Menu
Write a review
File a complaint
Subway Profile

Subway

www.subway.com

Learn how the rating is calculated

1.6 28 Reviews 1106 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Subway Complaints Page 48 of 56

ComplaintsBoard
S
9:06 pm EST

Subway very embarrassing situation

My son and I ordered a meatball sub and a glass of water and sat down to eat when I had counted my change from a $20 and there was only $13.08 left, so I made sure the footlong was $5 and went back up to ask for a receipt, He said he did not have one. So I said why was it $7 and he said I had water, and the cup he gave me was a small clear 6 oz solo cup, not a subway cup, no lid or straw and charged me $1.50, gave me 2, I assumed it was free since it was a clear cup and didn't notice at the time I had paid $1.50 for these very small water cups, I order water at other establisments all the time and if they do charge for water it is in one of their cups which for a fair price I do not mind paying for. So after that I told him I did not want it, he told me you already put water in it and would not give me my money back, he was very very rude and laughing at me and told me no. Then I said if I am going to pay please give me one with a lid and straw and he said no. After being sooooo rude, I then said I do not want the sandwich either just give me my money back for everything. He said no. So then I tried to sit and eat and was just getting very angry and we left. As I was driving away I just kept getting more angry and went back and pulled right up front and went in. He instantly picked up the phone and called the cops again and said you are not allowed in here ever again. I asked him fine just give me the money back for the water and he would not do it, so I took a dollar from him and walked out. I know I should have handled or could have handled it a little better but I was infuriated and very very embarrassed in the way they treated me and just wanted my money back, I never cussed him but wanted to. This was a very embarrassing situation that could have been avoided if he would have just given me a receipt or given me my money back for the water, the sandwich was thrown away because I was too upset. This may not be a big deal to some people and I may drag some things out but I feel I was robbed, he also only gave 2 napkins with a meatball sub which if you eat the meatball know you have to have more, he gave me one more and said thats all he could do, that is absoulutely ridiculous, just thought I would throw that in also. This whole situation is soooo ridiculous and am still so angry and this was 10 hours ago.

Read full review of Subway and 5 comments
Hide full review
5 comments
Add a comment
K
K
KyleRiley
New Glasgow, CA
Send a message
Nov 15, 2012 12:30 am EST

@Sailon: $1.50 is obsurd. At the Subway I work at, when/if we charge for cups it's only 10cents before tax. And as for the 2 napkins rule? If a customer asks for more the employee is suppose to give more. It's rude and greedy on the part of the franchisee to tell their employees anything otherwise.

Thay being said, this complaint is very hard to believe.

S
S
sailon7119
Southfield, US
Send a message
Feb 28, 2012 11:33 pm EST

By the way. the rules are give 2 napkins per sandwich

S
S
sailon7119
Southfield, US
Send a message
Feb 28, 2012 11:32 pm EST

I work at a subway and They have every right to charge for the cup. they have to payy for the cup don't they. each subway chooses their own prices. Bring your own cup next time. You should never assume it's free.

ChristineInNorthFlorida
ChristineInNorthFlorida
Middleburg, US
Send a message
Nov 16, 2011 5:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

It seems unusual that you didn't get a receipt and then have the cashier claim there isn't one. I'm guessing he wasn't supposed to charge you for the cups and then pocketed the $1.50. The receipt probably shows no cups were purchased. Many, many (1984-my 1st job) years ago when I worked at McDonald's, there was an employee who, while working the drive thru, would inflate the total on large orders and keep the extra money for himself. Yes he was caught and fired.

ShanaNicole
ShanaNicole
Richmond, US
Send a message
Nov 16, 2011 4:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i dont know but this complaint was funny

ComplaintsBoard
D
6:02 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway horrible serivce and food

The broccoli soup was disgusting and extremely watered down and the 6" sub was not very good either. What made it worse is that she was very unfriendly and the whole time she dealt with me she was eating something. I took the food back and was told that she sold a lot of soup that day and that I was the only person to complain about it. I told her I won't be coming back to her Subway again and she said that's fine, that's fine. She was very rude and I definitely will not ever go back there again.

Read full review of Subway
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
8:15 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway workers treated like slaves

Its crazy when a good job turns bad, I work @ subway #31681 and have been for almost a year, we have a new area superviser named Beau Joyce and he just came in and started treating the workers like dogs and now he want a lone female to close four nights in a row in a bad part of town when all businesses around the store close @ 9 and she is told she must stay in the store alone for two hours and close then walk home in the dark. The store was robbed eight times in 2010 and he told the young lady if she doesn't like it to find another job. This store and many other subways are owned by John Boiki and he runs a truly horrible business and care about nothing but money. forcing people to work of the clock or be fired, then lying if someone tries to get unemployment. Subway is no longer to be trusted i advise all customers to think twice before going to any establishment owned by this man and ran by his people.

Read full review of Subway and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
CastratedBean
Savannah, US
Send a message
Dec 29, 2011 4:18 pm EST

I am trying to get paid from one of his Subways on Wilmington Island. Instead of paying me like they should the local manager is saying I have to wait for them to view video because money came up missing...the funny thing is its the same amount that is owed to me...imagine that. They threatened to have me arrested. I told them to do it because I am not guilty of anything!

I am demanding an apology letter from them. Just because you had something happen when I had quit doesn't mean I did any wrong. watch working for the Wilmington Island (Savannah Ga) location. They will falsely accuse you of wrong doing when you just want your pay.

ComplaintsBoard
H
10:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway manager has a foot fetish

the manager at this wendys tryed to lick my feet i am a respectable woman and it always smells of ### in there and he has porn feturing lots of foot action masturebation in there on the store walls

Read full review of Subway and 1 comment
Update by HOTBEEF
Nov 08, 2011 10:46 pm EST

oh ### sorry subway i mean

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
JuliePooh51265
JuliePooh51265
Lancaster, US
Send a message
Nov 08, 2011 10:43 pm EST

And why is this titled Subway when it's about Wendy's? Me thinks someone has just a little too much time on his/her hands.

ComplaintsBoard
S
4:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to get myself some lunch it was around 12:30 pm. There was a girl that was wearing a black subway shirt who made my sub, she made my sub really well but at the end she rang my sub through while she was still wearing her gloves. She played with the money then turned around and started making another sub without changing her gloves or washing her...

Read full review of Subway and 2 comments
ComplaintsBoard
L
11:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Subway food handling

I'm not sure if every Subway staff does this or how they been trained. But my main concern is how the Subway employee would open up the glass door of food container when they prepare sandwich with gloves on and proceed to make my sandwich with the same gloves on.! I'm in the healthcare field and that just really bothers me. I asked and they say they clean it but how would I know if it's actually clean and when? Gloves should be changed with each patient and so should food when gloves have touched other surfaces. I plan on asking employee to wear a new pair if this happens again! I'm also going to complain to manager too. This small incident should never be allowed!

Read full review of Subway and 1 comment
Hide full review
1 comment
Add a comment
K
K
KyleRiley
New Glasgow, CA
Send a message
Nov 15, 2012 12:35 am EST

You want them to change their gloves after EVER customer? Do you have any idea how long that would take, or how wasteful that is? Get over yourself.

ComplaintsBoard
N
7:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway everything!!!

I just called the 800 # for subway to make a complaint on several things & they were like there's nothing we can do which is ### ! 1 is my boyfriend works up at creech air force base here in Nevada ... His check bounced & was threatened in to signing something just to keep his hours, my boyfriend also worked at the sahara & Durango store in Vegas & knows that owner of subway store was paying an employee Marlana Zurzolo under the table while she was collecting unemployment ( why I know this is because this Marlana has a big mouth & was telling everyone ) & owner is quite FRIENDLY with her ... Is this how you run your businesses ? It's wrong & you know it ! The owner of these subways is an ### for not being able to pay his employees as well as the other things I have mentioned ! It's only a matter of time when it falls back on you for doing NOTHING ! Give these complaints to someone who is actually going to handle & do something about it ! Thank you

Read full review of Subway and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
monstersquad
US
Send a message
Jan 24, 2013 9:19 pm EST

Its a rumor until you SEE physical proof the owner is doing so. He could just cash her check at the store and give hrr cash.

ComplaintsBoard
J
10:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway disrespectful employees

My Wife and I with 2 children went to Subway purchased 4 sandwiches with coupons that stated one per person per visit...no other restrictions. The employee proceeded to complain that it should have read one coupon per family and was a misprint. We explained that the misprint issue as he claims should be dealt with by him with his corporate office.

The employee proceeded to complain loudly stating that we were taking advantage of a "loop hole" (his words) and that we were taking money out of his pocket, all the while there were other patrons behind us who left, and others sitting down that came up to us saying we should not take the abuse and leave. Another patron also said to the employee that his tirade was inappropriate and embarrassing.

The employee proceeded to make the sandwiches saying how unfair we were being, and also speaking in Spanish with his fellow worker in an abusive manner about my family.

I did all I could to restrain myself from further adversarial interaction, my wife made numerous attempts to contact corporate to voice our concerns, and all that was done is we were told that the complaint would be forwarded to the owner of the specific franchise, which they claim is their protocol. We were told That we would receive a response within two days from the owner of the franchise...well 1 week later an 2 additional follow ups with corporate no further action was taken, and no response from owner.

So much for Corporate caring about how their franchises are operated.
I have lost faith in Subway Corporate in their hands off way of handling an obvious poor business acumen of one of their stores...Shame on you Subway Corporate..To add we contacted corporate office in Connecticut and also in Georgia. SHAME SHAME SHAME

Read full review of Subway and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
Catherine Luechtefeld
Saxonburg, US
Send a message
Apr 04, 2009 12:44 am EDT

My boyfriend and I visited this subway at 2:45 pm on 4/3/09 to find that not only were the staff unprofessional but the facility itself was an abomination. There was food all over the tables, the floor, and the bathrooms were filfthy. We are not complainers by no means, however, this was unacceptable.

Thank you for your time,
Catherine Luechtefeld

S
S
SlayerGal
-, CA
Send a message
Sep 18, 2011 5:43 am EDT

Corporate can only do so much when it comes to their franchises. It's a franchise, after all.

That particular Subway is the cause of the issue. I wouldn't blame all Subways because of one location.

I'd definitely never return to those whiny folks ever again.

ComplaintsBoard
J
2:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway rude employees

I visited the store for the first and last time today.I was looking at the menu board when I was asked if I could be helped. I said yes atarted to order when I was told the line is behind the only other customer who had been waited on.I asked I thought you asked if you could help me.He said the line started behind the peple to my right . I was told I was rude because I didn't know there was a line as I said this was my first time in this store.they did not want to serve me and said I was rude. I told the manager she was rude and left the store. I moved my car in front of the store in an attempt to get the address from the building to no availe then I tried to use my cell phone to find a number again no luck and left the parking . I. Was about 4 blocks and was pulled over by the police. I wa

Read full review of Subway
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
10:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway unprofessional

The Athens Georgia five points is very unprofessional. On multiple occasions myself along with others have been there and as you pay, you hear a noise. Turns out it is a fart machine and the bald guy that must be the manager apparently gets a rise out of this. It's rude and I don't go there anymore.

Read full review of Subway and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
reply1987
US
Send a message
Sep 03, 2011 12:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dude... its 5 dollar foot-longs. they get paid min wage and most average a whopping 15 hours a week. Give them a break. They need something to make them laugh. ( no way putting them down, my friend works at a Subway, he's been actively seeking a different job, but the market sucks) It's not like your paying for the atmosphere there anyway.

ComplaintsBoard
K
8:38 pm EDT

Subway rude manager and incompetent workers

My husband and I were traveling back home from vacation. We stopped to fill up our car when we noticed that their was a subway with the gas station. We chose to additionally eat lunch. We ordered a $5.00 blt footlong. My husband chose that he wanted extra bacon. (He nearly constantly orders extra bacon…

Read full review of Subway and 6 comments
Hide full review
6 comments
Add a comment
W
W
wronged customer
Send a message
Jul 10, 2008 8:44 am EDT

My husband and I were traveling back home from vacation. We stopped to fill up our car when we noticed that their was a subway with the gas station. We decided to also eat lunch. We ordered a $5.00 blt footlong. My husband decided that he wanted extra bacon. (He almost always orders extra bacon at every subway we go to.) The Lady who was making our sandwich was a real piece of work. We had to repeat everything about three times because she couldn't remember what we wanted on the sub. When it came time to pay the Lady making our sub and the cashier were having a debate about how to ring up the extra bacon. The Lady who made the sandwich said that extra bacon was the same thing as double meat and to ring it up that way. Ok, what ever. My husband went to pay and I filled up our drink and found a place to sit. When he came over I asked him how much the meal was and when he told me I had to take a look at the price. Our sandwich some how cost us $8.31. That seemed a little high so I went to check the board and find out how much extra bacon was. I found out that it was $1.20. So I figured out in my head that the sandwich should have cost us $6.20. We went to speak to the cashier and the Lady who made our sandwich came over. She tried to tell me that she gave us more bacon that she should have for extra bacon so we had to pay the double meat. I told her that I'm sorry but we ordered extra bacon and that if she made the mistake we shouldn't have to pay for it. She then said that since the only meat on our sandwich was bacon we had to pay double meat, I told her that we have never had to do that. She went on about how could we expect to pay only $1.20 when we got 8 pieces of bacon. (not the 4 she should have given us.) I asked if I could speak to a manager since she wouldn't fix the price mistake. He came out and instead of asking us how he could help he said to the lady so why are they complaining? She started to say that my husband ordered the sandwich and she heard him say double meat. I spoke up and said excuse me but we ordered extra bacon. He yelled at me and said I'm trying to talk to her and just shut up. That made me mad. He then sat there and said so how much bacon did you give them she said 8 extra pieces. He said well that is double so they got what they paid for. I cut in again and said I'm sorry but we ordered extra bacon the price says $1.20 not $2.40 like we were charged. He got attitude again and said I'm not talking to you I'd like to talk to your husband. I then asked if there was anyone else in charge, he was it and said you can call corporate headquarters if you'd like. I said I would like to get the extra money that we paid back. He then went on about how I guess we could afford to give them the price for the extra bacon even though we gave them more than we should have. Well he was starting to fix the price when he noticed that they had made another mistake. They hadn't even given us the sandwich for the $5.00 price that they should have and then he kind of got nice but would only show my husband what was going on. He gave me a napkin that has a 1800 number for subway. I thought ok it's fixed so I won't worry about it but then as we are going to leave he says. What is your name? I said why does that matter. He then looks at our receipt and says well I have your name now or close enough. (We paid with a credit card so my husbands name showed up.) He said that he was going to call the headquarters and complain about me. I thought ok buddy but it is on. What a rude jerk. This could have been all avoided if the Lady who made our sandwich would have known there was a difference between extra bacon and double meat all she had to do was look at the board behind her and see the prices. I doubt we will ever go back. Just a side note we weren't the only ones there who had a mistake on their price but some how they were able to fix it without involving a manager.

J
J
jbfirebird
nowhere, US
Send a message
Sep 01, 2011 6:07 am EDT

...thats why he married me"

JuliePooh51265
JuliePooh51265
Lancaster, US
Send a message
Aug 31, 2011 8:43 pm EDT

I think someone hit submit too soon. LOL I love bacon but don't get it on my sandwiches. :)

T
T
thestarsnatcher
Kettle Falls, US
Send a message
Jan 24, 2011 2:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

To atlanta_boy: your numbers are incorrect.

If you order a regular footlong BLT, you will get 8 pieces of bacon. Asking for extra bacon will get you 4 extra pieces, and double meat will get you 8. Obviously, you have no idea what you are talking about. They wouldn't have a separate price for "EXTRA MEAT" and another one for "DOUBLE MEAT." Use your head.

A
A
atlanta_boy
Atlanta, US
Send a message
Dec 30, 2010 2:35 am EST

If you order a BLT and ask for extra bacon, technically it is "double meat" because that is the sandwich that you ordered. If you order another sandwich and ask for extra bacon, then it is the other sandwich with extra bacon and it would be priced differently. If you order a turkey sandwich and want extra turkey, it would be the same as double meat. The same goes for any other sandwich. If you order a steak sandwich and want extra steak, then that is double meat. I don't know why you are complaining over this when it is quite obvious you do not know what you are talking about it. Yes there are some things in life we wish weren't that way, but unfortunately that's the way it is, no matter how badly you want it your way. If you weren't charged 5.00 for a sandwich which should be 5.00 then thats a different situation all together and you would correct in bringing this to the attention of the manager.

A
A
armywife65
Charlotte, US
Send a message
May 25, 2009 4:38 pm EDT

OMG! that was sad but funny at the same time. I have been to many subways before in different states and it's not just at the one you went to, it's every where mostly. They are all rude and don't know what the hell they are doing.
Now...If you want to get really nice Subway Employees, go to one by a Military Post/Base, that are connected to an AAFES. They HAVE to be nice. They are very big on customer service and if they aren't you can get them in a lot of trouble or even fired.

I'm finding out that if employees have a system that there are mystery shoppers, bonuses, or a number to call that is shown in front of the store, then the employees are super nice. Otherwise, they don't give a ###, plain and simple.

My thing is, if you don't like your job...quit! don't put customers in a bad mood just because you are!

ComplaintsBoard
N
12:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i was verbally abused with profanities by the owner George Law and his employees. he tried to over charge me for food services and then proceeded to call me a liar. after a brief argument over how i ordered my food and the changes in prices, i told George i was no longer interested in the food. George then swore at me with words i wont repeat while a female...

Read full review of Subway and 2 comments
ComplaintsBoard
W
12:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This subway is horrible. Went there last week and ordered 5 footlong subs. They were out of meatballs, which I needed 3 footlongs of. They had only enough for 1. They were also out of loives and veggies, at least 3. Not sure what they all were as they were empty and typically we just point them out and ask for them to be put on the sub. I complained on the...

Read full review of Subway and 1 comment
ComplaintsBoard
D
8:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway they steal from the sandwiches

When you call the Subway corporate number ( 800.888.4848 ) they will tell you there should be 10 Slice of Salami and 10 Slice of Pepperoni in a footlong Spicy Italian sandwich. This is what we pay for. Right? No, you will be cheated when you actually buy a sandwich. When you go to a subway store they put 7 Slice of Pepperoni and 7 Slice of Salami. At some store if you're lucky you get 8 Slice of each. I'm talking about the Subways in the Triangle area in NC. But I won;t be surprised if they steal in other areas too. Because I got the feeling that Subway as the corporate do not care and appreciate about your compliant on this...! Try and see for yourself.

I filed several complaints at Subway.com about several subway stores in Raleigh and Cary area regarding their BAD BUSINESS PRACTICES. Instead of appreciating my report and complains about these stores, she (Annie) told me if she were me I would tell the person who makes the sandwiches put more pepperoni and salami... What the hell is that? Do you see where the scam is coming from?

As customers, are we supposed to teach them how to make the sandwiches? I was expecting to get a better and satisfying response. It's obvious that Subway as the whole corporate do not care much about this scam. If so I have a serious suspicion about what else they do.

There's Neil, he presented himself as a "consultant" in the triangle area (Raleigh, Durham-Chapel Hill, Cary, NC etc). He said someone will be contacting me about this. Noone has never contacted me. A month later I sent him another email. No responses. He had given me a telephone number in the email that he sent me... Guess what his telephone number was fake. Automatic answering system says they can not connect me to that number...

I wanted to talk to a supervisor at Subway. I didn't get her name but she wasn't appreciating my complaint at all. She talked like a robot. She said she will let the owners know about the situation. I told her, we did a month ago too, they still STEAL... She said this is all she can do.. Really? There's no one at Subway that can stop those people STEALING...? Apparently the answer is NO.

From now on I boycott all the subway stores. I also suggest everyone who are sensitive about the corruption and scam that many corporate involved, do the same. Just boycott all of them that they are not honest. If they do not respect you, do not respect them either... Why do we have to let them use and abuse us?

Also don't you see they do false advertising all the time? They show you a picture full of stuff in it when you buy the same sandwich they give you the half of what they show.. Do you really call this advertisement?

I've had shopped from these stores below and they all stole from the sandwiches. When I told them they are not supposed to put 7 or 8 slices, they told me this is how they make the sandwiches. I told them I called the corporate offices, they told me their boss told them to do so...!

Here are the subway stores that cheated me:
Store # 1880 / 3225 Avent Ferry Rd 9 Raleigh, NC 27606, USA / [protected]
---------------
Store # 881 / 5563 Western Blvd / Raleigh, NC 27606, USA / [protected]
---------------
Store # 1437 / 1373 Kildaire Farm Rd / Shoppes of Kildaire Cary, NC 27511, USA / [protected]
---------------

Read full review of Subway and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
Subgirl28
Rolla, US
Send a message
May 28, 2012 2:13 pm EDT

As you see, each subway store is a Franchise, which means that every store is owned by a different owner.

Franchises are allowed to make up specific rules for their sandwiches and store. I'm sorry you felt "cheated" by these stores and its unfortunate that they are skimping on the meat this way.

So, this problem ultimately falls on the MANAGEMENT of the store, not the Sandwich Artists themselves. I would suggest being FRIENDLY, and talking directly to the manager/owner themselves or leaving a NICE, FRIENDLY note simply asking to speak with them.

sometimes, if you're a decent person and are nice to the persons that are making your sandwiches, they will be generous.

D
D
doogaplex
Ann Arbor, US
Send a message
May 20, 2012 2:55 pm EDT

lmao, yea I'm sure this whole taking pepperoni's off of your spicy italian subs goes all the way to the top. lmfao lololol I Love this post I still can't believe it. Yea, subway's false advertisements on subs. Every other food establishments delights are always up to the picture grade, get real. Where have you ever seen an add for food, and gone to get the item and it looks just like picture? Please, tell me. As for them snaking a peperoni or 2 chill out that's like the worst sub for you, next to meatball, chicken bacon ranch, and tuna. If you knew what actually takes place at subways, them snaking food and your sandwhich isn't big enough. You obviously don't, because day after day there are greedy people like you who make subs so fat you can't even close them, with 5 different dressings. You disgust me. Go eat mcdonalds its picture perfect.

ComplaintsBoard
W
12:13 pm EDT

Subway wouldn't sell cold pastrami sandwich

My husband always orders a pastrami sandwich at Subway, and they always look at him funny when he says he doesn't want it heated, as if it is the most unusual thing that they have heard. Today he went to a 'new' Subway, and the pretty much REFUSED to sell it to him without heating it up.

I would think it was out of ignorance, but come on: you can buy it in a store as cold cuts (operative word being COLD cuts) but these [censored]es didn't even think they could see it without heating it up. Not sure if anyone else has had this problem?

Read full review of Subway
Hide full review
ComplaintsBoard
P
9:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway verbal abuse from owner/mgr

While at mall shopping my family and I decided to have lunch in the new food court. My partner and I decided we wanted Chinese my son requested a sandwich from Subway. So, my partner goes to the Chinese restaurant to get our order I went with my son to purchase his sandwich. My son ordered the June Special sandwich the "Chipotle Chicken and Cheese" for $5 @ footlong. At the register was a man named Hameel (?) who was ringing us up, and I said could we make it a combo w/chips and a med drink... he said sure that will be $9.39. While digging through my wallet for the money I said "that's ridiculous". Hameel said, in what I thought to be joking fashion, "don't say that word in my restaurant". Keep in mind we are in a food court, so I, again a a joking fashion, stepped back two steps and said "that is ridiculous". At this point I realized he wasn't joking, I said you know what let's forget the combo and I will just get the sandwich. I handed Hameel $6, which he took and then told me to leave his store. I said I will leave after I get my change, he then threw the change at me and told me to leave. Leaving the store, my son went a got a table, I joined my partner, who was still in line at the Chinese restaurant, and told her what had just happened. We joined my son at the table and my partner said you know that is not right for that guy to have spoken to you that way, I am going over to get the owner's/mgr's name to make a report. She goes over and is speaking with Hameel, when she asked who the owner was, he said "### you, you aren't a customer here". My partner then said excuse me but did you just say "F you to me?" Hameel, said again, ### you and get out of my store. We went to the mall manager's office and both of us filed a complaint, but was told by the receptionist that they would just be put into Subway's file and maybe reviewed when time for lease renewal. After leaving the mall my partner called Subway's coporate office and spoke with a customer service representative. After going through our whole story the representative stated that Hameel was the owner and that there was absolutely NOTHING they could do about his treatment of us. When asked if this was Subway's standards, she said that Subway "suggests" standards on how stores should be run, but that it is entirely up to the owner of the Francise to follow or not... I was and still am totally blown away. It is funny that I hadn't eaten at Subway for almost a year prior to this, just because there has been a small business open in our neighborhood that sells the BEST sandwiches in all of Clarksville, TN called Freedom Deli that we take our business to now, but now this has happened and I gaurantee I will never eat at one again simply because of the lackluster care given to this from Subway. I wanted to share this not because I am looking for coupons or refunds or stuff like that, I just wanted a sincere apology and ownership of what they had done, not just to my family but to the other people in the food court, many with small childern, that had to hear the trash mouth of Hameel... and Subway says... "oh well!"

Read full review of Subway and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
Y
Y
Yousuck0723
US
Send a message
Jul 07, 2011 4:56 pm EDT

I have had an incounter witht the same man, and the situation was very similar, the onwer was very rude and did not handle himself like a bussiness onwer at all I will no longer take my bussiness to the subway in Governors Square Mall.

C
C
clb1973
Jacksonville, US
Send a message
Jun 19, 2011 7:51 am EDT

If you didn't want to pay the extra $3 for the combo then simply say nevermind next time.

TwinkleTwinkle
TwinkleTwinkle
Liverpool, GB
Send a message
Jun 18, 2011 9:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Oh the joy of living in the USA...that behaviour would never be tolerated in the UK.

ComplaintsBoard
K
11:03 am EDT

Subway rude customer service rep

I always go to the Subway (new york ave near TCC in arlington TX by TCC campus)(8:30pm March 27, 2011 Sun)When I first in I notice two students in the corner and a older gentlemen) the worker was n the back working..Nevertheless the lady came out from the back she didn't say hello can I help u or anything (Np) so we preceed with the order and so towards the end I said that bread was torn..She looked at me and said you don't have to b rude and I will not be serving you, because I have to much to do! I said "maam you aren't going to serve me because I pointed out to you the bread was torn." She was like no and walked off and went in the back. SO then I said "maam u filled out that application for a mini. Wages and u going to get mad a me cuz I pointed out that the bread was torn" At this pt I am leaving the store.. She said "Eat Crow ###"! I have never been insulted like that in my life and the only reason she wasn't mopping up that sandwhich wit her mouth was because I didn't want to go to jail..I did talk to manager the following morning he said he'll handle it but (u kno how that is) He did explain that it was perhaps other employers off the clock sitting up there. Which also explain how comfortable she was by calling me a ### and not completing the order..

Read full review of Subway
Hide full review
ComplaintsBoard
W
9:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway rotten service, overpriced, limited selection/ overrated

I went to the Subway in the mall in Scottsbluff, the cashier rolled her eyes at me because they were getting ready to close even though it was barely after 7:00 PM. I ordered a pulled pork sandwhich and asked for a footlong and I received a six incher, I also asked for chips and drink and I just got a bottle of water thrown at me and was told the pop machine was down. I asked for chips and they said they were out. when she rang it up I got charged for a foot long, a drink, and chips, and it ended up being over $10. I said that I didn't get what I ordered and the cashier tried to argue so I just gave her the damn money and left.
This isn't the only rotten subway either, every one I've been to has skimpy food, the employees rarely follow food safety protocol, it is grossly overpriced, and never anything good to eat. I quit going quite a while ago.

Read full review of Subway and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
KyleRiley
New Glasgow, CA
Send a message
Nov 15, 2012 12:45 am EST

You got a 6 inch... You were watching her mke it right? If you weren't geting what you asked for then why didn't yuo say something? And what time do they close?

P
P
pobarjenkins
Minneapolis, US
Send a message
May 31, 2011 6:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

"I said that I didn't get what I ordered and the cashier tried to argue so I just gave her the damn money and left."
I don't understand why when people don't get what they ordered they still pay for it...? Refuse the food and leave.

I have been to many nice Subways.

ComplaintsBoard
I
12:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Subway lack of value for price

East 2nd street location- Paid eight dollars for a roastbeef footlong. the meat only was about 1/8 of in (less than 2 ounces for a footlong). I asked the toothless girl who made the sandwich if my sandwich looked anywhere close to the photo on the menu. She said "no, but it has eight slices" (of 2 inch round). I said, but why does the picture look like I am going to get a sandwich with a lot of meat? the manager standing next to her at checkout said, "HEY LADY, IT HAS EIGHT SLICES! NOW PAY FOR THE SANDWICH!" I was so embarrassed that I didnt even have time to have anything other than lettuce put on it. I wanted to walk out, but that lady might have tackled me before I got out the door so I paid for the sandwich and left. I have decided that Subway has no concept of quality of customer service or understanding of value to the consumer. I will never go to subway again and every person that will ever associate with me will hear of my experience. Hopefully, someday, subway will have to close it doors.

Read full review of Subway and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
D
D
denizcaroll
US
Send a message
Jul 06, 2011 7:14 pm EDT

You didn't have to pay for the sandwich. I've experienced so much ### at subways. Their list says they're supposed to out 10 slice of salami and 10 slice of pepperoni into a footlong spicy italian. But you never get that. They put 7 slice of each or at some stores you get 8 slice of each. When they do that I tel them : YOU EAT THAT, YOU'RE STEALING"... If they have an ### they are welcome to argue... FALSE ADVERTISING WILL NOT WORK...

By the way I contacted their corporate office regarding this rip-off. They didn't appreciate me. They simple said I should tell them to put more meat. Subway has no respect to their customers... Don't eat where you are not appreciated.

M
M
Marge Gunderson
Fargo, US
Send a message
Jun 05, 2011 10:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I worked fast food many years ago, and the customers never looked anywhere near as good as the ones in the commercials for my restaurant, either.

C
C
chevypride98
sand point, US
Send a message
May 30, 2011 11:11 pm EDT

haha annoying ###, perfect name for her :) have u ever seen a big mac that looks like the picture? yah didnt think so, pictures make everything look better its called advertising, get over it

ComplaintsBoard
G
11:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I filled my cup with ice and an ice cube with a clop of mold fell into my cup. I informed the clerk and she said I could get a drink from the fridge. She failed to shut down the machine and failed to inform the 5 families I watched get drinks from the machine of the mold.

Read full review of Subway
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Subway Contacts

  2. Subway phone numbers
    +31 205 317 300
    +31 205 317 300
    Click up if you have successfully reached Subway by calling +31 205 317 300 phone number 22 22 users reported that they have successfully reached Subway by calling +31 205 317 300 phone number Click down if you have unsuccessfully reached Subway by calling +31 205 317 300 phone number 27 27 users reported that they have UNsuccessfully reached Subway by calling +31 205 317 300 phone number
    Europe
    +61 732 530 201
    +61 732 530 201
    Click up if you have successfully reached Subway by calling +61 732 530 201 phone number 8 8 users reported that they have successfully reached Subway by calling +61 732 530 201 phone number Click down if you have unsuccessfully reached Subway by calling +61 732 530 201 phone number 10 10 users reported that they have UNsuccessfully reached Subway by calling +61 732 530 201 phone number
    Australia
    +65 62 272 557
    +65 62 272 557
    Click up if you have successfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have successfully reached Subway by calling +65 62 272 557 phone number Click down if you have unsuccessfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +65 62 272 557 phone number
    Asia
    +961 19 996 63
    +961 19 996 63
    Click up if you have successfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have successfully reached Subway by calling +961 19 996 63 phone number Click down if you have unsuccessfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +961 19 996 63 phone number
    Middle East, Africa
    +44 800 085 5058
    +44 800 085 5058
    Click up if you have successfully reached Subway by calling +44 800 085 5058 phone number 1 1 users reported that they have successfully reached Subway by calling +44 800 085 5058 phone number Click down if you have unsuccessfully reached Subway by calling +44 800 085 5058 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number
    100%
    Confidence score
    United Kingdom
    +1 (203) 877-4281
    +1 (203) 877-4281
    Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have unsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone number
    Director Sales Operations
    +1 (800) 888-4848
    +1 (800) 888-4848
    Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have unsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone number
    Executive Vice President
    More phone numbers
  3. Subway emails
  4. Subway address
    327 Howard, Evanston, South Carolina, IL60202, United States
  5. Subway social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 03, 2025
  7. View all Subway contacts
Subway Category
Subway is ranked 4 among 60 companies in the Fast Food Chains category

Most discussed Subway complaints

Very bad service
2
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.