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CB Auto Parts and Repair Stores The Pep Boys Complaints #222-241
The Pep Boys

The Pep Boys review: service

S
Author of the review
7:43 pm UTC

I have been given the run around about having a 4 month old battery replaced. I was told to just bring the car in and that was basically it. The was no assurance that the technicians would be able to help. I got all the way there, then there was a different issue. The dude at the desk sent me to another person because I didn't have my battery installed there. When the man finally came to assist me, he wasn't too interested in helping me either. He told me to take my battery out and they would test it. I thought they did that for free. Instead, he gave me the battery for me to drive my car home and install it myself. It was raining outside and I had to remove my tire along with other things to access my battery. Why is there no technician available to help me? I will never go back there for anything. The service is just horrible

Update by Shawn Curtis
Apr 20, 2019 8:09 am UTC

I purchased a battery in December which was a little over 4 months ago and it stopped working. I called pep boys to see what the policy was for my warranty. They didn't say anything other than bring it in to get tested. Well, I had jump started my car to get it all the way there then man at the desk told me there is nobody there to test my battery. He really wasn't interested in helping me at all. He did give me a battery for me to go home and install in the rain instead of him doing it in the shop. For my car, the tire has to come off and the battery in hidden inside the wheel well. In order for me to get my car back home, I had to jump it again. Why was I turned away to do the work myself? I have never experienced anything like this before.

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  2. The Pep Boys phone numbers
    +1 (888) 418-2298
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    +1 (888) 829-1420
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    Rebates
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    Property Management - Maintenance
    +1 (800) 553-5338
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    +1 (778) 729-2855
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    Bulk Sales
    +1 (215) 430-9000
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    3111 West Allegheny Avenue, Philadelphia, Illinois, 19132, United States
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    Sep 17, 2026
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