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Tata Motors / service and quality of product

ZA Review updated:

I have a tata telcoline. after 123, 000km the engine dropped a sleeve and the head cracked. upon askeing tata what to do, they offered me a new engine for r28, 000!!! I got an enging from a guy who rolled his vehicle. the engine and fitment cost r24, 000. this engine had just over 60, 000km. after another 65, 000 odkms, this engine suffered the same problem. tata would not assist, as this vehicle is not under warrantee anmore, and I did not service it at a tata agent, nevermind the fact that it was serviced, only for about half the price the agents charge for the exact same service. repairs on this vehicle haswill have cost me in access of r79, 000 over 3 years. that is 60, 07% of the vehicle's purchase price. tata would not offer any assistance, and their hands are clean of any blame. a friend of mine suffered the same problem after 73, 000km on a telcoline. another friend, who owned a tata 8 ton truck, experienced problems with the vehicle from the start, and was told the damage suffered was normal wear & tare, eventhough its unheard of of ball joint giving in after 18, 000km.
Their response was poor to requests for assistance - pretty much the same as they products & service.

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Comments

  • Kj
      Oct 27, 2013

    To,
    Tata Motors Ltd.

    Respected Sir,
    We are having 270 Tata Vehicles. Our work is progress on N.M.D.C Site Nagarnar(Chattisgarh)
    we are given 20lakh rupees bissness to running year in jaika automolible.
    We had send MH-12 CF-9149 vehicle for engine work and CG-17 H-2492 and CG-17 H-2507 for Bhogi
    Suspension work respectively in your Jaika Motors Ltd. Jagdalpur (Chattisgarh). There is a shortage of
    spare part availability for some days. Though we have paid all bill but, Jaika Motors are demanding for parking
    charges. We have clear all payment 2 months ago but, Jaika Motors not released our vehicles. That’s why
    we are suffering Rs.25, 000/ loss per day. Jaika Motors knows that very well so please, pay attention of towards
    our request.
    i we had taken 20 new vehicles in March 2011 from Jaika motors, in that 5 vehicle having Bhogi
    Suspension problem held. We have requested to Jaika Motors lot of times but they didn’t attend to us.
    In one case our vehicle No.MH-12 FC-6183 having engine problem. Jaika Motor fit Recon Engine in that vehicle
    but, it was failed and they did not respond on it. That’s why that vehicle is stand from last 1 year in a bad condition.
    So, our two vehicles are standing in Jaika Motors Jagdalpur(C.G) and we had clear all payment.
    In that two vehicles one is not ready.
    So, we are humbled requested to you that please pay attention to our request and give us a
    satisfy answer as soon as possible.


    Thanking You Yours Faithfully,

    FOR K.J. INFRASTRUCTURE PROJECTS (I)PVT.LTD
    cont no .
    Desai [protected]

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