SUBMIT A COMPLAINT

Telkom SA SOC / adsl line

Alberton, South Africa
Contact information:

Good day,

it is with great dismay and frustration to write this complaint to you.

We are in week 4 without the internet and after countless calls to your call centre and so many references and promises of a technician coming to sort it our we are were told on Tuesday that we need to re-apply for the ADSL to be under our name and only then we will be reconnected to the service that we’ve been paying for since December.

Your sales consultant had all documents and we signed up as a company when relocating to our new offices and after many follow ups, our telephone lines and ADSL lines(at least we thought is was ours then) were installed in November.

I’m confused as to who’s line have we been paying all along and how can we have had someone else’s line since December and why is it only cutting off now ? Siskazi Manjezi was our sales consultant and ensured us that everything was in order, Zelna Naude sent an email in November to inform us that the technician has been dispatched to install our ADSL line now I don’t know how we could be sitting on this problem 5 months after installations.

our business is stuck because of your incompitancy because we can not send or receive emails for almost 4 weeks now. I've called your call center everyday and almost every hour for the past 4 weeks but still no one is able to assist us with this issue. Our business relies on your internet connection to be able to liase with our clients and the past 4 weeks our business has been badly sabotaged by who ever mixed up the lines and unable to fix it now. We have 9 employees that are relying on their jobs to put bread on their table and if we loose our clients because of this unemployment figures will increase all thanks to your incompitancy.

Please fix this as a matter of urgency and connect our internet or cancel all your services and we will find them else were where they'll appreciate our business.

Sort our account and please stop mixing it with our home account because you've sent one technician to our home in Albertsdal and when we tell them that the problem is in our office in Brackenhurst and not our home they refuse to come to the office due to some procedure Telkom has laid down for them.

I look forward to your prompt response and solution to fix all this urgently.

Regards,

Se
May 11, 2017

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