Subway
Reviews and Complaints

After waiting in line for 7 min. I finally get to the front to place my order and was told that the credit card machine was down and that they were only taking cash. I know it's not their fault but maybe they should have put a note on the door to inform everyone that the machine was down instead of having them wait in line and then get told that. I was on my lunch break so I had to rush somewhere else to grab a bite to eat and get back to work in time.

I had the worst experience that I've ever had in a restaurant and it was at the Subway located at 6260 Hwy 6 Missouri City, Tx 77459. I arrived at approx 1:20 and waited in line to place my order. I placed my order and all was well until I got closer to the cashier and there were two people in front of me. I lost sight of my sandwich and asked "are you sure that one's mine?" The cashier, who was a young teen was fine. The person, who took my order and appeared to be the senior employee at that location, responded loudly that she had been doing this for __years calling me sweetheart in a very loud and negative tone. There were other people in the store and I felt totally disrepected. She went on to say, again loudly that she'd better take a break before she started snapping at somebody, meaning me. I responding that if that happened I would snap back. She went into a back room for a second and when she came out she told the young cashier that people like me were troublemakers. I responded that as a customer I had a right to ask questions and she should respect that. She said "well I answered your question". My response was, "but in a negative way" To that she started shouting "Yes maam, Yes maam" again in a sarcastic and negative tone. I am 55 years old and felt totally disrespected. I was not questioning her sandwich making ability or her ability to keep them in order. It seems she has a chip on her shoulder and took my question as an affront to her. There were 4 people working in the store and she appeared to be biracial black/hispanic who spoke spanish to another customer. I did not get her name because I was so upset. I've been to this location before and never saw her there and never had this problem. This person was an extremely poor role model for the 2 young people who were working there. If she is a manager then she is a complete failure in customer service.

walmarts is selling gift cards for Subway that can not be scanned. I went back to walmarts where the card was bought with my receite and they said this has been happening but they cant do anything about ( No refunds or card replacement) . They said I had to call the head office. I did at [protected] they wont do anything about it either. All they could said was sorry but maybe someone took the card out before we bought it.
I still have a recire but now what can be done ?

Don't shop at subway...

So.. I am standing in the long line at my local subway... Very busy for lunch.. With probably 20 people in front of me. When I get to the window.. I order.. And then when I go to pay... I am told that they do not take $100 bills. Now.. My food was over $15.. And I know that they have the change in the register because I have seen them putting cash in the drawer for the 20 people in line in front of me.

I am a little pissed... So I complain to the head office via email.. And this is the response I get... Confrontational and condescending:

Thank you for giving me some time to respond to you. Upon reading your comments I feel I am compelled to address them one at a time.

1. Not accepting a $100 bill.

In our store it is clearly sign posted that we accept no bill larger than a $20 bill. The sign is posted in clear view at the point of order. The reasons for this are many and in the quick service food industry this is very common. It is not our intent to refuse cash, it is our intent to maintain as little cash as possible in the drawer for the safety of our employees.

2. You know we have change.

You mention that you have seen the clerks take $20 after $20 so you know we have change. Allow me to explain, we are a franchise and one of the many things that we are to follow is cash handling. As per subway, it is recommended that we carry no more than $60 in large bills. What you saw was the sales being rung into the pos system but what you did not see is the cash drops that the pos system forces the clerks to do. Namely cash is removed from the drawer and deposited in the safe. Upon checking my tapes i
See that this was indeed done.

3. Poor management decision.

I would have to say that we are following direction and advice of subway and that our clerk did indeed carry out the instructions that he/she was told.

4. Fight going national.

Do you mean with subway or other businesses?
I am sorry that you feel so inclined and I will be happy to provide any other information that you need.

5. Lazy business owners.

Quite frankly I read this as a personal comment and would be happy to deal with this comment in a meeting with you should you feel that strongly. I don't feel that this belongs in a subway related letter.

6. Company is too cheap and lazy to train.

Did you know that you can now glue and paste two bills together, for example paste a $50 bill over a $5 and that bill will not show as counterfeit? Using pens, lights etc does not work and therefore we post signs such as our and have a policy not to accept large bills.

I hope that I have managed to explain and educate you the reasons of not accepting large bills. Please let me know if you need further clarification and we hope to see you enjoying one of our famous subs soon.

Regards

Jill scognamiglio
3339 and 14209

I had just started working at Subway January 28th, 2010. It was going great until one night I was scheduled to work with my co-worker, Liberty. Everyone warned me about her. They told me she was very loud, rude to customers, and had been getting lots of complaints from customers also. Ever since the first night I worked with her, she has been very rude to me.

She yells at me in front of customers for absolutely no reason at all. I try to do my job the way I was trained, and it seems every little thing I do, she watches me and yells at me if I don't do it right.

She yells at my manager, she keeps customers waiting, and she makes my day hell at work.

i know from buying subway sandwiches for years that they are suppose to have a certain amount of tuna and meatballs but not this one about a scoop and a half on a six inch tuna sandwich all other subways put three scoops same thing with the meatballs its mostly sauce . i work close by and im tired of paying for bread.

I was bitterly disappointed and upset to learn recently that Subway are using Halal slaughtered meat in many of their London restaurants (I'm not sure about their other UK stores). I used to be a regular customer at Subway but I will no longer set foot in any of their outlets and neither will my friends. The Halal method of slaughtering animals is absolutely disgraceful and cruel. Compassion in World Farming, the FAWC and many animal welfare organisations have condemned this awful way of killing animals but Subway obviously place profits before compassion. Utterly sad!

I've been going to Subway since I was in High School. There staff was College Kids working part time and a few old timers that wanted some extra cash. The food was good and the service always came with a smile.

No longer is this the case. One could only guess, in order to save a few bucks, I am greeted with a glare from employees who look like they just got off the bus from Mexico and served sub-par quality food. The orders always need to be repeated at least twice (since I don't speak Spanish in America) and not so much as a hello or thank you. I get the feeling I'm invading there place and I should leave, of course after I hand them my money. I don't go there much any more and I have a real hard time justifying ever returning there.

Is cutting corners really worth it to the owners of these places. I'm sure they are seeing a profit at the end of the day since our population seems only to be growing and there's always going to be more new customers then dissatisfied, never to return old customers, but I wouldn't be surprised if eventually they only catered to Spanish speakers.

Forget you Subway. You can eat something "Fresh" my dog just dropped in my backyard. I'm never going back.

My wife and I decided to eat at a Subway sandwich shop . We purchased our meals and sat down to eat and my wife mentioned what a rip off the bags of chips were. I told her the chips had settled. She then poured her bag out on a napkin. Thats when mouse feces and matted mouse hair fell out of the bag. I went up to the employee behind the counter and quietly told her. She came out and and took our food and went to call the manager. I then asked her to give us back our food and she said hold on. She put me on the phone with the manager and I told him I wanted our food back in case my wife got sick and he refused. I told him if I didn't get the food back I would make sure that everybody in the store knew about it. Then I told him that I would call the police and the health dept instead. The manager told me to go ahead. I called the health dept. In the mean time the two employees started cleaning as fast as they could. I then called the health dept again and let them know. The health worker got there shortly and found mouse feces all over the store. The health dept then closed the store down for 3 days. The story made the local paper. Several days later the manager called me and thats when I told him that I thought my wife deserved some compensation. About 10 minutes later his extermination company called me up and started yelling at me about how him and his wife are really devout christians and that we weren"t getting any money from them. He also told me that they closed the store down voluntarily. I told him that he was not being honest with me because i was there when they were told to close down or they would close them down. he then told me mouse feces was relatively clean and that my wife should get over it and that 50 years ago people ate mouse feces in their food and it was accepted. I asked him how many mice they caught and he admitted they caught over 30 the first night. I finally hung up on him. I then called up the Subway manager and asked him why he gave out our personal information and he denied it. I told him what the exterminator had said about the situation and that if they caught 30 mice in the store that he must have known about the problem or seen mice and he again denied it and said that he was only aware of 15 mice. the company has still not even called and apologized.

I ordered a 6 inch turkey sub, the girl pulled the bread out and cut a large portion of it off. I paid 5 dollars, with bacon, for a 5 inch snack! What a rip off I could've gotten a footlong! The workers at subway never know what the hell they are doing. The bread was hard and crusty as well. This is not quality service! what gives! Subway always rips off people, they give you one napkin and very little vegetables. I'm going to Quiznos from now on, they never did me wrong.

hello friends
today on forcing upon by my friend i had a chance to visit subway rest.patiala. being a guru sikh and totally a vegetarian i never go to restaurants who serve both veg n non veg food stuff.but upon his insisting we a group of 8 friends went to subway at patiala as he said that they have separate sections for veg n non veg foods and they maintain very strict protocols not to mix the things up at any level i.e.from preparations of sandwiches to baking of breads in d ovens and even to the people who make d sandwiches everything is separate.But to my surprize when we were ordering, the sauces they were using were being CONTAMINATED, as the same bottles were used in both veg n non veg sections and the other level of separation was also not at all satisfactory.so i suggest all d GURU SIKHS or ARYA SAMAJIS or D BRAHMINS and last but not d least 100% PURE VEG EATERS not to have any thing from PATIALA SUBWAY new leela bhawan seeing which even we had to cancel d order for 8 of us.
yours sincerely
dr.rohit aryan

Along with my sister & my cousin we decided to have a tuna sub. We asked the two staff to change their gloves as we are vegetarian. They both pulled faces and mumbled amongst themselves. They were both very rude & gave us a very poor service, other customers were in the shop also. My sister asked the staff that she would like some jelopenoes in her sub, the lady staff got a handful and just chuked it in in anger along with the other salad etc. I asked if i could have a little touch of mayonase and she squeezed a load in on purpose. We were all disgraced. It was a cold windy rainy day and when we stepped in the shop it was nice and warm, the both staff knew we were cold so they both decided to put the air conditioning on high. We were freezing whilst eating our sub. We would never go to the subway on Blackburn road ever again. When we finished eating and leaving we overheard the staff calling us 'pakis'! This incident occured on Sunday 1st November around 4.30ish.

My email address is amena.[protected]@hotmail.co.uk if you need more information

the Launceston subway store in the city has very poor hygiene! I feel so sorry for the workers in that store. It is so hot in there i can't stand to eat inside, i can't begin to imagine how the workers feel standing in the same place for 2 hours serving constantly, sweating over the food. When i suggested they should go wash their faces in the bathroom to cool down the younge boy replied that they dont have a toilet or bathroom facility in the store that they can use and have be told by their manager that leaving between 12 and 2pm would slow the customer service line down and she would not allow them to do that. The heat also attracs flys. I must of counted atleast 16 flys buzzing around the sandwich unit.

Ordered food at 1pm, expected delivery time given within 40 mins. Food never arrived till 1.40pm, when called at 2pm - "oh the food din't reach. will check and get back" was the reply from SUBWAY. Nobody calls again till 2.30 :( Furious at the person taking order I call again to check my order and I get the exact same reply. I request them to resend my order as its been 1.30 mins since i placed ordered :( Net net things went on for 2.20 mins and food finally got delivered at 3.20 pm. But the worst was the manager din't even bother to come on the phone when i asked time and again. Even later he din't call to apologize for the entire delay. The MANAGER named Mr. Salim never bothered to revert, freebies was way off. WHAT KIND OF A MANAGER IS THIS WHO DOESN'T KNOW HOW TO MANAGE DELIVERIES ? DO SUCH PEOPLE DESERVE TO BE IN RETAIL ?

Last night at about 6:00 me and my boyfriend went into subway to get something to eat. He stoped to talk to a friend and I went up to order. There was one guy working really hard trying to get the order for the people in the drive thru, whlie two girls were in the back talking and gosiping. I stood in line for about 5 minites and they kept talking and I know they saw me. Well when they finaly came out they stocked up the food and kept talking to each other. When the tallar gil finale took my order she roold her eyes and said "What do you want." I told her what I wanted and then waited for her to toast the sub. The guy was still working really hard, but the short fat girl just stood there and stared into space. When my sub was toasted she put it onto the counter and let it se there while she rearanged the sub buns. Finaly she put the topping on I asked for half bannan peppers she put three peppers on half I asked o a few more on the sub nicely and she went and put the peppers on all of it! (Me and my boyfriend were spliting the sub and I can eat peppers) I didn't say anything payed for the sub and left. This is the third time this girl has been rude to me. I don't even know her. When we left the store the ladie that was ordering behind me came out with her sub and said if the girl had treated her like that she would have been madder than a bee.
From now on if I go into that subway and see her I am walking right back out!

Management often insults and mocks customers. The food here is not all that good anyway. There are better places to go. There are better deals in Townsend for a subway sandwich. I can get a buy one get one free meal. Jerks run some businesses throughout Sevierville and Pigeon Forge. Subway sandwiches hope goes out of business and better businesses soon appear. In Germany a few Subways had model Twin Tower buildings making fun of 911 with a big sub sandwich knocking into the Twin Towers. Very pitiful. Restuarant management was caught stealing and now have spy cameras on the workers.

i have been going there for two months sense i have been there i have gotten three different host they made all my sandwiches wrong sense i use to work at one, and my daughter in law also works at one, i know how they are suppose to be made, i guess they never learned, they need to have 8 pieces of meat, 6 cheeses, and the rest what ever you ask for.

This employee was to busy talking on a cell phone to take care of the customers. The store was disgusting and the employee was using foul language at the customers. Check out the photos of her and the store

Every wednesday I take my kids to eat @ subway, ive never had a complaint about them. But today after picking my kids up from school we went to subway in apopka @ 2:30 pm. The lady that was preparing our 3 sandwiches coughed in her glove & without taking the gloves of &/or washing her hands she continued to work on the philly cheesesteak. That was disgusting, I just told them, I was going somewhere else to eat. I work @ a fast food place, & I have seen the emails from the health department in which it says if a fast food employee is sick they shouldn't be working. H1n1 virus is going around, I take care of my kids & myself. I think the crew in this location need to be retrained on handwashing & changing gloves. Im a general manager @ a fast food so I know the proper steps that need to be taken, & these procedures were not followed in this restaurant. I am sorry to say you have lost me as a customer, family of 4 & I usually stop by for lunch with my boss when we want to get away from our food. Guaranteed, I will never stop there again & I will let everyone know what occured there today, not to hurt anyone but for health issues.