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Telkom SA SOC / bad service and internet connection/speed and the lack thereof...

South Africa

I have been having problems with my Internet speed for about a week now. Calling the customer care line does absolutely nothing. Either you wait for hours to talk to a consultant. If by some miracle someone actually answers the phone they can not help you and you are transfered to another call waiting line. I got to talk to someone on the 15th of February. They said that there is no signal and they would send me a log number that I can follow up. Well still waiting for that number. I have been to my local branch and they said that their hands are tied and they cant help me. They said I must call customer care. I told them that is useless and gave them reasons why and they just shrugged their shoulders and said thats just how it is.

Feb 17, 2019

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