Subway
reviews and complaints

I'm not sure if every Subway staff does this or how they been trained. But my main concern is how the Subway employee would open up the glass door of food container when they prepare sandwich with gloves on and proceed to make my sandwich with the same gloves on.! I'm in the healthcare field and that just really bothers me. I asked and they say they clean it but how would I know if it's actually clean and when? Gloves should be changed with each patient and so should food when gloves have touched other surfaces. I plan on asking employee to wear a new pair if this happens again! I'm also going to complain to manager too. This small incident should never be allowed!

I just called the 800 # for subway to make a complaint on several things & they were like there's nothing we can do which is ### ! 1 is my boyfriend works up at creech air force base here in Nevada ... His check bounced & was threatened in to signing something just to keep his hours, my boyfriend also worked at the sahara & Durango store in Vegas & knows that owner of subway store was paying an employee Marlana Zurzolo under the table while she was collecting unemployment ( why I know this is because this Marlana has a big mouth & was telling everyone ) & owner is quite FRIENDLY with her ... Is this how you run your businesses ? It's wrong & you know it ! The owner of these subways is an ### for not being able to pay his employees as well as the other things I have mentioned ! It's only a matter of time when it falls back on you for doing NOTHING ! Give these complaints to someone who is actually going to handle & do something about it ! Thank you

My Wife and I with 2 children went to Subway purchased 4 sandwiches with coupons that stated one per person per visit...no other restrictions. The employee proceeded to complain that it should have read one coupon per family and was a misprint. We explained that the misprint issue as he claims should be dealt with by him with his corporate office.

The employee proceeded to complain loudly stating that we were taking advantage of a "loop hole" (his words) and that we were taking money out of his pocket, all the while there were other patrons behind us who left, and others sitting down that came up to us saying we should not take the abuse and leave. Another patron also said to the employee that his tirade was inappropriate and embarrassing.

The employee proceeded to make the sandwiches saying how unfair we were being, and also speaking in Spanish with his fellow worker in an abusive manner about my family.

I did all I could to restrain myself from further adversarial interaction, my wife made numerous attempts to contact corporate to voice our concerns, and all that was done is we were told that the complaint would be forwarded to the owner of the specific franchise, which they claim is their protocol. We were told That we would receive a response within two days from the owner of the franchise...well 1 week later an 2 additional follow ups with corporate no further action was taken, and no response from owner.

So much for Corporate caring about how their franchises are operated.
I have lost faith in Subway Corporate in their hands off way of handling an obvious poor business acumen of one of their stores...Shame on you Subway Corporate..To add we contacted corporate office in Connecticut and also in Georgia. SHAME SHAME SHAME

I visited the store for the first and last time today.I was looking at the menu board when I was asked if I could be helped. I said yes atarted to order when I was told the line is behind the only other customer who had been waited on.I asked I thought you asked if you could help me.He said the line started behind the peple to my right . I was told I was rude because I didn't know there was a line as I said this was my first time in this store.they did not want to serve me and said I was rude. I told the manager she was rude and left the store. I moved my car in front of the store in an attempt to get the address from the building to no availe then I tried to use my cell phone to find a number again no luck and left the parking . I. Was about 4 blocks and was pulled over by the police. I wa

The Athens Georgia five points is very unprofessional. On multiple occasions myself along with others have been there and as you pay, you hear a noise. Turns out it is a fart machine and the bald guy that must be the manager apparently gets a rise out of this. It's rude and I don't go there anymore.

My husband and I were traveling back home from vacation. We stopped to fill up our car when we noticed that their was a subway with the gas station. We chose to additionally eat lunch. We ordered a $5.00 blt footlong. My husband chose that he wanted extra bacon. (He nearly constantly orders extra bacon…

When you call the Subway corporate number ( 800.888.4848 ) they will tell you there should be 10 Slice of Salami and 10 Slice of Pepperoni in a footlong Spicy Italian sandwich. This is what we pay for. Right? No, you will be cheated when you actually buy a sandwich. When you go to a subway store they put 7 Slice of Pepperoni and 7 Slice of Salami. At some store if you're lucky you get 8 Slice of each. I'm talking about the Subways in the Triangle area in NC. But I won;t be surprised if they steal in other areas too. Because I got the feeling that Subway as the corporate do not care and appreciate about your compliant on this...! Try and see for yourself.

I filed several complaints at Subway.com about several subway stores in Raleigh and Cary area regarding their BAD BUSINESS PRACTICES. Instead of appreciating my report and complains about these stores, she (Annie) told me if she were me I would tell the person who makes the sandwiches put more pepperoni and salami... What the hell is that? Do you see where the scam is coming from?

As customers, are we supposed to teach them how to make the sandwiches? I was expecting to get a better and satisfying response. It's obvious that Subway as the whole corporate do not care much about this scam. If so I have a serious suspicion about what else they do.

There's Neil, he presented himself as a "consultant" in the triangle area (Raleigh, Durham-Chapel Hill, Cary, NC etc). He said someone will be contacting me about this. Noone has never contacted me. A month later I sent him another email. No responses. He had given me a telephone number in the email that he sent me... Guess what his telephone number was fake. Automatic answering system says they can not connect me to that number...

I wanted to talk to a supervisor at Subway. I didn't get her name but she wasn't appreciating my complaint at all. She talked like a robot. She said she will let the owners know about the situation. I told her, we did a month ago too, they still STEAL... She said this is all she can do.. Really? There's no one at Subway that can stop those people STEALING...? Apparently the answer is NO.

From now on I boycott all the subway stores. I also suggest everyone who are sensitive about the corruption and scam that many corporate involved, do the same. Just boycott all of them that they are not honest. If they do not respect you, do not respect them either... Why do we have to let them use and abuse us?

Also don't you see they do false advertising all the time? They show you a picture full of stuff in it when you buy the same sandwich they give you the half of what they show.. Do you really call this advertisement?

I've had shopped from these stores below and they all stole from the sandwiches. When I told them they are not supposed to put 7 or 8 slices, they told me this is how they make the sandwiches. I told them I called the corporate offices, they told me their boss told them to do so...!

Here are the subway stores that cheated me:
Store # 1880 / 3225 Avent Ferry Rd 9 Raleigh, NC 27606, USA / [protected]
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Store # 881 / 5563 Western Blvd / Raleigh, NC 27606, USA / [protected]
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Store # 1437 / 1373 Kildaire Farm Rd / Shoppes of Kildaire Cary, NC 27511, USA / [protected]
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My husband always orders a pastrami sandwich at Subway, and they always look at him funny when he says he doesn't want it heated, as if it is the most unusual thing that they have heard. Today he went to a 'new' Subway, and the pretty much REFUSED to sell it to him without heating it up.

I would think it was out of ignorance, but come on: you can buy it in a store as cold cuts (operative word being COLD cuts) but these [censored]es didn't even think they could see it without heating it up. Not sure if anyone else has had this problem?

While at mall shopping my family and I decided to have lunch in the new food court. My partner and I decided we wanted Chinese my son requested a sandwich from Subway. So, my partner goes to the Chinese restaurant to get our order I went with my son to purchase his sandwich. My son ordered the June Special sandwich the "Chipotle Chicken and Cheese" for $5 @ footlong. At the register was a man named Hameel (?) who was ringing us up, and I said could we make it a combo w/chips and a med drink... he said sure that will be $9.39. While digging through my wallet for the money I said "that's ridiculous". Hameel said, in what I thought to be joking fashion, "don't say that word in my restaurant". Keep in mind we are in a food court, so I, again a a joking fashion, stepped back two steps and said "that is ridiculous". At this point I realized he wasn't joking, I said you know what let's forget the combo and I will just get the sandwich. I handed Hameel $6, which he took and then told me to leave his store. I said I will leave after I get my change, he then threw the change at me and told me to leave. Leaving the store, my son went a got a table, I joined my partner, who was still in line at the Chinese restaurant, and told her what had just happened. We joined my son at the table and my partner said you know that is not right for that guy to have spoken to you that way, I am going over to get the owner's/mgr's name to make a report. She goes over and is speaking with Hameel, when she asked who the owner was, he said "### you, you aren't a customer here". My partner then said excuse me but did you just say "F you to me?" Hameel, said again, ### you and get out of my store. We went to the mall manager's office and both of us filed a complaint, but was told by the receptionist that they would just be put into Subway's file and maybe reviewed when time for lease renewal. After leaving the mall my partner called Subway's coporate office and spoke with a customer service representative. After going through our whole story the representative stated that Hameel was the owner and that there was absolutely NOTHING they could do about his treatment of us. When asked if this was Subway's standards, she said that Subway "suggests" standards on how stores should be run, but that it is entirely up to the owner of the Francise to follow or not... I was and still am totally blown away. It is funny that I hadn't eaten at Subway for almost a year prior to this, just because there has been a small business open in our neighborhood that sells the BEST sandwiches in all of Clarksville, TN called Freedom Deli that we take our business to now, but now this has happened and I gaurantee I will never eat at one again simply because of the lackluster care given to this from Subway. I wanted to share this not because I am looking for coupons or refunds or stuff like that, I just wanted a sincere apology and ownership of what they had done, not just to my family but to the other people in the food court, many with small childern, that had to hear the trash mouth of Hameel... and Subway says... "oh well!"

I always go to the Subway (new york ave near TCC in arlington TX by TCC campus)(8:30pm March 27, 2011 Sun)When I first in I notice two students in the corner and a older gentlemen) the worker was n the back working..Nevertheless the lady came out from the back she didn't say hello can I help u or anything (Np) so we preceed with the order and so towards the end I said that bread was torn..She looked at me and said you don't have to b rude and I will not be serving you, because I have to much to do! I said "maam you aren't going to serve me because I pointed out to you the bread was torn." She was like no and walked off and went in the back. SO then I said "maam u filled out that application for a mini. Wages and u going to get mad a me cuz I pointed out that the bread was torn" At this pt I am leaving the store.. She said "Eat Crow ###"! I have never been insulted like that in my life and the only reason she wasn't mopping up that sandwhich wit her mouth was because I didn't want to go to jail..I did talk to manager the following morning he said he'll handle it but (u kno how that is) He did explain that it was perhaps other employers off the clock sitting up there. Which also explain how comfortable she was by calling me a ### and not completing the order..

I went to the Subway in the mall in Scottsbluff, the cashier rolled her eyes at me because they were getting ready to close even though it was barely after 7:00 PM. I ordered a pulled pork sandwhich and asked for a footlong and I received a six incher, I also asked for chips and drink and I just got a bottle of water thrown at me and was told the pop machine was down. I asked for chips and they said they were out. when she rang it up I got charged for a foot long, a drink, and chips, and it ended up being over $10. I said that I didn't get what I ordered and the cashier tried to argue so I just gave her the damn money and left.
This isn't the only rotten subway either, every one I've been to has skimpy food, the employees rarely follow food safety protocol, it is grossly overpriced, and never anything good to eat. I quit going quite a while ago.

East 2nd street location- Paid eight dollars for a roastbeef footlong. the meat only was about 1/8 of in (less than 2 ounces for a footlong). I asked the toothless girl who made the sandwich if my sandwich looked anywhere close to the photo on the menu. She said "no, but it has eight slices" (of 2 inch round). I said, but why does the picture look like I am going to get a sandwich with a lot of meat? the manager standing next to her at checkout said, "HEY LADY, IT HAS EIGHT SLICES! NOW PAY FOR THE SANDWICH!" I was so embarrassed that I didnt even have time to have anything other than lettuce put on it. I wanted to walk out, but that lady might have tackled me before I got out the door so I paid for the sandwich and left. I have decided that Subway has no concept of quality of customer service or understanding of value to the consumer. I will never go to subway again and every person that will ever associate with me will hear of my experience. Hopefully, someday, subway will have to close it doors.

Dear sir/madame,
I am a very loyal customer to your subway. Here in kolkata whenever I go out with any friends or relatives I always seek in for subway. As I like the kind of food quality you provide.
But today 21/05/11, I am very sorry to say that I was "very very annoyed" and "insulted" by your staff who told his name is souvik in south city mall, tollygunge kolkata.
I had brought in today some of my special friend to your outlet at 7:00pm to spend in the time in a relax way at south city mall. It happened that a staff who was wiping and clearing the table suddenly came saying that if you are done with your food than you have to leave the table as this is a rule to leave the table in 20mins. I told him that even if you speak like this speak in a polite way as I am still having my food and drinks, and even I have not received such rude behavior by anyone of your's other outlet.
Listening this he spoke with a rage of anger that what can you do?
Is this kind of answer should be spoken to your customer!
He (Souvik) had also told me that nothing is going to matter even if I lodge in a complaint to his name, when I asked him to tell me his manager's name, he pointed me towards the counter stating that go to the counter and tell in your problem. And showed a very filthy attitude from me. Even after all this he did deliberatly push in the table to the other side stating that he would have problem in moving to and fro.
I think this is the height of absurdity one can think off.
I do visit the 5 star hotels often, but then I do not expect the same service to deliver but then would actually expect a little minimum curtsey's from your people.
It doesn't mean that for all these a person had to be literate or illiterate but don't you think a person could give respect to someone.
I did felt of complaining this thing then and there but then my friends stopped in doing in such.
Might be this is the last time I am visiting to your outlet as even I must say that only good food does not bring you good customer it also depends how good services do you provide with much warmth, respect and positive attitude.
I must say the people like souvik are not at all customer focussed. As I would never recommend anyone to go to subway because of your employees unruled and rude behaviors.
I must say that outlets like kfc and pizza huts are far better than you in terms of behaviours of the employees as even a employee who mops the floor knows as how to speak to a customer. I must suggest you to improve on such areas or else count of loosing in the customers would increase only because of employees rudeness eg - souvik (The thin guy who was cleaning in the table in south city mall on 21/05/2011 at 7:30 pm)
Regards,
Jayanta biswas
[protected]

It's unbelievable that management would hire employees who can barely speak English. The difference between chicken and tuna is difficult to explain to them. And apparently, the rudeness continues with attitude when correcting them for making the wrong sandwich. Cold items are Luke warm; hot items are cold. Some of the veges are wilted. When they drop the food on the floor, they just put it back in the container for the next customer. Gross! Beware of this Subway.

Store # 39195
105 Cherokee Boulevard
Cherokee Nation Travel Plaza
Roland, OK 74954, USA
[protected]

This is the 4th time I have been in the store (Located inside of the Indian Store) and found the same one or two guys working at the Subway part of the store. Its the 4th time that they have said 'were sorry the bread is old, we would have made some new bread if we new it was old' YET they say this EVERYDAY, today the sandwiches tasted particularly ### (me and my husband is on a diet & wanting to eat subway but am now going to another Subway or changing our diet because of the people that work at the store). Second of all, everything was frozen (eg every topping you can choose to put on your subway sandwich had frost on it, so although I had the sandwich toasted, they put frozen & icy spianch, hard/ice olives, ect...EVERYTHING was frosted) made the sandwiches really nasty tasting, besides the ### bread, I wanted to choose a another type of bread but the blonde headed guy that works there said there were only two types to choose from & he said they were old and close to moldy (his words not mine). I stood in line, 2 other people were in front of me, in that time he NEVER changed his plastic gloves but saw him pick up two different dirty ### cleaning rags and wipe the counters off. Im writing to just let you know I will not be back during evening hours (we eat breakfast there & the women that work there are fine/clean/friendly), however people may get sick from your unclean employees. Plus you'll lose me and my husbands business from now on. OH by the way they didnt follow their $5.00 special for his month, they charged us $7.00.