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Teleflora Flowers / I will not use Teleflora again

United States
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2/09 ordered for the first time. Ordered on-line. After placing order was concerned about substitution policy as recipient has allergies, so called 800 number and CS rep said that as soon as florist was selected, florist would call me so I could determine if they were going to do any substitutions and if so what. Delivery was to be on 2/12/09. As of 2/12 no call received so I called 800 number to inquire as to why I had not been called by florist. Person who answered was very good at saying they were sorry but was totally inept at getting me an answer and told me that they were not allowed to give me the name of the florist so I could call them direct for an answer. I asked for a supervisor and was put on hold, finally after a 2 minute wait one of the supervisors came on the line, I relayed my problem, she checked and said order had been sent and no substitution. I am waiting to be able to speak with my sister to see if she received what I sent. I will not use Teleflora again.

Mo

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