Telecheck / Denied Return
I received a video game purchased at Wal-Mart for my birthday. I did not want this particular game so I took it to their store so I could return & exchange for a different one. They confirmed the still brand new & sealed game was purchased at Wal-Mart, but during the process they had to enter my driver license number & it denied the return request. They printed off a sheet saying I must have a bad check in their system. This I did not understand cause I have not had my own checking account for nearly 3 years & it was not maybe a month earlier I had brought back a computer monitor & exchanged it with no troubles. They gave me a number to call Telecheck which handles this stuff for them. I called them & went through 3 or 4 people all stated that according to their system I have not & do not owe Wal-Mart anything. However, I was then told by both Telecheck & Wal-Mart that they could not fix their system from saying I owe money even though I really don't & I would still not be able to return any items. DO WHAT? Their both telling me I don't owe anything & have done nothing wrong, but just because their system is messing up & saying otherwise I get same treatment as someone whom wrote bad checks to them? I admit at this point I told everyone how stupid this was & left, but here I sit nearly 2 weeks since that day & I have contacted both several times with same conclusion. This is the biggest load of crap I have ever been involved with. I don't understand why Wal-Mart wouldn't just let me exchange the game. Telecheck told them I did not owe anything & they confirmed the game was purchased at a Wal-Mart store. I'm trading one brand new game for another brand new game of the same exact price, how could there be a problem with that? I have not been so pissed off over a ordeal with a store ever in my life. I finally gave up on exchanging the game myself, my brother did it for me no problems. Sadly, I will have to always find someone else to return whatever items back to Wal-Mart for me unless they suddenly decide to think logically & really start actually caring about their consumers.
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