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National Association of Independent Landlords
reviews & complaints
National Association of Independent Landlords
reviews & complaints

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6 complaints
4 resolved 2 unresolved

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National Association of Independent Landlords reviews & complaints

National Association of Independent Landlords complaints 6

K
Feb 10, 2020

National Association of Independent Landlords - credit check

01/31/2020 I would not recommend this company at all they gave a completely inaccurate credit report of a perfectly eligible tenant. When she confronted the company they said they followed certain models and that's why they reported a score 40+ lower than what hers actually was. they did not give any transparency at all that her score was low because of one missed payment.

L
Jun 08, 2010

National Association of Independent Landlords - Stay away from these garbage people

They never replied my email inquiries. They never called me back as promised. They took rent from my tenant's account on June 1, but have not deposited it to my account as of today, June 8. When I...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Association of Independent Landlords - Terrible customer service

I agree with the other complaints about this company. I've used them for the past 5 years for credit report and screening for my one rental property. The last time I rented to a new tenant, they were...

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M
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Association of Independent Landlords - Charged for wrong product

As a landlord I have used this company for a number of years to provide credit screening for potential tenants. Their customer service has always been questionable, but now they have crossed the line...

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

National Association of Independent Landlords - Numerous failures to conduct the requested background checks

I have lost TWO potential tenants due to the lack of professionalism of this company. The first time the company didn't even bother to start the credit checks, so the couple decided to rent elsewhere.

The second time I placed SEVERAL phone calls to N.A.I.L to check on the status of the reports, due to the problems I experience earlier. The first time I was told that I would have the complete background report that same day (a Friday), but was only given a very brief report a few hours later - one that I had not even ordered. I called to explain that and was told that they had made a mistake and would have the complete report to me by the coming Monday.

Monday I called and was told that someone was working on it and I would have the report no later than Thursday. I left a message after hours on Thursday, since I had not received anything. By the following morning, Friday, I still hadn't received any information or even a return phone call. I called N.A.I.L and was told that the reports had NOT EVEN BEEN STARTED, despite my numerous calls.

I kept in contact with my potential tenants throughout the week long ordeal, letting them know that I was attempting to get the reports and should have them that day, then the following Monday, then that Thursday, and then Friday. By Friday, my potential tenants had enough and pulled their applications.

I now still have a house that sits empty on which I am paying the mortgage and utilities because this company DOES NOT DO IT'S JOB AS ADVERTISED. Please, do your self a favor and find another company. I know I will.

E
Mar 23, 2016

I agree 100%. I am a potential tenant who has a credit score of 801. I've waited 3.5 weeks for my potential landlords to get their report back from this company. I've called the landlord and each time they say they are still waiting. Three days ago, when I called the landlord again, she said that the company only sent back a partial report on me that did not include my credit score. She said everything else checked out, which is curious as my current employer and property manager told me that they haven't gotten any calls to verify my information. I used to work for Universal Background Screening and conducted pre-employment back ground checks for businesses. These background checks took anywhere from an hour to 3 days depending on if we were able to get a hold of the references and businesses in question. There is NO reason why my background check should take over 3 weeks, especially if they are just waiting for my credit score. I can go online right now and pull my credit in one minute. Because this process has taken over 3 weeks and I'm still waiting, I had to rescind my notice on my current house, cancel the carpet cleaner and put my friends on hold who were going to help me move. This is ridiculous and I would never ever use this business.

A
May 16, 2008
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

National Association of Independent Landlords - Identity

I am growing concerned about the NAIL as well. I just submitted all of the required information to set up an account with them and faxed in a copy of my drivers license, proof of ownership of my...

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