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T.J. Maxx Customer Service Phone, Email, Contacts

T.J. Maxx
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1.5 500 Reviews

T.J. Maxx Complaints Summary

61 Resolved
439 Unresolved
Our verdict: With T.J. Maxx's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T.J. Maxx reviews & complaints 500

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2:47 pm EST

T.J. Maxx lack of recognition of the holiday of hanukkah

To Whom it may concern:
Today, Saturday November 25, 2017 I went to the Home Goods Store in Swampscott, MA, 01907. My main purpose in going was to look for some Hanukkah decorations, menorah's etc. I was EXTREMELY disappointed and hurt by the fact that their was a incredibly tiny section set aside for Hanukkah. I had to ask someone where it was. My experience was exactly the same at the Marshalls in Swampscott. I actually feel discriminated by such an insignificant concern for a Jewish holiday. There were Christmas items galore but Hanukkah was "put in the back of the bus." During a time in our country's history where violence and discrimination are so prevalent, it is unfortunate the example that the TJX stores are modeling by NOT giving a major segment of people who live in this area recognition. Sincerely, Lois Longin
[protected]@comcast.net

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10:19 pm EST
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T.J. Maxx poor customer service

Hi there,

I would like to report and incident that happened today at TJ Maxx in Jonesboro, Arkansas. This is to inform you of how irresponsible, insensitive and irrational the tj maxx staffs and manager in this location have acted affecting two individuals just because they look different. They are two international students who shopped at tjmaxx all their time here in U.S. there are close to a million international students who come to the U.S and buy products from TJ Maxx. At the end of the day they are your customers and they should have been treated with respect.

As soon as these students walked into the store, another customer made a comment about foreigners shoplifting. Since these students occasionally shopped at this location, they just ignored the comment and continued browsing around looking for stuff for their house. Then they noticed that TJ Maxx staffs were almost following them in every aisles and looking at them suspiciously. They had not carried any bags or purse. They just had a small wallet with them. Once they checked out each of their items, they left the store. They noticed that the cop car was there and started following them. The female student asked what the issue was at which point the cop stated that someone in tjmaxx called and reported shoplifting. These two students were shocked, scared and humiliated. They didn't resist the search and the cops turned their bags and car upside down. When they were not able to find anything, the female student asked what was stolen. The cops didn't know. They all decided to go back to the store to talk to the manager. The manager said that they don't know who called and gave the description of these two students which seems to be a lie since it's tjmaxx staffs who were watching these two individuals all along.
The issue here is to assume that just because you look brown or black you must be shoplifters and thus they need to be watched and followed the whole time they are shopping. TJ Maxx being such a big corporation should be ashamed to have a team of closed minded people like this working for their store. I understand corporate office may not have any control over local stores however; there should be some sort of diversity Orientation that you need to implement and you should have no tolerance for discrimination and disrespect shown towards a customer.
I am hoping that this message will be read seriously by those leading tjmaxx who are responsible, logical and sensitive leaders and who would stand up for the right.

Sincerely
Chandni

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pobarjenkins
Minneapolis, US
Nov 15, 2017 2:28 am EST
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Unless you were an active participant in the entire experience, you most likely do not have the full story. The individuals affected should be the ones making the complaint.

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5:59 pm EST
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T.J. Maxx horrible customer service from the manager rhonda

This is the second complaint I have filed against this store specifically the manager on duty Rhonda. This happened saturday 11/11/17 at 4:30pm.
I shop at all TJ MAXX including out of state. I'm very familiar with the return policy.
I had a current receipt exactly 1 week old. I purchased from another TJ Maxx cosmetics. When I got home I opened it to find out it was broken. I was sick with the flu and was not able to return it immediately and it was exactly 1 week with the receipt and all the original packaging. I took it to the nearest TJ MAxx on Jefferson and Culver City. The cashier ( Cindy) said I had to drive to the same TJ Maxx that I purchased it from since her manager Rhonda told her to have me return it to the TJ Maxx down the street. I told the cashier I was not going to drive down the street as I'm here now and it has all the packaging and a valid receipt. This is not the 1st time they made me drive to another TJ Maxx because they wouldn't accept a valid return This is not stated on the receipt. I've spoken to 2 of the TJ Maxx mgrs at Beverly Center and Santa Monica and they both apologized and said they are suppose to take back with a valid receipt. This is not proper customer service and It's very unprofessional and Rhonda should not be managing your store.

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10:06 am EST

T.J. Maxx twice authorized debit card

Dear Sir or Madam,

Reviewing my online bank application, I just realised that my card was authorized twice for the same purchase, on the same date and the same amount, and I exactly remember what I bought, so please I would kindly ask you to refund that for me. The amount was $41.16 usd, and date was 10/27, in 350 W Boston. I bought 2 Euphoria male deo-sprays, coconut sticks, 3 choco-caramel candies.

Domina Pipic

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2:54 pm EST

T.J. Maxx bamboo trays

The attached photos show the issue. The sticker for the bamboo trays is impossible to remove without leaving a gluey mess and a mark where the sticker was located. Why couldn't the sticker be placed on the bottom of the tray? Such a simple solution. I am going to have to return the trays I purchased. I bought a few as a trial to see if they went with the decor of an office space and they were perfect until I couldn't get the gluey tag off. So instead of buying more, I am going to return the ones I bought and look elsewhere. Do you have another solution?
thanks
Joan

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pobarjenkins
Minneapolis, US
Nov 08, 2017 2:29 am EST
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I would recommend trying a bottle of Goo Gone. It's known to help remove adhesive. I can't guarantee that it won't affect your ability to return them however.

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7:36 pm EDT
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T.J. Maxx bracelet

I went to TJMaxx in October to purchase a bracelet. The ticket said sterling silver but the item is not sterling. There was a tag on it that said silver plated. I questioned the item prior to the purchase but the cashier insisted that it was silver. Please have your items marked correctly because this is conceiving and I was inconvenienced and disappointed. Thanks. Conley R. Oates

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7:00 pm EDT

T.J. Maxx credit card solicitation

To whom it may concern, I love your stores; however myself and others would have a much nicer shopping experience if we didn't feel pressured to apply for a credit card! No salesperson should be made to think they can pressure a valued customer to apply for or purchase anything. Lately there has been an uptick in the onslaught of salespersons asking if customers want to apply for a credit card. Please restrain management from instructing salesperson that they can strong-arm valued customers into applying for credit.

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pobarjenkins
Minneapolis, US
Oct 29, 2017 2:42 am EDT
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Unfortunately this is becoming increasingly common as companies are requiring employees to have minimum account openings or risking termination. The culture that requires this is probably far higher than just store management.

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6:52 am EDT

T.J. Maxx customer service

Date of incident: Tuesday, October 24, 2017
Store: 437 US-46E, Dover, New Jersey 07801

I have been a regular customer of TJ Maxx for many years. As a restaurant owner for nearly 29 years I am keenly aware that finding professional and responsible employees has become extremely difficult. I have never written a letter of complaint nor have I taken the time to write a review. However, my experience at the Dover location was so disturbing that I felt the need to contact management. The cashier was either without any training at all or simply lacked the ability to do her job. She did not greet us (myself and my 14 year old daughter) and she proceeded to pack our bags as if she could care less. Due to the fact that I had purchased 3 items made with glass, I had to ask for packing paper to wrap at least the larger bottle. She handed me the paper so that I could wrap the bottle. As we were leaving the store we were not informed that due to the late hour, shopping carts would lock as we attempted to leave the store. My daughter ended up badly bruising her shin as a result. The manager basically yelled at us that the carriages can't go outside. Then she proceeded to ask the cashier why didn't she inform us. Then I asked, I have several large bags here, am I expected to carry them to my car. No immediate response. Then as we were walking out with arms full, the same cashier finally said, you can pull your car up if you'd like. I am taking the time to write this complaint because my daughter was hurt and there was absolutely no concern from management. Obviously this has left me with a bad feeling. Fortunately for me, my regular store is in Montague, New Jersey, where everyone is extremely nice, helpful and professional.
Sincerely,
Nancie Simonet
[protected]

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1:44 pm EDT

T.J. Maxx tjmaxx park ave memphis tn manager with lip full of tobacco dip.

The manager Tom uses tobacco products while working on the floor, interviewing new associated, etc. This should be a violation of the no smoking policy. And also always out of dress code especially when the district manager is out of town... The way he runs the store is sad it looks like a thrift store at times...he makes idle threats about getting credits..like he has said that the associate is affecting the way he takes care of his family by not acheiveing the credit goal..most times the associates are doing their very best. Its like they want you begging for these cards for pieces of candy and bottle waters. Only certain people ever win gift cards everyone doesnt feel included so they get upset and dont ask. Just needs to be fair about recognizing each associate.

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4:06 pm EDT

T.J. Maxx mislabeled/mispriced item at westlake location

I was paying for a pair of Free People platforms at the Westlake location on October 9th, 2017. The ticketed price said $28.99 placed on the inside back heel. The shoe ended up being the wrong size so I ran to get a different pair, at that time the pair I grabbed didn't have a price on them. The manager (older woman with blonde/grey short hair) was called over and refused to honor the original ticketed price on the new pair. She argued that they were $100 pair of shoes and they were not $28.99. I told her that was an issue on her end and they needed to honor the price. She refused and told me if I didn't want to pay what she's asked then I will not get them at all. I asked her what the solution would be at this time and she stated the was no solution and I either pay full price or don't get them at all (after I already spent over $100 on my purchase.) At that time I refused to argue with her, paid for my items and left the store. This was the most unprofessional way of handling an issue like this I have ever seen. I frequent TJ Maxx, Home Goods and Marshall's regularly and have worked in customer service for most of my life and have never told a customer flat out NO. Not only am I upset about having to pass up on the shoes, but I will never be going back to this location and will make it known that the management is the worst.

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12:24 pm EDT
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T.J. Maxx randstad employee

I am a employee at TJX west drive location afternoon shift. There was a employee named Guy mukenge who on tuesday and Wednesday was very rude to my friend that made her feel uncomfortable n made her quit. He always was walking outside the trailers asking if people wanted to buy weed. On Thursday I told him I am gonna go tell the bosses on him n he left n never showed up. I have wrote a complaint to the agency he was brought in by. n will file police report if this continues. It's a great amazing place to work I just hope you guys aren't supporting this kind of behavior n bring him back. He also smells like weed which makes some of the elderly ladies who work feel very unsafe.

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8:55 am EDT

T.J. Maxx customer service

I have had two instances with an associate at Marshall’s in Gilbert Arizona next to San tan village mall. In a very accusing manner she said my giftcard was not real and was a sample giftcard after I downloaded in front of her and had a scan bar and a receipt for that matter the wording said it was simple to use not that it was a sample she ran thru register said it did not work it was a sample she nastily said to me again knowing it wasn’t I asked for manager who came up pushed egiftcard button scanned it and was she was pleasant it was a normal giftcard as I left u I said to my daughter she’s got some sort of problem with me cuz this was not the first time I’ve had issue with this lady and she replied yes it’s me it’s me almost antagonizing me to fight with her
Unbelievable she was wrong and still trying to be rude she shouldn’t work in customer service. I could see if I did something wrong but she was erong and downright rude. Karen Smith

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12:47 pm EDT
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T.J. Maxx my manager

I work for Tj Maxx 1077 and I called out today due to no transportation because of the fire and my manager questioned me and told me that I could of taken the train when the train was only running to Los Angeles she knows that I don't have a car like my coworker which I thought it was rude when she told me that my coworker made it and she just got upset and said ok bye and I don't think it's right that employees get treated like that when something unfortunate happens.

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5:19 pm EDT
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T.J. Maxx winter shoes misleadingly presented on a clearance card

Angelica Esquer ([protected]@hotmail.com) and I - Nadia Stoyanova (nadyka.[protected]@gmail.com) are two random shoppers who on 9/23 at 5:45 pm were attracted to buy two different types of winter shoes arranged clearly on a clearance cart in the middle of the TJMaxx store on Washington St Boston. After selecting my size, waiting on a long line to get them, I was told they were not on a clearance and prices remain as $39.99 and $24.99. The store manager J Sayles came to explain somebody who was supposed to distribute them this morning forgot the cart in the middle of the store. He did not apologize and did not offer any rectification of our wasted time and mismanaged customer expectations. Both of us are clearly disappointed with this unbelievable lack of customer service in our favorite store. See photos attached as proof of this poorly handled arrangement and let us know how you would rectify the situation.

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1:55 pm EDT
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T.J. Maxx gum in my online order

I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper. We recently went thru hurricane Harvey and this order sat in a hot warehouse for 10 days before it was delivered. In this day and age with HIV, Hepatitis and other diseases I don’t know why someone thought this was a good idea for a joke.
If this is how TJMAXX treats good customers what other unethical business practices are at work?

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6:40 pm EDT
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T.J. Maxx rae dunn items: being bought out entirely by a few individuals and suspicion of employees buying rd inappropriately

TJX - I am a long-time customer who has recently begun collecting Rae Dunn ceramic dinnerware, which I do not resell online. It has come to my attention through several outside sources that there are suspicions of improper behavior concerning TJX employees buying RD items themselves. I recently spoke with an assistant manager for a Marshalls in my area named Nick who informed me that employees are allowed to purchase RD on their lunch breaks with no limits as to how many items they are allowed to buy. When it comes to being ON the clock, employees are suspected of having family members or friends purchase these items for them. Besides the obvious convenience of being immediately on site of these high demand products, it would be very easy for employees to put a price tag on a Rae Dunn product, place it on a shelf, and then immediately go on lunch break to purchase it. This highly benefits anyone who uses Rae Dunn as an opportunity to make extra money by reselling it on sites like eBay where it sells for two or three times its original value; not to mention the fact that employees receive a discount, which eats into your profit as a corporation. This is extremely frustrating for those of us who enjoy collecting these items and just want to have a fair opportunity to buy them in your stores. I am writing to ask that you implement some sort of policy that guarantees fairness to the public when buying high demand products like Rae Dunn regardless of whether a person works at one of your stores or not. Additionally, I am asking you to implement a limit in the number of total Rae Dunn products (e.g. 2-3) a person can purchase per store per day to ensure that no one person is buying up all of the stock and leaving nothing for other customers. I appreciate your willingness to consider these concerns.

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Tess_s013
, US
Jul 07, 2018 8:44 pm EDT

Also my friend was in a store today and one of the employees said that they got a new shipment and she was going to go through it in the back so yes employees do scheme to get htf items. I've also heard a lot of people say they have seen first hand employees going to the back and getting items to hand off to their friends. My only local store where I can purchase rae Dunn has be pretty dry lately with the exception of items that are not sought after. When my friend told me about her encounter today I'm sure it is because of the employees. I always suspected but now it's validated unfortunately.

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Heather Gaines
, US
Jun 21, 2018 1:55 pm EDT

Actually that's not entirely true. My friend experienced first hand an incident where they were waiting for store opening. One of the girls with them spotted a birdhouse on a cart by the beauty department. When the store opened it was nowhere to be found. When they asked one of the employees working there where it went she said, "Oh, Nancy put that in the back. She's going to buy it on her lunch break." They found a manager who went to the back and indeed it had been put back for Nancy.

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catiemcdell
, US
Sep 29, 2017 11:56 am EDT
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It's not the employees that caused issues, it's the customers. Customers were getting mad for not getting there way. First come, first serve basis. Employees are not allowed to hold any type of item regardless of brand, so that argument that people are holding the items is irrelevant because it is not allowed. They can purchase items on their lunch break because they are off the clock and not on company time. Employees are allowed to shop, just like you. Don't be mad just because you didn't get to the items first. The reason there is such harsh rules against Rae Dunn items is because customers were getting very mean and threatening associates. You're literally complaining about dishes. There's plenty more in this world to be concerned about.

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Mykabi
, US
Oct 27, 2018 10:12 pm EDT
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They need to stop selling Rae Dunn products at Marshalls, Homegoods and TJ Maxx because it is not the employees that are buying out the product but the crazy Rae Dunnites that are buying them out like crazy and will do whatever it takes to get this product even put these employees in danger by making false accusations to get them fired. And besides, what is so special about plates with one single word on them. I would not waste my money on that crap.

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9:25 pm EDT

T.J. Maxx service

Too Whom It May Concern:

I been a loyal customer of the TJX companies for as long as I can remember, I even worked at Marshall's for a year while I was going to college because it love all the products and guys offer.

Today September 16 2017 (around 11:50am helped by register #1) I went into TJMaxx/Homegoods hybrid store in Cupertino, CA store number 0628. I went in to return an item with a value of only $12 which I had bought just about a month ago. I didn't have a receipt, but I have returned items before with out a receipt with out a problem.
Immediately after I informed the cashier I did not have a receipt her attitude changed and very rudely informed me that "in that store they don't accept returns with out receipt" I was a little taken back because I know that was not true. I told her I've never had a problem returning items without a receipt. She then said "go back to the store you brought it from so they can reprint a recipe for you" and I knew she was definitely lying because my experience of working for Marshall's, we never reprinted receipt/ and we did not look up receipt by debit cards like other retail stores do.
By this moment i was already really upset, because I know I was being lied to and her attitude was bad. I asked to speak to an MOD (Ryan), and was even more frustrating was that he told me the same thing. That policies had changed and that they don't take back items with out receipt.

Unless return policies truly have changed i am very upset about how both the cashier and MOD handled the situation. If it was my mistake please excuse.

I mainly would like an apology from the cashier and the MOD, I felt like I was treated unfairly because I've never had this problem before. Also clarification/update on whether or not return policies have changed for future knowledge. At the very least acknowledgement that of this email.

Sincerely,
Agueda

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11:30 am EDT

T.J. Maxx manager peter at rego park ny... rudeness and attitude problem

September 14, 2017 at 3:40pm Denied to credit double charged by TJMAXX because, as stated rudely, "the mistake was done at the Utopia branch and not Rego branch." As I told Peter that I could have it credited here as I already had spoken to Tamika, Utopia manager . He said as he raised his voice on me " we will loose money here just go back there". I was made aware by the Utopia branch manager Tamika that I could have it done at Rego branch when I asked about this since it's closer to my place and she said yes. I called back Tamika told her the issue that Peter refused to credit me the double charged. She told me she'll call Peter and I told her I'll wait in front of the cashier. I heard the phone rang and the person paged Peter to answer. They were talking for a while as I was asking the cashier person if they're done talking. Yes they were done but Peter never showed up to tell me what they've decided. I was asking the cashier person to tell Peter to come out to me but instead just relayed over the phone thru the cashier person for me to just go back to Utopia branch . With Peter's rudeness, unprofessional and a poor attitude towards customers or employees can affect the morale and productivity of the company. He was given a managerial position but he was not practicing it. It should be discussed with him expectations for conduct and behavior and some disciplinary actions . Hoping for a feedback about this. Thank you.

Sincerely
Arlene Mercado
Email: [protected]@aol.com

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2:43 pm EDT
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T.J. Maxx return services

Hello,
I am a very loyal customer, shopping at your stores atleast once a week for many years and as a teen I worked at Marshalls. Anytime I need just about anything, come to you guys. My friends and family actually make fun of how much time and money I spend with you all. So, May 1st 2017 I was one of your Tampa, FL locations and purchased a really lovely skirt by the brand The Jet Set Diaries. It was $49.99. When I got home, I googled the brand and saw that it was a $200 skirt! So i hung it up in my closet and that was that. Never wore it. Last week while preparing for Hurricane Irma, I was putting things up in my closet and came across the skirt, just as I had left it the day I bought it. Tags still perfectly attached and hanging in perfect condition. I knew I could've returned without Receipt for store credit but hunted it down anyway. When I tried to return it today I was laughed at and then turned away by a manager by the name of Meagan or Meghan? She told me that tjmaxx doesn't carry the brand and she will not return it. Like I said, I've been shopping with you all for many years and also worked for Marshalls, in the women's and juniors department so I know very well that you all get all many different brands from all over the place and there is no way that any employee is familiar with every single brand you have on your racks. No way. I would like to return the skirt and I'm sure every customer that has had to deal with Megan at the N. Dale Mabry store in Tampa, FL would appreciate if she were properly trained in customer service.

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10:06 am EDT

T.J. Maxx layaway

I put some items on layaway on 8/19/17 and the total amount was 138.79. On Wednesday 9/13/17 i was going to get my items off layaway, as we have 30 days, and the manager tells me that the items were pulled and returned to the floor 1 day after the start of my layaway, 8/20/17 and he did not see why. I pulled out my receipt and bank showing that money was taken our of account. I had a king size comforter set on layaway for 59.99 and I believe an associate wanted my items. This is completely unacceptable and I want a resolution. My items that were on layaway were not on the floor. I need someone to contact me.

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T.J. Maxx In-depth Review

Product Selection:

T.J. Maxx offers a wide range of products, catering to various needs and preferences. Whether you're looking for clothing, home decor, or accessories, they have it all. The quality of their products is generally good, with many customers praising the durability and longevity of their purchases. Additionally, T.J. Maxx stocks popular brands, giving shoppers access to their favorite labels at affordable prices.

Pricing:

T.J. Maxx is known for its competitive pricing, offering products at discounted rates compared to other retailers. They frequently have sales and promotions, allowing customers to save even more. The value for money at T.J. Maxx is excellent, as you can find high-quality items at affordable prices.

Customer Service:

The staff at T.J. Maxx is knowledgeable and always ready to assist customers. They are well-informed about the products and can provide helpful recommendations. The store is also responsive to queries and complaints, ensuring that customer concerns are addressed promptly. T.J. Maxx has customer-friendly return and exchange policies, making it easy for shoppers to make returns or exchanges if needed.

Shopping Experience:

T.J. Maxx stores are well-organized and have a layout that makes it easy to navigate. The aisles are spacious, allowing customers to browse comfortably. The store maintains a high level of cleanliness, creating a pleasant shopping environment. The overall ambience is inviting, making the shopping experience enjoyable.

Online Shopping:

T.J. Maxx's website is designed with user-friendliness in mind. It is easy to navigate, with clear categories and search functions. The product descriptions and images are detailed and accurate, giving customers a good understanding of what they are purchasing. The shipping and delivery process is efficient, with timely deliveries and reliable tracking information.

Loyalty Programs:

T.J. Maxx offers benefits and rewards through their loyalty program. Members can enjoy exclusive discounts, early access to sales, and special promotions. The enrollment process is straightforward, and the program is easy to use, allowing customers to maximize their savings.

Community Engagement:

T.J. Maxx is actively involved in corporate social responsibility initiatives. They support local communities through various programs and initiatives. Additionally, T.J. Maxx contributes to charitable causes, making a positive impact on society.

Overall Reputation:

T.J. Maxx has built a reputation for trustworthiness and reliability. Customers are generally satisfied with their shopping experience and the quality of products offered. The company has received industry recognition and awards for their commitment to providing excellent value and customer service.

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Contact T.J. Maxx customer service

Phone numbers

+1 (508) 390-1000 +1 (800) 926-6299 More phone numbers

Website

www.tjx.com

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