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T-Mobile USA Customer Service Phone, Email, Contacts

T-Mobile USA
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2.0 710 Reviews

T-Mobile USA Complaints Summary

179 Resolved
525 Unresolved
Our verdict: When using services from T-Mobile USA with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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T-Mobile USA reviews & complaints 710

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Newest T-Mobile USA reviews & complaints

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J
4:42 am EDT

T-Mobile USA unprofessional

This is the most unorganized company I've ever seen. Their service is a joke and ridiculous.
There's always a problem.
I ordered a new phone and it never arrived, even though it's been 3 weeks. Every time I call I talk to different corporates who give me wrong information. Well, they say I'll get my phone tomorrow and there's no worry, another one said I'll receive it in a week and so on and on. Don't know how to express my irritation.
I think my problem will never be solved.

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10:42 am EDT

T-Mobile USA phone bill switch

I have called Verizon and T-Mobile about this several times. I HAD to switch to Verizon for work. Verizon said specifically, that they would send me a prepaid card with my bill on it. I have called them about it many times and they say they have sent it. I am awaiting it in the mail. The minute I get it, I can pay my bill.

I have all of my paperwork sent to Verizon and I should receive my card any day. THE MINUTE I get it, I will go down and pay my bill. I CANNOT pay it until I receive this card.

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4:50 pm EDT

T-Mobile USA fraudulent practices

In November 2016 I went to T-mobile to inquire about service. The sales rep said they would give me a Galaxy On5 free if I paid for 2 months of pay as you go service. (approximately $100). I signed up for the service, unfortunately in December my phone was stolen so I called T-mobile and they said that I had 30 days to reinstate my service. I never did but I received a letter from Tmobile's financial department yesterday, 8/1/2017, 7 months after I canceled. They informed me that my credit score of 800 wasn't good enough. I called customer service to ask why they ran a credit check SEVEN MONTHS after I canceled. The rep told me there was a balance due on the account. I was transferred from prepaid to contract to i don't know who. ultimately I was transferred 17 times and in the end they hung up on me. I have no idea what the supposed balance due is and I'm infuriated they did this so long after the service was canceled. No one ever informed me that they would do a credit check.

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J
11:33 am EDT

T-Mobile USA promotional promises "free tablet"

I was told in October 2015 I would received a free tablet if I paid for the Internet for a year.
I would see the charge for the tablet on my 20 page bill and call customer service who just like the present administration of the United States, just lies. I had been a customer for over 10 years and thought it would get corrected. I was even told at one point to look on another page and I would see a credit . That happened but only once. Then back to the monthly charge for the tablet for over a year. Finally after total frustration I cancelled and went to Verizon.
Now instead of correcting the problem and refunding my money, which they stated was impossible because the account was closed. They sent a final bill insisting I owed them money. ($157.00). I called but as usual got no where. So they just turned me over to a collection agency and now I am dealing with them. I have finally figured out the words to there little phone ring trademark. "We are liars"

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8:48 am EDT
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T-Mobile USA phone

I was at the Deptford mall T mobile store due to my phone was acting up. I decided to gt a upgrade. All the employees were so nice. Shanice was helping me when the computer system went down. She tried everything from contacting her district manager to calling IT for help. She apologized frequently to me.. I was in the store for 2 hours waiting for system to get back up. I did get an upgrade and phone case, but I feel I should get something for waiting for so long. Please advise

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12:53 pm EDT
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T-Mobile USA fraudulent activity

I noticed my phone bill was considerably higher than normal. I called tmobile and eventually we figured out that fraudulent activity had occurred and I was being charged for iphone 7 phones and accessories that I did not purchase. After 2 months of calling, tmobile threatening to disconnect my service etc., I finally got someone to help. The fraud department did eventually agree that this was fraudulent and said that they removed all related charges. They then proceeded to add charges related to these iphone 7's on every one of my lines. Also charges for accessories that I never purchased. Apparently these purchases happened in New York and I live in California. I just can't deal with this company. They take ages to follow through and half the time they never do. Then when they say they have resolved it, they actually haven't. Then they threaten to disconnect me. What can I do?

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3:56 am EDT
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T-Mobile USA business account

t-mobile business

re: account #[protected]

9/11/2017: Las Vegas TMO forced me to open business account in order to port number from ATT business. near completion of app i'm told they need an EIN number.

i tell store rep that i am sole proprietor and i don't use my EIN for business or taxes. reps tells me she can't complete transaction without it. i tell it could be on older tax return (2011).

the rep extracts the first EIN she sees which turns out to be my CPA's. i inform the store 1 hour after confirming with my CPA. store tells me to come-in so they can swap CPA's for my EIN.

the swapping turns into a 6-8 week fiasco. the IRS faxed the store my EIN, and the state of CA faxed my business license and sellers permit. TMO still refuses to swap EIN number.

TMO also tells me that it's considered FRAUD to use another companies EIN number, after they knowingly & willingly continued to use my CPA's EIN number on my account.

i port my number from TMO back to ATT prepaid (unsure why ATT could do what TMO claimed they couldn't do - port Business-to-Prepaid). i never used the line nor did i ever receive a statement.

TMO billed me: $50 for credit security deposit (altho credit score was in the 700's; $40 for Kyocera bar phone (bought 2 add'l one at Walmart for $20 ea; and $50/mo for service (which i never used beyond confirmation of ported number).

TMO sent me to DCi collections. i explained everything to DCi and the account went back to TMO. they then sent the account to AmSher, then to Maury Cobb Collections (shady LLC posing as attorney office).

it appears wireless companies can do whatever they wish to customers b/c we forced to agree to their [censor] terms & conditions in order to engage in any type of relationship.

corporate america better wake-up soon b/c people have had just about enough of their shenanigans, mistreatment & abuse.

do the right thing TMO; remove the $120 charge-off entries on my credit report; unlock my 3 bar phones or refund my $40; refund my $50 security deposit, and for the love of francis - effin APOLOGIZE for mistreating the very people that FUND your shady organization.

meanwhile, my boycott will begin once i find a safe place for my 3 tele lines.. peace-out TMO!

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9:38 pm EDT

T-Mobile USA phone notification

Hello, I have been receiving notifications from google play and many other things which is normal. However, lately I have started receiving notifications about music videos that I have been interested in which I found interesting - not bad. However, today I got a notification for a song that I clicked on out of curiosity and it was a song about "#ing someone else's #" and I am not sure why I am receiving this kind of #. Please let me know if there is any way I can stop receiving this degradation of humanity. Thank you for you time, and yes this is a formal complaint about the services provided. I think the phone company should be aware of what they are doing and fix these perversions. How can I opt out without switching to a different phone service?

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7:41 am EDT

T-Mobile USA when I enter buildings my phone stops working!

I'm not satisfied with T-Mobile service and I'm thinking about switching to another provider. I always pay my bills on time but their service is really poor. Recently I discovered a new unexpected problem. When I enter buildings my phone stops working! I can't contact anyone until I get on the street.
I simply can't rush to the street every time I need to make a phone call!
I tried to get help from T-Mobile and received only empty promises. They said they'll fix that and they said that for over a month now. What a joke! They are the worst ever, don't use them!

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5:26 pm EDT
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T-Mobile USA t-mobile

For 5 mos. I have been trying to resolve a billing issue where my bill has varies and is still $40 or more per month higher than told and should be. They cant explain why and have not tried to resolve it at all. I also am frustrated with so many service drops in a metro area of Madison Wi where they say they have strong coverage. The Costco rep. John in Middleton kiosk has been awesome but also cant make progress. At this point, going up the ladder in T Mobile with now ignored response, I just want out without ANY incurred cost and will turn im their phones. I am at a loss of who else to turn other than maybe Costco who reps this product where I purchased it can help

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7:49 pm EST
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T-Mobile USA poor customer service

From February 15th through March 5th 2017. I switched phone companies after not being able to resolve the problems I was having with T Mobile. Their customer service was very unreliable and misleading on multiple occasions. I was told a multitude of answers for the resolution of the problem of paying off my phone lease and purchase and I never received the same answer twice by every single person I communicated with. I was lied to by multiple representatives about having calls returned and emails sent for verification's that were never sent as promised. I was recharged for service that had already been paid. I was told the phone I was leasing had been paid off and that the phone would be unlocked by TMobile for use with any other company that sold service with the same smart phone. I was told so many stories by different representatives that it was exhausting. It wasn't until I threatened to contact my attorney that they finally validated the resolution by email to resolve the issue. I will never use TMobile again and I have been with them for many years. They are very undependable and misleading. I would never recommend using TMobile unless you get every single communication from them in writing.

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10:13 am EST
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T-Mobile USA unethical behavior

As I was not going to have access to my phone, I suspended my account [protected] at the end of September, 2016. T-Mobile took an unauthorized payment from me in October which closed down my bank account. When I attempted to re-open the account in February, 2017, I was informed that they had lost my number and they wanted more money. I made numerous attempts to speak with someone about it and they promised to have a supervisor call me back. After six days of trying, they have still not responded and every time I call them, I get disconnected or misdirected.

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8:08 am EST

T-Mobile USA t-mobile is the worst provider ever!

T-Mobile is terrible and they are nothing but bunch of lazy scammers! They do not keep their promises and don't care about their customers! My phone was stolen and I reported that to T-Mobile. They asked for some additional information about the case and I told them everything and gave all the information I had. They said they'll call me back as soon as they think of something. Well they never called me back! I waited for over two weeks and contacted them myself and they said "sorry but there is nothing we can do to help"! T-Mobile is the worst provider ever!

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7:15 am EST
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T-Mobile USA t-mobile

Over the pass months I've been having complications with T-Mobile and their billings! Being a customer of theirs for more than 10 years, just having heart surgery and a son that suffers from asthma they just turned off my phone from T-Mobile broken promises, now we have no source of contact in case of an EMERGENCY. I had so many issues with my phone, T-Mobile representative gave me a second phone at no charge but yet I'm billed for the phone and now without service because they say I owe for the phone plus for the bill and the late fees, really? After speaking with you guys on a monthly basis, you making the decisions...now just before Christmas and in my condition you just leave us with no communication source? Told I would have to pay an enormous fee unless there would be no phone connection. Just having struggled through HURRICANE MATTHEW and just having HEART SURGERY why now T-mobile decides to come up with all these hidden fees and disconnects my services unless the high payment is PAID? After going thru 7 representatives this morning "December 2, 2016" through T-Mobile and spending hours on the phone, I get "Sorry ma'am, how much of this bill will you be able to pay?" You would have to pay $400.00 or else there would be no other option. Unfortunately T-Mobile after 10 years with you guys, I rather deal with a con artist on the streets than to pay a con artist "T-Mobile" which is suppose to be in business to accommodate their clients as long as the correct bill is paid. Check you employees and the broken promises that have been made each month I contacted you. Isn't every conversation recorded? Go back and double check what was told to me and abide by that before you leave us helpless without phone communication. "T-MOBILE YOU SUCK!"

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11:02 am EST

T-Mobile USA new service

I will be reporting to BBB, The Complaint Board and [redacted]! After coming from Verizon 3 months ago my bill has been $50.00 more a month than quoted. I sat on hold for an hour, was hung up on twice, and was never given a supervisor as I requested. From the start I had faulty equipment, had it replaced with faulty equipment, then ended up having to pay for equipment that was supposed to be free. I have a long history of customer care and have never treated someone like I've been treated. And my bill is still wrong! Very disappointed!

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8:17 pm EDT
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T-Mobile USA bad service and unethical company, new account of cell phone service.

I think that is more easy to understand the issue putting the conversation and all steps did,

4 DE OCTUBRE DE 2016 21:17
Hi, I am using this form to try that one person help me

Hi, Briggie! You've reached out to the right place! 🙂 We are here to help you! What's going on?

let me copy my prior conversation, maybe gave you an idea
Ryan L: Hi, Brigida. I see that you have a concern regarding an issue you filed. Can you tell me more about it?
You: Honey hi, since the last Saturday, I am having problem with one of the phones, exactly the Galaxy
You: It supposes that today call me back and until this hour any person call me and the phone is not working
Ryan L: I see, thanks for letting me know. As I can see here, the last representative that you have talked to already performed the master reset with you is that correcT?
You: yes
You: and the phone is not working,
You: yesterday in the afternoon, spoke with Jesus C, technician an told me in 24 hours will have an answer and this hour, he never calls me.
Ryan L: I see, I'm so sorry about that, can you tell me the main issue of the device?
You: Ok Ryan, The phone stop working Saturday, one represent indicate me to re-start and wait 24 hours(Saturday). Wait the time and longer,
You: Told me needs to go to the store, my husband went and the lady requests the ticket and 50 dollars
this is a new account

I hate to hear that you're having issues with your phone! We definitely want to get that up and running for you as soon as possible! Would you mind following this link https://tmobile2.secureauthentication.com/facebook and letting me know what was going on with the device? I'll see what I can do for you! *KatW
tmobile2.secureauthentication.com
tmobile2.secureauthentication.com
I did, can have the option to verified?

Thanks for doing that for me! 🙂 That helped me verify your account! 🙂 Would you mind telling me what happened with yourdevice? *KatW
Ryan L: Don't worry, let us process it right now so you will be able to have a working device.
Ryan L: Can you provide me the IMEI of the device, please?
Ryan L: That is located at the back of the phone by removing the case and battery and also can be seen on the box of the device.
You: Really, GIVE ME A TIME
Ryan L: Sure thing.
You: [protected]
You: I gave yesterday to Myrelle, and also to Jesus
Ryan L: Thanks for the information, still running it in our system.
You: plan start date- June 30/2016
Ryan L: May I ask where you have bought the device?
You: The device sent me via fedex= Tmobile
Ryan L: Thanks for the information, please hang on.
You: ok
Ryan L: Thanks for waiting, Brigida. I hate to be the bearer of bad news, but while processing the exchange and checking the device order, the device is not directly supported by t-mobile. But don't worry, you can still file a warranty exchange, but you need to contact Samsung directly to process it for you. Here is the number to call: [protected]
You: honey this account is new and t mobile send me the phone
You: really, do you know, I will cancel my account and I will come back att
Ryan L: I do really understand that, Brigida. No worries, even thought-mobile can't process an exchange for you, the device is still under warranty through Samsung. So sorry about this trouble, Brigida.
This is my conversation
Really, I surprised, never think that I will have problem
Ryan L: I wish I could do more and process this for you, Brigida, and we don't want you to feel that way. The device is still under warranty and you will still be able to process warranty since the device still has a warranty, we just can't process it through our end since the device was processed indirectly through a different medium for ordering. No worries, you can process a warranty exchange directly through Samsung.
You: Ok Ryan, Thanks, I will contact Samsung but also If I am paying monthly to TMOBILE for the phone, why is the reason which I need to contact Samsung if the phone is not complete pay, I am paying 5, 99 each month for it to T-MOBILE
You: AND ALSO WHY DO NOT tell ME ANY YESTERDAY
You: I HAVE NOW 4 DAYS WITHOUT the service and I am sure that TMOBILE WILL CHARGE COMPLETE

Thank you for sending me that conversation, Briggie! I definitely see where you're coming from and I want to get this phone working for you as soon as possible. I see that they were trying to do a warranty exchange for the device, but I need to know why the phone isn't working. Is it not turning on? Is it freezing on certain screens? Let me know what's happening with the device and I will get this fixed up for you as soon as possible! 🙂 *KatW
Not, the phone stay on the white page that said mobile and vibrate, that its

So it's freezing during boot up? *NathanB
The tech of TMOBILE told me to re-started
and after that do not do any
and now request I need to call to SAMSUNG when I am paying monthly for his phone to TMOBILE
My husband has a medical condition and needs his phone, and now any person helped me.
I frustrated

The last thing we would want is for your husband to be without a way to contact you with a condition. We’ll resolve this together. When is the last time it was able to fully boot to the home menu? *NathanB
Saturday

is this the IMEI number for the device? [protected] ? *NathanB
yes

Thanks, we’ll get this taken care of. I'm going to need a moment to access the account. I'll be back momentarily. *NathanB
sure!

Are there any cracks in the screen? any major drops or water damage? *NathanB
no honey

Okay thank you so much for working with us here in T-Force, I appreciate your time 🙂 Let me go ahead and process this exchange for your real quick. Give me just a second and I will send you some disclosures I will need for you to agree to here in just a second. *DarlonL
ok

Okay, Briggie. I am sorry for the delay, I am not able to process the order normally through our system. I am having to escalate the process to our business support team where they will process the exchange for you. It can take anywhere between 3 to 5 days for them to process the order but I will express the shipping for you at no cost so that it gets to you as soon as possible! *DarlonL
OK
THANKS, PLEASE CAN YOU PUT A NOTE IN THE Tmobile system, please!

Absolutely Briggie! I have everything notated within your account so that there is no more confusion here for you! 🙂 *DarlonL
and also, please put a note in the system because I think TMOBILE needs to give me credit for out of service of this phone.

I can absolutely put that within the notes for you! What you'll want to do is just contact us when you receive the replacement phone and we can go over that information with you 🙂 *DarlonL
ok
Sure!
Thank you so much, I hope that all the person has the sane engagement with customer service as you and the prior person!
Because of my last experience since last Saturday, really is not the best, one more time, Thanks a lot!

Not a Problem! We are glad to help if you need anything please let us know T-Force is here for you anytime. 🙂 *YordanP

Today October 12, I do not receive any, when I entered to check the bill until today, show that I do not have any problems and both phones is working properly and to complete, they offered me that they will pay the charges and last bills of my prior company ATT in 8 weeks effective June 30, 2016, until today do not pay ATT and when I checked the status, do not recognize my information

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Phuku.khillurself
, US
Dec 16, 2016 9:28 pm EST

Speak english. How can anyone take you seriously?

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Author of the review
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Brigida Diaz
Brooklyn, US
Dec 16, 2016 10:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It seems that my English is not so bad, because 2 days after I put this post, they solved and paid everything that they had offered, only those who are dedicated to criticizing and do not give solutions are the ignorant who can not understand. If you can not write anything productive, you better not waste your time writing something and do not make others waste time reading stupid things. And, if I published my problem was only with the intention that other people will not go through my experience, but you only worry about the spelling; that's why we are as we are and will continue every day worse, sorry but your opinion does not interest me.

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7:54 pm EDT
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T-Mobile USA replacement products

I brought my samsung galaxy s7 edge not even a year, the back of the phone lifting and not even work any more. I called for replacement, the customer service told me when I got the phone is brand new how can it turned out like now. My answer was maybe the phone is hot during charging and that is happened. It was lucky that is not exposed. My phone is not even year and it is still under warranty also I have insurance for the phone, I don't called for claim the phone if working fine . I have no phone to use when it happened like that. They came up with a stupid solution sent a replacement phone that is samsung note 3 that I had 3 years ago, not the samsung s7 edge that is damaged

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7:44 am EDT
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T-Mobile USA vesta tmobile - unauthorized charges on my credit card

We noticed 4 unauthorized charges on our bank card by vesta who will not help or refund the money. They keep on asking for our card number which we didnt have because our wallet was stolen... We have called t mobile and vesta and no help what so ever. Horrible customer service. Be carefull ! these are liars, cheaters, and they steal peoples money...

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1:30 pm EDT
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T-Mobile USA defective "brand new" phone received

I bought a new Samsung Galaxy S7 Edge phone from Tmobile, and i received a phone with a cracked screen.T mobile promised they will replace the phone and then changed their mind.They said it is to late and cannot do it. I show them it is within 14 days and they have to replaced it.Spoke with multiple customer reps, last one being Tim 53410 ID, called me from [protected].

Address where business is located : T-Mobile US, Inc. 12920 SE 38th St Bellevue, WA 98006

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Update by AlexArs
Aug 22, 2016 1:33 pm EDT

T-mobile are a bunch of liars, they try to rob you, take every single penny out of you, no matter what. They chose not to follow rules when they feel like.

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10:34 pm EDT

T-Mobile USA iphone restocking fee

I returned a replacement phone that was sent to me by T-Mobile, because Apple exchanged my faulty i-phone for no charge in the store. Called T-mobile and was instructed to return the replacement phone in the original cover. So I did, using UPS as instructed, got a delivery receipt. Nonetheless, T-Mobile charged me $540 restocking fee claiming they did not receive the phone. All my efforts to speak with an agent lead nowhere. They come back with a standard line saying they don't find my phone -- while actually they need to look for their replacement phone instead. For now, stuck with paying $540 for something I returned and have proof that I returned. Is court the last resort?

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T-Mobile USA Customer Reviews Overview

T-Mobile is a well-known mobile network provider in the United States. The company has received a lot of positive reviews from its customers. One of the most significant advantages of T-Mobile is its affordable pricing plans. Customers can choose from a variety of plans that suit their needs and budget.

Another positive aspect of T-Mobile is its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any issues they may have. Customers have praised T-Mobile for its prompt and efficient customer service.

T-Mobile also offers a wide range of devices, including the latest smartphones and tablets. Customers can purchase devices outright or on a payment plan. The company also offers trade-in options for customers who want to upgrade their devices.

T-Mobile's network coverage has also received positive reviews. The company has invested heavily in expanding its network coverage, and customers have reported good signal strength and fast data speeds.

Overall, T-Mobile is a highly recommended mobile network provider. Its affordable pricing plans, excellent customer service, wide range of devices, and good network coverage make it a popular choice among customers.

T-Mobile USA In-depth Review

Overall Rating: T-Mobile USA is a top-notch mobile service provider that offers a wide range of features and benefits to its customers. With its excellent customer service, extensive network coverage, competitive pricing and plans, diverse device selection, fast data speeds, and convenient billing and payment options, T-Mobile USA stands out among its competitors.

Customer Service: T-Mobile USA's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any issues or inquiries. Whether it's through phone support, online chat, or in-store assistance, T-Mobile USA ensures that their customers receive prompt and satisfactory service.

Network Coverage: T-Mobile USA boasts an extensive network coverage that spans across the country. Their network reliability and stability are commendable, providing customers with consistent and uninterrupted connectivity. However, in some remote or rural areas, the network coverage may be slightly weaker compared to other providers.

Pricing and Plans: T-Mobile USA offers competitive pricing and plans that cater to various customer needs. Their plans are flexible and affordable, providing customers with options for unlimited talk, text, and data. Additionally, T-Mobile USA frequently introduces special promotions and discounts, making their plans even more enticing.

Device Selection: T-Mobile USA offers a wide range of devices, including the latest smartphones, tablets, and wearable technology. Customers can choose from various brands and models, ensuring that they find a device that suits their preferences and requirements.

Data Speeds: T-Mobile USA provides fast data speeds, allowing customers to browse the internet, stream videos, and download files quickly and efficiently. Their network infrastructure and technology advancements contribute to a seamless and enjoyable online experience.

International Roaming: T-Mobile USA offers excellent international roaming services. Customers can enjoy affordable rates for calls, texts, and data usage while traveling abroad. With T-Mobile USA, staying connected internationally is convenient and hassle-free.

Additional Features and Services: T-Mobile USA offers a range of additional features and services, such as Wi-Fi calling, visual voicemail, mobile hotspot, and device insurance. These features enhance the overall user experience and provide added convenience and peace of mind.

Billing and Payment Options: T-Mobile USA provides customers with convenient billing and payment options. Customers can choose to receive their bills electronically, manage their accounts online, and make payments through various methods, including credit cards, bank transfers, and automatic payments.

Ease of Use (Website and App): T-Mobile USA's website and mobile app are user-friendly and intuitive. Customers can easily navigate through the website to access account information, view and pay bills, manage services, and explore available offers. The mobile app offers similar functionality, allowing customers to conveniently manage their accounts on the go.

Transparency and Communication: T-Mobile USA excels in transparency and communication. They provide clear and detailed information about their plans, pricing, and terms of service. Additionally, T-Mobile USA keeps customers informed about network updates, promotions, and any potential disruptions through various communication channels.

Reliability and Stability: T-Mobile USA's network is reliable and stable, ensuring consistent connectivity for customers. Their infrastructure investments and continuous network improvements contribute to a reliable service that customers can depend on.

Customer Satisfaction: T-Mobile USA has a high level of customer satisfaction. Their commitment to providing excellent customer service, reliable network coverage, and competitive pricing has earned them a loyal customer base. Customers appreciate the value and quality of service they receive from T-Mobile USA.

Comparison with Competitors: When compared to its competitors, T-Mobile USA stands out for its exceptional customer service, extensive network coverage, and competitive pricing. While some competitors may offer stronger coverage in certain areas, T-Mobile USA's overall package of features and benefits makes it a strong contender in the market.

Pros and Cons:

  • Pros: Excellent customer service, extensive network coverage, competitive pricing, diverse device selection, fast data speeds, convenient billing and payment options, user-friendly website and app, transparent communication, reliable service, high customer satisfaction.
  • Cons: Slightly weaker network coverage in remote or rural areas compared to some competitors.

Recommendations and Conclusion: Overall, T-Mobile USA is highly recommended for individuals and families looking for a reliable and feature-rich mobile service provider. With its exceptional customer service, extensive network coverage, competitive pricing, and diverse device selection, T-Mobile USA offers a comprehensive package that meets the needs of a wide range of customers. Whether it's for personal or business use, T-Mobile USA delivers a satisfying mobile experience.

How to file a complaint about T-Mobile USA?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with T-Mobile USA. Make it specific and clear, such as "Incorrect Billing Charges by T-Mobile" or "Poor Customer Service at T-Mobile Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with T-Mobile USA. Include key areas such as:

  • Service Issues: Mention any problems with mobile service, such as poor signal, dropped calls, or data issues.
  • Billing Disputes: Describe any discrepancies in your bill or unauthorized charges.
  • Customer Service: Share your interactions with customer service representatives, including any unhelpful or rude behavior.
  • Product Concerns: Discuss any issues with devices or accessories purchased from T-Mobile.
  • Contract and Policy Disputes: Explain any disagreements over contract terms, cancellation fees, or policy misunderstandings.

Include relevant transaction information, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally affected you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred. In the 'Desired Outcome' field, clearly state the resolution you are seeking from T-Mobile USA, whether it be a refund, exchange, or other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from T-Mobile USA representatives addressing your concerns.

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Contact T-Mobile USA customer service

Phone numbers

611 +1 (844) 840-6518 More phone numbers

Website

www.t-mobile.com

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Use this comments board to leave complaints and reviews about T-Mobile USA. Discuss the issues you have had with T-Mobile USA and work with their customer service team to find a resolution.