robbed by suntrust
The Sprayberry Georgia branch of SunTrust is robbing me blind. They are placing 5 day holds on local checks. They are making me get cashiers checks from the bank directly across the street if I want to avoid the 5 day hold and still I have to get the business card from the teller that generates the cashiers check so the Sprayberry branch manager can call and verify it is real. Wow, didn't know I seemed like such a crook! I am closing both of business accounts after accumulating more than $500 in UAF's in 5 weeks! Meaning I had the money in the account but they place an "automatic" 2 day "float hold" that I am just supposed to know exists even though no one told me. So, I had the funds in my bank but they still returned items because the funds were not yet available. Of course no one told me it was just something I was supposed to know!
The complaint has been investigated and resolved to the customer’s satisfaction.
not to be trusted - horrible customer service
More than 7 years ago I opened a Suntrust checking account and transferred my IRA to be managed by Suntrust and opened a Suntrust visa. I was recently divorced from a financial advisor and was looking for a company and customer service I could trust. I then financed a home mortgage of more than $350,000 and after that a car loan of $30,000 with Suntrust.
My problems first started when they began depositing my car payment, for 3 consecutive months, into the account of JC Penney's. A ridiculous mistake that Suntrust was making. I was writing the checks with all of the account information clearly visible and with a payment coupon.
After Suntrust reported my 90 day delinquent account to all of the credit agencies I was finally, after hours on the phone able to get someone to admit this was a Suntrust error - the money for the payment was clearly removed, on time, from my checking account and not credited to my Suntrust car payment.
Months after damaging my credit rating they finally straightened out their error and sent me an apology letter. They refused to do anything for my damaged credit. I had to contact the credit agencies and file reports and then Suntrust denied to the credit agencies that it was their error and said the delinquency was accurate! Unbelievable! It took me 6 years, many phone calls and letters to finally have this taken off my credit report. 100% SUNTRUST ERROR!
000% SUNTRUST CUSTOMER SERVICE!
000% SUNTRUST ACCOUNTABILITY!
I paid off my mortgage and car loan before I even had my credit cleared and I should have left then - but I had bill pay set up and my IRA was still jammed in a very expensive fund that I would be penalized for moving.
Suntrust has no customer service demonstration number two: I called my financial advisor, Sabina Lien, at Suntrust to ask how much longer I had to stay in a low performing fund before I could transfer my money without penalty. In the 7 years she has managed my IRA she has called me TWICE! Her assistants answer was that it was another year.
A couple of weeks later I'm closing on a land deal and need to deposit a $50,000 check and wire the money for closing. I go to the new branch in Baldwin Park near my home in Baldwin Park that I have been banking in since it opened 3 years ago to make the transaction. The man who works at a desk at that bank says he cannot allow me to make a deposit and wire the money out before the money clears, which takes several days. He says he doesn't know me and I could be perpetrating a fraud. I ask him to look at my account where I have been making deposits on a yearly basis into the checking account in excess of $150,000 without ever a problem. Not good enough, he doesn't "know" me. I say look at my banking address it is million dollar home 1/2 a mile from this bank, "sorry" you could be moving tomorrow. I then say I have much more than this check in my investment account, he calls Sabina Lien and she tells him I'm thinking of transferring my account - so don't allow the transaction! I actually have to go to another bank - that I don't even bank at - to complete the transaction by the end of the day so my deal doesn't fall apart.
Meanwhile, I receive a letter about my Suntrust credit card, which I had used for overdraft protection and was carrying a $18,000 balance with a very low interest rate of 1.9%. A letter from the credit card company saying that after reviewing my credit rating - THE ONLY NEGATIVE ITEM WAS THE SUNTRUST ERROR - they were changing my interest rate to 16.9%. I had NEVER gone over the limit or made a late payment, it was 100% because of my credit rating.
If I didn't want to pay that I could "opt out" in writing and never put another charge on the card again. If ever there was a charge the entire balance would immediately go to 16.9%. So I took it off my checking account overdraft protection and was left without a safety net.
Of course you know what comes next...I had checks pass through my bill pay account the night before my automatic payroll deposit = hundreds of dollars in NSF fees. I explain to the customer service rep that this entire situation was created through a Suntrust error from the beginning - she says "I understand your frustration, but there is nothing I can do" I then talk to a supervisor named Scott Hillburn who gives me the same pathetic line - which I'm sure is written down on a sheet of paper that he reads his replies from. "It is not Suntrust fault." I then ask - if this is worth losing a customer over and he replies yes! SUNTRUST DOES NOT CARE ABOUT THEIR CUSTOMERS! SUNTRUST DOES NOT KNOW THE MEANING OF CUSTOMER SERVICE!
Suntrust is an arrogant, self righteous banking institution that doesn't no the meaning of customer service. No one should ever trust Suntrust for any banking needs.
The complaint has been investigated and resolved to the customer’s satisfaction.
you guys are all [censor]ing idiots! what the hell do you expect to happen when you spend more money than you have? should you just be allowed to spend spend spend until what? NO if you want to spend more than what you have go apply for a credit card! start being accountable for your actions, take a 2nd grade math class so you can learn how to balance a check book and stop wasting money on [censor] you dont need! i hope banks raise the overdraft fee to 50$ because they need to teach people a lesson!
I hope Suntrust runs out of business for ripping off all of its customers! You may owe them but you are on your own because they will not help with anything! Every manager I came in contact with on the phone or in person were worthless. Nobody follows up, they are rude, and no service is done! If anybody has a number or email to a VP of loss mitigation that would be greatly appreciated!
i have had a similiar experience bring accused
of Fraud over my Income Tax Refund. The
branch opened a new account and the home
office took my entire check with so much
secretive answers behind it. They did not give
me a number to call or anything. I dread to
see how much they keep of my check. Our
president needs to address these issues and
stop allowing them to do as they please without
explaining everything.
put in my application in early December and received an approval. The Loan Officer got all of my paperwork (student loans, bank info, etc) in the beginning. Through the month of December and January she kept asking me for the same documents. I was scheduled to close on Jan 19, 2009 but that didn't happen; the loan officer said she needed more time and started coming up with numerous excuses about my debt to income ratio and asked for a closing extension to Jan 28, 2009. The other bank decided to pull out of the loan and wants to keep my earnest money deposit; now I have to attempt to get my deposit back because its over 30 days. From Dec 13 to Jan 28, 2009. SunTrust then sent me a denial letter on Feb 5 saying income and debt/ration. The loan officer had the nerve to say I was uncooperative--when every email she sent had a response to the paperwork she needed. She was not upfront about anything and was TERRIBLE! If you visit Manassas VA and go to SunTrust be vary wary of A. King if she is your loan officer, go elsewhere! She was terrible.
If you live in Florida, and feel that you have been victimized by Suntrust's overdraft fees, please contact J. Rex Powell, Esquire, at suntrust.overdraft@gmail.com
$400 in NSF fee's. 7 NSF's in 2 days...I switched from Citibank to Suntrust because there was not Citibank within an hour of where I moved. This bank hires ###s who are uneducated and don't deserve to be handling money. Their customer service pales in comparison to Citibank's which I now think is the best bank on earth. They are compassionate and understanding if you get an NSF fee, they work with you.
Citibank's check cards automatically stop working if you are out of funds, Suntrust however will let you spend up to $400 and charge you $35 each time you use the card even though the funds are not available. Lastly, they use paper still. That was the first warning signal to me, paperless systems are being used by many banks, suntrust needs to invest some of those NSF's fee's they've accumulated into their Business...They make me increadibly nervous, I have no faith in them and would not recommend them to anyone.
I highly recommend Citibank over Untrust.
Suntrust sent me a letter stating my property taxes weren't paid and that they were going to set up an escrow account and back charge me interest and fees. MY TAXES WERE PAID. The idiots over at SunTrust go onto the Tax Website extract incomplete info from there and base their whole conclusion on that. Some dingbat with 1/2 a brain prepares a letter in September 08 using information that is valid only until May 08. The really amazing thing is I don't even get the letter until the end of October! I have only 60 days to respond, by the time I get the letter I have 3 days left to mail out my tax receipt to them before they start charging. Talk about inept.
"I understand your frustration, but there's nothing I can do"--evidentally is "Untrusts" creed.
They took an extra $400 from my account on a bank machine withdrawal---nothing they could do as I did not catch it in time.
Started making $14 monthly checking acct. fees--I closed the acct. via mail from my new banking instition. They charged me $20 for not closing the acct. in person. They acknowledged that since I have another type acct. at "Untrust" I should never have been charged the $14 per month fee--but, since I had closed my acct., "There's nothing I can do, you don't have an acct. to credit the money back to". I was there in person, but no, they wouldn't give me the money. If I would open back up the acct., with even one dollar, I could continue to use the safe deposit box. Okay, if I do that, can I get my $14 charges back. NO.
I was told that it was my responsibility to catch the charges and notify them, and that they could only go back "a month or two"--. So, if "Untrust" makes an "error"(ha, ha) and you do not catch it quickly, they are not obligated to do anything about it. Not even sure this is legal, but they sure make some quick, easy cash off of my one little account.
Would love to know how much they've accumulated from their brand of banking--
Suntrust sucks. I have a million dollar contract with a company that does 50mil a year, and they insist on sending me a check for payment, of which because of some security regs their bank could not verify one day, but did the next. the branch manager decided on her own to put a hold on the third check from them, even though the first 2 went by without any issues, then after being forced to release the hold after receiving bank verification, called loss prevention so they could put a hold on it. Before this BM showed up I had no issues with the staff at the branch, now I am moving all my stuff to M&T.
BTW, BoA sucks too, and no banks have good Customer Service anymore.
They will charge the overdraft fee first and then run checks thru, they have stole over a $1000 from me in overdraft fees over the last year. If you have direct deposit they will sit on it and run the checks first. My income last yr. was less than $18, 000 as I am a sr. citizen trying to live on my social security. THEY SUCK!
unauthorized bank charge!
I checked my checking balance balance on Saturday 12-1-07. It said I had plenty of money available. I made two debit transactions. I made sure I didn't go over my balance. They were approved. On Monday I had a $105.00 ins. funds fee.
I called Suntrust and they said I had a check that came through on monday and they process checks first. These were approved transactions on Saturday and if they would have processed these first, this wouldn't have happened. I called them and they would not budge. I asked them how many other people have they cheated?
Beware people of Suntrust Bank!
The complaint has been investigated and resolved to the customer’s satisfaction.
These just low down thieves have stolen over 1800 from me when I try to get back they close account. I'm so pissed and don't know how they are allowed to operate
Suntrust bank is a scam...They sent my card to someone else address then my card was attempted to be used so they cut my card off with no access to a bank in used checks. they over charged me for every check $36 a check my checks never came to be over $10... then come find out they never sent me a new card three weeks later... Then they make rude and inconsiderate... Sarah is supposed to be a supervisor but makes snob like comments... I know next time to find a better bank... The worst company they robbing people blind...
I got my already programmed blanked ATM card to withdraw the maximum of $50, 000 daily for a maximum of 20 days. I am so happy about this because i got mine last week and I have used it to get $100, 000. MR PEDRO is giving out the card just to help the poor and needy though it is illegal but it is something nice and he is not like other scam pretending to have the blank ATM cards. And no one gets caught when using the card. get yours TODAY. Just send him an email via martinshackers22@gmail.com
they took money and i want it back the end!
I had recently wire transferred money from the US to Brazil on May 19th from my bank (Suntrust Bank). According to Suntrust, notified me that there wasn't any errors.
My complaint is that my beneficiary my brother-in law who has an account with Banco do Brazil(receiver) checked for the receiving of my money ($7, 000 ) has never been received up to today's date (June 15/2011). No ends have an answer where my money is placed. One bank blames the other.
This money is an emergency. (June 15). Suntrust Bank is not willing to give back my money (recall) in which they say it may take 3-7 days and no actual evidence provided that Banco do Brazil even received this wire transfer.
I demand my money to be put back into my account immediately for withdrawal by July 1st. Could someone reach out and help? I don't know why Suntrust Bank would not release my fund back immediately and blaming that Banco do brazil has not communicated back.
Suntrust will change items already posted as paid (not pending) and change them to a later date after a debit that would put you negative.
For example,
you have $500 in your account.
you had a debit to walmart on 6/1 of $100.
it post to your account as paid (not pending).
On 6/5 your house payment of $500 post to your account.
Suntrust will move your payment to walmart for $100 to 6/5 and put it after the $500 house payment. That way your account is negative $100. Thus charging you a NSF fee.
They perform business this way daily, and anyone that has online banking with them knows how they switch posted payment dates around.
Suntrust is a horrible company and prays on the little man.
Due to recent laws, I recently had the option to authorize or not, debit charges to my account if funds are not available. I did NOT sign the release because why on earth would I want to authorize Suntrust to DECIDE to pay or not pay charges that are run to my account and charge me either way $38 per NSF. If they were guaranteed coverage that’s’ one thing to decide if you want to pay a fee. Given Suntrust’s history of NEVER paying my items, even when they are small, OR, by posting my debits first before my paycheck which is totally intentional on their part 9 I never had this happen at Wachovia, where I will be going back)….I opted out. I not have TWO NSF charges mysteriously on the same day I am paid and when clicking the electronic link – there is NO INFORMATION EVER on what they covered or didn’t so one never knows what the transaction was until having to take time out to call them or send an email…their website is a joke and is totally unreliable. I had NO CHECKS come through on my account…it’s POSSIBLE one of these auto-shipments I AM ON tried to post a charge early, but I doubt it. If they did, the charge should have BOUNCED BACK and I should NOT have been charged. I just emailed them asking for PROOF of what these NSF’s are for, but I suspect I will have to close out my account with them if I ever want to be rid of this problem. This is illegal. The entire point of NOT signing off on that form they went was to simply avoid any possibility of NSF’s hitting my account. They are pulling their stunts again and as I said, these posted the same day I was paid anyway – so it makes NO SENSE. Any decent bank posts credits before debits. They are unethical and do anything they can to milk fees out of you whether legal or ILLEGAL. I am out of here the soonest I can get to it. They do not value the average person at this bank. They are only interested in multi-million dollar accounts, where I AM SURE THIS DOES NOT GO ON. Here is a newsflash SUNTRUST – US “LITTLE PEOPLE” can end up “BIG PEOPLE” and this is business they lose out on in the end. JERKS.
To whom it may concern; I opened an online Account For the Purpose of Trying to get a Personal Loan, and to Rebuilb my Credit. I may have over looked some of the Fine Print. Like I said I was trying to get a loan from some Lenders in Nashville Tn.Anyway i recieved an Email concern A $10.000 Line of Creit, Yes I was Interested in getting Started Paying off Medical Bills, Credit Cards Etc.But for some Reason The New Millinium Bank Tried to Withdraw a 99.95 from my Account, Which was Just Opened with no Money in It. Now Suntrust is Charging Me $169.00 in Penalties, Which Should Not Have Accured on My Account. I Know the Big Banks make their Money From Poor People like Myself, WHO ARE TRYING TO GET AHEAD IN LIFE TAKING A CHANCE WITH THESE KINDS OF BANKS. I think that the Government Stimuluis Money to the Big Banks was a Mistake. THE MONEY SHOULD HAVE WENT TO THE TAXPAYERS.HOW CAN I START A NEW RELATIONSHIP WITH A BUSINESS IN THE RED.I CANNOT AFFORD TO PAY FOR PENALTIES I DID NOT CHARGE.
Totally agree, I paid my light bill o $404.00 on the 16th i checked my account afterwards and the $404.00 was deducted from my account. I thought this was accurate. One the 24th they reversed the amount of $404.00 which caused me to have a NSF. I have had thousands of dollars taken from me by Suntrust this way. I check my online account almost daily. The online account will have one balance but then the next morning or later the same night my balance will be in the negative. PLEASE HELP I CANNOT AFFORD TO LINE STB POCKETS WHILE THEY EMPTY MINE. I'M MAKING A COMPLAINT WITH FDIC ALSO JUST AS SOON AS I FIND OUT HOW TO.
I don't bank with Suntrust but used it's ATM (only bank on the way to work) and on top of the regular $2.95 ATM fee, they charged me an additional $2.00 for the SAME transaction. The ATM itself, SPECIFICALLY stated that the fee would be $2.95 cents, but Suntrust charged me and Extra $2.00, ONE DAY LATER for the same damn transaction! I'm reporting this bank to the BBB and the FDIC! On top of this, I found out that 2 of my friend and one of my family member actually had to close their Suntrust bank accounts because of the extra, unexplained charges by Suntrust, on their accounts every month. STAY AWAY FROM SUNTRUST!
deceptive business practices
Breach of contract issue, unjustified fees charged then added to loan balance itself resulting in interest being charged, interest being charged on interest, same interest being charged twice, incorrect APR's, incorrect year end tax reported on my tax statement and numerous other issues. Biggest problem, the Federal Reserve Bank's who are suppose to be in...
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SunTrust Banks emailsaskSunTrust@suntrust.com100%Confidence score: 100%Supportsuntrustbank@gmail.com100%Confidence score: 100%Supportcustomercare@suntrust.com100%Confidence score: 100%Supportshaun.rowles@suntrust.com94%Confidence score: 94%finance
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SunTrust Banks headquarters1 Park Pl NE, Atlanta, Florida, 30303-2904, United States
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Fraudulent activity on account - SunTrust's failure to properly close accountOur Commitment
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