Tracfone / their phones don't work and they choose to ignore their customers.
I have had a motorola tracfone since April 2009. It has never worked reliably in my home. Its purpose is an emergency home phone. I have made numerous complaints and have been referred to the 800# phone bank. To contact them by phone I must leave my home and roam around looking for a point of good reception. I finally contacted Florida's office of Public council. They then had a representative contact me by email as I requested.
A Denis Del Castillo. After another week he opted to forward me a replacement digital Kyocera phone. When it arrived I followed the instructions exactly for charging and activation. It said to charge initially for 5 hours. I did this. The phone came on but the icon for the battery registered nothing. I tried to contact Mr Castillo but it was a Friday and apparently he was gone for the week end.
I visited the website to register the new phone and maybe get some help. To access the site you must use a phone number. The kyocera displayed only the last four digits and therefor I was excluded from the website and referred to the 800#. I have wifi but no home phone.
I reread the instructions and decided maybe 5 hours had not been enough. So I left it on charge over night. Next day it failed completely. I continued to try to contact Denis Del Castillo by email but received no reply till the following Friday requesting I return the faulty phone. MY previous email had noted I already returned the phone earlier in the week but he would have had to read his email to know. Which he obviously chooses not to do.
I have asked him a number of questions which he also chooses to ignore. E.g. because I have been unable to use the old phone it has accumulated over 600 minutes. By accepting the new phone must I forfeit the old minutes? Will there be NO credit for the 10 months of NO service? Why do tracfone require people to register on their website then each time you log in you must enter ALL your information on yourself AND the phone every time? Seems like you are a new customer each time why bother to make us register? Why do they refuse to assign someone to a complaint so it may be resolved instead of dumping us in the pool and forcing us to begin a new every time they disappoint us?
This is Supposed to be a Service company. In reality it's a disservice company. Given the choice I'd never do business with them.
Dr Thom Robinson
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