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2.2 197 Reviews

Toys "R" Us Complaints Summary

60 Resolved
137 Unresolved
Our verdict: Engaging with Toys "R" Us, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Toys "R" Us reviews & complaints 197

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10:41 pm EDT
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Toys "R" Us rude clerks... lack of in-store stock... online ordering a nightmare

Every time I have tried to order from their website they end up removing things that were labeled as "in-stock on-line" from my cart AFTER finalizing payment, most often with promotional offers or specials like free shipping. How can they let you go through several supposed real-time checkpoints in the process and not know they do not have the item or at least put it on backorder for you at that price/promotional offer?!? It's all a scam, even in-store. None of the three local stores had any of the buy-one-get-one-free Little Tikes toys at any point during the sale nor did they offer a raincheck. Ordering them online defeats the purpose because shipping costs more than the free item so it is just like paying full price.
I have had so many issues with Toys "R" Us stores and their site since November. The clerks are rude, the customer service is atrocious (when you can actually get someone on the phone) and their site is either designed to screw you over or out of date.

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Lobster
, US
Jan 31, 2011 6:39 pm EST

I originally began attempting to contact someone at Toys R Us in regard to a small issue that I have with their return policy. In that attempt I have been shown what little respect or concern Toys R Us has for its customers. At every level, from the employees at the store I was in to the Executive Vic President and Chief Administrative Officer Deborah Derby, I have been treated as if I am just wasting everyone's time and that they wish I would just go away and leave things be. Documenting my concerns seems to be the only thing that anyone is willing to do. No one, at any level, is willing to listen to my concerns with their policy or why I have an issue with them. I went through the channels set up by Toys R Us for customers to send their complaints and when that was not satisfactory, I pursued other avenues to get into contact with someone at the company that could address my concerns. At this point, I have given up on anyone with Toys R Us caring or doing anything about my original issue, but I am not going to give up on the issue I have with how Toys R Us treats its customers.

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Jessie Phillips
,
Nov 10, 2008 1:29 pm EST

Went to exchange some clothes my daughter received as a gift for her birthday, but did not have a receipt. They refused to exchange the items because I did not have a receipt. I am extremely disappointed in their service. I did not ask for money or even a gift card, only to exchange the items for a larger size. The clothes even still had the original toys r us tags and hangers. Its very sad that this store does not attempt to take care of its customers. I will not purchase anything further from them and will make sure that my family doesn't either.

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DawnGrady
, US
Oct 07, 2011 7:18 pm EDT

I purchased today a Loving family Grand house complete $159.99 in Hazlet NJ and they had 2 signs under the house that said if purchasing the Grand house you get the loving family mini van free with purchase. I read it over 3 times before purchasing. When I went to pay it didn't ring up free when questioned, the assistant manager said it was only for the regular grand house for 69.00 and not the Grand house complete, Oh Im very sorry that it is misleading that she encountered the same complaints from others. WELL why didn't she TAKE THE DAMN SIGN DOWN. They are supposed to honor a mistake but no didn't even remove the sign ... NO WHERE ON THAT TICKET STATES THOSE STIPULATIONS AND THAT IS MISLEADING THE CUSTOMERS. All it says is buy a grand house and get the van FREE! This is a bunch of BS and never EVER will I shop toysrus again.I hope they close down. They should state on that ticket that it excludes the Grand complete.

Valerie
Valerie
, US
Aug 08, 2008 5:03 am EDT

I purchased a new Playstation 2 for my children. I took it home, opened it up and realized it was not new, but an old broken one. I took it immediately back to exchange it. I had the receipt and returned it within a hour of purchasing it. They basically told me I had switched the game system. They said it was sealed and new when I left the store. I said that may be true (if true, I didn't notice..the lady behind the counter got it out of the case and put it in the bag), but along the way before I bought it something had happened. They SHOULD be investigating that... not accusing me! Once again... they made me look like a criminal when I was the victim. They should be responsible for making things right and dealing with Sony. I did nothing wrong and I am out $140.00. I should not have to spend anymore money or time trying to work things out with Sony. Toys R Us sold it to me. Once again why am I be punished for being an innocent consumer purchasing an item and extended warranty from their store. They were very rude and accused me of being responsible for the problem. I have never had such a bad experience speaking with managers and supervisors.

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Narad27
, US
Oct 11, 2011 9:28 pm EDT

My wife and I went to purchase a car seat and stroller. We went to a Toys R Us and they were running a deal. If you spend more than $200 you got a $50 gift card. We thought that was great seeing as we were going to buy one any way. The Toy R Us we went to didn't hav what we wanted so we end up go to a Babies R Us instead. My wife asks the clerk at the front if they had the same deal and they told her "Yes". We spend an hour testing car seats and strollers until we found the ones we wanted. Our total for our car seat and stroller was $360.

We check out and no gift card. We the lady behind the register and she didn't know what we were talking about. Another employee standing near by said "oh, it's the the deal in the local ad" and proceeds to go behind the counter and grab a copy of the sales flyer. The lady then tells us that we needed the actually coupon to get the deal. We told her that the Toys R Us story never told us anything like that and neither did the employee at the front desk when my wife asked. The lady behind the counter said the most shocking statement I heard all night. "toys r us is a totally separate store". What?!? I turned around and look at the left side of the store that has a huge sign saying Toys R Us. We asked to speak to a manager and she was just as unhelpful. We asked the manager if she was will it lose out on a $360 purchase over a $50 gift card and she said "yes". The manager told my wife that she didn't have a single copy of the ad in the store that we could use to receive this gift card. I was so upset that I didn't want to mention that their were ads laying behind the counter that the cashier used to earlier. This floored me. I my wife and I were out shopping all day and we went to Costco right before and when we got to the check out some of our items were on sale from an ad and they asked if I had the coupon and I told here no. She told me it was ok and used the coupon on here register so I got the discount. This is something I have seen time and time again at different stores. I'm just shocked and very upset that Babies R Us lost out on a $360 purchase (with a possibility of more purchases later) just because they wouldn't let us use the coupon from the stack of ads behind their counter. We are NEVER shopping there again!

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S.d in PA
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Dec 04, 2006 12:00 am EST

I am extremely frustrated! I went to the toys r us website to buy a few gifts. My first negative everything I went to buy was "temporarily unavailable" I literally spent 45 minutes trying to find something for 3 kids! I should not have to search and search for 45 minutes to simply find a few items. I wasn't even looking for "hot" items, just run of the mill stuff. My original intent was to find many items for each child, but I could not even find one for each child. I called your customer service rep and explained my problem, and told her that I was very frustrated. For my inconvenience I was able to get free shipping, but I was not ready to place my order yet, so she said to call back and give her name "ashley r.in wisconsin" and that she had spoke to her supervisor and all would be ok. So I went out to dinner with my family, came back and called.. When I went to place my order, the guy was like hmmm>I am going to have to ask my supervisor about this. Comes back and says there is more to it to get free shipping then giving me a reps name & location. That they were unprofessional in doing so. He said he would have to run it by a supervisor again, put me on hold, came back and asked for my name & if I ever ordered from tru before, put me on hold again, came back and said he wasn't able to get a supervisor yet did I want to hold, I said yes, I want to get this rectified. He said I would put a request in to research this issue, and that someone would get back to me with in 48-72 hours. I was like what? This defeats my purpose her... To simply find gifts for 3 children. I said well i've waited this long, i'll wait my turn to talk to a supervisor. He checked back with me 2 more times and asked if I still wanted to hold.. At this point he said well, I don't even think a supervisor is here, and that he was really sorry. I have a timer on my phone and at this point I had been on the phone & on hold for 58 minutes and 57 seconds. How is that for ridiculous! Here I am a customer with 3 kids who spends tons of money each year on my children and other friends & family explaining that all I wanted to do was to buy a few gifts online to make it easier on me as my youngest is a newborn, and at one of the largest toys stores online store I cannot even achieve that. I have been shopping online for years, as well as at a few of your competitors, and have never had this many problems! I would seriously share my story with friends after what I have been through here, and I hope that you can they it right.

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Christy Dunham
,
Jan 06, 2008 12:00 am EST

Toys R Us sold me a used, broken Play Station as a new one. I got home and immediately took it back with the receipt...purchased about 1 hour before. They basically said I did it and would not exchange it or give me any credit. They said it was new and sealed when I left there (how did the know for sure?). Well...it wasn't new when I opened it. Instead of being concerned with how this happened they put the blame on me and said , "tough luck." They should be concerned that somewhere along the way it was switched. They were very rude and judgemental. They basically accused me of being a criminal rather than the victim. I have spoken with other managers, corporate Toys R Us, Sony and they don't see why they didn't exchange it...not that anyone offered to help. Sony did say I could send it to them for a new one...which puts the blame on me, wastes more time of mine and will cost me even more money. I am the victimized consumer here!

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lisa
,
Nov 17, 2008 4:20 pm EST

I had a coupon from toys r us to purchase $75 in merchandise and receive a free $10 gift card. BOGUS! When I attemped to use the card approximatley 3 weeks later, there was 0.0 on the card. I had not used the card nor had anyone else.

There is no place on toys r us website to e-mail, only telephone, so 30 minutes of my time later, 4 people later, still no answer.

Store employees are incompetent as are those at the 1-800 phone number.

I will not buy another item from toys r us. When I say I won't go to a store again, I am serious. The last 2 stores, Eckerds - I only went in after desperation - 8 years later and Pulbix, I have only been in twice in the past 7 years.

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Naomi
, US
May 02, 2012 8:21 pm EDT

I shopped for X-mas at a Toys R Us store and bought nearly $200 worth of stuff. I wrote a check. It cleared 4 days later and then 5 days after that they credited the money back to my account. Wanting to do the right thing I contacted them and now it has been a week and a half of Hell trying to get them to take their money back. Again, I just wanted to do the right thing and now they want me to spend my own time, gas and money to fax them a copy of my receipt just to fix a mistake that is not even my fault!

I have been extremely disappointed with every person that I have spoken with on the phone at their company. I even had people refuse to give me contact information for their “parent” company. The only person that impressed me was the manager at the store I shopped at. I went back to visit her and although she could not help me, she was understanding, courteous and professional, and a little baffled herself. Toys R Us has put a little black cloud over my Christmas spirit this year. Hope no one else is going through what I am going through.

In Dec 2017 I purchased over $300 in bicycles for my children. The bikes were on layaway until I picked them up mid-Dec as required by the store policy. I never received anything regarding my rewards and was under the impression the rewards were good for a year. Recently, I logged into my awards account and found they had posted my bicycle purchase on New Year’s Day 2017 in order to put me in the black out rewards period. So I have made a call and written an email trying to get this corrected and the rewards to apply to my purchases now. NO, they cannot change it!

This is bunk really! One more way to rip off people. I went to ToysRus because of them carrying Schwin and the layaway but could have purchased the bikes somewhere else. The employees talk up the rewards program and how great it is to convince you to buy there. I am going to contact the Arizona Attorney General and see if there is any recourse in this State for what they are doing. People should gather together and file a class action suit against them.

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MonroeSteve
Monroe, US
Dec 05, 2012 12:08 pm EST

Started by the site not accepting my membership # so I logged on via an email hyperlink.

I placed six approved "ship to home" items in my cart, which amounted to almost $100. (Video games and controllers)

Shipping was supposed to be free for purchases over $49 but the site demanded almost $15 for S&H.

Tried to checkout to see if that would change but the site suddenly forgot I was logged on and again wouldn't accept my membership # so of course I wasn't able to use my points payout dollar they sent to me.

Called [protected] and after listening to the recordings, was transferred to a squealing fax line.

Called again, and again endured the same heavy call volume recording but eventually a human answered.

After I complied with the request for my name and phone number, I proceeded with explaining what happened.

I was told I'd have to place my order over the phone to remedy the issue.

I had hoped my order would be visible via my membership number but I was informed that wasn't possible.

Frustrated, I asked for a supervisor.

Eventually one came on the line but she reiterated that I'd have to repeat my order all over again.

I declined and tried to select the pick up in store option instead.

Unfortunately the site kept going to a blank page so I was unable to complete the purchase.

I used the "rate this page" link to complain.

Now this was around midnight. I received a reply around 10AM...that said:

Dear Valued Guest,

Thank you for recent visit to our website.

We appreciate the time you took to provide us feedback regarding your experience. I would like to take the opportunity to further assist you in placing your order or answering any questions you may have. We would appreciate a call back at your earliest convenience. We can be reached at [protected]. We hope to hear from you soon.

Sincerely,

Jordan 7345
Toys R Us Corporate Guest Relations

In other words...jump through hoops to get that free shipping.

I just wonder how many other people have been cheated by that phony free shipping offer.

I do not appreciate wasting my time like that.

I've ordered from many online sites and haven't had any issues with anyone else.

This experience with Toys R Us has been very disappointing.

ComplaintsBoard
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8:32 am EST
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Toys "R" Us scammers

Toys R Us in Times Square advertised they offer indoor viewing of the Macy's Parade to be above the crowd and out of the weather...of course at a premium price. What they do not tell you is (this is a quote from the Toys R Us manager in the store) "They will not raise the shades with their advertising off the windows." so it is impossible to see anything outside when inside the store. To see the parade I went outside and stood on the curb, which I could have done for free. I along with 230 other people paid big bucks basically just to use their restrooms. Of course they will say they were contracted by a tour service to use their building and this is not their fault. Wrong, it was the Toys R Us store Manager that would not raise the screens on the windows. By all means go to the parade but don't be a victim of the Toys R Us parade viewing scam.

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Susan
, US
Jun 13, 2009 5:30 pm EDT

I am a manager, and what happened to me yesterday at TOYS R US is the worst thing a business can do, the worst business practice I have ever seen, and the worst MANAGER in front of a business..!

I purchased a scooter as a birthday present for my kid, this is an electric scooter manufactured by RAZOR, model E200, it was purchased on June 17, 2006. The scooter was working fine and my son has been enjoying it, until it had some kind of electronic malfunction on June 29, 12 days after it was purchased. I was told by the STORE that is has a 45 days warranty and I clould return it to TOYS R US..and it also has a one year full warranty from the manufacturer...

I decided to go to the store for the warranty, the first thing I was told my the MANAGER was: sorry, we can not take it back!...I am really sorry, but we do not accept electronics items for warranty. You must contact the factory and place a claim. I told him, that this was his responsability, and he should take it back, and give me another unit or send this one to the factory at their expenses, not mine. He got mad, and said: sir, I repeat..we do not take this kind of items back...if you read the scooter manual, it says: do not return to the store!...I told him, that I was unaware of it, and this manual was hiden somewhere in the box..and they told me when I purchased the item, that it has a 45 days warranty from the Store.

He said, that the lady who told me that, is wrong and he is going to fire her.

MY QUESTION IS: If I purchase a car at a local GM dealer, and my car has something wrong with the electric windows and take it back to the dealer for warranty, will the dealer tell me to take the car back to the factory in Cincinatti, Ohio?

I BELIEVE TOYS R US IS WRONG!..and I am also a manager and we take back anything from our customers, even if we have to send the items back to the factory at our own expenses!

TOYS R US is doing a bad business practice and I wonder if this is something very usual. I don't care too much about the cost of the scooter, it was $150, and I will buy now a motorcycle at HONDA for my son, is more expensive but I am pretty sure HONDA has a better reputation than TOYS R US..!..my advise to our readers and customers: try to avoid TOYS R US..!

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Tysha Williams
Charleston, US
May 10, 2013 5:52 pm EDT

I have been out of work since 01/30/2013 because I broke my knee cap in half. I have not been able to get any help with my recovery and I was trying to get some gifts or sales to help me along with my grand children. I am very poor now and I was going to get some toys from the toys r us to try and get some babysitting jobs to help keep my bills in order. I order what I was told to order and now when it's time to get the the certificate the screen is saying something that it is incomplete now. I ordered the books which will help but I needed the other things that I was planning on getting with the false certificate. That is not right for anyone at all. I will take this further.

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my13steps
los an, US
Jan 19, 2010 4:30 pm EST

i work at a toys r us at i see this all the time. Managers do not know how to do simple returns or their own policies. Next time this happens ask for corporates number and the managers name. Most of the time the managers will give you a poor workers name instead of theirs but simply walk to any register and ask an associate for the name of the person you talked to. Hourly employees for the most part are unaware of problems and are friendly so they would give you all the information needed. Sorry you had this experience i have worked at 3 toys r us and every manager is corrupt especially the ones near the los angeles area.

jacksjewell
jacksjewell
Metairie, US
Aug 30, 2009 1:20 am EDT

Are you sure that was the manager? That scooter is completely within the return paramaters. The best thing you can do, if you really want to cause a stir is simply go to anouther toys r us in the region and return it there. Its annoying but it works. Plus while there ask for the district mangers name and the complaints number as well as get the name of the manager who denied you. When names are mentioned things get done reaaaaal quick.

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retailnazi
Seekonk, US
Aug 19, 2009 6:56 pm EDT

I'm employed with TRU, and you're absolutely right. The manager there was in the wrong. We do have a 45 day return policy, and although the RAZOR manuals (as well as Intex pools and PowerWheels manuals) say not to return to store, if you have a dated receipt, and are within your 45 days, we do in fact refund/exchange the items. Even if you buy our extended warranty, we will still refund/exchange the item/warranty if you're within the parameters... Sorry to hear your TRU experience wasn't a good one :(

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1:58 am EST
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Toys "R" Us service complaints

This is for all the customers who are complaining about the toys r us return policy.

Read the back of your receipt, what does it say. Its says that you must have a receipt for a return or exchange.

Not every item that leaves toys r us is paid for. A lot of people do steal, sorry to say but it happens a lot even more so due to the economy.

Here is a little lesson make sure you get individual gift receipts.

It is not toys r us fault that you either misplaced, lost, or don't want to get the receipt from who gave you the item.

If you are buying online and returning back in the store you will not get money back for the item. You will only get store credit, don't like that use the free mailing label and return the item back to the warehouse.

Electronic items:
Once you open it you bought it! You are only able to return for the same exact item only! So make sure that you want the item for sure before you open it

No toys r us will not replace your video game because your child scratched the game disk or dropped the digital camera in the pool. That is not toys r us fault. You were offered a buyer protection plan when you bought the item, maybe next time think a little and buy the item and not risk it.

While I am on the topic of buyer protection plans:
You need to buy the protection for these 3 items:
Ds
Digital cameras
Wii fit

If you don't buy the plan and the items do break nobody should have sympathy for you. If you don't think that your 5 child will not destroy a ds which is a touch flip screen handle game system then you should go lay down in the highway during rush hour, or please don't have any more children because we don't need any more stupid people in this world.

The protection covers drop damage, cracks, water damage, and other things. Do your research before you buy! But to be 100% honest on expensive items the protection is way worth it.

Guest service:
A word of advice don't go into the store demanding that they should do something for you. Most likely you are not going to get what you want with a bad attitude, and ignorance. Be kind and they will more than likely be happy to attempt to help you. It is easier to catch bees with honey than vinegar. The customer is not always right and mostly the problems lie in the fact the customers either read what they want to read or ignore the small print.

Ads:
Sale ads are decided a year in advance (At a convention between toys r us and the manufacturers) so don't get all mad if there is only a few of the items that are on sale or none at all. What they get in stock is based on what the manufacture send toys r us. Best advice is to call ahead. Oh and yelling at the workers because they are out a item on the last day of a sale is ridiculous (Also if the coupon expired). That is your fault and your fault only. The early bird catches the worm.

Online vs.in store prices:
They are not the same so quit claiming false advertisement. Online and in-store are two separate companies, so they will not always be the same. Shipping and handling play a major role in the pricing difference.

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jacksjewell
Metairie, US
Aug 30, 2009 1:31 am EDT

Tell it to them! I have continually asked to be relieved of the service desk for the simple reason, that no person can stay positive with 2 hundred people plus coming in everyday and being mean, nasty, and abusive. There is no call to take you frustration out on the person who is trying to help you. Most cases we know what your going through. We are trying to do all we can to have you leave with a good experience. What does it hurt you to be a little patient while we get a manager (only one in the store at a time) who is else where helping another guest come over and see if they can do anything for you. The ignorant stupid people of the year should all get on a boat and we should drown them. Thats got to be the only cure.

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Retail Employee
Westminster, US
Feb 08, 2009 12:13 pm EST

I was on the computer, for something else, and came across this website. I am an emloyee at Toys-R-Us, and found all of the complaints interesting and enlightening.

What I would be interested to know, from the people complaining, is this: Have you ever heard of THE GOLDEN RULE? If not, it simply states, treat people the way you would want to be treated.

I have 3 children and I understand that when you see an item advertised, and you know your child wants it, you get very excited about being able to get it for them. Then when something happens, i.e. not in stock, misread promo, item breaks or lost receipt, it is very frustating. All by itself, it is frustrating, and any additional problems add to the frustration.

However, please remember, that the employees that you end up dealing with are people, just like you. They have feelings, they are doing all that they can, (at their level). Should they go and just make decisions, on their own and against company policy, they could lose their jobs. This may not seem like a big deal to some of you, but with the economy and having 3 children, one of which is still at home, for me every little bit counts. I am not able to find a job that will pay me enough to pay for daycare and full time kindergarten and still have money left over for anything else.

I am a nice person and I try my best to follow The Golden Rule. However, if I were to treat you people the way you have treated me, I would definitely get fired. Whether or not, you choose to do any number of things, that are available to you, to avoid conflict is entirely up to you. But, should you choose to not do any of these things, and it turns out bad, please do not take your anger and frustration out on a person, who is only allowed to do so much.

Please, read the fine print, ask about return policies, call ahead to the store on availability, remember that the store is only so big and can only hold so much inventory. There are alot of people out there, a lot of them interested in the same toy and we are suplied with only so much.

Yelling, name calling, making a scene (all because you are not happy with your experiance) does not accomplish a whole lot. If your intent is to humiliate, demeen, belittle, degrade, etc. the emloyees at the store, then by all means, please continue with the verbal, mental and emotional abuse. If your intent is to gain something positive, then please read the previous comment. All of the items that were stated are posted. Either in the store, on the receipt or in the ads. It may be in fine print, but it is there.

In the last 4 years of working for this company, I honestly can't remember how many times I have been left in tears, because a GUEST came in angry and abusive and took it out on me. When the bottomline is, it could all have been avoided if they had just read a little bit more or asked questions.

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10:07 pm EST
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Toys "R" Us horrid customer service

I can’t say enough good things about this easel. Unfortunately I can’t recommend buying it from ToysRUs.ca.

This is now the second time that I have tried to make a purchase with Toys R Us online here in Canada and unfortunately this is the second time in a row that I’ve had problems.

In each instance ToysRUs wound up shipping me the wrong item, but the last instance was in a class all by itself:

Several weeks before Christmas, my wife placed an order for an art easel for our son. We order a red one. Just before Christmas the easel arrives – unfortunately it is ‘hot pink’.

My wife calls customer service. They don’t offer to ship out the correct one immediately and have the courier pick up the wrong one. Instead they tell her that she needs to physically return the easel to a store across town where they will exchange the easel for the correct one. This easel is larger than I am, and my city is socked in with several feet of snow and an ongoing snowstorm and she is supposed haul this thing 10 miles through a blizzard to rectify their mistake?

As it turns out the store apparently doesn’t take returns and exchanges for online purchases…

***good thing nobody told us to return it there***

Now I’m calling customer service where I get the run around from several employees, none of whom are interested in or able to do anything for me.

Please let me say right here that I realize that Christmas doesn’t come from a box or a store, but this is my child’s primary Christmas present and nobody that I talk to at customer service really seems to care or be interested in helping me salvage my son’s Christmas present.

“Yes there is a shipping warehouse here in my city, yes they have several easels in stock that aren’t hot pink, and no, we aren’t interested/able/willing to simply pick up the phone and ask someone at the warehouse to check that the right one is there and then send out the correct item so that it will arrive here in time for Christmas… that’s not our policy. Instead you will have to wait 10 days for the item to ship”

Perhaps they think it is an Easter present? That might explain why they aren’t interested in shipping it in time for Christmas and why the last one was hot pink…

They also inform me that that the hot pink easels may in fact be in the shipping bins meant for the red ones by mistake, but rather than have someone check immediately so that other people don’t receive the wrong order, ToysRUs insists that it would be more prudent to file some paperwork and have someone check it out several days later…

Anyhow, I finally get a supervisor on the phone who then proceeds to talk over me every time I open my mouth. I am trying very hard to be polite and patient but it is becoming painfully clear that this person has no interest in listening to me at all. And by listening to me I simply mean hearing me out, which is often enough to satisfy a frustrated customer.

I actually have to politely explain to him that I will listen to anything that he has to say with an open mind and then ask him in return if he would then extend to me the same courtesy? Alas no… I can barely get 3 words out of my mouth when he is again finishing my sentences for me and telling me I am wrong without having any idea of what I was actually trying to say.

My Christmas good cheer eventually evaporates and I let the guy know that I don’t want a 10 dollar gift card mailed to me – I want the situation resolved in a satisfactory manner or my status as a ToysRUs customer will come to an abrupt end.

After much pressure from me I finally get him to offer to send the correct item for free which is not unreasonable given that I have now spent several hours on the phone and had an unsuccessful jaunt across town and back in the middle of a snowstorm with a hot pink easel and I still have no Christmas present for my son.

He tells me to take the hot pink easel to my local post office and present them with the packing slip bar code, which he assures me is used as prepaid postage to return the item using Canada Post. Apparently he will then call me on Friday to personally confirm for me that the item was shipped (At first I was told that I had to call him back, and that only then would the item ship? Apparently my time must be seen as some sort of infinite resource like ’solar power’ or some such).

Out into the snowstorm I go again with my 6 foot hot pink easel. This time I get to my local Canada post, eventually arrive at the front of the line and only then do I discover that ‘no’, Canada Post will not accept the barcode on the shipping paperwork as return postage for the easel which now seems to be turning into the 6 foot hot pink cross that I am destined to bear back and forth across the very snowy greater Vancouver area.

After much debate and an angry crowd growing behind me, we get the post office manager involved. I suspect that he notices that the idea of plunging back into the snow yet again with my little parcel is not an option for me and that I’m starting to lose it in the middle of the now crowded post office so he suggests that I just refuse to accept the parcel and ToysRUs can deal with the return bill.

Back home I go through the snow…

Friday rolls around and what a surprise: no call. Tuesday rolls around and I finally give up and call them back. Yes my easel is in and yes the bin has been checked and ‘no’ it has not been shipped.

Would I like a 10% off coupon?

Thank you but what I would really prefer if it is not terribly too much trouble is for you to perhaps return a small fraction of all my lost time, maybe lower my blood pressure ever so slightly, possibly provide me with a modicum of customer service and a tiny bit of follow through, or oh… perhaps, only if it’s not too, too much trouble, an art easel if you happen to have one to spare that isn’t say… pink?

At this point I learn they can ship it to me overnight.

After all of that, after missing Christmas you now tell me that you can ship it overnight? Really? At this point I’m pretty much speechless so I just thank the person for their time.

Wednesday comes and goes – no easel.
Thursday – no easel.
Friday – the original supervisor finally gets around a week from when he had promised to call me to let me know that they might have an easel.
The weekend comes and goes no easel.

About 10 days later my overnight easel finally arrives. I’m almost too scared to open the package at this point. I’m willing to bet my wife a week’s worth of vacuuming that it will turn out to be hot pink.

I wonder if anyone has bothered to refund the original purchase on my credit card yet?

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Baby_mama
Mobile, US
Jan 28, 2009 11:59 pm EST

did you passed the test and not recieve your diploma and a fake

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6:23 pm EST
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Toys "R" Us untruthful advertisement

I went shopping after the Christmas holiday hoping to get some good deals. I had a Little Tikes play swing and slide toy in mind for my 1 yr old daughter, who had not gotten her Christmas present yet. She was lucky receiving a gift card from another Santa, that's why I decided to shop at Toys R Us. The advertisement for the slide and swing set was $99.99 over the counter, but when I went to check out and it ring up the original price. I was shocked because the total bill was more than I've expected. I asked the cashier and was informed that the $99.99 price is no longer effective after December 24th. I was very disappointed. They should of update it or take the advertisement down. The price tag was big enough that it can grab your attention right away and a big red SALE word right above the price. The valid date was in small print. I think this is just untruthful in advertising their products hoping to get your attention and the price rung up totally different than what's labeled over the counter. I decided to get the product anyway just because I want to see my little daughter smile. I just want to let everyone know who untruthful this kind of business was and how unfair it was to me as a loyal customer.

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3:40 pm EST

Toys "R" Us fake sales

Went to Toys R Us to shop the Buy 1 Lego Set Get 1 Lego Set for 50% Off Sale. Before I went I looked up all the prices for the items I was interested in for my kids on the lego.com website. I made a list and took this with me to the store. Toys R Us marked up all the Legos $1.50 - $10 over the MSRP the day before the sale began. So it is a non-sale. All the stocking stuffer Lego sets that should be $3.49 each were $4.99 each. So instead of costing $3.49 + 1.75 = 5.25 for 2 sets it ends up costing 4.99 + 2.50 = 7.49 a full 50 cents more than purchasing it from Lego.com. That is just an example. I went to purchase 10 lego sets and left without 8 sets. I purchased the only 2 sets that TRU Did not mark up and ordered the rest online from Lego.com. Over $99 shipping is free and if you spend over $35 you get $5 off using the coupon code (SP118) So tell all your friends to skip TRU for legos this year. It is a FAKE SALE. I asked the manager to match the price of Lego and they said "We don't do that"

They are really shooting themselves in the foot. I have no doubt they are loosing a fortune in sales due to these practices.

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retailworker
Palos Heights, US
Feb 08, 2009 12:30 am EST
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Buying from LEGO will more than likely be cheaper because you are buying it directly from them and cutting out the middle man (TRU). Toys R Us is put out to make business not come out even.

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ToyJunkie
Houston, US
Dec 12, 2008 2:56 pm EST

This is nothing new to Toys R Us. In 2006 my wife and I were living in Florida when all of the Toys R Us' were closing down (as they were restructuring their franchise). Their markdown sales would start at 10% leading to an eventual 75% and then 90% and then take what can stuff in a bag and pay a $1.00 on your way out (the last day). We kept a close eye on the items we wanted so that we could possibly wait until the last moment to buy. Their sales started out almost legit on the first day. However, when they began running 25% and above off, they began raising the prices of their merchandise. This usually equalled original price or barely 10% below. By the time it had reached 75%, prices were marked up by as much as 50% in some cases. Harvest Moon (video game) began selling at 19.99, but by the 70% mark, went up to 29.99. Toys R Us hired a handful of strategists to price their going out of business sales. It looks as if they kept some of them on board... This is the same strategy played by Kohls and other "Always on sale" stores. They've already begun raising prices in anticipation of Chistmas. I believe a lot of stores will begin using the same tactics this Christmas as they realize they can't afford sales.

Should be a law against sale fraud and deceiving customers...

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10:09 am EST

Toys "R" Us exchange policy

We purchased 2 mega blocks dump trucks for our 2 &3 year old. The wheel fell off the one truck, a simple product defect, resolved with a simple exchange. The store employee, than store manage refused to exchange the product on the basis I don't have my original receipt. Who keeps a receipt for a kids dump truck! Lets be reasonable. No amount of reasoning would change his mind so we have made the decision to NEVER purchase at a toys R us again. There are too many toy companies, not least Wal-mart, that stand behind the products they sell. Everyone should just shop elsewhere. The thousands they lost from us over a lousy $20 defective truck and their never exchange policy is just plain silly. Hope it was worth it. Feel free to join us in our boycot.

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Update by ogrady
Nov 30, 2008 10:07 am EST

We purchased 2 mega blocks dump trucks for our 2 &3 year old. The wheel fell off the one truck, a simple product defect, resolved with a simple exchange. The store employee, than store manage refused to exchange the product on the basis I don't have my original receipt. Who keeps a receipt for a kids dump truck! Lets be reasonable. No amount of reasoning would change his mind so we have made the decision to NEVER purchase at a toys R us again. There are too many toy companies, not least Wal-mart, that stand behind the products they sell. Everyone should just shop elsewhere. The thousands they lost from us over a lousy $20 defective truck and their never exchange policy is just plain silly. Hope it was worth it. Feel free to join us in our boycot.

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1momof3boys
newark, US
Dec 13, 2010 2:21 pm EST

I bought my son something for his birthday and got a gift receipt and a regular receipt. I threw away the reg receipt and saved the gift receipt- figured that either one would do. Well, he go the same item from someone else. I went to returna and they WILL NOT GIVE YOU MONEY BACK with a gift receipt - only a store credit. My kid is 14 and there ais nothing else that he wants to buy from TRU. HE would like to just get the money and buy something else. So many other stores have easy returns. This one is the worst. I have younger nieces and nephews and I will NEVER SHOP here again!

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MARIE223344
Louisville, US
Jun 11, 2009 10:49 pm EDT

FYI I HAD A RECEPIT AND THEY WOULD NOT TAKE BACK A SEASONAL ITEM THAT I PURCHASED. CORPORATE ALSO STATED THAT. TRU SELLS CRAP AND IF YOU WANT TO THROW YOUR MONEY AWAY GO AHEAD BUT DON'T EXPECT MUCH. I AM NOW BOYCOTTING THIS STORE BECAUSE THEY DO NOT STAND BEHIND THE PRODUCTS THEY SELL. THEY LOST THOUSANDS FROM ME OVER AN 11.00 TOY. I WOULD LOVE TO SEE THEM GO OUT OF BUSINESS ALL TOGETHER!

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K. Romero
daly city , US
Jun 02, 2009 5:41 pm EDT

I agree 110% with you on their return policy...it sucks! I just went in to return or even exchange an item i got as a gift for a boy and i'm having a girl from a baby shower and of course, receipt was not given to me. I talked with store manager and she wouldn't budge. i called corp and they wouldn't budge. It's a $10 gift and they just lost another customer over their poor customer service and even worse return policy.

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Kim Cummings
tulsa, US
Jan 05, 2009 1:25 pm EST

Good lord dude. I just spent $280 at my TRU and wanted a $10 gift certificate ( as the coupon stated ) to put in the stocking for christmas. I had the receipt along with every item "unopened". The first phone call was with someone like your comment ( supposedly a manager ) and I ended up returning every product...purchasing them elsewhere for a lesser price. Customer service is the first key in success. Regardless who you are or where you work!

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Bizniche35
Sweet Water, US
Dec 28, 2008 2:05 am EST

Honestly... it is people like you that make me hate working at TRU... We should not have to take back an item that YOU lost the receipt too... Who's fault is it... hmmm I don't know... maybe YOURS... you should really grow up and take responsiblity for your actions...

Too sad... I deal with tons of people like you everyday right now and its not my fault you can't keep up with your receipts...

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5:10 pm EST

Toys "R" Us advertised sale items not in stock

The Toys R Us BIGGEST TOY book arrived on my front porch, full of stuff on sale. Going through it, I found an outdoor playhouse I knew my kids would LOVE. I noticed the savings on the price, and figured it would be good to buy it NOW. Before heading out to a local Toys R Us, I called around to see which locations had these in stock. Imagine my surprise to the HUGE RUNAROUND given by Toys R Us. An item which was placed on SALE, YESTERDAY and nobody appears to have ANY IN STOCK. To further this, when you go to the store, the staff (usually made up of high school and junior high school kids) just stand there with a gap jawed look on their face. Who knows WHAT they have advertised in stock, why even BOTHER? At this rate, it will be more convenient for me to shop online.

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ConnorIvor
, CA
Mar 04, 2012 8:47 am EST

When it comes to stock, the employees do NOT do the ordering. It is all electronic. The fliers are all printed in one place MONTHS in advance. Trucks get delayed. ### happens. You expect them to answer the phone on the first ring? Well you are certainly not the only person that needs their attention and it is common practice in ALL retail places that the customer in the store takes precedent over the customer on the phone.

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jacksjewell
Metairie, US
Aug 30, 2009 1:05 am EDT

The store has no say on what items in the paper they get. The wharehouse and ultimately corporate decide who gets what. On top of that only recently has the store been receiving the mail in fliers that customers get. Before, they were truly in the dark until someone either found a flier or a NICE customer was kind enough to give them one. The employees are the last one to blame. Start at the top for this one.

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W T WASP
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Nov 12, 2008 10:51 pm EST

I find such is the case almost anywhere I go ; Wal-Mart, Zellers, London Drugs, Safeway, Real Canadian Superstore, you name it - why should Toys R Us be any better or different? It seems that in their zealous urgency to suck the consumer in and come to their store and buy what is advertised on sale, the merchants cannot be bothered to make sure the shelves - or even the stockroom in the back for that matter - actually HAVE the merchandise. I guess they figure once they've duped you into making the trip there, you may as well make it worth your while and buy "something"?

Calling ahead is always wise, to save yourself the gas and time, but the aggravation is inevitable, as described above ; just a buncha clueless, bordering-on-stupid school kids who wouldn't know their ### from a hole in the ground. In fact, many of the adult employees are not better at being any kind of help, since more than half of them are "fresh off the boat" from some godforsaken 3rd world country and can barely speak two words of (CLEAR & FLUENT) English to be of any real assistance.

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Nov 12, 2008 1:15 pm EST

LEFT ME HANGING!
I called several times to my local TRU store until I finally got through the busy signal and a person actually answered - hooray! However, after making my inquiry, the "customer service" girl went to check the stock on the particular item and put me on hold. I stayed there for about 7 minutes when someone finally picked me up. Unfortunately, they never said anything, they just put the phone with me on the line shouting "HELLO" and left me there for about 25 minutes. During this time, I left my phone on speaker so I could hear everything that was going on, I washed an entire load of dishes, and occasionally kept yelling into the phone for help. Never, did anyone bother to pick up the phone or come back to me with an answer to my question. JUST TERRIBLE SERVICE! Now I know why it takes so long to get someone to answer a live ringing phone, they don't want to be bothered. They finally figured out that they could "outsmart" us all by pretending to help us by leaving us hanging and preventing any other calls from coming through. Just AWFUL! The only thing worse is going to be to finally find out that the advertised item isn't even in stock - I'm going to make them check all of their stores in the country just to find out if any of them have it!

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4:35 pm EST

Toys "R" Us graco mosiac buggy

i brought a graco mosiac buggy, just over a year ago. i was on holiday, on my way home on the train, pulling along my suit cases, with my children of 14 months and 6 years old, and the front wheel of my buggy came off! i was under alot of stress as we missed our train because of this incident! i paid 137, 99 plus 35.oo for the rain cover. i am very disapointed, as my previous buggy was perchased from the same place, and i didnt have a problem with it.I need to take my eldest daughter to school, and need a buggy! And can not efford to buy a new one!as this should not happen, as it is a fault with the buggy, that should not happen, as it is very dangerous, and could of caused an accident.

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Nov 02, 2008 4:30 pm EST

i brought a graco mosiac buggy, just over a year ago. i was on holiday, on my way home on the train, pulling along my suit cases, with my children of 14 months and 6 years old, and the front wheel of my buggy came off! i was under alot of stress as we missed our train because of this incident! i paid 137, 99 plus 35.oo for the rain cover. i am very disapointed, as my previous buggy was perchased from the same place, and i didnt have a problem with it.I need to take my eldest daughter to school, and need a buggy! And can not efford to buy a new one!as this should not happen, as it is a fault with the buggy, that should not happen, as it is very dangerous, and could of caused an accident.

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11:19 am EDT
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Toys "R" Us awful company

I ordered 2 items from Toysrus.com on 11/24/99. I received one right away. When I hadn't received the other within two weeks, I contacted their customer service (30 minute wait on the phone) and they assured me it would be out within 4 days. After 4 days, I checked my order status online. It still hadn't shipped. I called customer service (only 20 minutes this time) and I was told it was shipping that day (at 8 pm) without my even telling them what my order number was. When the order would have arrived if it had shipped when it had been promised to ship hadn't arrived, I called again (40 minutes). I was told that either I could cancel the order or wait it out. They couldn't find any reason why my order hadn't shipped within 3 weeks or do anything to check up on the order or re-prioritize it. I was told that a supervisor would be contacted, but nothing has happened. I have left messages on their web site and only get automated responses. I was informed that the last message I left outlining my problem was too long and I would have to trim it down. Customer service can only tell me that my only option is to either wait or cancel my order. I would like a name, address, or phone number where I could reach someone who cared. As I write this I am on hold with them once again.

I hope that this experience will help other people who are considering ordering from Toysrus.com... DON'T!

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10:55 am EDT
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Toys "R" Us false advertising, misinformed & surly customer service

There was a very large poster in the front window of Toys 'R Us, promising a $10 gift card with $75 purchase. Also on the poster was 'see back cover for details'. As the poster didn't have a 'back cover', I looked in the store and found the Toy flyer, which had no info on the promotion. I then asked a store clerk who said that the offer was indeed in effect. After extremely long waits in line to pay, I purchased a total of $375 worth of merchandise in two separate transactions. The cashier, when asked for the gift card, was confused and could not find details in the flyer. I purchased the items and went to Customer Service. I was told there that I needed a coupon that was delivered in the flyer to my home. I complained that it was false advertising to have the poster in the front window, and that I had received misinformation from the first clerk. The customer service rep said there was nothing she could do. I asked how I could complain, and she was off-hand and dismissive, and said 'call 1-800-toysrus'. I called, talked to one rep, and was told I'd receive a call back. I received a call back the next day, and a rep named Jan listened to my complaint but was also dismissive and reiterated the fact that a coupon delivered to my home was the only way I could receive the $10 gift card. I still stand by the fact that it is false advertising to advertise a certain offer and not have the details available in-store.

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Trish
Liberty Hill, US
Dec 18, 2008 3:45 pm EST

Here we are the week before Christmas and on Monday I found the bike that my daughter wanted on their web-site so I placed the order and selected to pay the extra $35 for 1-2 shipping. The web-site showed the item in stock and then I tracked the order and the site showed that it was in the warehouse delivery. During the process I received emails confirming my order. Then today, the Thursday before Christmas, I went to check my order and found that they CANCELLED my order. I have NOT received an email from them yet even notifying me of the cancellation or why it was cancelled. I called the company this morning and I had to bounce around through automated menus until I found one that would let me talk to someone. She said that they had it in stock when I ordered but then when they went to fill the order it was no longer in stock? This is 2008 and they don't have a strong inventory control and order system in place. Very disappointed in the customer service and I received and the lack of customer service I received. I still have not received an email letting me know the order was cancelled so if I would have not signed into their web-site to check the order I would not know. Thank You Toys 'r Us for adding more stress to the Christmas holiday. You have lost a customer.

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8:14 am EDT

Toys "R" Us disney fairies

10/26/8
I went to toys r us in dothan alabama yesterday and I wanted to share the worst experience I have ever had in shopping. They had the big book sale that started yesterday.in the book it states a $10.00 glittering disney fairy gift card with the purchase of $40.00 of disney fairy products. My order totaled 41.96 but the computer did not tell the cashier I was eleigble for the gift card. I wanted the gift card so I waited. After going through 4 or 5 cashiers and 30 minutes later, one of them came out and sais the tonker bell lantern was not allowed. I showed her the sale paper and asked her where did it say that it was not alolowed and showed her that that it clealy states all disney fairy items are eligible. She goes back in the managers office again. She returns and commences to adding up the sale again, then she says that the tinkerbell doll was not a disney fairy. I asked her where do I go to get a refund. The manager never came out of the office to speak to me. I got a refund on my whole order. I already have an appointment with my lawyer and I am going to file the biggest lawsuit I can against that store.

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Bizniche35
Sweet Water, US
Dec 28, 2008 2:14 am EST

True that... Dang.. I have people like you in the store crying over $10 dang it is too sad watching a grown people making a fool out of themselves over $10...

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Cara
,
Nov 07, 2008 4:27 pm EST

File a lawsuit for what? You got your money back so it ends up just being bad customer service. Good luck with that one. You should find something more valuable to do with your time instead of trying to get something for nothing. So just get over it--there are bigger problems in life than a stupid giftcard.

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11:57 am EDT
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Toys "R" Us deceptive advertizing

I visted the Toys R Us website and they show an ad for Video Games BUY TWO GET ONE FREE. In the ad is says"excludes video software and Video Pre-Orders". Nothing about select items. The website is really slow and difficult to us. The search engine is awful. So I spent 30 minutes loading my cart only but when I get to the checkout it charges me full price so I call them. The clark was really nice and cheery BUT she had me click three times to show me the "select items" part. In other words it is intentionally not clear. By this time I am mad at the time I wasted and so I spoke to a supervisor who was so nice and no help at all. When I told her the website was awful she informed me they had worked on it this weekend, when I told her it was slow she said it was my computer, when I told her the ad was deceptive she told me it was unforunate but that is what it is. I have stopped the emails and will not shop there again. At this time with money so tight why would a store spend so much time, effort and money to get your business and then make you go away mad?

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3:13 pm EDT

Toys "R" Us gift card rip-off!!!

My wife & I are expecting and registered at toys r us... She wanted a dresser there and and a family member in oklahoma wanted to give it to us here in texas. The item was "temporairly not available online"... So.. Being reasonable people they bought a $325 gift card and sent it to us.. So we could go to a local store and get. We'll upon arriving at toys r us the item was not avalable there... We were told it's only available online... Website doesnt say any thin except "temporairly not available online" so... I have $325 gift card... Item the card was purchased for is not available I the store, online and upon calling the totally useless cutomer service people, was told they could not tell be when it "might" be available. After a week (And about 5 hours on the phone with these idiots) all I wanted to do was get the purchaser a refund on the gift card so we could purchase the the dresser elsewhere... Seems simple? Right? Noooooo gift cards are "not refundable"... Even to the purchaser... Even tho the item we wanted in not availble anywhere? They tell me "you can get other stuff in the store" we dont want "other stuff"! We bought the dresser elsewhere and now are stuck with this gift card we dont want or need... I smell bait-n-switch! Beware of the gift card!

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kek
k, US
Mar 01, 2009 11:57 pm EST

Its a gift card purchase what did you expect... Duh... read the details before you make a purchase... Why would you not check before? Make sure the item was available? And if you are expecting you should know 325 is nothing when it comes to Babies and you could use the gift card for diapers, stroller, cloths, formula, bedding, etc... The company does specialize in kids...

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retailworker
Palos Heights, US
Feb 08, 2009 12:23 am EST
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(1) Learn how to use correct spelling and proper English, my 7 year old cousin can write better than you did.

(2) Maybe you should have asked if the gift card could be returned before buying it. I do not know what imaginary world you live in but I have never heard of a store allowing the return of gift cards.

You want to know why stores sell them? I will tell...to completely use the gift card you are going to have to spend more money than what is on the gift card. Any idiot can see that.

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11:15 pm EDT

Toys "R" Us policy

My husband and I were looking through the Toys R Us flyer a few weeks ago, to begin Christmas shopping for our grandson. I was pleased to see an ad offering 20% off to grandparents. Too bad I did not read the fine print. We drove down to the store to start shopping and to find out how to get our discount, only to find out that we were TOO YOUNG! That's right. The fine print said that you must be a grand parent, at least 50 years old to claim the discount. My husband and I are young grandparents. We met in high school and married young, and our daughter had her son when she was only 21 years old. We love being grandpareents and spoil our Daniel to no end. However, since I am only 43 and hubby is only 45, we are not allowed to claim the grandparents discount! I think that is a form of discrimination, and Toys R Us will not be receiving our holiday dollars this year!

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lilvixen69
Sometown, CA
Aug 05, 2009 12:01 pm EDT

It's kind of like a senior's discount. You gotta really watch the fine print because they love to stick little tidbits of information in there!

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4:08 am EDT
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Toys "R" Us bad business practice

The Barbie Dream House was on sale online at toysrus.com at $83 and change on Dec 1, but lo and behold, it was out of stock. On Dec 2, I get an email stating that it's back in stock...at $119.99. Poor business practice. Tons and tons of my closest e-friends are going to hear about this. There's plenty of reasons why Walmart and Target are eating ToysRUs for lunch, but this scenario will only continue to grease the skids.

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Carol
,
Nov 19, 2008 10:03 pm EST

Ok genius, did you ever consider that Dec 1 was a Saturday and Dec 2 was a Sunday? Most sales END ON SATURDAY. Snooze you lose---get over it.

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8:55 am EDT

Toys "R" Us put right

July 14, I submitted a complaint about ToysRUs on how unproffessional the staff was to me while trying to purchase a toy for my grandson's birthday. I was told that the item I had selected was not for sale due to it being placed on the shelf by mistake. When I called the 1800 number I did not get any satisfaction So I wrote a letter to the corporate office of ToysRus ( you can find the address on their Web site) I must say that they have been very accommodating in trying to rectify the situation. At this time I am satisfied with the results. I so far have received 3 calls and The company is sending me a gift card to purchase the toy I was denied.

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Diamond Flower Blossom
Chicago, US
Jul 15, 2013 4:51 pm EDT

I don't like toys r us' prices I think there to high I recommend going to different stores

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Diamond Flower Blossom
Chicago, US
Jul 15, 2013 4:47 pm EDT

I am not happy with toys r us' online service I ordered a monster high doll lagoon blue with pet and diary its been 2 weeks since I ordered it. Then I went into toys r us looking for the doll I wanted and it was not there. Please take my advice and don't order from toys r us. I am going to cancel my order with toys r us and find a more helpful store

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12:34 pm EDT

Toys "R" Us unprofessional

July 14, 2008
I took my 4 year old grandson to toysRus for his birthday. He was allowed to select any item of his wish. We spent 45 min. looking. Finally he found what he wanted. Star Wars item. He took the toy to the counter and we were rudely told that we could not purchase the toy. It was not for sale! We were told it was placed on the shelf by mistake. The toy was not to be sold until the 23rd of July. My grandson became upset so I suggested that they place his name on the toy then I would return on the 23rd. Once again I received a rude reply. The answer was NO! aginst company policy to hold any toy. My grandson left the store broken hearted and I was pissed. I called 1-800-toysrus and told them what took place. The lady I talked to defended their actions. I'll Go to Walmart or Target for my gifts from now on.

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Tony Soprano
,
Jul 18, 2008 7:43 pm EDT

Alright, alright, alright!

I'm tired of hearing about how you Jewish people never get your way. The toy wasn't for sale and you tried to bully the poor hungarian summer worker into selling it to you. You pulled out your soapbox and then started your spcheel about Jews are Gods children and nobody likes you, blah, blah, blah. I bet you threw in a few oys too, didn't you? I'll even bet you brought up your lawyers Goldman, Isenbern, and Horowitz too, huh? You left in a huff, got in your BMW, which is a laugh as they are owned by the same people who were trying to eradicate you, and drove back to your fully staffed with imported undocumented workers from Guyana mansion.

Go cry to someone else, you twit.

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joe
,
Jul 18, 2008 2:10 pm EDT

Just because you think you can buy anything Mrs. Gates, doesn't mean the world thinks so. A lot of people have more money than you, and aren't quite so pompous.

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leftfield101010
Wichita, US
Jul 18, 2008 12:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You do not understand, obviously. If a company such as Microsoft or Mattel or whoever says NO SALE UNTIL xyz DATE, that means NO SALE. And if a company says they will not hold it, it is because they are not allowed to do so. WalMart and Target will not be any better, so do not fool yourself.

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2:01 pm EDT
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Toys "R" Us - no wheelchairs or scooters for customers use in stores

My family and I love Toys R Us. (I shop online at ToysRUs.com as well). But unfortunately, I am a heart failure patient and need assistance at larger stores like Toys R Us. I should say, ESPECIALLY at Toys R Us, because when we go there, we are there for hours, checking out every aisle, buying things for our son but also for all the children’s gifts that we...

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12:12 am EDT

Toys "R" Us rude manager must be fired

I have a baby boy who is turning one this coming Saturday, I’m also a regular customer at the Toys r us in Westgate Mall Roodepoort.We’ve been doing our baby shopping there since our child was born. In the last two months I’ve bought a car seat and most recent a tricycle (Smart Trike) for my son’s first birthday. This last Saturday the 5th of July I went into this store with my mother and sister who both wanted to get a gift of their own for my son’s birthday. We were looking for the rocking horse which we had previously seen and liked. As we were walking into the store our attention was drawn by some odd looking balls that had squid like things on them and decided to have a look. My mother held one of the balls in her hand and played a joke on my sister and she caught a fright and jumped. We were then approached by one of the employees and my sister was told that this was a store and she shouldn’t run around like a little child. My sister is 23 years old and she was just reacting to the ball as it does look scary. We told the employee that we did not appreciate his tone and then proceeded to look for the horse. But the guy kept on following us and we told him we wanted somebody else to help us. The next thing we were approached by a woman who refers to herself as store director, her name tag said Lizzet. She was interested in finding out what was wrong and why we were so upset, she came in defense of her employee and told us we would listen to her as she is the store director. All she did was to scream and not find out what happened and showing us her ears as if we don’t listen and are idiots or kids. Eventually we said we would leave and go somewhere else but as we were walking out security was called by this woman to kick us out. We left and decided to go to another toy shop in Cresta Mall and I must say that the service was amazing and I don’t think I will be going back to Toys r us.

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lilvixen69
Sometown, CA
Aug 05, 2009 11:58 am EDT

Yeah, I actually kinda hate when grown people act like children in my store...it really puts a damper on my day

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+1 (973) 617-4877

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