Telkom SA SOC / adsl

Roodepoort, US

Due to an issue on Telkom side, my line has been down for two weeks. My major issue is the lack of service at any of the touch points telkom has to offer. They are aware of the issue and they will resolve. However when no one knows. It is with their "technical" teams, however where or who is attending to the matter no one know. FTTX please MTN/Vodacom. I will happily make the switch over even with an additional cost. For better service I am prepared to pay. Hopefully the issue in the Roodepoort area will be resolved this year still. At the current feedback rate and extremely poor customer service from the contact service where agent are basically it a post box. No skill what so ever. They just basic reference number checkers. That can be achieved using online fault check. What value does telkom want to offer there customers. True cheap does not mean good. And you get what you pay for. So with price reduce comes extremely useless service.

Mar 29, 2017

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