The Brick / customer service / warranty

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I bought my daughter a fridge from the brick. 40 days later it quit working. They will not help. She has to call the manufacturer herself, and the technician. They offered to loan her a used, 'unclean' fridge, that she had to pick up herself. She cannot do that. When I called, the manager refused to talk to me since I was not the customer. I bought the fridge, I am the customer. When he did talk, he was condescending. He told me things different than what my kids said. Now my daughter and 2 grandsons have to have their food in a cooler in the snow, while trying to get a technician to come to their home in a small town. Its been over a week. Terrible customer service and warranty. Spend your money elsewhere.

Mar 13, 2017

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