T-Mobile / Asurion / deductable fees
I upgraded my cell phone from a Razr to a T-Mobile Dash this pass September and yesterday it was stolen. I called up T-Mobile for support and was informed that I have to pay an insruance deductable fee of $130.00. When I purchased the phone from the T-Mobile website, it was on sale. It was $150.00 with a $50 mail in rebate. With that also, I was told that my contract will be extented for 2 more years. I pay a monthly fee of $129.00/month family package. I have 3 lines, 700 minutes/month, mobile to mobile, nights & weekends with unlimited text. I have been with T-Mobile since 2005 and have had their "protection plan" ever since and the first time I get to use the "protection plan" I am asked to pay for a deductable fee of $130.00. Does this sound right to anybody? An insurance costing more than the phone itself? T-Mobile told me that I was actually getting a good deal for the phone and that the deductable is pretty resaonable. Now lets all do the math, $150.00- $50.00 ( rebate)= $100.00 but to replace the phone through their 3rd party insurance provider, I have to pay $130.00 deductable. I asked for other alternatives and T-Mobile told me to do a "partial upgrade" and will have to pay $229.00 for another T-Mobile Dash. Either way, I will be forking out more money than I spent on the phone. So now I am stuck with a 2-year contract and no phone. Seriously! ? $130.00 deductable?!
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