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Straight Talk / warranty/replacement phone

1 Blaine, TN, United States Review updated:

Just filed a complaint with the BBB against Straight Talk phone company. MY 3 month old cell phone went out in the first week of june. We have the extended warranty and have been fighting with them ever since. They said a new phone was being shipped and never did. Then they told us on june 22 that fed ex would bring a box to us no later than aug 2 so i can ship my old phone back first and then they will send a new phone. . Well guess what. the box never arrived and when we checked the tracking number they gave us a fake tracking number AGAIN! Weve called 8 times today alone trying to resolve this. Time to switch companies after I get my new phone. Sad thing is I've been with them for at least 8 years.

Aug 4, 2015
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  • Xi
      22nd of Sep, 2015
    0 Votes

    That must be very frustrating! If you are fed up with talking to Customer Representative, try sending an email at They will be able to assist you immediately. Believe me, I've tried it, and I was satisfied.

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