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Suddenlink / won't fix problem

United States Review updated:

I have been having problems with internet service for over a month. I have made numerous calls to suddenlink. They sent two different techs out but the problem still persists. The internet goes off several times a day. One tech replaced my modem with their upgraded modem. Suddenlink's modem didn't even last a week before it went completely dead. I called suddenlink and was told an agent would call me back to schedule an appointment for a tech. No one ever called me back. I called suddenlink and was told their system wouldn't let them schedule a tech appointment. They didn't care that their piece of junk modem didn't even last a week. I still have a dead modem and no appointment.

St
May 27, 2015
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Comments

  • Su
      9th of Jun, 2015

    Hi - Kacie with Suddenlink here. I'd be happy to investigate this issue for you. Please feel free to email me directly if there's anything I can do to help - please reference this post. My email address is socialsupport-AT-suddenlink-DOT-com. Thank you, -Kacie

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