Super 8
reviews and complaints

Nov 25, 2017 I booked a room at The Willow Tree Inn Rancho Dominguez, CA for Dec 31, 2017 thru Agoda which was confirmed # [protected]. On Dec 31, 2017 I went to check in at 6pm and was told my reservation was canceled and could not tell me why or by whom. The motel had rooms but had a paper taped on the window rooms were $ 150.00 cash due to the event at the Stub-Hub center nearby. I've stayed at this Motel several times and Never had this type of problem before.

I usually stay at super 8 cause they have great prices since I travel for work alot. But this is ridiculous every place I have stayed at is warm when I enter my room but since it started getting cold the rooms are as cold as outside and it takes many hours to warm up. I'm fully dressed with a hoodie and under the blankets and I'm freezing cold. Sometimes I travel with wife and kids and have had to experience this with them and it was really hard for the baby. Also there is a half inch gap under door so room is not really heating up. Needless to say I will no longerbe staying at the super 8 in Quesnel BC.

I checked in on 12/23/2017 and stayed until 12/26/2017.. I am completely disgusted. I informed the front desk of the like of animal fecies in the stairwell.. it was still there when we checked out. Not once did we receive towels, to or even see a house keeper to request such ammentites... I took pictures of what I'm talking about... I'm disgusted that this place was even allowed to be open yet alone charging 275$for 3 nights.. my window in my room wouldn't even close and it was below freezing outside.. the security latch was missing so the door wasn't ever secured and there was no in case of fire plan anywhere in the building.. I need someone to reach me to discuss a way to fix my horrible stay at your establishment.. thank you for your time . I'll attach pics in an email so i need an email address to send them to

I have been staying at the Super 8 hotel of Atoka, Oklahoma on business. My iphone heaphones amongst other things like money were stolen out of my room by a housekeeper, I'm guessing although most of their employees are far less than professional. Like the desk girl Angela who yells and screams right to customers about some situation in front of my co-worker and I. She smells like weed all the time to along with the housekeepers. Definitely some kind of illegal activity going on there. The guy Chase at the front is also a very intoxicated or under the influence every time he's there. Ive been stolen from and the manager just pointed out a sign behind the door that says they are not lieble for stolen property. Ha. Valarie Tisdale is the manager.

My name is Jarrod Brunelle about a week or so ago I called to make a reservation at the super 8 in new castle pa for December 18 through the 20 I was then transferred to a guy for a rebate program after telling him I didn't want it he was rude to me telling me to let him finish and even hanging up on me I called today about an e mail I got not once was I offered anything to make it right I did cancel my reservation after he was rude to me y'all could have atleast offered me a free nite if I payed for a night I won't be staying at any of your hotels if this is the way your employees treat people me cell is [protected] thank you

I am complaining about the awful mistreatment that I received from the front desk person and the shuttle van driver that was on duty, on Friday, December 8, 2017 between the hours of 11:20 am - 3 pm.

On Friday, December 8, 2017, I called the Super 8 College Park/Atlanta Airport, at [protected] approximately at 11:20 that did not state her name when she answered the phone. Location: 2010 Sullivan Road, College Park, Ga. 30337, I asked her where do I go to get the shuttle that would bring me to the hotel/motel, she asked me if I was booked at the hotel/motel, I told her yes, she asked for my name, in which I gave it to her, I'm assuming that she check, because she stated "yes, I see you are book here", she then asked if I needed the shuttle van at that moment, because my check-In time wasn't until 3 pm and if I wanted to check in before that I would have to pay an additional $25, I told her I was aware and it would not be a problem, she told me to go to zone #1 (purple area) that the shuttle will pick me up from there, I asked her did the shuttle have a Super 8 logo on it, she said yes. I thank her and the called end. I saw different shuttles from numerous hotels and motels coming and going but no Super 8 shuttle, I was saying to myself, "I hope he didn't get into an accident. My boyfriend called me at 11:58 am to see if I got to the hotel/motel yet, I told him the shuttle hasn't arrived yet. A friend of mine called me at 12:50 pm, to see if I got to my hotel/motel yet, I told him the van did get there as of yet, but I was going to call then back to see if anything happened, he said if I haven't been picked up by the time he get in the area, because he had to pass by the airport to get to his job to drop his work van back at his job location, I said okay, we talk a while, I told him the shuttle still didn't arrive and I;ill call him back because the shuttle did arrive and I had to call them. It was now 1:28 pm when I called back, the same woman answered the phone I told her what was going on, she said the shuttle told her he came twice, but I wasn't there, the she ask me what Airport was I at, I told her I was at Hartsfield-Jackson Atlanta International, she told me I was at the wrong airport and for me to take a train to some other airport, but I couldn't understand what she was saying, she told me to go back inside and ask someone how do I get the train to get to the other airport that started with a D, I said okay and we ended the call. On my way back into the airport I called my friend back at 1:31 to ask him where was the other airport that started with a D, he said that was the only airport in that area, so I said to him do you think she meant for me to go to the Domestic side, he said probably. We ended our call and I called her back at 1:37 pm to ask if she meant the Domestic side of the airport and she said yes. I went to a security officer/TSA employee to ask how do I get to the Domestic side of the airport she stated and I quote, "you are on the Domestic side", so I asked her is there any other place at the airport where the hotel/motel shuttle vans/buses pick you up at, the security officer/TSA employee say " no ma'am, it's right outside where you just came from". I called the Super 8 back and told her what was said to me by the security officer/TSA employee and that I was in the right all that time and the Super 8 shuttle never came, than she kept on saying the shuttle driver told her he came now it was three times, I was like, no he didn't, than she had the audacity to tell me and I quote, "WHAT EVER" I said, WHAT EVER?!?! How are you going to tell me "WHAT EVER" I didn't get this room for free, I'm a paying customer and the she is out of order to speak to me like that, and she had poor customer service skills, she just kept on saying he came, he came and I was at the wrong airport, I just hung up the phone, because I was cold, wet and tired and I just wanted to sit down. I went back to zone # 1(purple area) to wait some more, when a shuttle bus from another hotel pulled up, I asked him did the Super 8 van/bus stop here, he said yes, and said that's who you was waiting on all this time, I said yes, he said they always do that, then he said "I'll take you after I drop of the people to the Westin hotel/motel", so I got on his shuttle bus, he waited a few minutes to see if anyone else was going to the Westin, he got back in and proceeded to drive off, mind you still no Super 8 van. As he was driving off I called Super 8 back to tell her the shuttle still haven't and to forget it, she said what she have been saying he's on his way back to get you, I was like that's okay, I don't need him and hung up the phone. The Westin shuttle dropped his people and took me to the Super 8, I got out, thank him and gave him the tip I had for the Super 8 shuttle driver.

I went in the Super 8, ask the woman I was speaking with over the phone, that I wanted to speak to a manager, because what she side to me over the phone was unacceptable, she stated that no manager was there, so I asked her for the corporate phone number, she told me they don't have a corporate number and she was still insisting I was at the wrong airport, so everyone is wrong but her. I told her I was done speaking with her all I wanted was her name and corporate number in which I didn't get either, I told her that was okay I can Google it, she said go ahead, like nothing would be done about it. I was you see how you are still being disrespectful, that's bad for business, then she say do I want to check in, I said "do you really think I'm going to give you an extra $25 to check in early", she was you can check in now and I did have to pay the $25, I said "that's not what you said over the phone" she was like, "that was then and this is now" I said, "what changed, it's still isn't 3 o'clock yet?", She said, "your room wasn't ready, but it's ready now, do you want it or not?" So you are still being disrespectful?" Do I want my room or not, that I paid for, I said, just give me my key card. She threw it on the counter, I picked up the card shook my head, picked up my card and walked off. I just was to tired and I had a business meeting to get to later on that evening and one early the next morning, I just want to relax a bit.

Later on that evening, when I was waiting in the lobby for my Uber to arrive to go to my meeting, the desk clerk I had the altercation with earlier step away from the front desk and an older woman came out and stared me down. I felt intimidated and I felt like I was being harassed.

I came back from my meeting, it was a very nice gentleman at the front desk that politely greeted me when I entered the building.

I went to my room, put my things down and came back out to see if he had changes for the vending machine, he gave me the change, told me goodnight and said enjoy the rest of my evening.

I left for my morning meeting the next morning, the kind gentleman was still at the desk, we greeted each other, I asked him what time did he get off, he said 9 am, I told him if I didn't see him again to have a wonderful holiday and left.

When I arrived back to the Super 8 hotel/motel that evening the woman from the day before that I had the altercation with was behind the front, she didn't greet me or my friend. We went to my room and my key card didn't work, I tried it numerous time and so did my friend, to no prevail the key card didn't work, so I had to go back to the front desk to let her know all of a sudden my key card wasn't she took the key card did something to and when I went back to my room the it was working, my friend was like you know what after all those episodes, "just pack your things and spend the night at my house with me and my wife and I'll drop you at the airport in the morning, so I packed my thinks when to the front desk told the woman from the day before, I was checking out, gave her my key and left.

Are you aware some of your hotel owners are not in compliance with state and city regulations, laws an don't even have Certificates of Occupancy? If you stay in a hotel and get bit by bedbugs take pictures, than you go to the doctor, you call the Health Department in that state and you report it, then you sue them for your expenses, most importantly the hotel must be closed immediately and exterminated. If you get charged a different price than what you were quoted for a booking, make sure the quote is in writing an different you check in and they charge more please report it to the department of Consumer Affairs in the state and also the Internal Revenue these hotels are scamming the IRS, so please keep your receipts and quotes and actual price paid. If they advertise amenities and it's false please report it to the Better Business Bureau or Consumer Affairs. This is a very bad hotel chain. Also know they sneak in your rooms, steal from the rooms, please avoid this hotel chain you can't allow them to treat you like this.

We stayed at Epik Hotel in San Francisco and were charged double because the man behind the desk didn't know what he was doing and didn't understand English. We tried explaining we had already paid and he attempted to delete it. By then it was too late, the amount had already been removed from our account. This resulted in over draft fees. We had to cut our vacation short because we didn't have money. We attempted to reach Austin (manager) who was never there and never returned our calls. We had to use credit cards and pay for the high interest to make it home. The rooms are not sound proof, the hotel smelled, there was espresso without creamer, the windows were broken. The ice machine was right outside our door, so the noise was non stop. We would appreciate someone calling us back. [protected] your attention in this matter is greatly appreciated, Mrs. Leyva

I was charged twice the 1st one I approved when I was checking in but the second one i never authorized him to charge my card for the second time. I had just told him I talked to the general manager and she told them that she will take care of it because of a prior situation the previous morning. But he charged me anyways. That's fraud I've spent a lot of money in the pass months. Only because it's near my job. I really need a refund

I've had three separate incidences happened at the Super 8 in Sudbury Ontario on Regent Street...
The first one was getting Disturbed by having housekeeping knock on the door even with a don't disturb sign on it at 8:30 in the morning
Second, had semen and dirt on my towels while I grabbed it after my shower I noticed I brought it to the front desk attention which gave me a free night stay for compensation
Third, during my free nights day I had a gentleman knock on my door at 9:20 in the morning and when I informed them that I was in there he proceeded to walk in my room as a rush to put my shirt on..
I felt completely violated!
When I called management I was informed that he just had a talking to
How much more has to happen at this hotel before some procedure is done?

I called several times and no answer. I took my chances for a room and stop by the hotel. When I went in to talk to them about a room they were shouting at each other, I supposed they were husband and wife. When then gentleman talked to me he reaked of alcohol. It was so bad it made my eyes water. I walked away, i would not rent a room from these people. This was beyond rediculous.

I have been dealing with the Super 8 hotel in Lloydminster Alberta Canada regarding a bed bug matter that I was assured I would have no hassle with regarding paying for a treatment bill. I was told this matter would be taken care of without any issues and now the hotel Manager is not paying. If this is not taken care of, I will sue the Super 8. Pay the $262.00 bill, that is the least this company can do. I have pictures to prove that there were bugs and bite marks. My name is Amanda Small and I want this matter dealt with.

I have been staying at super 8 for 2 nights paid for another night through hotels . Com called the front desk to tell them another night is paid for. She told me since it's a new reservation she'd have to have me come down and sign new stuff with the cc I used. I don't have that cc it's 2 hours away with my boyfriend who is working till & pm tonight. Now they are making me leave the room with all my stuff no vehicle in the cold till I get a cc for incidental purposes. They already have all that information on file!

I recently found myself working at Super 8 in Redmond Oregon and Bend Oregon. I was hired on by Tom who is the hotel managers. Within the first few weeks Tom had spread rumors to the staff that I was involved with another supervisor. Following the southern supervisor continued to sexual harass me leading to me leaving my job. I have found no contact information to reach anyone at Super 8 other than Tom. I feel against the wall and with no other way to deal with this other than to quit I feel shafted. I hope if someone reads this at least they can look into it. Tom acted very unprofessional and with no interest in taking action against the supervisor who was sexually harassing me. He demonstrated this by continuing to spread rumors around the front desk staff and other staff about me. Of course all these allegations were entirely false. I am a young family man a devoted husband and I'm not willing to put up with this in the workplace.

My mother Judith Willis moved into the Super8 Hotel in 11434 in December 2014, she lived there and paid tourist rates from $120.00-$141.40 PER DAY. She was overcharged Rates, Taxes, Fees. We did not know about The Rights and Duties of Hotel Owners and Tenants in NY and Tax Laws for when people "live" in hotels in NY. I moved in with my two children June 2015 and still reside here. A Petition Was filed against us October 2016 with No Cause for the Eviction, the case was Dismissed March 2017. My mother moved out 10/26/16 after the Thirty Day Was served however, DSK INN Corp d/b/a Super8-JFK Airport Hotel (Petitioner) STILL sought a Judgement of Eviction against her and me and also a Judgement for Use and Occupancy when she moved out. Queens Civil Court Index# 77014/16 which was Dismissed March 2017. After being Dismissed the lawyer for DSK INN Corp d/b/a Super8-JFK Airport Hotel filed a second Petition Holdover with a fraudulent Affidavit of Service and again included Judith Willis and me as Respondents. Again there was No Cause for the Eviction. This hotel has no COO, the entire time we were charged and paid this hotel was not registered in the state of NY with any offices nor as a Multiple Dwelling, and the rent was never registered with DHCR in NY. Owner according to city and state records is a Maya Estate LLC. and during both trials neither Super8 which is owned by Wyndham Worldwide appeared, nor did anyone from DSK INN Corp appeared and DSK INN Corp claims to be in Licensed Agreement with Super8 Worldwide. Some guy appeared in court with the attorney claiming to be owner and after he couldn't prove ownership he than produced a Lease claiming he is leasing the hotel from the registered owner. This is all illegal, further filing a false Petition against Judith Willis after she moved out over a year ago? Evicting my two children and I for Substantial Good Cause after we have been living in this hotel since June of 2015? We've complained to Wyndham before about this hotel. Be advised will counterclaim as well and any damages, expenses incurred as a result of this Wrongful Eviction. This hotel located at 151-67 North Conduit Avenue, Jamaica, NY, 11434.

We stayed here and had the worst experience. Wanted a hot shower, nope wasn't even luke warm, my husband had to turn the sink hot water from under the sink. Because the faucet handle just spun and spun. We had to shut off again under the sink because it would keep running. There was a smell coming from our heater. Was not allowed to enjoy my breakfast in my room. I have never had any problems with any other super 8 i have ever stayed at. But this one takes the cake. The shower curtain at the bottom had black stains. Not good. I am from Aberdeen South Dakota and I have worked at these super 8 here in town. Room was gross along the edge of walls lots of hair and dust built up..

My name is Kristi Wilson. My husband and myself have been staying at the Super 8 located at 4700 Kipling St, Wheat Ridge, CO 80033 since February 2017 till current. Up until about a month ago a half ago we have loved staying here. We still love it here we pay weekly and have spent over $24, 000 here over this time. There is a Front Desk employee that has been nothing less then rude disrespectful and degrading since she started working here. I have gone to such extremes to not even go to the front desk if she is up there I have spoken to the general manager and have filed three complaints and nothing has been done. I do not cause any problems no one ever hears from me I stay to myself and deserve nothing less then to be respected. It is not okay to not receive the same service as any other paying customer. I am a female and on occasion my monthly cycle has showed up early. This happened last month and woke up to a mess and needed clean sheets. 4 am and called to get clean sheets was told "you have to wait till 7:00 to get clean sheets from housekeeping." I replied " you mean i have to lay in blood for the next 3 hrs" her reply was "I guess" I hung the phone up and for the first time in years I sat and cried because I was so humiliated. My husband was furious. I have talked to the GM and was told that the woman had worked for her before and she never had any complaints. I told her I was complaining. There has been an encounter 3 times and still the lady treats me rude and disrespectfully I am a Adult with disabilities and despite this I treat everyone with respect and will not tolerate this treatment any longer. The Area manager told me to formerly complain so here I am.

The owner/manager is rude and belligerent when it comes to talking to employees and customers. He doesn't know how to test p people. He thinks that he can charge the customers what t ever he wants and can get away with it. This past weekend he was charging 80 per room just because he had business and was booked to capacity. He was renting rooms that were suppose to be it of order but still took paying customers money. He is not working up to Super 8 code. He fits what he has to do just to get by. Working conditions are deplorable. We don't always have the supplies that we need but he expected me to wait until the end of the day to have to spend an extra hour going back to put towels in the rooms that didn't have any. He is a horrible boss to work for and I don't recommend anybody work for him let alone stay at that hotel. He prices gouges big time and the rooms are not worth the money.

My mother had a dr appointment at barnes jewish hospital so she reserved a handicapped accessible room for her my 8 yr old son and myself. We got there and the hotel reeked of some foul oder, there was a homeless vagrant peddling the inside of the lobby, it was filthy, then the desk lady said our rooms were upstairs ok thats fine but there's no elevator! My mother and myself are both disabled! My mother walks with a cane and we had to drag our own luggage up. Then we got to the room ugh blankets were dirty carpets disgusting and the window wide open and its 32â° outside! We called down because window wouldn't stay shut kept coming open and said they'd fix it tomorrow! Um we are only staying 1 night fix it now they told us to come down get our money back and go elsewhere we told them we had drove all the way from illinois and didn't have anywhere elsw to go so 2 very pissed off men show up speaking a foreign language banging the window and got it shut we finally laid down to sleep my son and I slept in the same bed. The next morning I got him up to get into the shower and my mom found a bedbug crawling on his pillow! She killed it and I put it in a piece of plastic and took it to the front desk showed the lady she said nothing not ine single word! I then turned directly behind me across from the desk where free breakfast was and other people who had stayed were eating and showed them the bed bug and told them to check their belongings and themselves before leaving motel hell! When we returned to illinois and was home my son came complaining of his neck he had several huge bites and was so swollen I took him to the er at our local hospital im not letting this go im calling corporate and the health department that place needs closed down! And the people that work there don't give a [censor]!#

11/3/17 - Stayed at Super 8 in Cleveland, TN
I am attempting to notify on all areas I can. My stay was horrible due to being asked to remove a found syringe in the room. Additionally, linens had holes. It was too late at night once these were found so late in the night. Attaching pictures. Would like to be contacted and believe should be refunded for my stay. My teenage daughter is who found the syringe and she was appalled as well that they asked us to bring the syringe to them at the front desk. My after thought, when housekeeping finally came and got it and advised that they never know when the hideabeds have been used, is what do the linens on that pullout bed look like because obviously it was not changed. Upon inspecting our linens is when we found that they had holes and the pillowcases were stained. We could not take a shower because we were not confident in the cleanliness of the linens used in there based off of what else we had. My daughter, luckily went back home to dad and could take her shower. I had to spend money at a truck stop to take one to ensure that my 10 hour drive home was not spent in a dirty feel.

I did not insist on the refund at the time of my departure because, again, I was appalled by the fact that I was asked to remove the syringe myself and just in complete disgust. I wanted to get up and get out of the hotel.