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Toyota of the Desert - Cathedral City, California / poor service!

1 United States Review updated:

I had a 60K tuneup on my 2003 Toyota Prius on 7/13/06. When I returned in the late afternoon to pick up the car I was given the keys and told to have a nice day. I was ready to drive off when I noticed a 16"crack in my windshield which had not been there when I dropped the car off that morning.

When I brought this to the Service Mgrs attention he pointed out a tiny, almost imperceptible little nick at the edge of the windshield and said when they gave me my"complimentary car wash" it must have caused the crack. However, Toyota was liable for nothing. He mentioned that it was just a very hot day (114 degrees) so those things happen. My question was since they are Toyota of the DESERT, they should know you don't spray water on a hot windshield...

Now I'm out $250 to have the windshield replaced.

My main gripe is that they didn't even have the decency to point it out to me when I picked up the vehicle, and at least say they were sorry...

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  • Wi
      28th of Aug, 2007
    0 Votes

    Oh u where lucky, seem like most of the dealerships out in PALM SPRINGS are CROOKS! Price gouging, bunch of liars, I agree with him, duh common sense if you saw there was a chip in his windshield, why in the world would you wet his windshield? Then turn your back and say oh well!! The businesses out here hate to take full or any responsibility for anything!... and the killing part about it, they get away with it!!!

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