Telkom SA SOC
reviews and complaints

The last 2 months my internet goes off almost 5 to 10 x's per day. I'm having to restart over an over. the speeds are between 1 and 6 meg and the upload a joke. i've never had issues and then suddenly since fibre has been installed in the area the service is down. I'm paying R899 per month for crap. I cant be on the internet half the time. logged an issue. 72 hours, almost a week later and nothing. no surprise there. what now. I cant go on paying for a service that is this disgusting and I'm trapped

My telephone line has not worked now for three weeks.I have phoned twelve times now, requesting help.Telkom said they would send a tecknician, i waited in for two day no one came.This happened three times.Eventually some one came, said they had come to install a new phone.I said i have had a phone for twenty years.I said the line is at fault. Next day another man comes, checks the house lines all ok, says he has found the fault and it will be fixed the next day.It is over week now and the line still has no dialing tone.This telkom company is so bad they are giving me heart failure. Please help me.
Desperate, hugh tutton

1. Fault report logged 02/09/17 Ref 19CNZ020917 for [protected]
2. Followed up 05/09/17 still no Technician assisgned. Escalation logged Ref F234022
3. Followed up 07/09/17 still no Technician assisgned, waiting feedback from escalation
4. Followed up 08/09/17 still no Technician assisgned, waiting feedback from escalation
5. Followed up 10/09/17 still no Technician assisgned, waiting feedback from escalation
6. Followed up 10/09/17 still no Technician assisgned, waiting feedback from escalation Contact Centre 10210 refuses for you to speak to the Supervisor to complain.
7. Logged a complaint on hello peter 12/08/17, received a response that they have not attended due to the heavy workload and will contact me shortly. They issued me with a reference number AI2886747 but still have not been contacted.

I have been following up with the Technical desk on a daily basis but they unable to help me get this resolved

A turtle is faster than telkom mobile.
I applied for a new smart phone via telkom mobile website. My application was approved and telkom has already debit my bank account but I have not received my smart phone. My account was debit on the 13sep2017 and on the 15sep2017 I get a phone call informing me they do not have stock and I must pick a new smart phone. On saturday 16sep2017 I call telkom to change my plan and I am informed they have stock of the smart phone at their inbound sales department but their stock is not the same stock as their online sales department. Is telkom not one company or are there many different telkom companies? Today 20sep2017 I call telkom to follow up on my delivery and they are surprised I have not received my smart phone as the delivery date was 19sep2017. The lady informed me the courier company was too busy and could not deliver on the 19sep2017 but will deliver today 20sep2017. Today 20sep2017 and it is the end of business and I still have not received my delivery. I would expect if you miss the origin delivery date that you would prioritise for the next day. I am a new client and is this the type of service I can expect to receive from telkom? Today 21sep2017 I called telkom to follow up with my delviery again and the lady (Telkom representative) was very abrupt and had no telephone ethics. It is disgusting to know this is the type of service we are receiving from service providers.

I have been waiting for an activation of my ADSL line since the first appointment on the 30th August. I have escalated it 5 times and to date I still do not have an ADSL line at home. My number is [protected] and if I have to take one more call from an agent who wants my whole pedigree before arguing with me that everything is working I think I will vomit.

I would like a senior person to contact me on [protected], who has investigate the issue and give s me a solution. This incident has cost me over a 100 minute son my cel phone account and to date I have had to purchase 5GB data for usage by the people in my house. I sincerely hope that I do not get a full account for the month of September

I was always the client who gave Telkom 10 but not sure how they will come back from this.

I was living in Claremont, Cape Town and signed an LTE contract with Telkom during 2016, account number [protected]. I moved to a different area, Constantia, in Cape Town with no LTE signal. This area had fibre optic. Upon calling the Telkom helpdesk, I was advised by a Telkom consultant to cancel my LTE contract and sign up for a fibre optic contract. I emailed a contract cancellation on the date 01/11/2016 to the Telkom mobile cancellation desk as provided by helpdesk. I also concluded a new contract for fibre with Telkom account number: [protected]. The LTE debit order was not cancelled and up to today the debit is still going off my account. This while I am paying for a fibre contract as well. After numerous calls to the Telkom mobile helpdesk where they confirmed that the LTE service is not running, but I am paying for it. I again sent through the cancellation document to '[protected]@telkom.co.za' on the 20/02/2017. After a few months nothing changed. I again spoke to the helpdesk and sent through the cancellation docs to '[protected]@telkom.co.za' on the 02/07/2017. Up to today no change and I am still being debited and paying for a service I am not using, cant use and is not running. The case number: [protected].
I will be writing to the ombudsman at the end of this month if I do not get a resolution to this issue. I need the contract to be cancelled and my money to be refunded. For more than a year Telkom has been taking money out of my account for a service I cancelled in November 2017.

i have a data contract for R199 per month with telkom since 2011 and for some reason they stopped debiting my account in april 2016 for amount of R400 and they decided to handover my account to nudebt and nudebt contacted me only this year to say to that i owe R2700 and current R3600 i dont have a problem to settle my debt but i will not be held liable for legal costs cause telkom stopped debiting my account without any reason and i would like to know why? nudebt also want to exploid me by charging me over my dead body they will not see a cent from me they are crooks why dint they act when the account was handed over to them in may 2016 in august i logged a query with telkom case number ********** 8 and until today no one ever contact me to give feedback rather when i call i get to be told stories that the back office is investigating but they still dont have answers but to say account is being handed over. Telkom must take accountability for their action so we that both parties can reach an amicable decision ASAP without demading money from me illegally.

On the 5th September I logged a compliant at Telkom asking why their internet is so slow and keeps going down. Fault number 79CWK050917. After speaking to them again on the 6th September - they send me a sms to say "your fault is in hand with our technical repair division".
On the 7th September they send me an sms saying the fault is restored.
I was away from the 7th and returned on the 10th September, so of course couldn't check if this is correct.
On the 11th September I phoned them to say it is not restored and they suddenly opened a new fault 47CWK110917. Since the 11th I've had about 30 minutes of good connection, but I have to keep going to my other data provider and use this in order to do work. I work from home and therefore this is a huge inconvenience. My account number is: [protected]. I'm really looking for a repair and refund for these days that I've been without connection from a service provider.

I pay for a 4meg uncapped ADSL but only receive 2.63 meg download speed and when I reported the incident I was told its not to say that if I have 4meg I should get 4meg, "..you can get up to 4meg.." I was told which is unacceptable and false advertising. I received sms stating the problem is resolved and I should check and confirm yes if so and no if not, I responded NO and till now, no response yet and the problem is still not resolved thus I am going to stop my debit orders till the problem is resolved.

Our telephone was damaged by Vuma fibre installers on Monday 14th August 2017.
This was reported to Nazeerah at Tygervally Telkom branch on 15th, who said she "escalated" the report.
On 30th August we were again told she "escalated" the problem - ref 55626.
On 7th September Marika at Cape Gate office said she has advised technical department and it would be fixed by the following Monday.
On Friday 8th September we spoke to a Telkom technician working nearby who confirmed he had our problem listed and it would be fixed by Monday.
On 15th September we again personally visited and spoke to Nazeerah at Tygervalley who promised to follow up and phone us back by 12. We requested to see the manager but Nazeerah refused saying it would be useless as the Manager would just refer us back to her.
We are still waiting on her call. During this process we have received several sms's stating that we would be contacted within 24 hours but it has NEVER happened

We received a tele-sale call from a call centre, offering WIFI services in affiliation with Telkom, to Telkom customers. They had all my husband's particulars and he was told that they were the agency to promote Telkom's landline free internet services, therefore offering 40 GB Wifi data per month for R299 on a 24 month contract. The 40 GB was split into 20 GB during office hours and 20 GB during after hours. We discussed the option and decided that seeing that the product was linked to Telkom, it would be a competative product and would enable us to cut one of our WIFI contracts with Vodacom to replace it. This offer included a portable device for travel to have WIFI on the road. I spoke with them myself because I am the one that would have been using the product. The Telkom contract is in the name of my husband. We supplied the banking details for our Company, but where phoned back later to say it must be his personal details. I provided his banking details for the monthly deduction of R299 as per our verbal agreement.

This morning RAM couriers delivered the package. Inside was a Huawei modem (I have 1 Huawei, one Netgear and another router so really, I did not need an ordinary router - I need a small, compact traveling device for WIFI where ever I go). The I read the Invoice. There is only a name "mobile talk" at the top. No company registration number, no director's names, no physical address, no contact information, NOTHING. In the small print, I read the Invoice was for the supply of:

"SmartBroadband Wireless 10 GB @ R299 x 24 months subscription"

This is NOT WHAT WE WERE SOLD. I had to Google and found a website for Mobile talk, with only an email address and a telephone number. NO BUSINESS PARTICULARS AT ALL. What kind of business are you affilliating with? There are certain requirements for compliance with the law with regards to correspondence, etc, on a company letterhead with contact details etc. How is it possible that you deal with people like this? I cannot find anything on the invoice to contact them and have to HUNT THEM DOWN! I phoned 3 times, Sandile put the phone down in my ear 2 times, then somebody else answered and did the same. I requested to speak with a manager ... non available. I asked the physical address ... they are not allowed to give it? I asked who the owner, manager or supervisors are... no, not allowed to give information. I AM FORCED INTO A CONTRACT WITHOUT A CONTRACT! I requested a copy of the voice recording of the transaction ... their system is offline. But by providing an ID, they where able to find out who I am. I did NOT enter into the contract as specified by the INVOICE and cannot be held responsible? This is FRAUD! I did not open the package and cannot even return it, because it is a ghost company?

I am not going to let this slip, even if it cost me money. I will go to the highest Court, go to the media, I will bring this company down if somebody does not give me joy by IMMEDIATELY REVOKING this fraudulant contract and paying me back every sent they deducted from my bank account, including the once-off refundable amount. I would NOT have opted for this agreement if the name TELKOM was not mentioned as being PART of this and secondly, at R299 for 10 GB, I can get it anywere at a REPUTABLE STORE where the people are not in hiding. I can walk in and complain and buy and cancel and extend and do whatever I want to online and in store with any other company. This is a scam and you cannot allow these people to pull Telkom's reputation to shreads.

I am collecting names and data of as much as possible people with similar experiences and we will collectively take this as wide, hard and effective to each and every body there to protect the consumer, including the ombud.

My telephone number is [protected]. I expect to hear from you on or before Wednesday. There is a cool-off period for all contracts, but this is not even a contract! It is fraud. You can insist to obtain the voice recording for this "transaction" from them. When somebody delivers something to you that is not right, you have the right to return it immediately, which is why I phoned Mobile Talk, but they could not assist me, because they were off-line, and later because they needed to speak with my husband.

Point is, this is NOT what we where sold. I want this contract cancelled and cancellation confirmed. My husband's ID number is: [protected]. I received the goods, he is not in a position to receive anything at this stage and will only be available between 4 and 7 in the afternoon from next Wednesday, 20 September 2017. I am handling all his business.

I had my landline installed on the 11th of September. Four days and 12 phone calls to Telkom later, still no resolution, no ETA, just basically a big brush-off. Well, I won't be brushed off, Telkom. I was bullied when I was a kid, and you ain't bullying me now. No way, no how.

If I have to find the email address of the minister of communications herself, then you best believe I'll do it. I'm resilient and infinitely resourceful.

On the 1st of September 2017 a debit order from Telkom mobile, of R3463, went off from my Standard Bank cheque account. This immediately triggered me to call my bank, as I don't have anything with Telkom. They reversed the payment and said I should take it up with Telkom as they can't do anything else. On the 15th another R2500 debit order, also from Telkom, went off from my account. I've tried to sort it out calling the call centre, but it was a waste of time. You need to close off all accounts falsely opened using my banking details and ID, and immediately stop all debit orders. Telkom does not seem to have any control over who opens which sort of accounts with them, as long as there is an innocent hard working sucker paying the bill for some lazy parasite unwilling to work, and it seems Telkom staff are full supportive of this as you need a Telkom employee's assistance to do this. Get this sorted ASAFP...!

Good Morning

Please update your system and send me the letter before this is handed over to higher authorities

I am Cornelius Alwyn Smith id no [protected] I have a Telkom account listed on my itc account number [protected]

This is not my account correct your system and send me a email stating this is not my account it was a mistake from Telkom

I want this done today

You can phone me on [protected] or send me a email on [protected]@gmail.com

Since the 18th of June I have been asking Telkom to act on the form I cancelled to close my account. Why have a form if you aren't able to complete the action on it?

Stop debitting my account - the money is not due to you as you are not providing a service. In the real world this would be deemed as fraud!

I have received three different call log numbers and yet not one of them has been acted on. I have previously reported this same incident on this site and there has still not been any reaction, except another debit on my account.

Is there anyone working at Telkom that has a conscience?

I have contact their CEO separately and even he didn't respond. Really Telkom, is this the best service that you can provide?

I am a WiFi customer for over 6 years and I have had the worse experience with a network provider then anyone could have. You have again debited my account with R499 with no reason, explanation or cause. And no one gets back to me or tried to resolve this, from August already.

I have been trying to get to the bottom of this for months now and noone has the decency to respond to my emails and you keep debiting my account with odd amounts and I have no idea what they are.
And I keep loosing money that I need and am inconvenienced and my credit profile is being affected due to this nonsense from telkom...

What does someone have to do to get Some help? The above has been emails to Telkom...

Again my account got debited with 2 amounts this morning R799 and R199.. Where and what the hell is this?

To whom it may concern,

On the 11th of May 2017, I visited the Telkom Irene Mall branch after reviewing a special Telkom had, on a flyer.

The special said R899 per month, unlimited internet, 100mb/s including 5500Gig free movie streaming per month.

The consultant who assisted me went by the name of Bryan (who is now at the Menlyn branch in Pretoria). Bryan explained to me what the package consisted of and went online into the Telkom platform which showed the area in which I stayed LTE coverage for the product. The coverage concluded a rating of 92%.

My address: Harbor Road 126, Leusire Bay Estate, Erasmuspark, Pretoria.

On the 11th I completed all forms and on the 12th of May 2017, I visited the branch to pick up the router.

When I returned home I installed the router. With limited knowledge, I noticed the download speed was very slow. On the 13th I download an internet speed tester app which showed:

Download: 3.29Mbps

Later during the evening, the tester showed: Download: 0.24Mbps.

On the 14th I contacted Bryan via WhatsApp and informed him it was unacceptable and provided screenshots confirming my complaint (attached herein).

Bryan asked me to perform another speed test the evening at 20:00 which I did but the speed remained the same.

The following day I took the router back to the branch and met with Bryan who performed a test to see whether the device was working correctly (which it did).

I asked Bryan if they don't perhaps have a sort of signal booster. Bryan informed me they use to give a signal booster with the package but the boosters were finished. When asked how much such a booster will cost, Bryan informed me R2000.00. I was not happy with his reply and asked him to have a look for a booster because why should I pay for one if it is in actual fact part of the package.

After Bryan spoke with his manager, and another person by phone, Bryan went to the store in the rear of the branch and picked a booster. The booster was eventually given to me free of charge. However, the booster did not work when I returned home.

After several other attempts contacting Bryan for assistance as the internet even went off completely, Bryan informed me he submitted the issues to their complaints department - this was not the case.

Since June 2017, not one debit order went off my personal account. Even when I queried this, I had no response from Telkom.

On the 10th of August 2017, my fiance went to the branch at Irene and explained to them the internet was not working at all. The lady then informed my fiance the package I signed up for in a legal document did not exist anymore and was only 50Gig a month. My fiance was furious as we were not informed and it is in breach of contract, not to mention fraud.

The lady then lodged a complaint and informed my fiance she would receive a response within 7 working days. On Monday the 11th of September 2017 my fiance returned to Irene Mall, Telkom branch, to inquire why she has not received a reply from Telkom. My fiance was informed "we don't know why" and the lady lodged a second complaint onto the Telkom system. But, the lady then informed my fiance, Telkom sent a reply to the SIM card inside the router (my fiance queried this and asked how it was possible for someone to know if Telkom sent it to the router SIM) - no response.

Since Friday the 8th of September 2017 the internet has been off. Now Telkom says the account is in arrears, but when asked why we have not received any invoice or notice, or a response to two complaints. No response.

It is clear the contract I signed with Telkom was under false pretensions, fraudulent and the special already stopped - that is why they didn't want to initially give me a booster, but rather have me pay R2000.00 for a free item.

Telkom should be sued and with your assistance, I will gladly appreciate your support regarding this matter to the fullest extent.

Regards

Ghane Gordon

Every month i receive an e-mail from Telkom stating exactly the following " The Spend Limit for the above mentioned number was successfully adjusted as follows" and then at the end of the month i get an extra R10 or R20 on my account added.
Why would Telkom send me these kinds of messages, if i am in possession of the mentioned phone and never made the request as mentioned below.
I receive these notifications on a monthly basis and there is nothing i can do about it. I have tried to stop it at Telkom offices, but with no success.
Please stop doing these limit changes on my account. I have been having problems with telkom since my very first contract and i am forever sorry that i ever moved to Telkom.
I will be approaching the ombudsman for a full investigation.

Hello

I purchased an LTE contract on 27 07 2016 from the Gateway store. As the signals were not any better than the ADSL line already in existence I decided to terminate the contract within the cooling off period.

I was told that this will be done but the technician will have to install the antenna first to see if reception will improve. Any charges will be refunded if the service was not to my satisfaction.

After a period of wait and telephonic reminders a technician did do that. There was no improvement.

I was still being billed monthly.

I then approached them to cancel the contract as per original request.

This was not done despite numerous phone calls, as well as visits to the store.

It was finally done after a few months.

To date I have not received refund if the monthly chatges that were deducted.

Kindly assist.

Invoice number: [protected]
Contract [protected]
Finance Acc. [protected]
Billing ac. [protected]

Yours faithfully

Dr G Narainsamy

Cell: [protected]

Fault 1080CTK210817 for Service ID [protected]

The fault on the line [protected]) referenced above has been logged on the 21st August 2017.

The line and ADSL line have not been fixed up to this date.

The complaint has been followed up 4 times during the past 3 weeks.

This is unacceptable for a service that is paid for.

Your URGENT attention to the matter will be highly appreciated.

Line owner: Mrs EW Gous +[protected] [protected]@absamail.co.za