TracFone Wireless / minutes not transferring when I got new phone-resolved

United States

I purchased a new phone from Tracfone and transferred my service to the new hardware. My period of service transferred, but none of my minutes, data, or texts. I had no luck trying to resolve the issue with Tracfone Customer Service or Tracfone technical help. I all but gave up but decided to write a letter and mail it to them. Two weeks later, I received a courtesy call from Tracfone to see if my problem was resolved. I checked my balance, and was pleasantly surprised to see that my minutes, data, and texts were all restored! Thanks!~

Feb 3, 2019

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