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Tire Kingdom / TBC Corporation / tire inspection

1 Melbourne, FL, United States
Contact information:

The service that my 78 year old father received at the Tire Kingdom stated above was unacceptable, my family will never go to Tire Kingdom again. What transpired is as follows. My father brought a flat and damaged tire into Tire Kingdom for an inspection report. I had already spoke to Continental. They told me that because my car was relatively new, even if it was determined that the tire failure was not due to a manufacturers defect, they would work with me on replacing the tire. I was told to get an inspection report from an authorized dealer and have them call them. My father relayed this information to YOUR EMPLOYEE and he REFUSED to call the 800 number and speak to the Continental Tire representative. He instead to my told my father it would cost over $260 to replace the tire. My father took the tire to Sears where they made the call and Continental replaced the tire for free. My father is African-American, whether race played a part in this or not, it should not have happened.

Aug 31, 2018

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