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Straight Talk Wireless / phone

1 United States Review updated:
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I have been dealing with Straight Talk since July 2018 over this. My new phone quit working I contacted Straight Talk and the representative promised me a new phone. I received a refurbished phone approximately 6 weeks later. I contacted the company again and the representative put me through to a corporate person and this corporate person tells me that the representative never should have promised me a new phone but that since they did I would receive one. This person went on to tell me that my particular phone was on backorder and that they should not have sent me the refurbished phone but should have waited. This person tells me they will send a package for me to send the phone back in to them and when they get a new phone they would send it to me. I got the package sent the phone back in and waited about 2 months and then called them back. The representative I spoke to said that whoever I talked to wasn't corporate and the only thing they could do was send me a refurbished phone. I got agitated told him I was tired of getting the runaround and hung up. Please help

Nov 29, 2018
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  • An
      13th of Dec, 2018
    0 Votes

    I am trying to unlock my phone. I am 28 years old and have been with straight talk for 11 years. I have now decided to go with AT and T. I got my new AT and T phones in the mail and attempted to activate them and it told me that I had to call straight talk and have them unlock the phone. I called straight talk. They told me in order to unlock the phone I had to have this phone in service for 1 year. I told them I have had it in service for a year. I bought it last November. They asked me for my IMEI number, I have it to them. They told me that is not the orginal sim that came with the phone. (BEFORE IT WAS I HAD TO HAVE SERVICE FOR 12 MOTNHS) now it's I haven't had the correct SIM car in for a year and that they would not be unlocking it. I asked to speak with a manager. not only did the manager answer with I think all of your answers were addressed so we can hang up now. I responded back with no actually all of my answers have not been addressed and voiced my concerns. He refused to tell me his name and responded back with we have answered all your questions AND HUNG UP ON ME. I will be filing a lawsuit on this company to make them pay for the phone I'm gonna have to purchase through AT and T, when I shouldn't have to.

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