I agree that this company apparently doesn't care at all about what happens with their customers. Ther'es also apparently not a place to really file a legitimate complaint. I'm pasting below, the text of an email I submitted to them and there has been NO change and NO response. Please email me at email@example.com with any comments/suggestions. The substance of the email follows:
I'm appalled at my recent ATTEMPT to visit this Subway. Firstly, I’m an M.S. patient. I don't drive & walking is a task for me anymore. I recently moved to my present address, was happy there was a Subway in reasonable walking distance. I follow a special diet and my frequently visiting nephews do the same. I’ve preferred Subway for its healthy alternatives to the local locales. That was until last evening. I gathered my nephews and took the half mile walk, in the dark, down to Subway. We arrived at the restaurant at approximately 9:00 p.m. The restaurant, which SUPPOSEDLY closes at 10:00 p.m., was locked, with two employees inside, looking dead at us. I tried the door three times. They just looked and snickered. I took my nephews to a Jack in the Box just steps away and called the subway, concerned about the matter. The call is recorded on my call phone at 9:05, the last one at 9:19 p.m. I asked the respondent what time the restaurant closed. He audibly laughed, stating "10:00 o'clock". Asked why the door is locked, he laughed and said, in Spanish, which I speak, to someone, "it's that guy that was here, I think". He then said they were open. I told him that I was only a few yards away and my 2 nephews & I were just there. There was silence & some unintelligible Spanish exchanges & laughter on the other end, then, "uh, no. We open. We close at 10". Asked why noone opened the door for us, there was more silence. I finally hung up. Please know that I am the type that goes into a restaurant and if it's busy, I know that some things aren't to be "perfect". I don't make a habit of complaining. However, my very hungry nephews and I made a very difficult trek with my health, well after dark and well within the store's business schedule. I walk with walker and cane assistance, making two very perilous street crosses to get to this restaurant. I’ve its locale since moving to Escondido and spent numerous dollars there. With all my/our visits there, I've refrained from registering complaints about such things as the incredible effort just to get enough napkins or have the iced tea replenished. These are regular items, as I visit the restaurant once a day, sometimes more. However, to make this difficult walk, with two hungry children expecting a meal, then to be literally laughed at and lied to, is more than I can tolerate. I guarantee that i will no longer visit this restaurant. I’m beyond appalled. I’ll sooner return to eating outisde my dietary needs than return to Subway. If anyone would like proof of this interaction/event, I know the employees are prepared to deny the incident. I will tell you that the phone call is recorded on my phone and I will keep it there, in the event that it can serve to inform your business further. Thank you. Most respectfully, Steve RXXXXXXXX.