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The Pep Boys / online service

1 Madison, TN, United States

I ordered 4 tires online on Saturday, December 16th 2018 and scheduled to have them installed on Tuesday at 9 AM at the Gallatin Rd Madison Tennessee 37115 store. My daughter took her car to that store and 9 AM for the appointment and was told only 3 of the 4 tires were there and that she would need to come back at 11 AM. She hired an uber to take her to work and will need to take an uber back to pu her car.

My complaint is this, according to the store manager, this is an on going problem between the Online Division and the brick and mortar stores. The program that verifies inventory and the online orders needs to have a system to verify inventory and hold paid for orders until the installation. If this is an on going issue, it seems to be something that should be improved so that people like my daughter does not have to spend money waiting to get her car back.

I highly recommend someone tweak the online program that verifies store inventory.

Dec 18, 2018

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