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Telkom / fraudulently blacklisted for contract cell phone

South Africa
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Telkom blacklisted me on ITC for a contract mobile phone I never bought. It was a case of identity theft. I have emailed them my affidavit, ID copy and proof of my address as they request but they still fail to email me the letter that proves that I don't owe them anything as I was impersonated. I have been trying to resolve this with them since 2012 with no success. The incident occurred in 2011. I call them every week but always get a story and no results. I am an engineer by profession but cannot get a job, buy a car or a house now because of this. The case no. for my complaint is [protected]. They've been telling me about the billing department this whole time but nothing is happening. I have never even lost my ID. The SAFPS says they cannot help me until I get this letter from Telkom. I cannot clear my name with ITC as well until I get this letter from Telkom.

St
Jul 05, 2016

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