  • TruWarranty protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to TruWarranty has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

About TruWarranty

TruWarranty, the product offered by Sidecarsinc.com, is a reliable and trustworthy warranty service that provides complete protection and peace of mind to their customers. This warranty service is designed to cover mechanical, electrical, and structural breakdowns, giving car owners the confidence to drive without worrying about any unexpected expenses.

The warranty plans offered by TruWarranty are comprehensive and customizable, allowing customers to choose from a variety of options to fit their specific needs and budget. With different coverage levels and deductible options, customers can create a plan that best suits their driving habits and vehicle type.

TruWarranty is an excellent option for those looking for a hassle-free warranty service with superior customer support. The company's team of experienced professionals is always available to assist customers with any questions or concerns they may have.

Furthermore, TruWarranty provides a range of benefits to their customers, including rental car reimbursement, roadside assistance, and trip interruption coverage. This ensures that in case of an emergency, the customer is not left stranded or out of pocket.

Overall, TruWarranty is a highly acclaimed warranty service that is committed to providing top-notch customer satisfaction and value for money. With its reliable coverage and excellent customer service, TruWarranty has established itself as a leading provider of extended warranties, assuring customers that they are getting the best possible coverage and protection for their beloved vehicles.

TruWarranty Customer Reviews Overview

TruWarranty, offered by Sidecars Inc., is a leading warranty provider that offers extended coverage plans for various electronics, household appliances, and vehicles. The company is known for its exceptional customer service, affordable pricing, and comprehensive coverage plans. In various online reviews, customers have praised TruWarranty for its exceptional coverage and ease of claiming warranty services. The plans are customizable and can be tailored to the specific needs of the customer. TruWarranty offers round-the-clock customer support and technical assistance, ensuring that customers can avail of the coverage plan benefit anytime, anywhere. The company has garnered a considerable reputation in the market and is known for its quality and reliable warranty services. All in all, TruWarranty is a trustworthy and reliable warranty service provider that offers its customers peace of mind and dependable coverage options.

Overview of TruWarranty complaint handling

TruWarranty reviews first appeared on Complaints Board on May 7, 2023. The latest review Tru warranty kept their commitment was posted on Feb 21, 2024. The latest complaint out of all the warranties i have used truwarranty is the best process was resolved on May 07, 2023. TruWarranty has an average consumer rating of 5 stars from 19 reviews. TruWarranty has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. TruWarranty contacts

  2. TruWarranty phone numbers
    +1 (888) 800-2251
    +1 (888) 800-2251
    Click up if you have successfully reached TruWarranty by calling +1 (888) 800-2251 phone number 0 0 users reported that they have successfully reached TruWarranty by calling +1 (888) 800-2251 phone number Click up if you have UNsuccessfully reached TruWarranty by calling +1 (888) 800-2251 phone number 0 0 users reported that they have UNsuccessfully reached TruWarranty by calling +1 (888) 800-2251 phone number
  3. TruWarranty emails
  4. TruWarranty address
    532 S Main St, Joplin, Missouri, 64801-2314, United States
  5. TruWarranty social media
TruWarranty Category
TruWarranty is related to the Insurance Services category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.