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National Association of Independent Landlords Customer Service Phone, Email, Contacts

National Association of Independent Landlords
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3.7 6 Complaints
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National Association of Independent Landlords Complaints 6

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7:55 pm EST

National Association of Independent Landlords credit check

01/31/2020 I would not recommend this company at all they gave a completely inaccurate credit report of a perfectly eligible tenant. When she confronted the company they said they followed certain models and that's why they reported a score 40+ lower than what hers actually was. they did not give any transparency at all that her score was low because of one missed payment.

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11:52 am EDT
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National Association of Independent Landlords Stay away from these garbage people

They never replied my email inquiries. They never called me back as promised. They took rent from my tenant's account on June 1, but have not deposited it to my account as of today, June 8. When I called yesterday, a girl told me she would check it and call me back, of course she never did. I called again, she said my money would be deposited yesterday, but of course it never was. I called this morning, I was told the samething by a guy named Ronnie - he would check it and call me back. I asked how long would it take him to call me back, he wouldn't say. I kept on asking, he said by the end of the day. Asked why it should take a whole day, He put me on hold. When they say they'll call you back, it's a designed way to get you off the phone. They delay the deposit to your bank and hold your money to cummulate interest in their bank. If you're considering using their service, stop right now and search for other reputable companies. There are more and more such services available. You have better use of your time than dealing with these garbage people.

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EEGGBB
US
Feb 20, 2014 10:33 am EST

I had the same experience. NAIL was a great company to use until two

years ago. Then service went downhill. I have been told that NAIL

has no obligation to furnish me with an accounting of my account.

Rent takes nearly a month to post after NAIL has collected it.

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6:41 pm EDT
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National Association of Independent Landlords Terrible customer service

I agree with the other complaints about this company. I've used them for the past 5 years for credit report and screening for my one rental property. The last time I rented to a new tenant, they were supposed to call the prior landlord for a reference and never did. I called and they said it would be "a few more days." Huh? To make one phone call? That they're charging me for? I could meanwhile lose a good tenant. Cancelled that service and made the call myself.

My next bad experience was when the credit reporting agencies tightened the requirements for who could receive a credit report (which I understand). I called to schedule the required on-site inspection. They wouldn't do it over the phone but directed me to an e-mail address that was never answered. Several weeks later, I called and was directed to a DIFFERENT e-mail addres. That was not answered, either. I give up and have no intention of renewing my "dues." As far as I can tell, this is a scam operation.

Does anyone know of similar (but more professional) firms?

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EEGGBB
US
Feb 20, 2014 10:29 am EST

I have used NAIL for several years. The past two years, the service has been unsatisfactory. My renters
are supposed to pay on the first of the month, are late on the third day, but payment is not posted to my account
until the 23rd day of the month. One payment did not post to my bank until a year had passed. Another payment
took an extra month to post. I asked NAIL to investigate.

I asked for an accounting. I received notice that NAIL is not obligated to give me an accounting.
Frankly, that is no way to do business. Steer clear of NAIL.

Is National Association of Independent Landlords Legit?

National Association of Independent Landlords earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: National Association of Independent Landlords stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights National Association of Independent Landlords's reputation as a trustworthy leader in their field. Customers can rely on National Association of Independent Landlords's services, assured they're dealing with a highly reputable and fully legitimate company.

A long registered date for nail-usa.com can be seen as a positive aspect for National Association of Independent Landlords as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of National Association of Independent Landlords's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Nail-usa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nail-usa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several users have reported concerns about the legitimacy of National Association of Independent Landlords as a job board or recruiter. We suggest that you proceed with caution when using this website and thoroughly research any job opportunities or offers before providing personal information.

Nail-usa.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from National Association of Independent Landlords.

However ComplaintsBoard has detected that:

  • Nail-usa.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The nail-usa.com may offer a niche product or service that is only of interest to a smaller audience.
  • National Association of Independent Landlords protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • National Association of Independent Landlords appears to provide lending services or information on their website. It is important to be cautious when using lending websites, as scams and fraudulent activities are common in the financial sector. To protect yourself, it is important to carefully review the terms and conditions of any loans or financing products, to only work with reputable lenders, and to avoid sharing sensitive personal information with any suspicious websites.
  • The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
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2:05 pm EDT
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As a landlord I have used this company for a number of years to provide credit screening for potential tenants. Their customer service has always been questionable, but now they have crossed the line to blatant disregard of their customers; at least this customer. As in the past, I faxed them a request for a credit report. 24 hours later, they had not...

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6:31 pm EDT
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National Association of Independent Landlords Numerous failures to conduct the requested background checks

I have lost TWO potential tenants due to the lack of professionalism of this company. The first time the company didn't even bother to start the credit checks, so the couple decided to rent elsewhere.

The second time I placed SEVERAL phone calls to N.A.I.L to check on the status of the reports, due to the problems I experience earlier. The first time I was told that I would have the complete background report that same day (a Friday), but was only given a very brief report a few hours later - one that I had not even ordered. I called to explain that and was told that they had made a mistake and would have the complete report to me by the coming Monday.

Monday I called and was told that someone was working on it and I would have the report no later than Thursday. I left a message after hours on Thursday, since I had not received anything. By the following morning, Friday, I still hadn't received any information or even a return phone call. I called N.A.I.L and was told that the reports had NOT EVEN BEEN STARTED, despite my numerous calls.

I kept in contact with my potential tenants throughout the week long ordeal, letting them know that I was attempting to get the reports and should have them that day, then the following Monday, then that Thursday, and then Friday. By Friday, my potential tenants had enough and pulled their applications.

I now still have a house that sits empty on which I am paying the mortgage and utilities because this company DOES NOT DO IT'S JOB AS ADVERTISED. Please, do your self a favor and find another company. I know I will.

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Electkra76
US
Mar 23, 2016 6:37 am EDT
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I agree 100%. I am a potential tenant who has a credit score of 801. I've waited 3.5 weeks for my potential landlords to get their report back from this company. I've called the landlord and each time they say they are still waiting. Three days ago, when I called the landlord again, she said that the company only sent back a partial report on me that did not include my credit score. She said everything else checked out, which is curious as my current employer and property manager told me that they haven't gotten any calls to verify my information. I used to work for Universal Background Screening and conducted pre-employment back ground checks for businesses. These background checks took anywhere from an hour to 3 days depending on if we were able to get a hold of the references and businesses in question. There is NO reason why my background check should take over 3 weeks, especially if they are just waiting for my credit score. I can go online right now and pull my credit in one minute. Because this process has taken over 3 weeks and I'm still waiting, I had to rescind my notice on my current house, cancel the carpet cleaner and put my friends on hold who were going to help me move. This is ridiculous and I would never ever use this business.

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6:13 am EDT
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I am growing concerned about the NAIL as well. I just submitted all of the required information to set up an account with them and faxed in a copy of my drivers license, proof of ownership of my rental property, and the first page of my phone bill per their request. I was told that I would receive a Prequalification Service Report for a tenant and included...

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Overview of National Association of Independent Landlords complaint handling

National Association of Independent Landlords reviews first appeared on Complaints Board on May 16, 2008. The latest review credit check was posted on Feb 10, 2020. The latest complaint Terrible customer service was resolved on Aug 15, 2009. National Association of Independent Landlords has an average consumer rating of 4 stars from 6 reviews. National Association of Independent Landlords has resolved 4 complaints.
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  1. National Association of Independent Landlords Contacts

  2. National Association of Independent Landlords phone numbers
    +1 (800) 352-3395
    +1 (800) 352-3395
    Click up if you have successfully reached National Association of Independent Landlords by calling +1 (800) 352-3395 phone number 0 0 users reported that they have successfully reached National Association of Independent Landlords by calling +1 (800) 352-3395 phone number Click down if you have unsuccessfully reached National Association of Independent Landlords by calling +1 (800) 352-3395 phone number 0 0 users reported that they have UNsuccessfully reached National Association of Independent Landlords by calling +1 (800) 352-3395 phone number
  3. National Association of Independent Landlords emails
  4. National Association of Independent Landlords address
    2029 Century Park E № 2880, Los Angeles, California, 90067, United States
  5. National Association of Independent Landlords social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
National Association of Independent Landlords Category
National Association of Independent Landlords is ranked 27 among 57 companies in the Credit and Debt Services category

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