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Takealotpoor service delivery

I placed an order with Take-a-lot and was advised that my parcel was out for delivery that morning.

I then receive a text message advising me that my parcel could not be delivered with no explanation.

I then logon to track my parcel and find no communication advising me or a concern or a delay.

I then had to call the call centre to speak to a not so happy call centre agent who was not eager to help.

I was advised that due to no drivers being available that my parcel would no longer be delivered today.

No other specifics were given, no call from Take-a-lot was received saying we are sorry.

I just think its shocking that a customer needs to follow up on an order and that Take-a-lot doesn't care to apologise or even inform the customer that the error is on their part.

My reference number for the call is 7274541 the order number is [protected].

I feel very let down and disappointed.

Ci
Dec 04, 2018

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