I've had a pretty bad experience there too. They keep changing the price and expect the buyer to know nothing about their bait-and-switch tactics. We've been looking at a used car for quite a while, and decided to go after one there. Once we're there we saw a price of $17, 995 for the vehicle we wanted. The rep then told us that the price of this vehicle was $18, 995 last week, which was not the case, as we were there 2 weeks ago, scouting out all the cars that was within our budget. -> They tell you about "last week's price" to take some bargaining power from the customers. By saying "oh...we already took $1000 off", unaware customers will not be able to ask for a better deal.
The sales rep we dealt with was very friendly at first, but then we couldn't agree on the price (knowing that this guy is lying straight to our face with the "last week's price" scam. Long story short, the rep started to ### at us when we decide to walk away (signaling that we decline his offer). He told us that we wasted his time, and that its "unreasonable" for us to negotiate a price. In my books, NO CUSTOMERS is a waste of time, negotiation is a part of ANY BUSINESS. You either accept, decline, or make a counter-offer. Being a baby and crying how we were wasting his time is not professional (i guess that why he ended up being a used-car sales rep). We were humiliated as he was almost yelling at us (the customers) in the showroom. My girlfriend decided to give a piece of her mind and yelled back, causing quite a scene. The manager had to come out and we had to explained what an ignorant of a sales rep we were working with and how he treated us. The manager promised us that he (the rep) will be disciplined and that if we want to continue to negotiate, we can talk to him directly... HELL NO...
Warning to others: Always know what you're up against. Never trust a used-car sales rep...even when you're at a dealership. They'll scam those who aren't aware, and ### at those who knows a little something about cars and know what they're really worth. Just do you research and never sign or agree on anything before thinking it over for at least 24hrs.
DON'T BUY CARS FROM TOYOTATOWN...the MOST dishonest, unprofessional dealership in LONDON. I would recommend Westgate Honda/Oxford Dodge/London Honda...I've experienced and heard of good things from these dealerships. We ended up with a kick-### deal with Westgate Honda.