Thorntons gas station / customer service

Nashville, TN, United States Review updated:

I will start off by saying Thorntons all the time I went into the store at Old Hickory Boulevard in Nashville Tennessee you had multiple cashiers working and multiple lines at the time I stood in line 3 to 5 minutes and then I was told that I needed to go to the end of the long line because they only had one line from multiple cashiers that in that line had 12 people in it I did not have time to stand for 20-25 minutes just for paying for fuel I was very disgusted in your customer service if you going to have multiple cashier's in and out very quickly that just need to pay for fuel I will not use Thornton's anymore

  • Updated by Micky2016, Feb 22, 2018

    I went in to Thornton's on Old Hickory Boulevard in Nashville Tennessee state for 3 to 5 minutes behind a couple gentleman and lime with one of the cashiers then I was told that there was only one line that I needed to move to the end of that long line there at that time had 12 to 13 people in it I did not have time to stand for 15 to 25 minutes just for paying for fuel it was very disgusted it in the customer service I will not use Thorntons anymore I have my own business and up to this date I use Thornton's religiously but I refuse to go to your stores and have to stand in line for 20 minutes to pay for fuel

Feb 22, 2018
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  • Li
      Jun 15, 2019

    I just posted review on Glassdoor, but this particular location is truly awful. As one who’s worked there, I’d NEVER patronize this store. In the time I’ve been there (1 month), I’ve seen theft happen, and the attitude of the workers is horrific. I’m embarrassed to have any kind of association with this particular store. Management is pathetic, to say it nicely, and the employees there are criminals. One particular lady who works the morning shift steals from the Hispanic customers (because they can’t understand), says she’s gone home with $100-200 daily. And on the second shift, one particular guy steals money when counting his drawer down, but somehow still has his job. Ghetto mentality right there.

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