Just filed a complaint with the BBB against Straight Talk phone company. MY 3 month old cell phone went out in the first week of june. We have the extended warranty and have been fighting with them ever since. They said a new phone was being shipped and never did. Then they told us on june 22 that fed ex would bring a box to us no later than aug 2 so i can ship my old phone back first and then they will send a new phone. . Well guess what. the box never arrived and when we checked the tracking number they gave us a fake tracking number AGAIN! Weve called 8 times today alone trying to resolve this. Time to switch companies after I get my new phone. Sad thing is I've been with them for at least 8 years.
That must be very frustrating! If you are fed up with talking to Customer Representative, try sending an email at ST.CorpResolutionTeam@straighttalk.com. They will be able to assist you immediately. Believe me, I've tried it, and I was satisfied.