Target
reviews and complaints

I am really pissed off with Target.com. I ordered 3 items as gifts on 12/7 and were due to be delivered by 12/15 and never came. What made me so angry was that they debited my account on 12/7 and never shipped the itemsss.saying it is in transit. They gave me an UPS tracking number...but UPS said that they never got the package. This is an old shipping trick in order to get your money and hold onto it until they are ready to give it back to you. Retailers are not supposed to debit your account until the shipment has actually been shipped..it is against the law to do otherwise. When I called for a refund they kept telling me it was in transit but could not tell me where the package was. I told them I wanted a refund and no longer wanted the items. To make a long story short, they never put the refund in the first time and when I called a second time they finally processed the refund..which I will not receive until 10 days from their notice. Meanwhile they have held my money from 12/7 and I will not receive a refund until approx. January 3rd. This money was supposed to be for Xmas gifts. I will never, never order anything from Target.com again...they are the worse and everyone that you speak to in in India.

I ordered a 32G iPod Touch on 12/16/10 for $259.99, paid $23.27 in sales tax, and $5.99 for shipping. The type of shipping was defined as UPS Mail Innovations Standard Shipping (3-5 business days). However, on 12/20/10 the item was transferred from UPS to the USPS and sent Standard shipping, which is technically Parcel Post and can take up to 15 business days.

During my 1 hour 30 minute waiting/hold/call with customer service at Target.com they only would offer to refund my money. There were several offers.

1. They could not guarantee the same price and would still charge me the same amount for shipping. Then I would have to wait another 15 days to see if it arrived. Not satisfactory.

2. They would refund the money and I could go into the store and pay the higher price. Not satisfactory.

3. The rep, Richard, said that he could refund to my Visa and re-order at the same price. I asked if they could process that with a next day delivery and not charge me for delivery fees due to the product not arriving on time, and not yet. This might have worked.

However, while I was on hold waiting for an answer to option 3, they contacted a US Postal worker and had them come on the line to explain that the delivery time was appropriate and that I should file a complaint if it did not arrive by 1/7/11. While the worker was on the phone with us, I asked them to explain the pricing for the weight of the product shipped (approx. 0.4 oz). Had it been shipped Priority Mail (2-3 days) it would have cost $4.90(ish).

The only answer I got was that they can refund my $5.99 for shipping, and hope that it arrives by 1/7/11 or I can file a complaint with the USPS.

I do not feel they met my needs as a customer. They should stand behind their offered claim to ship between 3-5 days. They also need to reconcile the difference between the naming of their shipping and charge for appropriate shipping times. They need to acknowledge what they consider Standard shipping, and what the post office considers "standard" shipping to ensure their customers receive items in a timely manner.

This was to be my daughter's Christmas gift, and I now have a very disappointed 15 year old who didn't receive her present from me. I understand a day or two, but since it's been so long due to their error on the shipping I feel they misrepresented themselves. In addition I have spent at least 2.5 hours on the phone with: Target.com and the USPS trying to locate an item that should have arrived at least 12 days ago.

Purchased a glass (made in India) Votive candle cup for Christmas. The first candle burned in it was a yankee candle votive. The cup exploded while lit shooting glass shards across the room and spilling hot wax.I never leave candles burning unattended but was nearly shot by glass. Never had a glass cup like this do that? The candle was burning regularly and had not moved toward the side or anything. Very strange but scary. It had a mercury glass surface on the inside and may have caused the heat to focus in one area? I'm not sure but if you bought one beware! No. on bottom is [protected] ID 190492-JG.

I bought a 2 year "Replacement Warranty" when I purchased a Nintendo DS Lite for my grandson about a year ago. I bought the plan against my better judgement but I asked all of the right questions like what it covered, could I bring it to the store, etc...Anyway, so I take it to the store I bought it at and they give me the phone to call Nintendo, , , "WHAT"...of course they won't replace it they want me to send it in to them and they want to charge me $50 plus shipping because they are telling me without looking at it that there must have been physical damage to it (impressive I thought)...so I storm out of the Target and tell them I will never shop there again (and I won't) and I go home and call the Target Warranty center and this guy tells me that in the first year of the plan the item is actually covered by the Nintendo warranty but if I just wait a few days until the manufacture warranty is off I can call Target back and they will just send me a gift card in the amount of the purchase...which was of course BS as I just called them and they want me to shop it to Nintendo. What a joke! The replacement plan was 15% of the cost of the item and they want me to pay to have it fixed...What is replacement about that?

Don't go to target. The managers don't care about customers
Only if they are loaded and are high profile people. I had
Some bad experiences in a target where a tv actress tried to kick me
Out of the store because I knew who she was (I sure don't
Like her). I complained about her to a store manager and
He didn't do anything to help me, he took the girl's side
Instead. I can't believe target takes sides with the rich
And the celebrities and don't help average people. Besides, they don't
Even have security people anywhere either.

I have been a snowplower for 20 years. Obviously with the economy the way it is, people like landscapers/snowplowers get laid off and need help providing for their families over the holidays. I got a job through a temp agency at Target distribution center. They promise 32 hours a week, Thursday 6-4, Friday 6-4, Saturday 6-6. The only week I got the three days of work was over Thanksgiving. Gee, did'nt see that coming, but never the less it was a pay check. The temps do ALL the physical labor. I worked in a few different areas. I unloaded semi trailers by hand so they could save room by not using pallets. But mostly I worked in an area where you put heavy boxes and products onto conveyors and they go elsewhere in the facillity. The products weigh anywhere from about 5 ounces to 100 pounds. This isnt new to me being a landscaper. But when the temps are doing all the heavy lifting while the actual Target employees do hardly anything. I would be so sore at the end of my shift I could hardly move. I worked on Thursday 12/09/2010 and that night we got 1-3 inches of snow that night. I got through plowing at 4:30 and went to Target for my Friday shift at 6:00. I went on break at 9:30. When I returned, I was told I look tired and I've become a safty hazzard. The department manager then told me that he was watching me work and I'm not at 100% but rather 90% compared to how I usually work for him. I told him I will try harder and I'm sorry. He told me that he would like me to go home and get some sleep and return the next day. Then escorted me to the front of the building. When I get home however, there is a message from the temp agency stating I was not to return. Target told the agency I could not have a second job and they did not want me to return, and the temp agency told me it was my fault for telling them I was plowing. In fact, I had actually emptied 5 more carts by my break than I did the day before. I've only gotten praise for my work and reliabillity, and think that I should have got a second chance. Now the temp agency is also mad at me, and I may be loosing my unemployment due to getting fired from a job. The temps make $11.00 per hour while the Target employees make from $16.00 to $30.00 to do less work and yell at us all day. I think Target should be ashamed of themselves! The only reason I'm doing this is someone needs to protect people like me who want to be in a fair work environment. It's not about the money, but the fact that a company the size of Target can get away with stuff like this and think that nobody will do anything about it. If anyone reads this, PLEASE do your shopping somewhere else! Tell Target that honest, hard working people wont tolerate it. Joel

Two of my recent orders placed on target.com during Black Friday sales were cancelled more than a week after placing the orders, allegedly because "cannot find product available". What does this mean? How can a online vendor not have product available, while taking credit card numbers and orders? I'm not ever buying from target.com again!

I just went to a Target store in Oakdale, MN, where i saw a new video game (Super Mario All-Stars: Limited Edition) priced and on the shelf. When I went to purchase the product, the cash register had what Target calls a "hard block" on the product, which means they cannot sell the product. Turns out that the product's official release date is the 12th, and cannot sell it until then. Yet a Target employee put it out and priced it, and when I saw it, knowing how much my daughter wanted such a thing (I did not know it existed), of course I attempted to purchase it. But Target has refused to sell. Does Target corporation have any obligation to sell product that they display, price and obviously have in stock? I had the same thing happen to me with the Bourne movie trilogy a couple of years ago.

i have worked for the Target Store in Rogers, Ar. since 11-2009. I went to work today and was terminated for suposedly saying something that I didn't say! what Charity Givens told them I said was the f-bomb in front of her and Chuck Simmons (our store manager) last tuesday! Now if I would have said this in front of our store manager, then why wait a week to fire me! Charity Givens is the one that needs to be terminated! If Target would investigate her, they would find that they are paying her 13.00 an hour to sit on her butt and do nothing! She is the type of person who wants her fellow team members to kiss her butt! She even buys alcohol for the minor team members for doing her favors! She has a bad habhit of talking about those she works with to other people! She is a team lead over Starbucks and has spoke very badly and spreads rumors about everybody else. As a team lead, she does not have the right to talk about other team members to other team members, etc. I feel she only has the right to talk to other management about problems with her team members! She does not do this! She has talked to me about other team members she was going to get fired, wrote up, etc. This is not right! Chuck, the store manager is her best friend, and in his eyes she can do no wrong! If Charity likes a person, then they don't have to worry about their jobs, but because I don't kiss her butt, I lost mine! The whole management team needs to be overhauled in this store! This store is less than 2 yrs old, and isn't in the green! And it will never be in the green, until they get new managment! I also have to complain, because my job title was cart attendant. They moved me to Target Cafe and never gave me cafe pay! I should have been mking almost a dollar more per hour! I was making 7.60 and the new cafe team members were started out at 8.00-to 8.50 an hour! Please Target investigate this store! you will find some deep dark secrets of wrong doing this I promise!

As a longtime shopper of Walmart, I began shopping at Target only within the last year, not only because the are located directly across the street from my employer, but mainly because they finally started price matching competitor's ads. Last December, I purchased an IPod Touch for my 17 year olds birthday. The salesperson asked if I needed the Proctection Plan "in case anything happens to it". I normally don't purchase the additional warranty because my kids either lose or have forgotten about whatever it is, long before it gets broken. But this time I bought it "just in case." Well, 3 days later the screen cracks. I called the number for the Protection Plan and they directed me to the manufacturer. Apple denied the claim because the IPod had "physical damage". Well I called Target back and they told me that the Protection Plan only extends Apple's manufacturer's warranty and if Apple has denied the claim, then they won't cover it either. Also, the 2-year warranty takes effect as soon as you purchase it and it runs concurrent with the manufacturer's warranty. So, the 1st year of the Protection Plan warranty is used with the manufacturer's warranty and you only have one year left after that. The kicker is after I spoke the employee in the Protection Plan department, I went to the Target Store and the Customer Service Manager had the nerve to tell me I should have read the guidelines of the Plan before I bought it, but when I asked her what the plan covered, she admitted that she really didn't know, but they will not replace or repair the IPod, nor will they refund the purchase price of the Replacement Plan. I will never buy anything else from Target and will tell everyone I know to do the same.

I travelled from Chatham, Ontario to Detroit at midnight Black Frday morning and stood in line outside at the Target store in the freezing cold waiting for over 4 hours for the store to open for their Black Friday specials. I was there to purchase a 40" Westinghouse LCD HDTV for $298. When the doors opened, everybody ran in like a bat outta hell straight for the Tv's. I have no problem waiting my turn but with all the pushing, grabbing, yelling and screaming, I did not get what I was patiently waiting for. My problem is, everyone that did get the Tv's were the ones in lne behind me. Most of them got there minutes before it opened. Target should have given the people that were waiting first outside in line tickets so they were guarenteed to get what they were waiting outside for instead of just opening up their doors and giving everybody a free for all. I am terrible disappointed and pretty pissed off at the way Target handled their Black Friday sale. Apparently, they really don't care about their loyal customers and not only did I not get what I drove 1 1/2 hrs for, I had to go elsewhere and spend double the price and woke up the next day with a terrible cold. I was 10th in line and it was 1 per person and they had 40 in stock. I'm hoping Target will read this and show some customer service and do something for me as I am an unsatisfied customer.

I recently mailed a payment to Target to pay off my balance, so that we could use the available funds to do our Christmas shopping while taking advantage of their "5% discount when using the card" The payment was electronically debited from my checking account on the 11th, but the funds still are not available on the card. When I first spoke with Target, they stated that it was because my bank did not release the funds to them. I called my bank and they promptly stated that was not the case, since the funds were removed from my account already. I called back Target only to get the run-around and finally I demanded to talk to a supervisor. This was the statement that was given to me "It is Target's policy, that we can, at anytime, take a payment and hold it for an undisclosed amount of time, for no reason or recourse." She also stated, that me submitting proof that the funds have cleared my account would not help, and that there was nothing they could do to expedite the posting of the payment. THAT IS $1000 of MY money that has been UNAVAILABLE TO ME FOR OVER A WEEK, that I can't use for holiday shopping because they won't post it to the account. If I KNEW that was going to happen, I never would have paid off the card, and would have just used the money to buy things directly. THE SAD PART IS, my husband actually works for Target and THEY STILL treated us like crap. WORSE CUSTOMER SERVICE EVER! WORST EXCUSES EVER! AND IF THEY DONT POST IT BY BLACK FRIDAY, IM GUNNA BE EVEN MORE PISSED!

You don't find the refund policy on your Target receipt and do you know why ? This is because Target does not want you to know (and even on their website they don't spell it out in full). If you shop at any reputable store, you can get the store credit for the price you paid. This is not the case when it comes to Target. I paid $55 for several products which I brought back for the exchange 120 days instead of 90. They did not mention a word that I was loosing $$ when they processed the transaction. I got back below $44 on it as the credit. I had the receipt showing the amount of purchase and their return policy make all receipt as "expired". Too bad i did not charge it on my credit card because I would have disputed the transaction right away. Needless to say, I would make Target pay for $12 - I can promise you that

I have shopped for years at this Target store as it is one of the limited choices we have in Jacksonville, NC. I have experienced bad service and attitude from a lot of the employees and overcharges at the register but this last experience really takes the cake. I had recently received a letter from Target stating that my Target card qualified me for 5% discount on all purchases made with my card. However when I went to use the card it was now closed due to inactivity. I decided to go ahead and get another card and went with the Target Red Debit card since I usually like to use cash. The cashier told me it was just like using a check or my own debit card and that the funds would just be transferred from my bank account. That sounded pretty good as I debit anyway and now I would get a 5% discount. I proceeded to make a $200 purchase that first day and when I received the debit card in the mail a week later, I went to the store and made another purchase for almost $200 again. The cashier at that time helped me locate a piggy bank that my son had been looking for so I proceeded back into the store to purchase it. That made my second transaction of the day. I went home but my daughter requested pain medication so I went back to the Target and got a basket of goods totaling about $40. Upon trying to use the debit card I was declined which totally threw me. I tried to ask the cashier what could be the problem since I had just used it but she smirked at me, shrugged her shoulders, and said there was nothing she could do to help me figure out what happened. I asked if the service desk would be able to help but she just shrugged her shoulders again and said I could try. The customers behind me were staring, the cashier was still smirking, and I was getting worried that my card and bank account had been tampered with. I quickly paid with my regular debit card which went through with no problem at all and rushed home to call the Target Debit card 1-888 number. I waited on hold for a while, explained my situation, and quickly got transferred to another division. I again waited a while and was finally greeted by an Indian lady who kept repeating the transactions I had completed during the day and that I had too many transactions and I had to wait a few days until the transactions cleared the system. What?! Who ever heard of a debit card that would only work twice every few days? When I asked her for details about how many transactions were allowed per how many days, she claimed that there was no way of knowing. I pointed out that the debit card was basically worthless than if I couldn't depend on using it and that I would never have signed up for a Target Debit card if I had known that it wasn't usable and that there would be not discount available. She said there was no way to know any details in order to clarify use of the card and when I asked to speak to someone who would know the details of the Target Red card, she said there was nobody who knew. I was flabbergasted! I asked her if she truly meant that Target offered a card without disclosing details to its consumers and she again reiterated that there was no way to know what kind of system the Target store had and that it would be dependant on several factors whether I would be able to use the Target Debit card on any given day but she didn't know what those factors are. I asked her if there was anybody at all I could speak with that could help me unravel the mysteries and she referred me to the 1-888 number I originally called. I pointed out that I had called that number and they transferred me to her since they said they couldn't help me but she kept saying I had to talk to them again. I asked her to transfer me back which she said she could but after waiting a while she said she couldn't transfer me at all and she hurriedly put me on hold listening to music before I could say anything. When I realized that she had left me hanging, I hung up and went through the whole rigamarole of the Target phone line and ended up with another Target associate finally. She cheerily explained that Target didn't "know" me and that they would limit my transactions until they did. When I asked her the time frame they would need to get to "know" me she said she didn't know and that I would have to use some other form of payment. I pointed out that the purpose of getting the card was to receive the 5% discount which their denials effectivedly canceled and she shrugged that off as unimportant. I pointed out that I had needlessly endured public humiliation due to their unpublished policies and she shrugged that off too. I finally pointed out that it seemed like a case of "bait and switch" since Target advertised a 5% discount if you used their Red Card but then they had these hidden policies that prevented you from using the card or receiving the discount you had bargained for. Instead you made purchases thinking you were getting the discount only to be denied the discount and instead receive a heaping dose of humiliation and condescending attitude from the cashier. She shrugged me off again but did throw me a bone by saying she would bring that issue up at her leadership meeting...hm, thanks for the help? I wrote to the Target customer service help email and received a message from another cheery Target associate who told me I needed to call this number, yep, you guessed it, the 1-888 number that I had been dealing with already! Um, thanks for the help again? I think that Target has been reduced to a scamming store if they are reduced to tricking customers with false advertised discounts and then brushing them off when they ask for help or clarification of policies. I am writing a letter to corporate officials and if I don't receive any response then I will definitely take my shopping elsewhere and advise others to do the same.

I tried to buy some cough syrup and was asked for my ID so they can swipe it and record my name and address. When I informed her that this cough sryup is not on the list that requires my information they said they know that but know want for all cold medicine. So now the other day I was with my husband and he tried to buy a a twelve pack of Bud Light and was asked for his ID.(he is 57 and is all gray) So he pulled out his ID and she wanted to swipe it and he would not let her. I called the target and asked what they are doing with the info for both items and they said they do not store the info. Why do they get to have my info on my licence when I am buying legal items and there is no law that says they have to swipe me drive licence. I no longer by these two items at Target.

Several years ago I had Target Exterminators come out and exterminate our home of honeybees which were living in a wall in our house. I was originally told that they would be able get rid of them. They came out and sprayed repeatedly and failed repeatedly. After calling several times a Target employee finally told me that honeybees were unable to be exterminated because they are an endangered species and that it was therefore illegal to try and kill them. Target took payment for a job they knew couldn't be solved by their methods and then proceeded to get rid of me by informing me that they had been doing something that they shouldn't have been doing to start with!

Okay so because I was banned from walmart for stealing I went to target right but like I told the security guard at walmart I stole because my dad did not give me allowence because I stole a ds from zachary my friend and sold it to a gameshop. Then my dad bought him the better dsi and told me till I paid it off I would not get an allowence then I saw these deck of cards I really wanted but they were on sale and I had zero dollars so shoplifted them and the unfair serucity guard said I was banned fromtargetfor a year, this is nt fair because I stold twice from walmart and was banned the first time three months and the second time six making a total of nine months for more expeniive items for twi times stealing and I only stole from target once. They just don't like me.

On 10-13-2010 at approximately 6:00 p.m. I was in the Target store in San Bernardino, CA. While waiting to conduct by business, I witnessed an exchange between an African-American, female security guard and a young man. The young man was attempting to purchase items needed to participate in the Cal-Works Program. He was told that this transaction must be done before 5:00 p.m. He asked to speak with a supervisor or manager. Instead of calling the supervisor or manager, security was called. The Black female security officer approached the young man and said"### you and your mother". She then called a male security officer, who immediately got in the young man's face, talking very rudely. This all happened for no apparent reason, as the young man was polite and instigated no trouble. Your security officers apparently have control issues and are abusing what authority they think they have. These type of employees are a liability to Target. I don't know if Target has had any problems in the past, but someone will come along, who can afford an attorney and cause legal problems for these to ignorant individuals.

I placed on order on Sept 24, 2010 with approximately 7 items from which 1 item shipped out the following day. Upon checking the order status I realized 2 items became out-of-stock. So I removed these items from my order and placed a second order for another item on the 28th of Sept which shipped out the following day. At this point my first order, now with 4 items remaining hadn't shipped out yet. When I inquired I was told the order was 'stuck' in their system and could not be reach, found, or anything. So I canceled the order and placed a second order with these 4 items on the 29th of Sept. Since this second order has been placed it has now reached the Shipping Processing stage however, it hasn't actually been shipped as yet. When I inquired again about my order, I was told it was AGAIN 'stuck' in their system; it cannot be reached, accessed, canceled, or fast-tracked. And I cannot cancel the same because it's now in the Shipping processing stage. I wrote to Target's Customer service dept on the 28th, 29th, and 30th of Sept, and on the 1st of October. I even called their Customer service dept on the 1st, 2nd, 3rd, 4th and 5th of October and spoke to about 7 different agents. NONE were able to tell me what is the status of my order other than its still 'STUCK' in their system and there is nothing they nor I can do about it. I have called to request they cancel the order completely, that cannot be done.

In essence, my order first placed on the 24th of September and placed again on the 29th of September is 'stuck' somewhere in the Target universe; I'm being charged for these items and they haven't shipped them as yet. Like I said, I've written to them, and called them more than 4 times with no progress. I loved shopping with Target, and based on the fact that my other orders have been shipped obviously nothing is wrong on my part. Anything wrong with this particular order is their fault and they wont give me any information on the problem, on the items, or the status of my order or when it will actually be shipped. It has been at least 7 working days since I placed my order and it still hasnt shipped.

Thank you for the rapid response. I appreciate the time and effort that were given to me during the interviewing process. However, I do feel strong that discrimination was involved in this process. I have a family member who also works at this store. I know in my heart the decision not to hire me was not basis on my experiences but rather on the interviewer’s feeling toward my daughter. There has been an unsettling friction between Monica and my daughter and she let her personal feelings interfere with her professional judgment.

I knew Target gave three (3) interviews if there was a possibilities of employment. When I asked when Target would be in contact with me again - Monica automatically stated "a decision will be made and you will know something by the beginning of next week." I asked if the other person who interviewed me would be a part of the decision process, and she said yes. At that moment, I knew I did not have the job. Monica's mind was made up the minute she saw my name. Thanks for taking the time to read my concern, and at this point I am very thankful I was not hired by Target because if this is a reflection of equal equality, and how your management team response professionally, your problems are going to get bigger. Young, untrained managers with personalities disorders should receive more training, and should be analyzes as to how strong they are when it comes to conflict and resolutions. (I have a full-time job, so I am not bitter because of this -- it's just sad to know this type of practice could possibly be destroying someone else live that really needs employment.) In the future you could possibly see people who are treated with such unprofessionalism do something to correct this problem legally. However I can say this, there was one very strong leader on the interview team who should leadership skills, commitment, dedication, and she has history and a foundation with Target. Shauna, she was well seasoned, and she knew what she was doing. She was not a person whohad "just got a job to have one, until something came along better." She actually cared and you could see it every action she took. A copy of this email has also been forward to the corporate office just in case Monica gets this email, and tries to delete it.

Thanks
Robin