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Tracfone / do not stand behind what they say

1 United States Review updated:

The bottom line of my complaint is that Tracfone would NOT stand behind what their customer service reps told me. And, because of it I was unable to port my phone number. Their Reps told me that I could transfer the minutes I had left on my Tracfone either before or after porting the number. So, once I (actually AT&T) started the process of "porting the number" I called Tracfone (second call where I was LIED to) and had the minutes transferred. Then when I tried to finish the port, Tracfone told me that since my phone was deactivated so they could not port the number. Two of their Reps lied and the "supervisor", that I asked to be transferred to, couldn't do a thing for me. Said I would have to buy more minutes and reactivate my phone. And, he actually said I would need a new sim's card!!! Reaching customer service is hard enough and I have yet to speak to one that has a "minimal" accent--I constantly ask them to please repeat what they have said and go slowly. There is so much background noise that it makes their accents even harder to understand. Tracfone has a HUGE customer service problem and should be avoided as an option for "pay as you go" cell use.

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Comments

  • Pl
      30th of Nov, 2008
    0 Votes

    I called tracfone to get 20 birthday minutes and the guy would not give them to me. He said I had purchased the minutes at the wrong time. my birthday card said to purchase a 60 minute or larger...(I purchased a year plan) and to call by Nov. 30th...which I did. He would NOT give me a measly 20 minutes on my phone. Why do you send out these cards when you don't do what they say you will. I am getting fed up with TRACFONE! I think its a BAD outfit. Marjorie Mossyge

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