Tim Hortons
reviews and complaints

Everyday as you walk up to the door your hoping there isn't more than one or two customers in line already or your sure to be in there for more than 15 minutes for a cup of coffee. The store located in the esso gas station in Brampton at Vodden and Kennedy is consistently ridiculous. Today I would have considered my self lucky only 3 in front of me however the women in front of me was obviously thinking the same thing as the manager of the store was lackadaisically wondering and then decided to erase what oane would assume was the previous days goal list on the wall to the side. A this point there were no less than 8 people in line, two girls working the one tail to the right and little miss manager still writing her daily goal on the board. She finally stopped writing and went over to the second till to call the next customer forward at which point the women in front of me decided she was far to annoyed to say nothing and decided to go off on a tangent on the manager taking her order. She was only saying what every single person in line was thinking however this of course caused an even longer wait for the now 10 people waiting. I don't want free stuff, order replacement or even a thank you but what anyone walking into this location would like is the long waits for nothing to stop. Of all the staff working in this location maybe three are decent but most certainly both the managing people are of no use. Please don't take my word but don't waste your time sending hire ups to view the day it would have to be someone who goes in anonymously a few times to get the true times experience at this location. I am officially done with this location and getting close to being done with times all together these days. I truly won't expect this to change but maybe after a few weeks or months I may return and see if anything has changed, won't hold my breath.
Kelly

I visit the Tim Horton's on west broad street in Columbus Ohio.
Today however, they gave me a cup that busted on the bottom spilling extremely HOT coffee down the front of me. I am OK. But felt someone should know so they can possibly try to check before passing the cup out to the customer. I realize this is a flaw in the cup and that the drive thou is very busy so this stuff might not get caught. I just feel that it is an issue they need to watch for when preparing the coffee. I am now sitting in a wet shirt that I had to wash out in the sink at work. And I have a mess of coffee to clean up in my car. On the flip side this Tim Horton's location has very good customer service! They are always nice and polite. Thanks
T.Young

I go to the Tim Hortons at Northern Lights in Columbus Ohio every morning I order a large 5 cream 2 Sugar and a large triple triple and every day they alway's have it wrong and get an attitude when you ask them to correct it they cannot make the coffee's correct they're always very smart alec bad customer service and sometimes the coffees taste like perfume.

I just witnessed an employee by the name of Nuran at the Yonge and Davisville location in Toronto moisten her fingers with her tongue to separate the coffee filters, when I mentioned it to her she looked at me like I had 3 heads and went to a different cash. Won't be buying coffee there anymore! Date of incident is March 8th, 2017 approximately 10:45 am

I ordered a bagel in the drive threw line. When I got it it was burnt. So I went in side to ask to have it re-made and the cashier took it and toss it out but prior she had helped 2 customers, but when it came to me she took it upon herself to fix my order but she didn't change her gloves, she was on the till. I asked for the manager, she came out and I told her she didn't change her gloves and she handled my food. She spoke to her in filipino the cashier looked back at me with a smirk on her face after the manager said something to her in there language in which I didn't understand and got questioned so I told the manager to keep it, if this is how you treat people. After I left with no lunch I called food services with the city to call in a complaint.

Hi I was very excited that a new Tim Hortons opened up in my town. I live in Rosetown saskatchewan. There are a few issues though. Firstly on Feb 27 I went there at lunch time and an employee with a goatee was putting wedges in the pan with his Bare hands. Everyone else was wearing gloves, so I would presume gloves are the rule. The kitchen is open so you can see them making your food, and it makes a person feel safer if the workers use gloves. Secondly the drive thru really messed up my order on Feb. 28. I tried to order a cinnamon french toast bagel belt. Normally this is very tasty but as it was noon they informed me that I could not have one. I have had them in the afternoon before but that is fine. So I changed my order to a chicken ceasar salad. I received a chicken salad sandwich and a buttered bagel. Now I understand that orders can get confusing in drive thru but, my bagel was mangled and burnt. I would have corrected that at the establishment but the receipt I asked to be put in the bag was also not included. I was very excited to have a Tim Hortons in my town. I hope that future customers will have the service and quality I have known in other Tim Hortons locations.

I travel all summer on Mondays by going to the lake to go fishing. We always stop at the Tim's in Aylmer Ont. Canada on the way back. The parking lot there is always filthy with garbage blowing all over the place and cig butts everywhere on the ground as well. The other days of the week I stop at the Tim's in London at Hamilton Road and Highbury Ave. This is the eat-in location as it is the cleanest parking lot probably in Canada. There is a take-out location across the street as well which is also extremely well kept and clean. I hate Mondays and having to stop in a filthy parking lot. Kudo's to the London locattions for being so clean.

I am a regular at tim horton's because I love the english toffee cappuccino. On monday morning, I entered the tim horton's located on evergreen street in southfield michigan. I ordered the turkey sausage biscuit with egg white combo and asked for a hash brown and english toffee cappuccino. I immediately proceeded to eat my hash brown and oh my god! It was hard as a brick. Only having 10 minutes to get to work, I decided to call tim horton's and for 10 minutes, the line was busy!
Shame on the manager for allowing employees to serve such horrible hash brown. It should be mandatory to check food after so many hours to see if its fit to serve a human being. Also this particular location has horrible customer service as each person doesn't smile, looks like they are mad at the entire world and just plain out not friendly. My complaint may not mean much to you, but believe me, good customer service and not serving overcooked food goes a long way. This is not my first bad experience at tim horton's. My husband and I were sold hard donuts and when we tried to return them the employee would not take them back.
There should be some type of customer service survey provided to customers so that as a franchise, you will maintain a decent reputation because at this point, if its happen to me on more than one occasion, its happen to others.
You can hire me to train good customer service, because believe me, it goes a long way. Most of the time it's just simply showing good manners and respect for people. If not for the people, tim horton's would not be in business.
You can contact me directly at [protected] or [protected]@yahoo. com.
Jacqueline mills 2/27/2017

I bought a coffee to take out at the Tim Horton's in the Cote Vertu shopping center in Ville St Laurent. When I finished my coffee I removed the lid to participate in the Roll Up the Rim to Win contest. Usually the rim is very difficult to roll up, however it was visible that the rim was tampered with. An employee has already verified if the cup was a winner or not. Since the cup indicated "Please Play Again" the cup was not a winner and was put into circulation.

I find this totally dishonest and totally infuriating. Tampering with contest participation material is, in my opinion criminal.

I got new Tim Hortons mug from my friend as a gift and there is a coupon inside it saying that you can have a free coffee . So went there and ask for Latte . The lady told me its coffee and not latte . I told here " latte is a kind of coffee " . she and her manger reused to give to me and gave me just coffee which I told them I do not like . I taste it very bad throw it . The envied me for a cup of latte because of my skin and color. I really felt it hard.

I recently purchased two containers of tidbits took them to my work and there was a hair in them I was embarrassed. I contacted the location and spoke to someone they stipulated that I could come get another box yet I was at work and it was a big inconvenience so I have not returned to get them thank you very much I find it rude that that I had to go that same day

Event happend on febuary 7th 2017. Approx. 3:50 pm. I am an huge tim hortons fan i spend a minimum of 20$ a day everyday and for some reason at a specific location more then others (oshawa ont wentworth st s) I have had an issue almost daily at this location and something needs to be done. The staff there has no adult supervison it seems like and they just do and say whatever they want. I arrived on this day through the drive thru on my way to work. I order an extra large tripple tripple it comes to 2.10 which is correct i pull up to pay i proceed to give a five dollar bill and a dime so i should recieve 3.00$ back. Well i recieve a dollar in the rush i pull away and realize that is not right so i park and enter the store. I go up to cash and see the girl who gave me my change i told her she gave me the wrong change she left without saying a word someone else comes over and i explain everything to her she goes over to her till at the drive thru and now after leaving me waiting for almost 10 minutes i am now late for work and i am constantly seeing emplyees at the drive thru station turning around and peering at me so i knew the girl was complaing. She came back with a recipt and told me that the girl taking my order punched in that i gave her 3.00$ and i said that isnt right all the money i had was a five dollar bill and a dime and she continued to say it again so i said look i am late for work i just want my correct change i come to this location every single daily multiple times a day. Why would i lie. She then proceeded to argue with me saying that the girl taking orders punches in everything correctly and i said i just want my change if you have to go get your manager thats not a problem and then she went to the till got out 3.00$ and dropped it on the counter. Now as an avide customer who goes there daily i felt humiliated infront of a bunch of people and told i was wrong when i wasnt. The other issues i have with the same location is my breakfast sandwich is always constantly wrong so i have to always go in from the drive thru to get it fixed and usually get attitude about it even though its there mistake. On another occasion i just got off work at 11pm and went to get a coffee which is my routine and i come up to the window to pay and there is a female employee complaing very loudly to her co worker saying what the hell why are people coming here so late and was very agitated she was serving customers and working she didnt say anything as i approached the window ( good thing i already knew my total) i gave her my change and she with force gave me my coffee causing me to almost drop it on myself. I felt she was having a bad day so i said hey have a good rest of your night and she replied with you to ####. Now i have been to many tim hortons all over canada and this is alot more common at this particular location its rude and very cold staff who has no customer appreciation or respect at all. I do now feel i have to completly go out of my way just to go to another tim hortons where i wont be treated this way. Absolutely unacceptable!

I have worked at this location for 11 months. I have never been written up, always displaying great leadership, haven't had any problems with any co-workers! I have been an asset to the company, and had this in writing from the owner who a day later fired me!
I have been told me knee injury was an excuse, because I forgotten to bring a note for my being unable to cover me shifts, due to falling on a break, while going home! Which I forgot because my van broke down two days in a row, an due to the stress of the problems, I honestly forgot. However, I do still have a doctor's note!
I have been told my children being ill is an excuse, that my employer is disappointed in me because of these mentioned situations!
However, because I returned a call from the store I worked at, an employee, whom answered the phone, was cursing and saying profanity because it was me on the phone! Her words " It's ####IMG Patsy!
I was shocked because as employee's and as public serving people, we should NEVER do such a thing..
I was very upset, emailed and called my employer, whom didn't return my call until 15 hrs later! Only to say I threatened an employee and I'm fired!
It's really hard to swallow, because I know I'm fired because I stood up to the owners discrimination, and to the person who was completely out of line.
I honestly didn't think, that my asking for her to call me in regards to this other employee, and reporting it, that after 11 months I would be wrongly accused and be fired!
I have been treated unfairly, as have my children! I'm so hurt and shocked.

In addition I must report the wrong doing by my employer. I was made to serve expired food! I was required to change dates on expired yogurts, to open milk that was outdated and use it in coffee! I was also there when she had made an employee pick up and use bread that was on the floor! Not to mention! But there was an employee whom put a dirty female pad that looked like a cloth, on a counter top, which I picked it up! I wasn't upset and reported this, to be told there's nothing that can be done, wash your hands and return to soup and sandwiches!
I was told of another girl who was drawing male parts of customers lids! That she was also seen, taking roll up cups from the store for personal use and for family members.
In addition the Tim Horton's Devon will use expired food and coffee! The ice coffee machines was full of mold and the drive through served it!
I am reporting this because I have wanted to since the beginning! I am embarrassed because I wasn't able to before now! I have expressed many concerns, to supervisors and the store owner! But often the owners would swear and say they don't care! I tried to keep my job and done what was right for the good of Tim Horton's name! But I was fired!
I went to camp as a young girl! It wasn't I most life changing experience! I never imagined that an owner would discriminate a mother for caring over her sick child, whom has bad asthma and that gets sick often when it's the winter months!

02-18-2017
I purchased 2 medium coffees at the Tim Horton's restaurant on 368 St. Clair Street in Chatham. As one was a "please play again", the other had no writing under the rim that was legible. It appears as it has been cut off.
Could this be the one that wins the car? As the text is cut off there is no way to know for sure. As seen in the attached photos it is obvious that the print is not legible. As we are loyal Tim Horton's customers, I hope a resolution can keep us as such as the employees, product and service here in Chatham has always been awesome!

I have a Tim Hortons about 3 minutes from my house that myself and my family frequent at the very least 4 times a week. I drink hot tea and without fail everytime I order my tea, I either have to tell them right there or go back because they have given me coffee. This has been going on forever. I have been to many other Tim Hortons all over and have NEVER had a problem with my order. For some reason this site the people are incompetent and cannot grasp the concept of tea. Once I can understand, twice I can maybe overlook but every damn time I order is an inconvenience! I love Tim Hortons but I am ready to call it quits and take my business elsewhere!

Hi
My name is mohsen and this morning (feb16) I bought a coffee in 45 overlea blvd. All of the suddan I roll up the cup and I saw I was a winner of 100 dollar. So I tear the part shows winners like other free cup winner I had won before. I was driving in yonge street and I went indrive throughthis location.
Tim hortons
7015 yonge st
Thornhill, on
Phone [protected]
In drive through in speaker, I asked the guy. I have a winner part. Can I redom in drive throug and also I have order too. (Sorry to say that) the stuped guy told me place you order and redeem you winer in window. I placed order andbefore I get to window I droped my cup in a garbage bin and then I gave my tear part of 100 winer to cashier. They called manager and manager I believe his name is lio told me sorry we can redeem here to have to redeem online. He gave me flyer which has the information. And I paid for my order. So I left there and I called the number. They told me over the phone there is a incode beside a winner 100dollar time card. And I told themhow did I know there is pincode beside that since I had several free cup won before and I tear that part and I redeem in tiehorton. I told her do you really espect I go back and I look in garbage in public when stuped uneducated speaker gave a wrong information. How did I know we have to roll upall around the cup.
And I called rigt a way to timehorton and I wanted to ask manager to pick that cup. But manager was gone or they lied they may be busy and didnt want to talk. Anyway I lost my 100 dolar time win but absoultly not fair.
Regards
[protected]@yahoo.com
[protected]
Mohsen

Are you aware your employees are taking part in harrassment and bullying when they are on the job and some bring it outside the store when they are on there own time . When you bring your religion and use it as a pawn to harasse and bully some one by dicriminating against them by making a joke about what religious flavour of the day it is so certain employess that belongs to that religious group can wait on that person or the joke is that this certain customers if she talks to a person of a certain faith again in the store and when she leaves the store that is flavour of the day so thats pretty well is all she will incounter their friends, family, fellow church members to carry on the bulling and harassement . When she is in the store sometimes they will leave her standing for quite a while before waiting on her, getting her order wrong . Or repeatly asking her bout her order saying it different each time let she is deaf or to stupid how she ordered it . They will bring in family, friends, ect to try and use intimmadation with certain actions, gestures and comments to try make this person afraid of them so she won't say anything . Is there not a code of conduct employess are to follow on their behavior . The managers are respons ible for the employess under them . Thats a joke . They are just as bad if not worst. I like to go in and quietly get what i order and just go and sit down and enjoy what i have ordered . I am always polite and quiet and try to show everyone respect, because thats how i like to be treated and i expect the same back another thing i dont like to be called hon, honey, or sweetie or dear some use it to excess because they think its smart . Just give me my order and be pleasent is that to much too ask . Keep your religious affillations to yourself and your smart comment to yourself and do your job . People are not a joke. Religion is not a joke . Bulling is not a joke . This is canada we live in isnt it ?

Went to drive thru placed my order paid for order. Got coffee wait for food she is about to give me someone else's food not even close to what I ordered (was gonna give me wraps) then I get a bagel tell them I ordered more waited again told them I would be to blame and there would be un happy customers behind me cause of the wait all she could say was sorry and I said maybe the others should be told it was there mistake not mine. Got someone else order with my order my son had someone else's bagel with different condiment on it. Which he didn't eat. Was supposed to be his breakfast when arriving at work. I get home only to find my entire order in my bag. They should really pay attention to there orders.

Today My sister and I ordered 2 medium sized coffee with 10 timbits. However this customer with a mental disorder has spilled all our coffee and ruined our timbits. This was not the problem. Even though we were the victims, only one crew member approached us and asked if we were okay. We were drenched in hot coffee as it was completely poured on us. This one staff who came to clean our seats yelled at us for being dirty. THIS WAS OUTRAGEOUS. We were the victims but were yelled BY YOUR STAFF. Even though the coffee was full and we did not get to enjoy anything none of the staff members even offer to get us new cups of coffee. We did not intended to get new coffee but how your staff handled this incident was horrible. Even though they knew what has happened, (happened right in front of them) No staff was willing to understand the situation. All our phones and laptops got wet by their coffee. All they offered was a hand full of napkins. **THIS IS THE TIM HORTONS ON 2635 barnet hwy coquitlam***

On Wednesday February 1 on my way home from work I stopped at tim hortons at the on route northbound on 400 just past Vaughan. I had the Potatoe wedges and ended up breaking a tooth on something hard in the wedges.
Later in the week on the 4th I stopped at tim hortons in thornton and ordered Potatoe wedges again. There was something hard which chipped another tooth.
I doubt this is a coincidence because I later found someone else I know has also chipped a tooth on the Potatoe wedges at another tim hortons.
I think it is something that should be looked into.