Taco Bell
reviews and complaints

Emailed this to the Taco Bell Customer Service Department today:

Issue #1: rice in a a Beef Fiesta Taco Salad is nasty; I usually remember to request "no rice" but today I forgot. It appears that rice is cheaper right now than lettuce, because there was a bunch of rice, and not even a handful of lettuce.

Issue #2: The tortilla shell/bowl is obviously smaller, both in diameter and in depth. Ergo, less meal in the bowl. I guess this store hasn't run out of the big clamshell to-go boxes yet. This poor little salad floated all over the place in its plastic swimming pool. In addition to going to the smaller clamshells so we poor customers are fooled into thinking nothing has changed, how about going a little green? Maybe a carboard to-go box that fits the product, instead of the extra 2 inches of plastic that towers over the poor salad?

Issue #3: The little red tortilla strips used to be provided in a separate container; now the salad comes with a few of the strips sprinkled on the salad, whether the customer wants them or not. I happen to like them; however, by delivering the salad with the strips already on it, you accomplish 2 things; you get to cut back on the amount & save a fraction of a penny, but they are soggy after sitting on the salad for a few minutes.

Issue #4: The amount of guacamole received in a portion control cup has (sadly) always varied by the time of the day, the employee assigned to the task, and the attitude of said employee, but the price gouge was always a quarter; today, I got an estimated tablespoon of guacamole, but the price has risen to 30 cents.

In our current economy, do you think it's wise to drive away your current customer base by lowering quality & raising prices? I've been eating at your chain of restaurants in several different states over the past 30 years. I have a restaurant within walking distance of my office now, and had a habit of eating there a couple of times a week, sometimes with my son (he always orders twice what I do). I have grown less satisfied over the past year, and find that I now eat there maybe once a month. Did you really mean for that to happen? Did you really think that your regular customers wouldn't notice?

*******Doubtful I'll get an answer to this, but it was nice to vent just the same.*****

It is very unfortunate and frustrating for me for whatever happened
yesterday. Guys, I went to taco bell (unit no- 021552, Newport mall NJ)
and I ordered for Maxican Pizza and Cheese Quesadilla( everything no
meat). They provided me Chicken food. I went to manager for this and Manager name is
Stella. She was so rude .she t...hrow it in garbadge and were not even wanted
listen me. I bought the chicken packet with me for proof. This is
unacceptable. Even I contacted Tacobell too but no answer. I have
receipt too.

i went thru thw drive thru at gatesville taco bell and this woman took my money her name tag said carmella well she proceeded to take my money and while she was getting my drink i saw her pulling out her nose ring and cleaning it off and then she replaced it back in her nose and she then made my drink i have talked to manager his name is ron but he really didnt make an effort to say he was sorry and that he would fix the problems so then i left and the next day i came back and she was there again and she just looked at me and started rolling her eyes so i drove off and went in and i asked to speak to a manager and this lady told me he wasnt there and she was manager in charge i asked her name and she said cindy so i told her my story and that i didnt appreciate what had happened and she looked at me and smiled and said yea iam sorry and they are training this girl to be a manager but she never once said she was sorry or nothing i love taco bell food but as long as they have people like this working there i will no longer eat there i just feel bad for how many costumers expierence what i have and the managers there just dont seem like they really care either.

After being a very frequent customer for over 30 years (yes, that's right), I am crossing Taco Bell off the list! I remember when this chain first came to our area and--although a more limited menu--the food was exceptionally good, especially for the price.

I find their 'new' menu virtually inedible. As if Pepsi wasn't making enough profit, they've really cheapened their menu items to make a few cents more. The beans now are like eating watered down lard with a few beans in the mix. Doesn't even taste like refried beans. And don't you love the new double folded ends on the burritos--less filling and nothing but a mouthful of tortilla--which speaking of that is usually hard and tasteless. The tacos--ha!--you're lucky to get more than a pinch of meat and lettuce, let alone the cheese is so sparse you could count the shreds.

This also seems to be a standard lack of quality across the country. Others I've talked to in other parts of the country agree that Taco Bell has really gone downhill.

I could go on and on. Rather, I've decided to quit visiting the place altogether. That's corporate America--"screw the customer, more profit for us". Not this time.

visited taco bell drive thru on october 23, 2009 at 12;49 am and ordered $33.33 worth of food {4 bean burritos, 6 soft tacos, 1 mexican pizza, 1 bf burrito supreme, 1 cheese rollup, 5 soft taco supremes +sour cream + tomatos, 1 cheesey bean & rice burrito, 2 steak soft tacos +sour, and 1 medium pepsi.} and once I got home {2 miles away!} I went to feed my kids so they could go to bed for school I realized over half my food wasnt in my bag. that taco bells phone kept going to a fax mechine so I had to load my kids back up and drive 2 miles back up to taco bell and argue with your employees that half my food wasnt in my bag! I was missing 3 soft taco supremes, 1 cheese rollup, 1 burrito supreme, 2 steak soft tacos, and my mexican pizza. they wouldnt replace my cold food for hot food they was rude mean and I wouldnt recamend this resterant to a dog! Thats about $17.00 or more to have to return to the resterant to have 1 of your employees to be mean and rude! and to have to FEED MY CHILDREN COLD NASTY FOOD! WILL YOU PLEASE TAKE CARE OFR THIS PROBLEM?!

On my first ever trip through a Taco Bell drive-through, I ended up paying more than $50 for a single burrito.

The attendant handed me the burrito and a credit card receipt for $3.78. But when I checked my account, he had also run two additional charges in the neighborhood of $24.75 each.

I called the store and was told the assistant manager on duty was "too busy" to talk to me. When I suggested the person take my number and return my call, he hung up.

I called the Taco Bell Feedback line and the corporate offices, both of which told me I would hear from the regional manager within a few days.

The next day I went to the store and spoke to the manager, giving he both the original receipt and a copy of my bank statement showing the additional charges. I also told her that according to Visa, the charges had all been run within a two-minute period.

She took the documents, and told me she would get back to me.

To her credit, she called later in the day and offered me a refund of the overcharges. A little over a week later, I received a call from the regional manager telling me they had investigated and have video of the night manager making the illegal swipes. He has been fired and the company plans to prosecute.

Although generally pleased with the outcome, I would note that Taco Bell did nothing to compensate for the hours I spent tracking this down and the mileage returning to their store.

Consider this post as a warning to check credit card statements carefully.

I took my two toddler daughters to taco bell for lunch on Friday September 14, 2017, when we arrived back home, I found a used disposable razor in the kids meal bag, so I called taco bell corporate headquarters and of course received a friendly "I'm sorry ma'am"...Took the food back to the store accompanied by a local law enforcer and and once again received a friendly "I'm sorry". The funny thing is that the woman at headquarters made it very clear that razors in the kids meal bags is not standard procedure! Well I would hope not...I was never offered my money back but they were pretty worried about getting their hands on the bag of food that contained the razor! I think it sucks that I can't even take my babies for lunch without worrying about some pshyco putting crap like that in my child's kids meal bag!

We went to Taco Bell throught the drive through and ordered a Strawberry Fruitista. After leaving the drive through I realized that it was a strawberry and pina colada which I didn't want. My husband parked the car and went in. They told him that it would be 2 minutes because they had to defrost the machine. He stood there for 12 minutes and ignored him. He finally asked for his money back. I think that they gave me the pina colada thinking that I wouldn't care.

Today my family stopped at Taco Bell for lunch. The cashier was making my change and the manager caame up to help her. While we are all there several employees came up and this one young girl was showing them pictures on her cell phone, bad enough, but, the girl was WAY over weight and her shirt liked about 3 inches (or more) meeting the top of her pants. It was gross. I ask the manager (if she was the manager) she said yes, I said the young lady needs to pull her shirt down or her pants up, it is very unapealing to see in an eating place. The manager says, very hateful, she doesn't have a belt and she is doing the best she can do! The best she could have done was stay in the back where her job was.
When we left, she happened to be out side and she comes up to me, she says " I am sorry you don't think I am doing a good job" I say to her, it isn't whatever your job is, but the fact you need to cover yourself up. She says, well, you didn't have to embarres me in front of all those people. I didn't say it which I should have, if you hadn't been in front exposing all that skin you wouldn't have been embarresed. This happened Mon. July 270-09 at 1:30 p.m.

I visited the Taco Bell on State Street in Saginaw Michigan on Friday night June 26th at approximatly 7:53 p.m. The floor and surrounding area's of the food work stations were filthy, the floor was so dirty you couldn't tell in spots what color it was. While waiting for my food I observced an employee (the one who filled my order) throw a container of hard taco shells toward a trash can and they landed on the floor, no -one swept them up or picked them up they stayed where they were. I also observed the manager and another employee who were working the drive-thru side throw wrappers on the floor that also went left where they were.I almost told them to keep their food. I also know from having worked fast food when I was young you cannot have a garbage can by a work station, which by the way there was, thats where I believe the taco shells were suppose to go.I have instructed my husband that if he becomes ill to make sure he tells me, that store was not as clean as it should be, I have gone to that particular taco bell for years and have NEVER seen it so filthy dirty. Oh and the employee that filled my order forgot my tostado so I had to wait even longer. (there was only that young man working the inside order side, I in a way felt sorry for him, no one was helping him)

Thank You for Your Time

Patricia Pennington
4670 Berrywood W.
Saginaw Mi 48603
e-mail address [protected]@att.net

In the Drive Thru, I ordered 2 chalupas with no sour cream and no tomatos. She repeated the order back and of course when I got home there were tomatos and sour cream. At $2.50 a Chalupa, this is an expensive mistake. It doesn't help calling because they either don't speak English, or they just tell you to bring the order back in with the receipt, well my receipt didn't say no sour cream, no tomatos - and I'm not going to drive back and let the rest of the food get cold in the meantime. This is so irritating! If they hired people that can speak and understand ENGLISH, it would eliminate these careless mistakes. Everytime my kids ask for Taco Bell, I talk them into Del Taco instead just because Taco Bell can never get the order right. It's kinda hard to open up every food item to make sure it's correct while still in the drive thru!

The food problems are escallating in poor performance salads with little on them tacos with little or nothing on them tequitos with hot suce on them when in the past they have been good, staff not upfront and customers building up and staff looking like what and not waiting on the customer, condiments and napkins totally empty, drink station in disaray and not stocked, tea is out quite alot this is the only thing I can drink, the condition of lobby is poor lighting cieling tiles look bad and employees are eating at tables and leaving personal items on them. This is not a way to run this establishment. this is the way to run off business.

This is a new one. My struggling college student son parked in the Taco Bell parking lot to eat lunch and then went across the street to the Kansas City Royal baseball game. Even though there are no parking signs, they did not even notice. When they got back his car had been towed, which okay was legal I guess, but they didn't just tow it to the nearest tow company, no they went an hour away to Associated Impound which the corporate office has an agreement with. This was so far that it cost my son $205.00. Now tell me they do not have a scam going here between Taco Bell and the tow company which looks like it is just in someone's back yard. They could have towed to the nearest tow lot which was about 10 miles away but no, they towed about 30 miles away. My son had just gotten home from college, got a job and got his first paycheck today and it cost him more than his entire paycheck to pay for this tow. To me this is a totally cruel, illegal scam they have going between the two of them. I will never, ever go to another Taco Bell, their food is crap anyway, again and I will be sure everyone hears about this and I plan to proceed to write letters to BBB, Attorney General, Call for Action, and anyone else I think of to let them know what a scam Taco Bell has running with this piece of crap Impound Company which I will be letting everyone know about this. How people live with themselves knowing they ripped off a kid like this is unreal. But as always "Karma" and they will answer some day for their actions.
$205 for a tow that should have been $50 at the most. Lesson would have been learned then also. This is a good kid, hard working, great student, and this is crap what happened.

I stopped to eat at your Monticello Taco bell, the store was a mess, the food was cold, and your manager was rude! I was so upset after paying for food that I couldn't eat! I stopped at this resturant many times last spring on my way home from my cabin, and always enjoyed my visit, but I have to say the last 4 times that I have stopped in the last 2 months, it's been a bad exsperience. So on Sunday May 3rd I stopped at 1:30 pm and just couldn't believe how bad the store was. And the manager working wasn't doing her job at all. Funny thing is, each time I stopped it's been the same manager working. I could hear her talking to the employees about how she has to get let some people go! and then watched her go outside to smoke, I couldn't believe my eyes. The stores a mess, the food is cold and your employees are busy! But she had time to smoke. I wasn't going to complain but then thought if I don't say something things wont change. so I called the store later that night and talked to a male employee, and asked him who there managers were that were working that day, He said my General manager was the only one there that day, I asked for her name, and he hesitated to tell me and asked if he could leave her a message. I said no I just want her name, he gave it to me. But didn't sound like he really wanted to. Her name is Dustine, and This is the same girl that has been there the other 3 times I visited. I know now not to eat there if I see her in the future. I really enjoy getting my taco's after a long weekend at the cabin, but now will have to go else where to get them.
Alicia Georges

it is nothing they make mit out to be it is no more than a taco salad with beans and rice if you are lucky enough to any beans and rice with it hardly any meet it was all lettuce not like the comercial were the guy had to search for the lettuce we had to search everthing but