We had T-Mobile as a cellular service. After we moved out of state, I advised T Mobile that no service was available within a 35 mile radius, we needed to cancel our service. They checked on the coverage map and agreed. The upshot is, they said okay – billed us for 4 more months in Colorado (where again, there is no service in the mountains). In addition, they charged us over 400.00 in early termination fees! They sent this bill to our old address, then referred us to collections, who have called non stop.
I paid the 1.5 months that would have been due, but refused to pay the other months and fees. I wrote the collection agency as well as T Mobile, and in the letter I formally advised that under no circumstances were they to call the house, or speak with my husband (he has Angina and suffered a heart attack which means try to keep all stress from him). The agency supervisor, a Mrs. Brown, called me and threatened that “You (meaning me) either pay the full amount today, or she would call my house and talk with my husband”. She did so, and caused a three day bed rest for him... I thought it was illegal to charge for early term fee’s if you live outside any nearby coverage, AND, these extra months are crazy. Third, do they have the right after formal notice, to call the house like that? How can I get this resolved? I called T Mobile after the Collections agency calling my husband at home – they said T Mobile has no jurisdiction over the account, as it had been referred to a collection agency’. Is that true? I am at my wits end! My husband is disabled, we live on a fixed income so we cannot just throw money at them to clear this up (especially since its not our debt per the contract), and we followed the rules to cancel the service to begin with. The company that is collecting is very threatening, as the threats pertain to my husbands health. Thanks for any information or advice. I was told to sue the collection agency and t mobile, but that would I think, stress my husband even more...