The complaint has been investigated and
resolved to the customer's satisfactionResolved Telecheck — Denied Check
resolved to the customer's satisfaction
On December 13, 2010, I attempted to pay for an eye exam and glasses at our local Walmart. My check was denied by Telecheck. It took me several minutes to understand why the associate kept telling me the check had been refused as I have never had this experience before. I kept asking what was meant by "your check has been denied". The associate, of course, could not tell me why and could only give me a piece of paper with a phone number and a code for why the check was denied. This is the most embarrassing situation I believe I have ever been in. I cannot express in words the humiliation of this experience. I paid for the charges with a credit card, but upon calling Telecheck, it was determined that there had been a mistake on their part and incorrect information had been attached to my information. There is no excuse for a company to have as many complaints against them as Telecheck does. I have never written a bad check and do not intend to do so. I intend to boycott, as much as possible, any merchants who use Telecheck. The company caused me embarrassment in a town where I am known well by many people. There were people that I knew in the store at the time of this event and I am sure that Telecheck cannot contact each of them to tell them the mistake was Telecheck's not mine. When I return to pick up the glasses, I will ask if Telecheck corrected their mistake with Walmart. If not, I am considering contacting a lawyer about options concerning the mistakes that Telecheck made. I cannot be the only person who feels this way.