TELUS’s earns a 1.9-star rating from 3 reviews and 415 complaints, showing that the majority of telecommunications consumers are dissatisfied with service.
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customer service
I called to move my phone and internet service provided by telus. I sat on hold for twenty minutes and then there was a busy signal and they hung up. I don't have time for this b.s. You'd think for the 85$ a month I pay them they could answer my call.
telus handing out my silent phone number
I recently purchased phone service from Telus and the one thing I requested and pay for is a private "unlisted" number.
Well after giving our number to a few family members I started to get calls from banks and credit agencies. Someone who shares the same first name as me (but not the same last name) owes them money and they think I'm him.
After numerous inquiries with this people who refuse to believe who I am I was told by all of them that Telus gave them my phone number. When I phone Telus they said we could fix the problem by buying more advanced phone features from them.
No "sorry". No "our mistake let's fix it". Just "buy more product". Is this why I purchased a silent number to begin with?
The complaint has been investigated and resolved to the customer’s satisfaction.
billing errors without redress - where are telus managers?
I have never complained, nor considered complaining online before about a service, but after 7 months of being overbilled by Telus Communications - first on administration fees and thereafter on "monthly services" (read internet charges) - and after as many attempts to have it corrected, I am fed up. I have been left wondering what Telus policy is regarding customer billing complaints and whether they give well-willing service representatives the authority to resolve these, for instance in terms of corporate culture, performance evaluation systems, training and effective computer applications. Furthermore, I wonder at the apparent lack of willingness of managers to speak with their customers. After 5 monthly attempts to let service representatives address the problem, I have tried to access a manager. Of the last three representatives that I spoke with, only the last one did not stonewall my request to speak to a manager. Alas, even an escalation 3 form, which should have prompted a manager to phone within 12 to 24 hours, has failed to get me in touch with one.
Telus, what are you going to do about this? How can you expect to keep customers in the long term if you do not provide valued customer service? This kind of lapse can easily create a poor impression about a company as a whole, despite its positive performance in other areas. Please, address this lapse in customer service and save people like me hours of wasted time and feelings of frustration resulting from failed attempts to try to deal with you amicably.
If you listen to your customers better than others do, you can "inherit the world."
LK
The complaint has been investigated and resolved to the customer’s satisfaction.
Telus recently telephoned my house and advised me they are installing my service at another building lot located two door away. Many calls to telus have not rectified this situation, we are not moving, have been at this location since 1992 and today our telephone was cut off. It is amazing I pay this corporation 300 to 1000 dollars each month on my cellular telephone and another installment for my office. This is it! my business is being transfered after thirty years of paying these @@@@##### Campbell River, BC Canada
I'm also getting screwed over by Telus over an extra charge for the internet service that suddenly appeared on my bill without any explaination. Contacting Telus I was told it was "a system error" that occured a year ago. Why should I pay for their error that occured last year?
Calling Telus was a complete waste of time. Currently I'm looking into other alternatives for phone and internet and perhaps with some luck, I can drop Telus forever!
poor and misleading service
I made the mistake of calling and asking a Telus rep in January 2017 when my contract was up with Telus (I was in a 3 year contract to get free monitor) and was advised it was Feb 2017. I then canceled. Now Telus is trying to stick me with a $240 cancellation fee. I feel this is very poor business and extremely poor customer service. Had I been advised it was not up to April 2017, I would have not canceled and I would have suffered with the slow service for another year. I intend to ignore the charge and hope to see them in small claims court over it!
My advise to anyone considering using Telus is DON'T! Cable is way faster and offers great bundle pricing.
I've been a Telus customer for the better part of 12 years with the same phone number. In december of 2017 I signed up for Telus internet service. Apparently it was a 3 year contract. I cancelled the the internet service as well as my phone number when I moved residences. I had still been paying the internet charge of $34. a month but...no one had contacted me to re-connect the line to the new residence. When I finally cancelled the service the next bill showed a charge of $120. Why?
I haven't used the service in over three months before I cancelled, I've been a customer for over ten years with the same account & I also have had a cell phone account with Telus for the last 3 years.
Loyalty to a service provider gets you NO WHERE. Shop for your services and don't sign contracts for longer then you precieve you have to.
Telus is fine with contributing to the Alberta economic credo of ' Eat or be Eaten '.Not everybody in Alberta is seeing the boom. Only feeling it when it comes down. Thanks Telus. Karma is a ###.
I have moved recently and set up with Telus communications for my phone and internet services to be transferred as I have always had with the. I was given Oct.4 as the day a technician would come to service my new location and set up the services. The customer service rep that set up the appointment failed to put in the order that I need a technician and Telus thought they could flip a switch. I was told the customer service rep made an error. I find that hard to believe as I told her it was a secondary line and she quoted me prices of the technician to set up the new lines. So I wasted 1 day and no one came. I was rescheduled for Oct.11. I called in the morning to confirm my appointment as I did not want to waste yet another day. I was told my appointment was scheduled and I would see a technician./ By the end of the day no one came. I called customer service and I was given a case number #265344. I was told a supervisor would call me friday. No one called. I called saturday Oct.13 and I have been given a third appointment being tuesday oct.16. I do sales for a living and I have missed 2 days of work already. I have no phone or internet services entering my 3rd week. I have been told several people would call me. I have been given a case number. I am on my third appointment waiting for my services to be set up. I will miss my 3rd day of work. I am at a loss for the treatment and neglect I have received and have been shown. I just want my services set up and I have been shown nothing but lies and ignorance on telus' part. Is there a process I can go through with the CRTC to file an official complaint. If there is an avenue, please guide me to it and I will follow through as I have few options against a big corporation like Telus. I am told I have to sit and wait. I have waited and I have had no one call or show up to set up my services. Someone please help if you can.
Last Saturday we phoned telus about moving service from one address to another. The phone number was [protected] which was to be moved from 5630 56 st. in Red Deer to #10 Inglewood Drive in Red Deer Suite #209 which they said they would try to do on Monday. It was needed asap so the senior could have it available for his emergency call button. Nothing was done all week and yesterday I called the number and it has been disconnected from the old address but never hooked up at the new address. Telus keeps trying to sell new services but the can not supply the old services to long time customers. Is there any way we could get them moving on this as it could be a matter of life or death for this senior?
My complain is to request Telus to train their customer services agents and tell them try not to insult their innocent customers...When I saw some suspicious computers I decided to change network password..I called Telus but I found a strange thing that telus had two different accounts in my name...for same address...if Telus inquire about this they will find out that this is the result of greedy telus operators who want to make some bonus sales points doing this rubbish making two accounts for one person...and this duplicate account resulted that I paid telus long time ago and they disconnected my internet services...for non payment...ok say if I have two accounts and one is closed for non payments than why there is service interceptions when you people say i have two accounts...any way issue was resolved after spending full day talking with TD Canada operators and no cooperative Telus operators...If I would have spent same time in my office I could have earned hundreds of dollars...but my concern was still not resolved...the reason I called to change my password..when I asked operator he said...every thing is on the website ...I said OK...I will search it...and I tried telus website and it is so complicated...cannot explain how to change your network password...I said ok just leave it..forget telus rudeness and its rude operators...but after three months when I saw more strange computers on my network I called telus agent...the worst operator name Cody...in my life...I said I am calling to know how to change network password...he without asking me changed network id and password in a matter of seconds...but when I asked how to change it...he said every thing is on the website...IF I NEED TO GO TO WEBSITE...WHY I AM SPENDING MY TIME ON THESE OPERATORS..TO LISTEN EVERYTHING IS ON WEBSITE...than I requested Cody to please change this id ..i don't like it and i explained the reason why...and this no manners operators asked me WHY...WHY ...I DON'T UNDERSTAND THIS WHY...than i said to the operator I AM VERY DISAPPOINTED AND I HUNG UP...I TRIED TO check website..but there was no success...the website very complicated ...it has so much technical info I mean the router address website...if you see...and there are more than one ids and password...customer don't know which one to change...any how..I messed up...i did change my network id and there was no option to change its password on same page...and i lost INTERNET connection...I called again..and a new Telus operator told me to...Google..the procedure how to change password...oh God...what I do here...why not Telus train their staff to Google and use you-tube how to resolve issue for once so at least they can...tell the customer most important and common question how to change password ..which more than four operators unable to resolve...including the installer technician who ..given me ...can you imagine...26 digits password for my network... and even he did not bother to give me a simple network password...so this issue is still not resolved...and I think I will order another service provider...who can answer simple question how to change network password and whose operator do not insult their customers and do not consider themselves superior smarter and consider their operator inferior...my questions is to TELUS why your operators are changing network IDS and PASSWORDS without asking customers and why they are saying EVERTY THING IS ON WEBSITE...any why they recommend to GOOGLE...i just need a simple step by step procedure how to change password ..either on website or a call from your office...or otherwise my next call is to cancel the services...
on hold...
Ive now been on hold for 36 min after being hung up on three times. Total time invested so far today 1 hr and 3 min.
I am still on hold, oh wait ... Have I been onhold that long ? I here a Christmas song now being played. I was able to set up my new email address while I am waiting it is [protected]@TELUS.net. Wow that didn't take very long...40 min... I wonder what the weather is like outside... I am in priority sequence...Tried my new email address, works great...how is this possible... are they really this busy?... wow!...42 min...I am quite pissed off at this point and have almost forgot what I was calling them for. It's about principle now, I am going to keep holding...56 min...
...Avril Lavine...stompin Tom Conners...now I hear That I could be onhold for upto 7 min. and to be patient...59 min ... look the leaves are changing color...@#$@#@...1 hour 11 min...wow I got through...I asked to speak to a supervisor, Im back on hold, ...3 min...6 min...
12 min...no music this time, damn...just dead air, I am waiting for that dreaded fast beep that comes on when youve been disconnected...14 min...
checked my email, paid my bills online, talked to my neibour...16 min...I got through and was very nice to the person ... I started to explain my problems to him in a nice manner, then I got a busy signal --- disconnected @#$#@!@
I am going to the bar to have a pitcher of beer now ! do I go through Bell next ... Im pissed... good luck to all with any big bussiness you deal with in the future...Cam
HI
I AM MOHAMMAD KHAN HAVE SERIOUS COMPLAIN ABOUT YOUR AGENT NAME RAMZI. I REQUEST TO YOU ABOUT NOT REPOCIBLE AND WITH NO RESPECT AND MUCH MORE ABOUT YOUR SERVICE MISREPRESENTATION
I MENTION ABOUT BILLING WAS ABOUT SERIVSE PROVIDEED. I ASK ABOUT SUPERVISOR AND REFUSE TO INFORM AND SAID HE IS MANAGER AND I HAVE DIFFICULTY ABOUT MY PHONE BILLING WICH IS GOING ON LAST TWO MONTH AND I SPEND MY TIME EVERY MONTh. could you please CALL TO ME FOR MORE DETAIL. MY PHONE NO BEST TO REACH ME AT [protected].
I HAVE TO SAY ABOUT MR RAMZI HE IS NOT RELIEABLE FOR YOUR COMPANY FOR REASON POSITION DESCRIBE AS MANAGER AND ABOUT NOT LISTENING AND NOT GOOD MANOR TO LISTEN AND DO NOT WANT LISTEN TO MATTER. AND NOT CARE SENIOR IN COMPANY AND I UNDERSTAND THE PERSON HAVE EXPERIANCE ABOUT COUSTOMER THEY DO not reach any resonposible person could you look this matter and inform my phone no as i above .
over charge bill and promise in your system was creadit and not appear on bill and when i call they said i have creadit wich is appear in bill every month. please look this matter and resolve this problem please thank you for your attention
your coustomer
mohammad khan
[protected] home
[protected] cell
disgraceful customer service
I use Telus residential service for my business office in my home (I work remotely for a Toronto-based firm). I've had endless problems with Telus, particularly with their onerous website and difficulty in contacting any living human, particularly in customer service. Telus believes in the principal of downloading all work possible to their customers, and...
Read full review of TELUS and 2 commentsdeceptive advertising
Telus offered the Connect 75 Unlimited wireless data plan. Data bandwidth per month was clearly defined as "Unlimited". So we subscribed to this service and paid full-price for the hardware (not under contract).
Well, apparently Telus thinks that "Unlimited" means just 5GB per month. I have been informed in a telephone conversation that my service is being terminated. The Telus representative clearly admitted that the real reason was that we were using more than 5GB per month.
We paid extra each month to have what was presented as Unlimited service.
The Telus representative also admitted several other aspects (Telus's lies) to this campaign of service termination that will get Telus is deep doo-doo when this reaches court.
bills keep coming after account has been closed
I have canceled my TELUS phone line in May 2007. Ever since then, a bill appears in my mailbox every month with another monthly fee added to the "amount due". I called them many times, they discovered they owe me some money, I demanded a cheque, they promised it... Instead of a cheque, bills keep coming, fees keep being added, along with notices from their...
Read full review of TELUS and 1 commentresidental billing
I just received a TELUS bill as well as a TELUS letter, trying to explain to me that I have to pay $32.52 more this month on my telephone bill because "transition to a single billing date for all your services".
I am outraged. That TELUS is rearranging their internal billing practices is their overhead and not the customers' responsibility.
I have cancelled my automatic payment plan and will change phone service delivery if there is no change in their unacceptable billing practices.
poor service, bad products
On friday, I went into the telus store to buy a cell phone to have a pay as you go service. They offered me a package that included the phone & a free $50 card of minutes.
She told me the phone takes 10 minutes for them to activate it for me, but they would deduct $15 of the $50 free minutes to do this for me. She handed me the phone after 10 minutes and told me it takes about 2 hours for the phone to work. I paid them $78.39, and I left the store.
I tried to use the phone after 2 hours, then 3 hours, then at around 10pm, then in the morning, then all day on saturday. I kep getting a message that the phone is not activated.
On saturday day at 4:30pm I went back to the store and told them the phone is not working. She told me all she could do was give me a "repair ticket" and telus will contact me within the week. I told her I was not interested in having the brand new phone repaired as it is brand new. I would prefer to get another phone or a refund. She was adament that she will not give me either of those and my only option was to wait for the phone to be repaired. I left the phone there as it was no use to me. It did not work.
I called telus when I got home and told them what happenned. The man I spoke to explained to me that telus was having problems with their service and I need to go get the phone and call him back when I got home, thus waiting another hour on hold, to file a compaint. Then the phone would be fixed within the week when telus sorted out their service problems. I told him that this will not do. I am not waiting to have brand new phone fixed. When I left the store, it was not working, and considering I had just bought it, I do not want the hassle. He told me that telus will not refund my money nor would I be getting a replacement phone. My only option is to keep the phone and be patient for telus to fix it. He told me that if I felt it would be better to take them to court then thats what I should do.
Any suggestions on what I should do?
The store inormation is here:
Cantalk wireless (Telus store)
11 45905 yale road
Chilliwack, bc
V2p 2m6
[protected]
Thanks!
they signed me up without my permission
I received a marketing call from telus trying to sell me another service - cable - I declined - he insisted on knowing why, so I told him I was a former employee waiting for my current service contract to run out and then was moving my business to shaw. 5 days later I received a letter thanking me for signing up for a 3 year service contract for internet. I called the company and they insisted that I had called them and requested the service, because the marketer had made notes on my file to that effect. They offered to cancel my service immediately, for a 120.00 charge, otherwise I was on the hook for a 3 year service contract of enhanced internet access I had not agreed to.
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertising and overcharging
The Internet connection plan that the company advertises comes with the laptop (provided that the customer signs the 3 year plan). The laptop that they advertise is Dell Inspiron 1525. They advertise it as valued at $689 CAD. However upon checking the Dell.ca website one will find that the Laptop is actually valued at $499 CAD. I found the $190 dollar discrepancy rather large and called the company to find out why they advertise a false value. The customer service representative had no answers for me other than " I have no idea".
Here are the links to the dell website:
http://www1.ca.dell.com/content/products/productdetails.aspx/inspnnb_1525?c=ca&cs=cadhs1&l=en&s=dhs
And the Telus website link:
http://promo.telus.com/tm/08/q1/high_speed/easypc/index.html?ILC-cs070418HSE&link=easyPC_redirect
As You can see the specs for laptop on telus website are the same as the cheapest laptop on Dell web site.
This is obviously a scam. Which is one of the more famous traits of Telus. Even more so than the quality of their service.
Regards.
Sergey Agapov.
To whom it may concern, Dear people I do believe you must be currently busy w/lot of the elements which are not even related to your work descriptive module but somehow I don't care about this detail, because your hefty and I believe your deserved salary not directly coming from my pocket .Why I'm
really trying to express my self here to this subject is that I happened to be one of the Smart Idiots who had signed contract w/you where any customer service is not even in redemption to get any attention . Honestly regard your useless attention . CUSTOMER NAME Peter Sykora "Telus Acount [protected]
CLASS ACTION
elharvo@gmail.com
I signed on with Telus, after cancelling with Shaw, over a year ago. Telus promised me the HP laptop if I signed with them. A year later, I still never got it! Even after calling them numerous times. They cancelled my contract after non payment and now they are charging me $408 for the easyPC service fee! Plus $240 cancellation fee. Those ### want $1413.99 from me now! What a joke. Good luck collecting that. I'm going back to Shaw.
same shipping ### for me a year after these posts. On a new laptop promotion this time its a HP pavillion G6 AMD Quad core.
Its been 8 weeks and they still give me the run around when I call them!
I am NOT a big fan of telus, i had such, a bullcrap time at the begging of goin with them for my internt it took 6 weeks to get my modem and then the charged me for two month, with even having a modem, now my byfreind order this huge hd channel package, ALL channel amlost, plus internet, and phne, i pay amost 200 bucks, and i tryrd to get this laptop offer. NOPE, dont qaulify ?/ well i now should really cut aback or go with SHAW . it aint worth it they gave my cuzin the offer, and she is an custumer, [old], not fair so why did she get th offer i didnt get it, maybe she a better talker ?. with all the crap over chargin, big bills, and [censor] customer service, .WHY do i bother . some peolpe like them some dont . you decide ?
I signed up for the EasyPC plan a year and a bit ago. I received my Laptop within 2 weeks (a Lenovo) and I have never had a problem with it.
I also get great download speeds of well over 2Mbps and have not had a single outage.
My experiences with Telus customer service have always been pleasent and any issue quickly resolved.
Of course, no company or peson can ever please 100% of the people 100% of the time. So there will always be those people who complain. So if you want to complain about Telus, then by all means, go use a competitors service. Whatever turns your crank.
In my experience as a computer technician with 12 years exerience, Telus is the only answer, Phone, Mobile Phone, Internet and TV. Far outperforms teh capability of any single wire Coax ancient tech.
TELUS IS CRAP! LEARN FROM YOUR AND OTHER PEOPLES MISTAKES. JUST DONT TAKE THE RISK. IF U NEED A COMPUTER, GO BUY A USED ONE. AND JUST GO WITH SHAW! WHO CAN COMPETE WITH 2 MEGABYTE DOWNLOADS A SECOND!? CERTAINLEY NOT 4 TINY WIRES IN A PHONE JACK COMPARED TO A NICE THICK COAX CABLE WHICH HAS SIGNAL BOOSTER AFTER SIGNAL BOOSTER TO KEEP SPEEDS AND DB LEVELS AT THE HIGHEST. SHAW IS THE WAY TO GO. SCREW TELUS AND THEIR CRAPPY DSL.
First off jenak, either you are an employee of telus or you've never tried to get any assistance for anything from telus. Last year their techinical department almost destroyed my computer with inconsistent, conflicting and confusing advice. When I eventually had to take my computer to be repaired because it would no longer boot up, I was eventually able to get it paid for and the person I finally spoke to fell all over himself with apologies. I cancelled my internet as a result even though I had to pay the fee. Then about six months later, I thought, okay, maybe I'll give them another go...(remember that saying, Insanity is doing the same thing over and over and expecting different results?) So on February 2 I ordered highspeed with the promotional computer. My other computer, even repaired has not been well enough for me to risk internet on it but I thought a new one might do the trick. I was told it would take 4 to 6 weeks to get the computer. I got the modem three days later. Four weeks after placing my order I thought I would check and see if there was any word on when I was getting the computer as my bill showed that they were already charging me internet even though I have no computer to use it on. I was told that I would receive the computer 4 to 6 weeks after the internet was turned on. Well that made a lot of sense plus added 4 weeks to the original delivery time. A couple days later I thought, what the hell, I'll give them another call. this person told me to check my telus e-mail and there would be a tracking number and then I could call this number and find out when it would be delivered. No e-mail, no tracking number. A couple of days later I called again and was told that my concern was going to be forwarded to another department and straightened because someone had cancelled my order because I already had internet. Huh? Oh, but then they realized that I hadn't had internet for about six months. okay, but they said they were getting right on it. Two weeks later I called again and was told that they had no idea what had happened but that they were going to do an escalation to speed things up and get me my computer and it would take about two weeks. That was two weeks ago and I'm not holding my breath. In the meantime, I have a charge for almost two months worth of internet that I don't have. I have been assured that this charge will be reversed to reflect the actual time I start using internet. If this is the best, quickest, and most honest customer service, then I shudder to think what bad customer service is.
My boyfriend ordered the Telus Easypc Plan for me at the end of January 2009. It is now March 25, 2009 and I still have NOT received my laptop. I think Telus's delivery times for the laptop is ridiculous. We did receive an e-mail with a tracking number about three weeks ago, however, it never made it to our address. Canada Post said there was an incorrect address. They sent it back. We called Telus because the modem and the bills seem to arrive to our address correctly! They told us it would take another two weeks to get the laptop. Three weeks later, and no laptop.
I have decided that if I do not receive the laptop by the end of this week, I will call and cancel. And if they try and charge me for cancellation, I will fight it in court. You can not charge someone for cancellation if you did not keep your end of the bargin. When the service was initially ordered, it said 4 Weeks for laptop delivery. It has now been 8 weeks !
Becareful if ordering the EASYPC PLAN from telus.
Tammy
Alberta
Well people as Canadians, you typically never do homework as for telus, In Canada they have the best, quickest, and most honest customer service. They are also the worlds largest telecommunications provider, if it wasn't for Telus formerly AGT there would not be any overseas phone lines except old cables with whale music in the background.. You want crap service go to Rogers, their internet is 75% lower than what they advertise.. Their customer service department is totally off line ..Their auto-matron phone answering robot sucks, it takes 3 hours to get a hold of anyone other than the stupid robot.. Their web page is the slowest in the world and half of it does not work.. Telus easy PC plan is technically a good deal and still is.. Telus did make a mistake and apologized for it, when they switched from Lenovo/IBM to Dell, everyone knows Dell is complete garbage and anyone who buys one, better tear the thing apart when they get it and check every component in it against what said person ordered.. Then you will feel ripped off and scammed.. Telus has now switched to Sony, however if you "phone them on a Telus phone line" like if you have telus mobile or land-phone, they will get you any dam computer you want on a 3 year contract .. The computer price is based against Internet package contract or various telephone /Internet/ bundles. and price may be up or down. Telus is a very flexible company.. In reality it is the best communication provider in this dam country and they are fair and reasonable. Their Internet is fast it is safe and after all you do get a free lifetime current and respectable anti virus program included.. Norton's full package is 129.00 a year e-protect is exactly the same for included with plan...So dipstick quit your whining and get a hold of telus "customer service " department and they will work left and right with you to correct the problem.. One other thing if you are ### about Dell, , why not tell them to take the dam thing back and give you what you were supposed to get, , the problem is Dell not Telus
terrible internet connection
I hate Telus with a passion. I would've never switched internet & phone companies if not for my brother deciding to do so. When we switched, with everything installed and ready to go the internet did not work. Calling in numerous times did not work. Their advice and installation tips did not work. We spent 2 weeks with no internet service and yet were being CHARGED for it.
My second call after going through everything the 1st guy told me suddenly brings up "Oh, your area is under maintenance. That's why you your experiencing connectivity problems". Well whoop-dee-doo, how come nobody knew THAT before hand? How come YOU didn't know that 20 minutes earlier? How did this SUDDENLY come to your attention?! For one call I just could not for the life of me understand the lady with her thick accent. We got disconnected because her phone was so damn staticy, and she did NOT call me back! (you'd think they would, they have all my info on screen when I call and tell them!) So i had to call AGAIN, wait another eternity for another available associate...
Ugh. Horrible customer service because all they could offer me the last call was that they are SORRY. Well SORRY does not get me WORKING internet service. I got fed up, gave up and EVENTUALLY it started working. It works now, however it's SLOW(and we've got the High Speed Enhanced) and lags and even with those stupid things you have to plug your house phones in, it interrupts each other.
If it weren't for a big chunk 300+$ cancellation fee I would've said goodbye to this incompetent service provider already. Just waiting it out.
I have phone caiis from 31o-2225 from telus when I answer no one answers. I wish it would stop.
I Have Had Telus for many years, Each year it has gotten worse and worse. My brother was with eastlink (Possibly An Alberta only company idk never seen them much) And They Ran circles around telus, Telus's internet couldnt Even Download an hour and a half movie without numerous interuptions. My brother downloads the same movie at his house in seconds. It just goes to show what Peices of Trash Telus really is. Put it this way, a whole pack from eastlink (digital cable, internet) for 35$ a month, as with telus we damn near pay quad that.
Can you all please contact me, I am looking to initiate class action.
thank you.
elharvo@gmail.com
Telus keeps sending me bills yet I cancelled ALL their services months ago. A Bonnie Anderson called a said she has cancelled by bills and my account is cancelled. We will see.
Avoid Telus like the plague, their customer service is despicable.
I am sick of the calls coming from toll free service such as [protected] or [protected], they keep calling and saying they are calling on behalf of Telus...takes a few minutes for them to come on the line and when you ask them not to call again, they call you 10 minutes later on another toll free service number. TELUS seriously if this is how you are conducting business. Please DO NOT include my number...same as soliciting calls and always supper time or later in the evening. consider me fed up with TELUS, i am considering taking my home phone down and transferring our company phones to rogers and NOT caring about any penalties that you may feel you need to charge for this BS.
I am currently suffering from " a technican will be there". It's been five days. I've called twice and several of those times, they couldn't even find my Service Order. Now Bonnie Anderson has told me that it will be within 48 hours- for sure. I will wait to see what happens. I have recorded all the conversations and look forward to playing them to BBB and CRTC if all else fails. I'm hanging in because I've been offered 3 months of free service on internet, phone, and tv and free digital boxes.
It's all recorded so I'll see how they squirm out of it.
I have been on a contract with Telus for 2.5 years. Not once have they held up their end of the bargain. I hate contracts and when I was looking at signing up with Telus I had a long talk with the Customer Sales Rep. I wanted on the high speed enhanced with the free computer (valued at $400). I said that all I want to do is play World of Warcraft on a fast, lag free connection. They guaranteed that I would never have to suffer with the fluctuations and disconnecting that come with Shaw High-speed Internet. They told me that since I was not sharing my bandwidth with the neighbourhood that I would never have to worry about peak hour latency issues. I needed a new computer anyway so before I agreed to the deal I asked to speak with someone who knew the specs of the "Dell" computers they were giving with the contract. They directed me to someone in their technical support who adamantly agreed (being a WoW player himself, so he said) that this computer could play WoW with no issues or lag. He seemed very sincere, and satisfied with that, I got him to redirect me to the Rep again and I agreed to the details. Might I add again that my ability to play World of Warcraft was the ONLY reason I agreed with a contract with Telus over Shaw.
The computer that I got would barely start. It had 512mb of Ram in it and it had Windows Vista on it (I was told it would have XP) and wasn’t even the Dell I was promised. It was a “Lenovo”. It couldn’t even handle the installation of the Sims 2 let alone WoW. I called them to complain and they said that if I had an issue with the computer I could send it back but would have to pay shipping myself. I put it in storage. I swallowed my pride and asked my mom to buy me a new computer.
Within 3 months I was suffering from hourly disconnects and latency fluctuations so high that I could barely play WoW. Again this game was the ONLY reason I agreed to my terms with Telus. I have called them over 12 times in my 2.5 years with them...and each time after a battle with their Reps they say they will fix the issue and to call back if there is a problem. The problem goes away for a few months then comes back. Several times they would send someone over to fix it, and would call me if there was an issue. There has never been an issue with my side of the connection and after each of these “visits” the problem went away for a short while.
I have also wasted several days of my life waiting for a call back from Reps who are “monitoring my connection” and told me to wait at home, and they wouldn’t call me back like promised.
This has been an ongoing power struggle with them and I found out a few months ago that this computer that "Supposedly" came free with the contract, I am actually being charged $20 a month to "rent".
Then I find out that this new cheap high-speed comes out with Telus about 6 months ago that is DOUBLE the speed at half the price than the one I am on, calling in hopes of fixing my drooping internet connection...they refuse to raise me up to the faster speed or lower my price to match.
The point I’m trying to make is that the Reps have been dishonest, sneaky and broken every promise they made me in my carefully approached agreement and even the "managers" refuse to let me out of the contract. They say to leave I have to pay for the $400 computer as my "Cancelation Fee" to leave. the same computer I have also been "renting" for 2.5 years, that I have already technically paid $600 into...that I wasn’t even able to use.
wow, I can't even write the amount of issues I have had with Telus, the amount of hours I have spent dealing with them. The amount of money. I'm a small business and over the last 4 years have had such shotty internet service from them an independent networking company deemed it less than dial up. When I finally contacted the Presidents office (through lots of research) I got put through to Bonnie Anderson (I'm sorry Bonnie but you don't make a good negotiator or representitive from Telus). She sent a Telus Field Tech in who apparently either lied to me or lied to her with the report. Bonnie said there is of no issue on Telus side and that they only have records of me calling twice? Over 4 years? I said 'then why would I get bumped up to a special representitive to deal with, why would I have upped my account to a managed service and paying almost 500 dollars a month when I was paying 70 dollars a month? This is Telus, go through the bills and highlight the Telus numbers that I called, you will see the amount of times. ' (consequently, after I said this she said she would drop the 900.00 early contract termination fee that she nailed me with yesterday and that it was more than fair and that she should be able to 'pass it through' regulation to justify. Really? Thank you. I was told that I should be more than happy with that. I really wasn't. At this point I want my money back for those few years because now I feel they have broken our contract. They really have charged me 500 dollars a month for dial up service. I would like further testing to find out. She said that if I wanted to have an independent company come in and test then fine. I again told her I already did and that I had even given her the companies phone number when I first talked to her. Bonnie stated that she wasn't going to spend her time tracking down people or something to that effect. I guess it doesn't matter that I have spent countless hours going through hoops when I call to complain. Telus never lets you talk to a manager when you are not happy. That is their policy. It should be an illegal policy. I too have gotten the...there is noone above me. Really? you are special. Who hired you then. Do you sign your own paychecks and decide your own salary? Where can I apply? Oh wait I don't need to apply since I would have no boss...(I'm sure you all see the broken logic in that statement). When I first talked to Bonnie she told me how she was friends with the top press people and the person in the crtc who decides which cases to accept or not. Bonnie had said they would never accept this case and that the press would never run a story etc. Well the crtc accepted the case instantly. Well here I am now, still investing more infuriating time on Telus because I just had this last conversation with Bonnie and it feels better to type it out to someone. I ended the conversation with "I understand you are doing your job and have to have Telu's best interests in mind but I will continue with the complaint to the CRTC' I recieved a small grunt before the line was disconnected. If Bonnie reads this, I have to say that the way you treat people and try to make yourself seem 'alpha' is absurd. There are people other than yourself that have deggrees (I would think that you would have one, hopefully)and businesses and life experiences that make them more than knowledgeable than you seem to think. I get the feeling that your problem solving is geared for an 8 year old. If there is anyone out there that knows the law and can help the large masses of people right the wrongs that Telus is doing and done I would gladly give my full time and attention to help. Unless people get together and raise their voices nothing will be done and Telus will take advantage of people more and more with each passing bill handed out.
Tired and frustrated in BC.
When I used to call Telus, I would immediately ask for a manager or a supervisor, because I'd always get some cluster-### of an idiot who just fell off the boat. The only thing these ###s understand is "Hi, ### off and let me talk to your boss, ###". I just can't stand these ###ing idiots. But, remember, ### flows from the top. I actually managed to speak with a Telus VP (went to their corporate website and found the name). This idiot had as much ### in his head as the dumb ###s they hire in the call centre. Oh well, my contract finally expired and I moved to Shaw. Any chance I get to tell people what a piece of ### company Telus is, I do so. Hey, ### YOU Telus.
I had a contract problem with Telus and was being overbilled. My first call connected me to a very rude person that refused to put me through to his supervisor, stating that he knew more about this and had as much authority to make any changes as any supervisors. I got no results from this call and filed a complaint with BBB. I also got a call from Ms. Bonnie Anderson and she was very helpful and pleasant, and offered a selection of ways to correct this. Problems like this definitely go to BBB they have enough complaints Telus will be looking over their shoulder instead of looking down on the little guy.
double billing
In June 2007 I made a request to Telus to move my phone to a new residence within the same community. It took over three weeks and many phone calls to get this accomplished. Since that time I have been DOUBLE billed for the change over. In Nov I was assured by the individual at the call center that this would be rectified on the next bill. This went on for several months and each time I called the center and asked for a supervisor I was told that either they were not available or that the problem was corrected. As of March I stopped paying my bill and today they told me I had not made a payment since last Dec. 2007 and that I had to immediately pay $700.00 of the supposedly $1200.00.
I have never received the invoice of the original work order which this "bill" is based on even though I have made several requests for it.
I have had my home phone, Internet and tv with Telus for several years and not had any real problems until the past month. I moved at the beginning of May, waited 11 days and several cancelled appointments to have my services hooked up, and paid my usual bill right after. They did not acknowledge the payment, and set out a disconnection notice on the 21st. I was out of town and missed the notice, not unreasonably since I had already paid the bill. After getting back and finding my services suspended, I called and found out how much I owed (which was only the new bill, as I had already paid the bill for the delinquency of which my services were suspended). I paid the new amount immediately, so that the accounts department could report the payment and expedite the process of getting my services reconnected. The customer service agent said my services should be reconnected in 2-24 hours. Two days later, when I still had no services, I called to see what was going on, and they told me that they had no record of any payment. They also said that I still owed them the $220+ I had just paid, plus another $470 some from next months bill, which had just come out. They couldn't tell me why my bill was more than twice the regular amount, because apparently 7 days isn't long enough for customer service to see a breakdown of my charges. I eventually managed to login, and found that on my last bill, I was charged for May 4- June 3 (which I already paid). My current bill has charges from June 4 - July 3, and also from May 11 - June 3 (May 11 being the date my phone was actually hooked up. So despite having a phone during the pay period only from May 11 - June 3, I was charged once for the serviceless period of May 1-10, and TWICE for the 11 to the 3rd. Good job, Telus. I will calculate what I actually owe them and pay that gladly, but I am not paying for the extra month. We will see what happens.
It got a bill from Telus in the mail for long distance charges over $1200.00! I phoned them up and asked them why because I had been with Startec long distance. They stated that I had phoned them up in March and must have asked to be put on a bundle plan. I explained there was no way that could have happened because I phone the Middle East and Telus' best price per minute is .49 cents with is more than double what I pay at Startec.
The phone call I made in March was to have my deceased father's name taken off the bill and have my name put on instead. I had requested that change three times already - but it hadn't happened. Now the bill comes in my name...and with $1200.00 worth of long distance. We are still trying to rectify the situation. They tell me I will have to pay but they will give me the best rate they have. This is unacceptable, it was NOT my mistake and NEVER my request.
they screwed me in an internet promotion
In late 2007 I ordered an internet promotion from Telus. The web ad showed a picture of a choice between a computer with flat screen monitor or a notebook in return for a three- year contract. I have a computer with a regular monitor and decided to upgrade. I applied for the service. The service that I already had was cable internet month-to-month and was $5.00 cheaper, but the new computer with flat screen justified the extra expense and contract in my mind.
They sent the modem and months went by with no further communication with Telus. I went on holiday until mid-March and returned to an email sent to my Yahoo account, telling me that I had to go to the Telus website to confirm delivery address for the new computer. I tried and failed to access the page using the information sent. I called Telus and received assistance from one of their agents, Greg. While on the phone with Greg, we discovered that I had not been sent a username and temporary password from Telus to access my Telus email account and so had been unable to respond to any of the emails regarding the service sent to me by them. They had been corresponding with me at that email address for several months. He rectified the situation and credited me 3 months as I had been unable to use it the service.
We confirmed delivery of the promotional computer and I received it on April 1st. When I opened the box I discovered that the unit had come with a conventional monitor and on April 2nd sent the following email:
“I'm sorry Rebecca. There must be some mistake. I received the computer but it was supposed to be a flat screen monitor and they shipped a regular monitor.
Please tell me how to get the flat screen.
Thanks a lot.”
By April 8th I had not received a response to my question and sent the following email:
“I have not received an answer to this question that I sent to you on April 2nd. Is it maybe because that someone at Telus doesn't want to deal with it?
Please respond asap and include a copy of the promotional web ad that I responded to (with photos). I don't understand why I would contract to pay $5.00 per month MORE for telus internet (and a three year contract), as opposed to month to month cable internet when the promotional product supplied comes with an obsolete screen that I believe is not even manufactured anymore. That wouldn't be very smart, would it? I was under the impression that I had a choice between a notebook, or a computer with a flat screen.
I'm eagerly waiting to resolve this.”
That was the beginning of 6 weeks of total frustration. First “Ramona” responded the same day with this email:
Hello Cheryl
I apologize for the delay in responding to your April 2nd email, currently we have a high volume of emails and are slightly delayed in responding.
We can no longer send you the link for the offer that was online since it is now expired and has been removed from the website. Below you will find the specifications concerning the PC offer you requested. When the PC was ordered you have the choice of upgrading to flat screen monitor, the cost of the upgraded flat screen was $269.00 and it had to be ordered at the time of redemption.
Lenovo 3000 Desktop Computer
$5/month for 3 years
Model only available with TELUS offer
AMD Sempron 3400+ processor
512MB RAM
80 GB SATA hard drive
Windows Vista Home Basic
17" CRT monitor, mouse, keyboard
CD-RW/DVD-ROM combo drive
1 year manufacturer warranty
Network Card (NIC) (not wireless)
value $628
Optional upgrades to desktop
512MB RAM (total 1GB) - new $54.95
DVD-RW - $134
19" widescreen LCD monitor - $269.00
Later that day “Suzanne” responded:
Hello Cheryl,
I apologize for the confusion with the monitors. The way it was explained to you, is how it is for all of our customers who have ordered that promotion. The only time a client will receive a flat screen monitor, or any other upgrade, is if they make that request at the time they redeem the offer. They also have to pay the required cost associated with the upgrade as well.
Thank-you for your email inquiry.
Here was my response, also sent on April 8th:
Nothing was explained to me at any time. This entire exercise has been totally fraught with frustration. No one ever contacted me and in fact, were sending emails for me to a telus email address that I was not given a username and password for until last week. Check my file.
The online ad showed a computer with a flat screen monitor. That is why I switched from cable to Telus internet.
I feel that Telus has conned me into signing up for a more expensive internet service than the one I was already on, by showing the computer with a flat screen monitor. I would like this situation to be rectified please. I already have a computer with regular monitor and have no need for another.
Thank you
April 14th I had still received no response so sent the following:
I am still awaiting a response to this email that I sent on April 8. I feel that the customer service needs working on.
Thank you.
April 16th I received this response from “Elaine”:
“Thank you for your e-mail.
I have reviewed previous correspondence regarding this.
I'm sorry, but, the 17" CRT Monitor is what was advertised on our website (as follows):
_____________________________
Includes 17" E773 CRT monitor (not LCD flat screen),
keyboard & optical mouse
1 year warranty with Dell Technical Support
AMD Sempron 3400 + processor
Windows XP Home Edition
Microsoft Works 8 (does not include Microsoft Word)
80GB hard drive
512MB Dual Channel DDR2 SDRAM at 533MHz - 2DIMMs
16X DVD-ROM Drive
Includes NIC (does not include dial-up internal
modem or wireless NIC)
Retail price $529 (subject to change by Dell)
BC & AB customers will need to enter a credit card #
and AB customers will be charged a $22 ECO fee + GST
during offer redemption on the Dell.ca/telusoffer
site.
_________________________________
We do not have any way whatsoever to get you the flat screen monitor.
Firstly, to get the flat screen monitor, customers were required to pay an additional $269 via their credit card at the time of redemption and, secondly, once the computer is ordered, there would be no way to revert back (to Dell or TELUS) in order to request the flat screen after the fact. The promotion is now completely closed and Dell will not honour this request.
I'm sorry that you feel that TESUS' intent was to trick you into switching to TELUS for internet service. Our intent with this promotion (and all of our promotions) was certainly not to trick customers into switching from competitors to TELUS. The computer was a bonus gift for agreeing to a 3 year term on our High Speed Enhanced service.
I do not have access to a picture of the computer promotion ad as it expired long ago. However, if you require, I can check with the Marketing department who may have this information available to print so that I can send it to you via mail.”
My response the same day:
“Hello,
I did not receive a Dell computer. I received a Lenovo computer. And yes, I would like you to check with the Marketing Dept. I would like to see the web ad.
Thank you.”
Later the same day I received another stock response from “Jessica”. My response the same day:
It's very hard to believe that a communications company would have so much trouble communicating with someone.
I am not interested in going around and around with different agents sending me the same response.
Here is the latest one that I received:
"Hello Cheryl
My name is Jessica and I will be taking care of your request today.
We can no longer send you the link for the offer that was online since it is now expired and has been removed from the website. Below you will find the specifications concerning the PC offer you requested.
When the PC was ordered you have the choice of upgrading to flat screen monitor, the cost of the upgraded flat screen was $269.00 and it had to be ordered at the time of redemption.
Lenovo 3000 Desktop Computer
$5/month for 3 years
Model only available with TELUS offer, etc, etc, etc
Regards,
Jessica
If you will read the text below, and my file, you will see that we are far beyond the stock response above.
I am now well beyond any patience that I had with this situation and expect a resolution by Monday, April 21st, or I will be filing a complaint with the CRTC over what I consider are deceptive business
practises.
A phone call would probably be in order, or at least dealing with the same agent instead of multiple ones.
Maybe you should just tell me where to return the computer, monitor and modem and we can cancel the contract. This whole exercise has been filled with miscommunication and misrepresentation. I don't want to deal with incompetence anymore.
By April 22nd, I had still received no response from Telus so I sent an email asking where to return the computer and saying that I wanted to cancel the account. Received a response from “Janet” advising that she was forwarding my complaint to the Customer Loyalty and Retention department.
I spoke to 8 different agents via email over 3 weeks. I received a stock response from most and multiple responses from the same email! Not one followed up and one wasn’t even talking about the right make of computer that I received. I requested several times to deal with only one agent and was ignored.
I thought that finally I would be able to speak to the same person more than once and resolve the issue. On April 30th I called the 866 number that I had been given and spoke to “Farzana” in the Customer Loyalty and Retention department. After speaking for quite a while she promised to have someone from promotions call me and told me she would call me back asap to update me. She said it might take a while and asked for my patience.
By May 13th, I had still not heard from her and again called the 866 number. The person answering the phone would not connect me with Farzana, even though she was there. I asked for Farzana’s voicemail to leave her a message and was told that she didn’t have one. She said that Farzana had to receive permission to speak to me directly and would get that permission and call me back later in the day. Guess what? I didn’t get a call.
It’s beyond belief that a communications company would have such difficulty communicating with its customers. I am way, way past the point of attempting to resolve this issue with Telus and now only want an address of where to return the computer and modem and for them to cancel my internet account at no charge to me. Please help me.
Update: It is now June 15th. The computer is still sitting in a box in my living room. The CRTC can't help me with my complaint. I am now waiting for the results of a Better Business Bureau investigation, but we all know Telus doesn't care about that.
I guess I will be keeping the crappy computer and paying the extra $5.00 per month for the duration of the three year contract because I won't be paying to cancel it.
However, for the entire three years I will be telling absolutely everyone that I can speak to about this situation and Telus's response to it and the second the three years is up I will be cancelling not only the internet account, but also my landline and I will deal with ANYONE BUT TELUS.
The complaint has been investigated and resolved to the customer’s satisfaction.
After I'm done with my 3 year contract that telus talked me into, I am completely finished with them. They made it sound like such a sweet deal and told me I was recieving a FREE gift. Later I find out that it's not actually free, I'm paying extra on my bill which adds up to almost $400 for the computer. Whenever I try to talk to someone about it, they say "well $400 is a great price for a computer!" Yeah, but it's not Free.
We just bought a home and I wanted to do a whole bundle deal with sattelite tv, phone, and internet. Well, I can't get the bundle price because I'm still on the 3 year contract. I have 5 months left, and have been a customer for over 15, I've always paid my bills on time, and they will not budge. Sorry, that's a lie, they took $2a month off my bill. So I said that I would have to switch companies because I had found a better bundle deal elsewhere, and I was told that I would have to pay$487 for breach of contract. Telus is a scam. They tell their employees to twist their words to make things sound good. I'm looking forward to the day that I can tell them to cancel all service.
I don't think Jessica is a real person. I also got the "My name is Jessica and I will be taking care of your request today" email and it sounded like a machine wrote it.
In my case, I was paying Telus about $2.50 a month to have a second listing in the phone book. (Because we happily switched phone service to Shaw, but they could only provide 1 listing. There are 2 in our household, so we had to pay Telus for this second listing.)
Instead of paying this small amount every month, I pre-paid about $20.00 to have a credit balance. But then we moved and I asked them to close this account and issue the credit ($17.82). Well, it's almost 3 months later, and I keep getting my monthly bill with the credit being sucked up by this monthly charge.
The last email I got, this is the one from Jessica, said:
************************************
My name is Jessica and I will be taking care of your request today.
Thank you for your email. Our records indicate that you have contacted our Customer Care and Sales Department and they have taken care of your situation. If you require further resolution please advise.
The tracking number of this message is: 7812148
Thank you for taking the time to use our online service. At TELUS we appreciate your business and invite you to visit http://telus.com for all of your communication needs.
I trust this email satisfies the reason for your contact with TELUS today.
************************************
The funny thing about this is that "Jessica" is correct. I have *repeatedly* contacted Telus's so-called Customer Care dept. The consistently denied that this account is even theirs! (Funny, it keeps coming to me from Telus, on Telus bill stationery.) They said it was the fault / responsibility of Yellow Pages Group. They said, no, it's a Telus account.
Oh, and I previously had a BIG problem with Telus a few years ago when I signed up for high-speed internet service. They sent hardware and software, but the software had a warning that it could compromise my computer's security. So I sent it back to them and said "No thanks."
They said (actually, I'm sure it was Jessica then, too) that I'd agreed to a contract, and whether I returned this crap or not, they would charge me.
TELUS IS EASILY THE WORST COMPANY I HAVE EVER DEALT WITH. I'M SO GLAD I'VE NOW MOVED OUT OF THEIR SERVICE AREA. TELUS IS SO BAD THAT THEY ARE IN A CLASS ALL BY THEMSELVES FOR AWFUL CUSTOMER SERVICE. YOU CAN'T EVEN CALL IT THAT, BECAUSE IT'S NOT EVEN CUSTOMER SERVICE -- AWFUL OR OTHERWISE!
They screwed me too. I signed up for a 3 year contract to get a computer or a $400 credit for a new computer at dell. Months went by and I received no code for the promotion, called them like 5 times about this saying "its on its way" then after a year they said it was no longer active so I was screwed so they were just paying me lip service until the promo ran out and screwed me with a bait and switch but now im stuck in a 3 year contract with nothing. Telus can go to hell and their slimy customer service reps.
defective product, worse service
I bought a lg chocolate from telus (bc tel mobility). returned in in 2 days, was scolded for being an impulse buyer (my daughter and I had looked for 2 years) and was berated and told I didnt know how to operate it. she replaced the battery and sent me on my way.
said phone again died completly with in a month of purchase, and was sent away (for 6 weeks) for repair.
the say phone died again, and I am awaiting return of it. I purchased it and in 20 weeks I have only had it 8 weeks.. the rest its been in repair..
sickening service, from the 2nd day til now..
my advise stay away from lg product and telus service.. sincerly william
WHAT EVER MAN THESE GUYS NOW THER STUFF ESPECIALLY THE VERNON CREW THER ROCK THE OKANAGAN.
This has NOTHING to do with Telus' sevice! This is them having to send the item to a central repair location and your phone is in queue, sorry, but you have to wait your turn, as you do in your everyday life! It is a well known fact, if ONLY you had done SOME research, that the LG Chocolate phone, both slider and flip, are absolute pieces of crap, so you have no one to blame but yourself. Just b/c a phone seems great, you must always research it's user's feedback, both online and in store. Sorry man but you are sour for your own fault!
bad customer service and billing!
I am writing to inform you that I have (re)contacted the CRTC regarding my dissatisfaction with Telus customer service. I had really tried to give Telus a chance to address my issues and have made repeated attempts to dispute service and/or charges. Your "final" bill clearly illustrates how Telus will try to manipulate numbers (like not crediting for lack of modem for a month, or charging for equipment that I returned, etc) in order to squeeze every last dime out of their customers, a sure sign of desperation.
As I have mentioned to you in an earlier correspondence, I not only dispute owing Telus that amount, but I would refuse to pay even if I did. What gives Telus the right to "breach a contract" (I say in quotes because, obviously, there was no contract, only your word which meant nothing although I do have an email) and then expect payment for it? Insane. I have on file all correspondence and the bills to go along with them, so if this amount is worth your bill collectors time in court, and the amount you would collect should they proceed, then do what you have to do. I'm not too proud to make it public. Do you realize that while you are sending collections after me, your reps are phoning to offer Telus services? What's wrong with this picture?
While we're on the subject, I am officially notifying you to place me on the "DO NOT CALL" list. I never want to receive another call from Telus. I told your rep this and I still got another phone call. I will consider further calls harassment.
I have not yet distributed the email address that I set up for Telus complaints (just word of mouth at this point, as I have encountered many people dissatisfied with Telus), because, honestly, do you think I enjoy wasting my time on Telus? Is this really worth your time?
So don't pretend you're concerned with customer service, Telus. You must spend millions on graphics-heavy advertising spewing lies like, "The future is friendly, "and yet you nickle and dime the people you claim to serve. Is this to pay for the advertising? Do you not see the gap in logic there? I'm sure the CRTC will contact me to see if you have tried to come to a satisfactory conclusion (they did the last time) so I guess it's up to you what I tell them. If you wish to contact me, you can reply to this email - no phone calls, not only for the above reason but also because I want a written record. I will keep this correspondence on file for CBV, CTRC, and whoever else is interested.
Sincerely,
Kelly Litle.
scam billing!
My contract ended January 25, 2008. But Telus mobility will keep billing you, unless you phone them to tell them that you are ending your service. Even though the contract is over, and when you were contacted by their customer service people trying to sell you in another plan. I told them I would not waste any more money on Telus mobility.
TELUS extremely SUCKS...
I have switched telus phone line to shaw cable since Jan 12 2009.
But Telus sucker still sends me bill for the pone line.
The same here too. I closed my account on 2006, but Telus didnt stop billing me until 2008. I think someone must check what this company is doing. After all they just say sorry and even not willing to explain what happened. I am really disappointed and can't accept such a blunder on this century. We may need the CRTC to review this complaints and do something to the Canadian people who are trapped by the 3, 2, 1 years contract agreement with Telus.
OMG! U SAID U ARE HAVING THEIR SERVICE AND THEY ARE CHARGING U? HOW EVIL IS THAT? Are u stupid or what? u are using their service and of course they will charge u. i am sorry for ur parents, i dont even what they would think if they saw what u type in here, they must be sad that why their son is so stupid
free phone offer
I received a call from Telus offering me a free phone. The reason for the offer was that I wasn't using my minutes. Therefore, they told me I would get a new phone for a family member or friend with no added cost plus wave the activation fee. Just pay the monthly fee that I am paying now. However, after contacting the local outlet I was informed that my monthly fee would go from $30 up to $80 per month. I am locked into a 3 year contract which I cannot be released from without paying $360. I am trying to contact Rob Durham at Telus.
terrible service and rip offs!
I've been a customer with Telus for over 6 yrs now. Just last November I decided to buy a Blackberry because it is essential for the industry I work in. Approx three days ago I discovered my charger wasn't working. I took the phone in to a Telus Service Center at Portage Place in Winnipeg. I was told the charger portal on the phone was damaged, they'd have to send the phone in for repairs. I was then called, approx an hour later and told that they in fact DID NOT send the phones to be repaired, but because there was "physical damage" on the phone, they'd take my phone and give me a REFURBISHED phone in return at the cost of $125!
When I asked the manager of the store who's policy this was, he told me RIM. When I called RIM, they told me it was in fact a TELUS policy. When I called the manager back to confront him for LYING to me, I found out that not only did I have to PAY $125 for a REFURBISHED phone, when my Blackberry was only a few months old, but when I got my "new phone", my warranty went from 1 year to 90 days! What a money grab! I will NEVER sign a contract with Telus again, I'm not even able to get my PDA repaired... What a scam.
The Future Is Friendly? NOT WITH TELUS!
OMG the same thing happened to me with that store! i will never give them my business EVER again! i bought a blackberry pearl, as i needed it for work. the back was lose when they sold it to me so i asked them to replace the phone (the next day). some manager who was dressed like a clown (he had a bow tie and all) came out and told me that he has sold many phones like that and after arguing with him about how they sold me a "defective" product and how HE probably wouldnt accept buying a product like that himself he gave me the run around and he said that there was nothing they could do and that telus has sold many phones like that blah blah blah! so i called telus and they were very nice and tried to help, but unfortunently it was up to that telus store to take the product back! i was sooo irritated! LMAO my dad had to "fix" my phone by folding a post it note and putting it over the battery so the back would not be lose and be moving around! how ghetto! i have been a telus customer since 2004 and when my contract is up i am taking my business elsewhere!this just proves that the store manager was NOT behind the product that they sold me and could not care less! and basically it just shows that they are just out to make money!cant wait till 2010 so i can go somewhere else with my business! i was warned about telus and i shouldve listened. i know that a similar situation (lose, but not a broken back cover) happened to my friend's blackberry (who only had the phone for 5 months) and mts fixed the problem!no fee and no hassle!
That guy is just one of those ###ing whiners that the poor sales reps have to put up with. I feel so bad for the employees when they have a huge line up and that one ### who thinks he deserves to have it all now, and for free and treats the employees like ### when they have no control over the situation. It is not a RIM policy and it is not a independent dealership policy, it is a Telusmobility Service Center policy. "Sabrina" gave you a perfect and professional and CORRECT spin of what is "really going on" and what's really behind the "scam". I, on the other hand don't have the patience for those of your generation who think they are the most important thing in the world. If I were running a Telus store, I would have my employees refuse to service people like you who make derogatory comments and/or stomp their feet and scream like a child in a tantrum. YOU ###.
I have been a customer with Telus since 1997, and have always been pleased. Last February (2007) I bought a Nokia phone and signed a three year contract. Unfortunately it was a lemon. It completely broke down three times, twice after repairs. Yesterday I called Customer Service from the Telus store where I had gone. A young woman named Stacey from Toronto was extremely rude and unpleasant. She told me that when I signed a contract with Telus, that did not mean that the phone would be working.I have to say that I was very angry from the begining of the conversation, and that because I have to go every couple of months to fix my phone. She was derogatory and tried to teach me a lesson in life. I told her I was 69 years old and nobody should talk to me like this, she answered that she was 26 and that I did not respect her. She offered me a phone that I did not like, or the promotions that every new customer who signs a contract could have. I finally bought a phone I did not like and signed a contract for three years, although I feel that Telus' attitude has changed and that they do not bend although the phone was "dead" and that is really their problem. I grew up where it weas known that "the customer is always right", I don't think that this is Telus' motto. I deal with another Company for another phone I have and I really see the difference. They speak with me with a lot of respect and always try to satisfy our demands. Please answer my complaint as soon as possible. I ended up paying over $80 and signing a new contract, when I am not really satisfied.
Thank you
As a Telus client, when you have a warranty for your phone you are referred to the product care centres to see if repair is feasible. If your phone is broken due to physical damage, your warranty is voided. Therefore, Telus offers a "swap program" to assist PDA/Blackberry clients. If you are within warranty, you can swap the unit for free. However, if you are out of warranty or if the unit is damaged because you have caused physical damage, you are to pay $125.00 to get a replacement unit.
Although it is frustrating to have to take your phone in to be serviced, no other service provider offers the same or similar repair option. I know this because I have been with every service provider. Telus offers the best customer service comparatively to all the other service providers.
I would recommend calling their customer relations department to discuss how you feel that you were misled and see if they can't compensate you for the money you paid. Telus is a service provider, they don't make the phones. It's the same deal with any electronics you buy, even a cell phone.
With TELUS, the future is more than friendly!
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