Thompson Cigar — satisfy
Very satisfied with Thompson Cigars and Hoc Mai-Customer Svc Supv.
5/8/08 I ordered cigars and a humidor, both items arrived within 5-7 days as promised. The cigars were good, the humidor was damaged.See Top 10 Worst Companies in Tampa, FLI called Customer Svc and after being on the phone for forty minutes received a 30% discount. Not satisfied with the humidor and discount, called back and asked for the supervisor. I was connected to Hoc Mai who immediately instructed me to return the humidor and select a new humidor. Today I have the new humidor and all was resolved in a friendly and business like manner.
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